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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6501 Views
  • 23 replies
  • 2 likes
  • 6501 Views
  • 23 replies
  • 2 likes

Superuser Contribution can't pay with the same payment method after failed to pay it once

Student Subscription PlanStudentCountryIndonesiaDeviceXiaomiOperating SystemAndroid Q My Question or Issuei cant pay for my premium plan after failed once at the day that it were canceled because of insufficient balance

  • Newbie
  • Student Subscription  Plan Student Country Indonesia Device Xiaomi Operating System Android Q   My Question or Issue i cant pay for my premium plan after failed once at the day t...
  • MihailY
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join on Spotify duo plan

Hi can somebody help me with my problemI can't join in my partner's invite

  • Visitor
  • Hi can somebody help me with my problem I can't join in my partner's invite  
  • Novy
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Charged twice for the same account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Solved!! Bougth wrong subscription

I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscribed to the simple Premium plan. I changed it back t...

  • Casual Listener
  • I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscri...
  • Sarah973
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Validity of one-day plan

My Question or IssueIf I purchase the Premium Mini one-day plan at 10 PM, will the validity end at 12 AM after only 2 hours?

  • Visitor
  • My Question or Issue If I purchase the Premium Mini one-day plan at 10 PM, will the validity end at 12 AM after only 2 hours?
  • Billy-J
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution accidentally activated Premium Duo

I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?

  • Casual Listener
  • I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?  
  • AlejaR
  • Moderator
  • 1802 Views
  • 8 replies
  • 0 likes
  • 1802 Views
  • 8 replies
  • 0 likes

Superuser Contribution Sudden adverts

Hey everyone! I have had premium for years now and in the last year joined a premium family plan. This morning I have randomly started getting adverts? I am streaming through my Macbook Pro on the app. Has this started randomly for anyone else?

  • Visitor
  • Hey everyone!   I have had premium for years now and in the last year joined a premium family plan. This morning I have randomly started getting adverts? I am streaming through my Macbook Pro ...
  • AlejaR
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Commercial

Ik ben betalend lid van spotify... sinds een tijd komen in mijn afspeellijsten om de 3 nummers een reclamenummer. Dit bederft heel mijn afspeellijst en ik moet ELKE keer als ik mijn lijst op zet deze nr' s handmatig wissen.Is het normaal dat je als b...

  • Newbie
  • Ik ben betalend lid van spotify... sinds een tijd komen in mijn afspeellijsten om de 3 nummers een reclamenummer. Dit bederft heel mijn afspeellijst en ik moet ELKE keer als ik mijn lijst op zet deze...
  • OscarDC
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution PayPal as a Payment Method

PlanFree/PremiumCountryMoroccoDevice(Samsung Galaxy S10+)Operating System(Windows 10) My Question or IssueHi,I hope you're doing great, I have this persisting issue about a particular payment method, Normally I was always paying with PayPal until thi...

  • Newbie
  • Plan Free/Premium Country Morocco Device (Samsung Galaxy S10+) Operating System (Windows 10)   My Question or Issue Hi, I hope you're doing great, I have this persisting issue about a...
  • Alex
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 1 likes
  • 393 Views
  • 1 replies
  • 1 likes

Superuser Contribution cannot validate the address in French Guiana

Hello, I cannot add my partner in the duo subscription since Spotify does not identify our address. It says that our adress is too general but there is nothing more to add to it!We live in French Guiana in Macouria.

  • Visitor
  • Hello, I cannot add my partner in the duo subscription since Spotify does not identify our address. It says that our adress is too general but there is nothing more to add to it! We live in French G...
  • AlejaR
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for the false plan

PlanPremium StudentCountryAustriaDeviceSamsung Galaxy S10+Operating SystemAndroid 12 My Question or IssueI re-verified my student status last month and still got charged the normal fee instead of the students fee this month. How can I get the overcha...

  • Newbie
  • Plan Premium Student Country Austria Device Samsung Galaxy S10+ Operating System Android 12   My Question or Issue I re-verified my student status last month and still got charged the ...
  • AlejaR
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Switching from one family plan to another

Hi, I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong):- My current family plan has to expire or the administrator of this plan has to kick me out of...

  • Visitor
  • Hi,   I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong): - My current family plan has to ...
  • Maxim
  • Spotify Star
  • 472 Views
  • 5 replies
  • 0 likes
  • 472 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium

I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account

  • Newbie
  • I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account 
  • Vasil
  • Moderator
  • 840 Views
  • 10 replies
  • 0 likes
  • 840 Views
  • 10 replies
  • 0 likes

I have a premium individual plan, Spotify website does not allow me to switch to a Family plan.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Location Validation Issues

PlanPremium DuoCountryGreeDeviceiPhone 10Operating SystemiOS 10 My Question or IssueSo I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updated my payment information with a credit card which is issued in Greece. My c...

  • Casual Listener
  • Plan Premium Duo Country Gree Device iPhone 10 Operating System iOS 10   My Question or Issue So I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updat...
  • AlejaR
  • Moderator
  • 801 Views
  • 3 replies
  • 0 likes
  • 801 Views
  • 3 replies
  • 0 likes

How do I change my credit card payment

My Question or Issue: I am not able to find where I can change my credit card. I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/article/update-payment-details/?ref=relatedI only see Learn more about y...

  • Casual Listener
  • My Question or Issue:  I am not able to find where I can change my credit card.  I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/art...
  • Billy-J
  • Spotify Star
  • 348 Views
  • 5 replies
  • 0 likes
  • 348 Views
  • 5 replies
  • 0 likes

Use Gcash as my payment method

Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks

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  • Newbie
  • Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks  
  • Luan
  • Spotify Star
  • 2781 Views
  • 1 replies
  • 0 likes
  • 2781 Views
  • 1 replies
  • 0 likes

Getting spotify premium

Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?

  • Visitor
  • Why is it only possible for college students to get discounts while me, for instance, is a high school student who wants to get spotify but needs to get it for full price?
  • Luan
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’d like to change from premium to family plan

I’d like to change from premium to family plan but today I got charged for my usual payment, if I upgrade to family, will Spotify charge me the difference amount or will it charge me the full amount for family plan ?Plan/PremiumCountry Device(iPhone ...

  • Visitor
  • I’d like to change from premium to family plan but today I got charged for my usual payment, if I upgrade to family, will Spotify charge me the difference amount or will it charge me the full amount ...
  • MihailY
  • Moderator
  • 3250 Views
  • 1 replies
  • 0 likes
  • 3250 Views
  • 1 replies
  • 0 likes