Announcements

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Dian
  • Moderator
  • 48185 Views
  • 18 replies
  • 4 likes
  • 48185 Views
  • 18 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 29963 Views
  • 19 replies
  • 2 likes
  • 29963 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20911 Views
  • 6 replies
  • 1 likes
  • 20911 Views
  • 6 replies
  • 1 likes

I received a gift card with 1 free moth of premium, now it's over I can't get 3 months premium anymo

PlanFreeCountryNetherlandsDeviceSamsungGalaxy 7Operating SystemAndroid Oreo My Question or IssueCan't get 3 months free

  • Visitor
  • Plan Free Country Netherlands Device SamsungGalaxy 7 Operating System Android Oreo   My Question or Issue Can't get 3 months free
  • Emilia_8
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution overcharged as a student!!!

I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely fuming and I cant even speak to someone directly ab...

  • Visitor
  • I am aware of the below information however I think it is absolutely ridiculous that it was not made clear! I did not know this information until I found out I was being overcharged! I am absolutely ...
  • Xenia
  • Moderator
  • 272 Views
  • 1 replies
  • 1 likes
  • 272 Views
  • 1 replies
  • 1 likes

Superuser Contribution Ayuda, no me deja pagar mi cuenta con mi tarjeta de crédito

Hola buen día, he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos que tengan un buen día

  • Newbie
  • Hola buen día,   he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos q...
  • Xenia
  • Moderator
  • 433 Views
  • 3 replies
  • 0 likes
  • 433 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't get Spotify Premium with PayPal

PlanFree --> PremiumCountryPhillipinesDeviceLaptopOperating SystemWindows 10 My Question or IssueTrying to subscribe to premium montly trial but I tried again today just now am still getting error and cannot use Paypal to make payment to my Spotify. ...

  • Regular
  • Plan Free --> Premium Country Phillipines Device Laptop Operating System Windows 10   My Question or Issue Trying to subscribe to premium montly trial but   I tried again ...
  • h1z3y3
  • Casual Listener
  • 13441 Views
  • 12 replies
  • 3 likes
  • paypal
  • 13441 Views
  • 12 replies
  • 3 likes

Superuser Contribution Gift card cant be redeemed

PlanFreeCountryQatarDeviceiPhone x and Alienware laptop I bought a Spotify gift card 10 dollar (us) from my local provider of technology and gift cards, when I tried redeeming it, it didn't work and said: Something went wrong. Try again, or get help....

  • Casual Listener
  • Plan Free Country Qatar Device iPhone x and Alienware laptop   I bought a Spotify gift card 10 dollar (us)  from my local provider of technology and gift cards,   when I tri...
  • Katerina
  • Spotify Legend
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

question about switching to duo

PlanPremiumCountryPolandDeviceMI 8 LITEOperating SystemAndroid My Question or IssueI wanted to switch my premium plan to duo but like 3 days ago i payed for my normal premium.I was wondering that if i switch to duo will the remaining days be upgraded...

  • Visitor
  • Plan Premium Country Poland Device MI 8 LITE Operating System Android   My Question or Issue I wanted to switch my premium plan to duo but like 3 days ago i payed for my normal premium...
  • Billy-J
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

3 moths

PlanPremiumCountryPortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I subscribed to the premium plan but did not receive the 3 month offer. How can I rec...

  • Casual Listener
  • Plan Premium Country Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I ...
  • Billy-J
  • Spotify Star
  • 440 Views
  • 3 replies
  • 0 likes
  • 440 Views
  • 3 replies
  • 0 likes

Premium

When I first got Spotify I got a free 30 day trial on premium, the thing is, it never gave me offline listening. It been 2 weeks since I’ve had my free trial and I’m really annoyed now because I can’t skip songs that I don’t want and I can’t play son...

  • Visitor
  • When I first got Spotify I got a free 30 day trial on premium, the thing is, it never gave me offline listening. It been 2 weeks since I’ve had my free trial and I’m really annoyed now because I can’...
  • Brunelicia
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Spotify charged me when I signed up for a 3 months free trial for premium after seeing Instagram ad

PlanSigned up for a 3 months free trial of premium and got charged straight away insteadCountryUkMy Question or IssueI signed up to Spotify Premium after following the link of an Instagram Ad as it stated an offer of 3 months free trial before being ...

  • Visitor
  •   Plan Signed up for a 3 months free trial of premium and got charged straight away instead Country Uk My Question or Issue I signed up to Spotify Premium after following the link of an I...
  • Brunelicia
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium and the amount got deducted from my bank account.

I had paid for Premium access yesterday and 119 got deducted from my account. But I havent received any intimation from Spotify in email or in the app or web profile. Now I have bought Family access and I would like that amount to be refunded irrespe...

  • Visitor
  • I had paid for Premium access yesterday and 119 got deducted from my account. But I havent received any intimation from Spotify in email or in the app or web profile. Now I have bought Family access ...
  • Mario
  • Spotify Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

German Mastercard Austrian University

Hello everybody, i have an issue. I am from Germany but life an study in Austria. I wanted to create a Spotify Premium Student Account. My Austrian Student Identity already got verified. Problem now is, that i can't finish because my German Mastercar...

  • Casual Listener
  • Hello everybody,   i have an issue. I am from Germany but life an study in Austria. I wanted to create a Spotify Premium Student Account. My Austrian Student Identity already got verified. Pro...
  • Maxim
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Payment

I've paid my subscription and when i open spotify they still ask me to pay it , can you help me with that ?

  • Visitor
  • I've paid my subscription and when i open spotify they still ask me to pay it , can you help me with that ?
  • Brunelicia
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed credit card can't update payment

I had to change my credit card, I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I can only buy Premium Family account, which I have no use for...

  • Casual Listener
  • I had to change my credit card,  I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I can...
  • Ivan
  • Spotify Legend
  • 310 Views
  • 4 replies
  • 0 likes
  • Premium
  • 310 Views
  • 4 replies
  • 0 likes

Superuser Contribution Doble cobro en la cuenta

Les comento que tengo contratado el plan premium de Spotify a través de mi operadora de telefonía móvil (Entel). Este servicio lo contraté hace tres meses, pero la boleta de este mes, me sale con el cobro por dos cuentas premium de Spotify. Me contac...

  • Casual Listener
  • Les comento que tengo contratado el plan premium de Spotify a través de mi operadora de telefonía móvil (Entel). Este servicio lo contraté hace tres meses, pero la boleta de este mes, me sale con el ...
  • Ivan
  • Spotify Legend
  • 443 Views
  • 3 replies
  • 0 likes
  • 443 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment fail

PlanPremiumCountryPortugalMy Question or IssueI have tried to update my payment method, in incognito page inclusive. It still fails always.

  • Visitor
  • Plan Premium Country Portugal My Question or Issue I have tried to update my payment method, in incognito page inclusive. It still fails always.  
  • Mario
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift Card not working

PlanFree/PremiumCountryCanada My Question or IssueIm trying to redeem my 10 dollar spotify gift card and it does not let me please help fix it as i need my music plzzzzzzzzzzzzzzzzzzzzzzzzz

  • Regular
  • Plan Free/Premium Country Canada     My Question or Issue Im trying to redeem my 10 dollar spotify gift card and it does not let me please help fix it as i need my music plzzzzzzzzzz...
  • Petya
  • Community Legend
  • 1597 Views
  • 10 replies
  • 0 likes
  • 1597 Views
  • 10 replies
  • 0 likes

Google home mini

PlanPremium CountryCanada Device(iPhone 11) Operating System(iOS 13)My Question or IssueI upgraded my plan Premium a couple of months ago as part of an upgrade promotion where the was promised a google home mini after the upgrade. I’m still on premiu...

  • Visitor
  • Plan Premium   Country Canada   Device (iPhone 11)   Operating System (iOS 13) My Question or Issue I upgraded my plan Premium a couple of months ago as part of an upgrad...
  • Billy-J
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mixes haven't updated in months

PlanPremiumCountry NetherlandsDeviceXperia XA1, Acer Nitro 5Operating SystemAndroid, Windows 10 My Question or Issue I've had Spotify Premium for a few months now, and at first I really enjoyed the Daily mixes. I listened to a lot of instrumental mus...

  • Newbie
  • Plan Premium Country  Netherlands Device Xperia XA1, Acer Nitro 5 Operating System Android, Windows 10   My Question or Issue   I've had Spotify Premium for a few months n...
  • SamAKAacedward
  • Visitor
  • 2262 Views
  • 4 replies
  • 1 likes
  • 2262 Views
  • 4 replies
  • 1 likes

Superuser Contribution Want to stop premium but impossible bc written applied for the free program

My Question or Issue I want to stop paying for the premium program which I do have access to but can't stop it because it is written I applied for the free one. Could you please help me ?

  • Visitor
  •   My Question or Issue   I want to stop paying for the premium program which I do have access to but can't stop it because it is written I applied for the free one. Could you please hel...
  • Mario
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Env: prod