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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8079 Views
  • 23 replies
  • 2 likes
  • 8079 Views
  • 23 replies
  • 2 likes

[Desktop][Other] How do I deactivate Hulu and remove it from my Spotify account?

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".

  • Visitor
  • The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching". 
  • Taylith
  • Community Legend
  • 403 Views
  • 1 replies
  • 1 likes
  • Desktop
    Other
  • 403 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't make Duo work - address didn't match

PlanPremiumCountryFrance/GermanyDeviceAndroid phone My Question or IssueHi everyone, I've had a premium account for some years now, and I just upgraded to DUO. I am French, i'm paying my monthly fee with my paypal account, linked to my french bank ac...

  • Newbie
  •   Plan Premium Country France/Germany Device Android phone     My Question or Issue Hi everyone,   I've had a premium account for some years now, and I just upgraded t...
  • MafeG
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 1 likes
  • 401 Views
  • 1 replies
  • 1 likes

Superuser Contribution Double Charged in the space of a week for Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ver
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Overcharged in a week for Premium
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

so I have been trying to get Spotify premium and when I try to change my subscription it shows me all the free plans but it says I have already used up my free subscription plan so what do I do how do I get the plan without the free plans

  • Newbie
  •   so I have been trying to get Spotify premium and when I try to change my subscription it shows me all the free plans but it says I have already used up my free subscription plan so what do I ...
  • Ver
  • Spotify Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution DUO ISSUES

PlanPremiumCountryRSADeviceHuawei P Smart Lite or some such swearwordOperating SystemAndroid My Question or IssueI'm about at my wit's end with Spotify to be honest. To get 'support' one must register and join a community, trawl through FAQ's and oth...

  • Casual Listener
  • Plan Premium Country RSA Device Huawei P Smart Lite or some such swearword Operating System Android   My Question or Issue I'm about at my wit's end with Spotify to be honest. To get '...
  • OscarDC
  • Moderator
  • 1147 Views
  • 6 replies
  • 1 likes
  • 1147 Views
  • 6 replies
  • 1 likes

Superuser Contribution Subscribed to Premium with wrong account

PlanPremium DuoCountryLuxembourg DeviceiPhone, SamsungOperating SystemiOS 10, Android My Question or IssueI was unknowingly still signed in with a family member's account instead of mine. I subscribed to Spotify Premium Duo. 1) can I transfer the sub...

  • Newbie
  • Plan Premium Duo Country Luxembourg  Device iPhone, Samsung Operating System iOS 10, Android   My Question or Issue I was unknowingly still signed in with a family member's accoun...
  • MafeG
  • Spotify Legend
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

premium isn't working

PlanFree/PremiumCountryIndiaDeviceRedmi note 4, Dell Inspiron 15 3000Operating SystemAndroid 7, Windows 10 My Question or IssueI bought a premium individual subscription today. The amount has been deducted from my account but the premium isn't workin...

  • Newbie
  • Plan Free/Premium Country India Device Redmi note 4, Dell Inspiron 15 3000 Operating System Android 7, Windows 10   My Question or Issue I bought a premium individual subscription toda...
  • Bittencourt
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Stuck on Ex-Vodafone premium and music has stopped working

PlanPremiumCountryUnited KingdomDeviceiPhone XR, Apple TV 4KOperating SystemiOS 15, tvOS My Question or IssueI Ieft Vodafone on the 22nd January however my premium account is still tied to them! (as below image shows).I contacted Vodafone several tim...

FLu71mBWUAE-Bsn.png
  • Newbie
  • Plan Premium Country United Kingdom Device iPhone XR, Apple TV 4K Operating System iOS 15, tvOS   My Question or Issue I Ieft Vodafone on the 22nd January however my premium account is...
  • Maxim
  • Spotify Star
  • 508 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    vodafone
  • 508 Views
  • 1 replies
  • 0 likes

Your payment method and country don't match.

CountryCanadaDeviceSamsung Galaxy S8+Operating SystemAndroid Version 9 My Question or IssueHi I have been trying to get spotify premium 2 months free for valentines but every time I enter my information, I get the message saying "Your payment method ...

Flare_fq_0-1644528885771.png
  • Casual Listener
  • Country Canada Device Samsung Galaxy S8+ Operating System Android Version 9   My Question or Issue Hi I have been trying to get spotify premium 2 months free for valentines but every tim...
  • Maxim
  • Spotify Star
  • 883 Views
  • 3 replies
  • 0 likes
  • 883 Views
  • 3 replies
  • 0 likes

Can I purchase a Spotify Premium Gift Card for Indonesian user from Australia?

Can I purchase a Spotify Premium Gift Card (eCard) for a user in Indonesia from Australia? Where can I purchase the card and from what website? (Spotify official)How do I send it to them?Must I purchase a specific Indonesian gift card for them to be ...

  • Casual Listener
  • Can I purchase a Spotify Premium Gift Card (eCard) for a user in Indonesia from Australia?   Where can I purchase the card and from what website? (Spotify official) How do I send it to them?...
  • Maxim
  • Spotify Star
  • 732 Views
  • 1 replies
  • 0 likes
  • 732 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Inviting a friend to Spotify: Link doesn't work

PlanPremium IndividualCountryGermany Hello,I got an email from Spotify with a Valentines day offer: a friend get's 2 month Premium for free. When I click the button "Invite a friend" in the email, the German Spotify website says that "This page no lo...

  • Casual Listener
  • Plan Premium Individual Country Germany   Hello, I got an email from Spotify with a Valentines day offer: a friend get's 2 month Premium for free. When I click the button "Invite a fri...
  • Ver
  • Spotify Legend
  • 1249 Views
  • 5 replies
  • 0 likes
  • 1249 Views
  • 5 replies
  • 0 likes

Is there premium discount event?

It's the first time I'm using spotify, but I think I should wait a bit more for joining premium if there is an event like a discount. Was there ever an event like that before?

  • Newbie
  • It's the first time I'm using spotify, but I think I should wait a bit more for joining premium if there is an event like a discount. Was there ever an event like that before?
  • Hamikos
  • Roadie
  • 327 Views
  • 1 replies
  • 1 likes
  • Discovery & Promo
  • 327 Views
  • 1 replies
  • 1 likes

Superuser Contribution I bought premium today but in "community.spotify.com" it does not see that.

PlanPremiumCountryUSADeviceOpera browser on Windows 10Operating SystemWindows 10 My Question or IssueI bought premium spotify and it is working great except that I can't see where to comment on videos. MY ISSUE is that here in community, when I sign ...

  • Casual Listener
  • Plan Premium Country USA Device Opera browser on Windows 10 Operating System Windows 10   My Question or Issue I bought premium spotify and it is working great except that I can't see ...
  • Jeremy
  • Spotify Legend
  • 552 Views
  • 3 replies
  • 0 likes
  • Get premium
  • 552 Views
  • 3 replies
  • 0 likes

wrong number of followers bug

When I or anyone else searches for my artist profile, the number shown is 1 follower, and on Spotify for artist it shows 277 for the same artist profile. how to solve this?I found a topic here about this but it doesn't show the solution

  • Casual Listener
  • When I or anyone else searches for my artist profile, the number shown is 1 follower, and on Spotify for artist it shows 277 for the same artist profile. how to solve this? I found a topic here abou...
  • Maxim
  • Spotify Star
  • 677 Views
  • 1 replies
  • 0 likes
  • 677 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Other] Report Fraud, Being offered Premium for a small amount of money.

Hello Spotify, I recently was offered premium Spotify for a small amount of money, they ofc ask for a small amount and you will have ''unlimited Premium'', but the problem is, that when you buy premium from these ''guys'' they take your Credit Card i...

  • Visitor
  • Hello Spotify, I recently was offered premium Spotify for a small amount of money, they ofc ask for a small amount and you will have ''unlimited Premium'', but the problem is, that when you buy premi...
  • Alex
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution request a refund

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've just purchased Spotify premium but I'd like to get a refund.I haven't used Spotify sinc...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • MafeG
  • Spotify Legend
  • 1299 Views
  • 3 replies
  • 0 likes
  • 1299 Views
  • 3 replies
  • 0 likes

Solved!! cant change payment or country

PlanPremiumCountryPalestine Deviceall platformsOperating Systemall os´s My Question or IssueHi I'm new premium user , i bought a 4 months trial subscription from third party website and it appears to Russian mts or something like that ;so I'm trying ...

  • Newbie
  •   Plan Premium Country Palestine  Device all platforms Operating System all os´s   My Question or Issue Hi I'm new premium user , i bought a 4 months trial subscription from...
  • Maxim
  • Spotify Star
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log-in Hulu on my Spotify/Hulu acct.

Soo frustrated!!! My Spotify + Hulu acct was recently paused because Spotify was unable to draft a payment. So I updated my new payment information; I’m paid up and current now….but now I’m not able to access Hulu. Can someone please help me resolve ...

  • Newbie
  • Soo frustrated!!! My Spotify + Hulu acct was recently paused because Spotify was unable to draft a payment. So I updated my new payment information; I’m paid up and current now….but now I’m not able ...
  • MafeG
  • Spotify Legend
  • 570 Views
  • 1 replies
  • 0 likes
  • 570 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change to yearly subscription

My Question or IssueI currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year? Plan: Spotify Premium with HuluFree/Premium: PremiumCountry: USA Device: iPhoneOper...

  • Newbie
  • My Question or Issue I currently have a monthly subscription (Premium with Hulu) but am only seeing a pay by month option. Is there a way to prepay for the whole year?   Plan: Spotify Pr...
  • Jeremy
  • Spotify Legend
  • 869 Views
  • 1 replies
  • 0 likes
  • Payments
  • 869 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hide or Remove Podcasts

I'm a paying subscriber in the US. I don't like Podcasts on the home screen, i don't want marketing material about podcasts, i hope you're not transitioning from providing streaming music to stupid home-grown podcasts. Seems like MTV moving from show...

  • Newbie
  • I'm a paying subscriber in the US. I don't like Podcasts on the home screen, i don't want marketing material about podcasts, i hope you're not transitioning from providing streaming music to stupid h...
  • Alex
  • Spotify Legend
  • 896 Views
  • 1 replies
  • 1 likes
  • drop podcasts
    Podcasts
  • 896 Views
  • 1 replies
  • 1 likes