Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62470 Views
- 43 replies
- 3 likes
- 62470 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
Subscription
good morning. I wanted to know. I have a premium subscription. but I want to change to a family one, if I have already paid the premium, should I wait for the next month?
- good morning. I wanted to know. I have a premium subscription. but I want to change to a family one, if I have already paid the premium, should I wait for the next month?
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- Spotify Star
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
Account subscription
I originally had the family plan for R99, but all of a sudden I lost my entire playlist. I have gotten a new subscription for R59.99, but I am still paying for the first account
- I originally had the family plan for R99, but all of a sudden I lost my entire playlist. I have gotten a new subscription for R59.99, but I am still paying for the first account
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- Spotify Star
- 154 Views
- 1 replies
- 0 likes
- 154 Views
- 1 replies
- 0 likes
strange charge on card?
hi all, i was checking my recent transactions earlier and i noticed that spotify had changed from its usual “Spotify USA” name to just “Spotify” and when i tried comparing both merchant info, the “Spotify” one came up with an address to a house in Ne...
- hi all, i was checking my recent transactions earlier and i noticed that spotify had changed from its usual “Spotify USA” name to just “Spotify” and when i tried comparing both merchant info, the “Sp...
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- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription faulty
Good morning, I've been paying for a couple of months I cannot seem to log in to my account. My ex used the account while we were together, could it be that he is still signed in?
- Good morning, I've been paying for a couple of months I cannot seem to log in to my account. My ex used the account while we were together, could it be that he is still signed in?
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- Moderator
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Superuser Contribution I upgraded my Premium to Premium Duo, but I'm unable to invite members
I just upgraded my Spotify Premium account to Premium Duo, but I'm unable to invite any members into the family. My account information still displays that I'm a part of the Premium Individual plan.
- I just upgraded my Spotify Premium account to Premium Duo, but I'm unable to invite any members into the family. My account information still displays that I'm a part of the Premium Individual plan.
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- Moderator
- 254 Views
- 2 replies
- 0 likes
- 254 Views
- 2 replies
- 0 likes
student subsciption changed to premium indiviual
PlanPremiumCountryThe Netherlands DeviceMacbook Air 2020Operating SystemVentura 13.0 My Question or IssueMy student subsciption suddenly changed to a normal individual one without me doing anything. I am still a student, why did my subscription chang...
- Plan Premium Country The Netherlands Device Macbook Air 2020 Operating System Ventura 13.0 My Question or Issue My student subsciption suddenly changed to a normal individual...
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- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes
How can I switch from one family plan to another family plan ?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Superuser Contribution Impossibilité de résilier mon abonnement Spotify après avoir resilier avec Bouygues Telecom
Bonjour,J'ai résilié mon option spotify premium chez Bouygues Telecom car je voulais passer à l'abonnement duo ou famille et il fallait au préalable me désabonner de mon premium chez Bouygue. Cela a été fait. Je ne suis plus facturé chez Bouygue et j...
- Bonjour, J'ai résilié mon option spotify premium chez Bouygues Telecom car je voulais passer à l'abonnement duo ou famille et il fallait au préalable me désabonner de mon premium chez Bouygue. Cela ...
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- Moderator
- 360 Views
- 1 replies
- 0 likes
- 360 Views
- 1 replies
- 0 likes
Account locked after payment
I noticed a repeating issue with my account when i dont make a monthly payment within 1 week of automatic payments i lose my premium but the issue is even if i make the payment afterwards the payment will go through and i will even get a prompt sayin...
- I noticed a repeating issue with my account when i dont make a monthly payment within 1 week of automatic payments i lose my premium but the issue is even if i make the payment afterwards the payment...
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- Spotify Star
- 348 Views
- 6 replies
- 0 likes
- 348 Views
- 6 replies
- 0 likes
Why am I not allowed to buy premium after my last subscription ended?
My last subscription was on an old card that is not in use now and my subscription had ended. Now a couple of months later my account is saying I’m not able to get a new subscription?
- My last subscription was on an old card that is not in use now and my subscription had ended. Now a couple of months later my account is saying I’m not able to get a new subscription?
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- Spotify Star
- 304 Views
- 5 replies
- 0 likes
- 304 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution App says premium Suspended
The phone app and account pages report that the premium is suspended but payment has gone through in the bank. This happened after changing card information.
- The phone app and account pages report that the premium is suspended but payment has gone through in the bank. This happened after changing card information.
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- Casual Listener
- 327 Views
- 4 replies
- 0 likes
- 327 Views
- 4 replies
- 0 likes
Superuser Contribution Premium ABO wurde gelöscht, obwohl die Zahlung abgebucht wurde.
Am 19.12.2022 wurde ich informiert, dass mein Premium ABO gelöscht wurde. Am 20.12.2022 wurde die monatliche Zahlung abgebucht, von Spotify einen Tag zu spät.Wie verhalte ich mich jetzt?
- Am 19.12.2022 wurde ich informiert, dass mein Premium ABO gelöscht wurde. Am 20.12.2022 wurde die monatliche Zahlung abgebucht, von Spotify einen Tag zu spät. Wie verhalte ich mich jetzt?
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- Spotify Legend
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution can't join duo plan - doesn't ask for verification of address
PlanDuoCountryGermanyDeviceSamsung A51 My Question or IssueHi there, i recently switched to the Duo-Plan and wanted to invite my girlfriend who is living with me. I sent her the invite, she opened it and got an error-message that said she can't join ...
- Plan Duo Country Germany Device Samsung A51 My Question or Issue Hi there, i recently switched to the Duo-Plan and wanted to invite my girlfriend who is living with me....
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- Moderator
- 283 Views
- 3 replies
- 0 likes
- 283 Views
- 3 replies
- 0 likes
need help signing up for 3-month free trial
I am trying to sign up for the 3-month free trial. When I go to the page to upgrade my free account to premium with this offer, it requires payment information. I went and bought a spotify gift-card. When I follow the directions for redeeming it and ...
- I am trying to sign up for the 3-month free trial. When I go to the page to upgrade my free account to premium with this offer, it requires payment information. I went and bought a spotify gift-card....
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- Spotify Star
- 462 Views
- 2 replies
- 0 likes
- 462 Views
- 2 replies
- 0 likes
Canceling a subscription and re-subscribing, will I loose playlists?
I have a Spotify subscription through Apple. I want to change my subscription type, and re-subscribe through Spotify. Will I risk loosing my playlists if I re-subscribe with my same user ID?
- I have a Spotify subscription through Apple. I want to change my subscription type, and re-subscribe through Spotify. Will I risk loosing my playlists if I re-subscribe with my same user ID?
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Charged to much money
PlanPremiumCountryLithuania Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, this is my second time when spotify charged to much money, they double the price. ...
- Plan Premium Country Lithuania Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue H...
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- Not applicable
- 288 Views
- 3 replies
- 0 likes
- 288 Views
- 3 replies
- 0 likes
Day of payement
PlanPremiumCCountry France Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IIssue Hi,I would like to change my payments day. But I don't know how I can do it, or even if I can do it ? I rather like to not canceled my act...
- Plan Premium CCountry France Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or IIssue Hi, I would like to chan...
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- Spotify Star
- 130 Views
- 1 replies
- 0 likes
- 130 Views
- 1 replies
- 0 likes
Por favor gostaria de saber por que estão debitando dois valores de assinat
Está ocorrendo a cobrança de dois valores iguais da assinatura. Um no final do mês e um no início do mês subsequente
- Está ocorrendo a cobrança de dois valores iguais da assinatura. Um no final do mês e um no início do mês subsequente
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- Spotify Star
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Je veux me désabonner de spotify veillez cesser immédiatement les paiement
Je veux me désabonner
- Je veux me désabonner
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- Rising Star 1
- 317 Views
- 1 replies
- 0 likes
- 317 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium Pricing/Billing in wrong region
PlanFree/PremiumCountryUnited KingdomDeviceAll DevicesOperating SystemWin10/iPhone My Question or IssueRecently tried to upgrade to Spotify Premium. Changed region from US to UK and when I go to purchase a premium membership it is in USD and asks for...
- Plan Free/Premium Country United Kingdom Device All Devices Operating System Win10/iPhone My Question or Issue Recently tried to upgrade to Spotify Premium. Changed region from US to...
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- Casual Listener
- 354 Views
- 1 replies
- 0 likes
- 354 Views
- 1 replies
- 0 likes