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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13215 Views
  • 26 replies
  • 2 likes
  • 13215 Views
  • 26 replies
  • 2 likes

Warum geht mein premium nicht bei erhaltender Zahlung?

Ich habe das Spotify Due kann es aber nicht nutzen. Meine Freundin kann aber auf ihrem Acc musik hören ohne Werbung.

  • Visitor
  • Ich habe das Spotify Due kann es aber nicht nutzen. Meine Freundin kann aber auf ihrem Acc musik hören ohne Werbung.
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

i have entered a Spotify gift and it is not working

we have a gift card and we used it once as it said but then the account is still in “free”

  • Visitor
  • we have a gift card and we used it once as it said but then the account is still in “free”
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Hello, I have problems with the payment of the fee. I get duplicated charg

Hello, I have problems with the payment of the fee. I get duplicated in the bank. I see 2 charges of €9.99 on March 2, 2023. Can you help me?

  • Visitor
  • Hello, I have problems with the payment of the fee. I get duplicated in the bank. I see 2 charges of €9.99 on March 2, 2023. Can you help me?
  • Bittencourt
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Been trying to pay my bill forv3 dsys now money in my account but no luck

Trying to pay bill money in my account now for 3 days but for some reason Spotify not accepting it why is it so difficult to pay a bill

  • Visitor
  • Trying to pay bill money in my account now for 3 days but for some reason Spotify not accepting it why is it so difficult to pay a bill
  • Joan
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

transfer subscription

I accidentally purchased a subscription to my second account please cancel or transfer my subscription

  • Casual Listener
  • I accidentally purchased a subscription to my second account please cancel or transfer my subscription
  • Jose_M
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I change my region, When I try to add my Credit Card

Your application wont allow me to select a billing address outside of the US, I am unable to add my credit card. I cannot change my region as well. I would like to sign up for the Premium package, really dont care for trial period or anything I just ...

  • Visitor
  • Your application wont allow me to select a billing address outside of the US, I am unable to add my credit card. I cannot change my region as well. I would like to sign up for the Premium package, re...
  • Alex
  • Spotify Legend
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cambie de plan y me cobró.

Cambie el plan de Spotify premium individual a uno duo, y me hizo el cobro del nuevo plan, creí que solo era para verificar la cuenta pero aún no me regresa nada y según decía no se me cobraría nada por cambiar de plan, alguien sabe que se puede hace...

  • Newbie
  • Cambie el plan de Spotify premium individual a uno duo, y me hizo el cobro del nuevo plan, creí que solo era para verificar la cuenta pero aún no me regresa nada y según decía no se me cobraría nada ...
  • Joan
  • Moderator
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro indebido ,se realizó una compra internacional con mi tarjeta

Se realizó una compra internacional con mi tarjeta en Stockolm SE, no pude pagar mi suscripción en Chile debido a esto.Necesito un reembolso

  • Visitor
  • Se realizó una compra internacional con mi tarjeta en Stockolm SE, no pude pagar mi suscripción en Chile debido a esto. Necesito un reembolso
  • Dian
  • Spotify Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Superuser Contribution réabonnement, playlistes sauvegardées?

j'ai perdu mon abonnement prémium famille. Si je me réabonne, vais-je retrouver mes play listes?

  • Visitor
  • j'ai perdu mon abonnement prémium famille. Si je me réabonne, vais-je retrouver mes play listes?
  • Lyubka
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Payment credit card selection

PlanFree/PremiumCountryHong Kong SAR, ChinaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen arranging payment, Spotify allows VISA/Master/UnionPay but, when sele...

  • Visitor
  • Plan Free/Premium Country Hong Kong SAR, China Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • YahayaYusufu
  • Newbie
  • 585 Views
  • 2 replies
  • 0 likes
  • 585 Views
  • 2 replies
  • 0 likes

Can't login to my account - email not working

Hello,I have created an account and chose for Premium Family.After almost 3 weeks I was logged out. When I try to recover my password by email, I don't receive any email.It says that this username does not exists. If I try to login by link, it worked...

  • Casual Listener
  • Hello, I have created an account and chose for Premium Family. After almost 3 weeks I was logged out.   When I try to recover my password by email, I don't receive any email. It says that t...
  • sudburyjp
  • Visitor
  • 329 Views
  • 4 replies
  • 0 likes
  • 329 Views
  • 4 replies
  • 0 likes

Solved!! I have Individual if i join family plan, what happen to my subscription?

Last week I subscribed to the individual plan, but my family made a family account, if I join the family account, what happens to the amount I just paid?Will it be deducted from the family account or do I lose this monthly amount?

  • Newbie
  • Last week I subscribed to the individual plan, but my family made a family account, if I join the family account, what happens to the amount I just paid? Will it be deducted from the family account ...
  • Bittencourt
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Move from premium individual to premium duo

I‘d like to share Spotify with my son and therefore want to move from an individual premium account to a duo premium subscription. Didn‘t find anywhere on how to do this (do I need to cancel my account?). I thought that last time (moving from family ...

  • Visitor
  • I‘d like to share Spotify with my son and therefore want to move from an individual premium account to a duo premium subscription. Didn‘t find anywhere on how to do this (do I need to cancel my accou...
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: I was charged for an account I don't have.

Me name is Ujjala Camilleri and we have Spotify family subscription plan. The subscription fees have been charged from two credit cards for the same subscription for a long time. I had some issues with my credit card and so the subscription has been ...

  • Visitor
  • Me name is Ujjala Camilleri and we have Spotify family  subscription plan. The subscription fees have been charged from two credit cards  for the same subscription for a long time.  ...
  • MihailY
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution se me cerro la sesión por falta de pago pero me siguen descontando plata

no me deja iniciar sesion ni utilizar spotify premium duo ya que me dice queno pague pero al ver el recibo dde sueldo me aparece que pague el mes pasado y este neecesito una solucion urgente

  • Visitor
  • no me deja iniciar sesion ni utilizar spotify premium duo ya que me dice que no pague pero al ver el recibo dde sueldo me aparece que pague el mes pasado y este neecesito una solucion urgente
  • Alex
  • Spotify Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Realice el pago del plan y me dice que no aparece el pago reflejado

Tengo suspendida la cuenta y ya me habían debitado el pago del plan duo, dice que no se realizó el pago y creo que fue por que cambié de tarjeta de crédito por hurto.

  • Casual Listener
  • Tengo suspendida la cuenta y ya me habían debitado el pago del plan duo, dice que no se realizó el pago y creo que fue por que cambié de tarjeta de crédito por hurto.
  • Dian
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Purchased premium but I'm not receiving it from you.

I purchased Premium from you. You received my first payment of$9.99 from my bank account March 19, 2023. I'm still getting advertisements on Spotify and I'm no longer getting anything workable from Sptify on my cell phone at all. Please correct this ...

  • Visitor
  • I purchased Premium from you. You received my first payment of$9.99 from my bank account March 19, 2023. I'm still getting advertisements on Spotify and I'm no longer getting anything workable from S...
  • Alex
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes