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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131105 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63758 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
244082 Views
150 replies
13 likes
Bonjour, depuis plus d'un mois que chaque jour j'essaie de m'abonner sur Spotify et je n'y arrive pas c'est GIGA chiant, j'espère au moins que je ne suis pas débitée, Trouvez moi une solution s'il vous plaît
Bonjour, depuis plus d'un mois que chaque jour j'essaie de m'abonner sur Spotify et je n'y arrive pas c'est GIGA chiant, j'espère au moins que je ne suis pas débitée, Trouvez moi une solution s'il vo...
Moderator
340 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am not able to use Premium duo, paid by my husband. It shows free account only. How to acce...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am no...
Moderator
289 Views
1 replies
0 likes
preciso de um recibo da minha conta premium que contenha meus dados, principalmente nome completo e endereço
preciso de um recibo da minha conta premium que contenha meus dados, principalmente nome completo e endereço
Spotify Star
287 Views
1 replies
0 likes
gift card redemption
gift card redemption
Spotify Legend
1195 Views
1 replies
0 likes
How do I cancel my subscription
How do I cancel my subscription
Community Legend
1791 Views
3 replies
0 likes
Hi,I have a message saying the adresse should be similar to join.Of course we have checked already and it is the same. thanks for the quick advise
Hi, I have a message saying the adresse should be similar to join. Of course we have checked already and it is the same. thanks for the quick advise
Moderator
267 Views
1 replies
0 likes
Hello! For this year, I am planning to gift a Spotify Premium Gift Card to a friend of mine in Brazil. Does anyone know where I can do that for Spotify? Thank you!
Hello! For this year, I am planning to gift a Spotify Premium Gift Card to a friend of mine in Brazil. Does anyone know where I can do that for Spotify? Thank you!
Spotify Star
1036 Views
1 replies
0 likes
I tried to take the 3 mont free trial on my account, because spotify sent me emails of it, but when I got the thing of succesful payment and went back to spotifys page, it said that I can not have the trial because I have had it before, but I just ma...
I tried to take the 3 mont free trial on my account, because spotify sent me emails of it, but when I got the thing of succesful payment and went back to spotifys page, it said that I can not have th...
Moderator
312 Views
1 replies
1 likes
I can see that Paytm wallet option is available for Premium Mini yet there is no such option available for Paytm Monthly. Why is that?
I can see that Paytm wallet option is available for Premium Mini yet there is no such option available for Paytm Monthly. Why is that?
Spotify Legend
647 Views
1 replies
0 likes
Saya sudah beli premium tapi tidak masuk ke akun saya, bagaimana ini penanganannya? Kalo seperti ini saya rugi dong
Saya sudah beli premium tapi tidak masuk ke akun saya, bagaimana ini penanganannya? Kalo seperti ini saya rugi dong
Moderator
641 Views
1 replies
0 likes
Hello everyone! May I ask for your help?Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13,790KZT (almost 30$) for a subscription and sends a n...
Hello everyone! May I ask for your help? Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13...
Moderator
472 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
273 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
210 Views
1 replies
0 likes
I brought 3 months premium and the amount 119 was debited from my account and now I’m not allowed to use my premium
I brought 3 months premium and the amount 119 was debited from my account and now I’m not allowed to use my premium
Moderator
267 Views
1 replies
0 likes
Hello,I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I receive the following message:"Sorry, you are not elig...
Hello, I live in Canada and I just created a brand new account. I want to subscribe to 'Premium Individual' however when I try to do so on Spotify Canada by clicking on the 'Get Started' button, I r...
Visitor
6534 Views
10 replies
0 likes
i recently got 4 months premium as part of a deal in a purchase. This was from Argos and it said it was able to be claimed until Nov 2023. I had already had the 3 month trial but as I pretty much paid for that 4 months with my purchase, I should be a...
i recently got 4 months premium as part of a deal in a purchase. This was from Argos and it said it was able to be claimed until Nov 2023. I had already had the 3 month trial but as I pretty much pai...
Spotify Star
564 Views
1 replies
0 likes
Hi i paid 450₹ as a autopay and i cancelled Spotify premium but still it's saying that it will cancel at 01/03/2023 will i get my money refund after that or not if not then cancel my premium now and refund my money
Hi i paid 450₹ as a autopay and i cancelled Spotify premium but still it's saying that it will cancel at 01/03/2023 will i get my money refund after that or not if not then cancel my premium now and ...
Moderator
397 Views
1 replies
0 likes
PlanPremiumCountryUnited States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI payed for my Spotify premium and had the money get withdrawn from my account on 12/...
Plan Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question o...
Spotify Star
205 Views
1 replies
0 likes
I got a Samsung device 3 month free subscription on 25th September 2022 by giving access of standing instruction debit card. Before the subscription ends I changed my plan to free on 23rd December but still Rs 119 money got debited from my account on...
I got a Samsung device 3 month free subscription on 25th September 2022 by giving access of standing instruction debit card. Before the subscription ends I changed my plan to free on 23rd December bu...
Spotify Star
346 Views
1 replies
0 likes
How do you change Duo subscription to Family subscription?
How do you change Duo subscription to Family subscription?
Spotify Star
291 Views
1 replies
0 likes
