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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

I received a gift card with 1 free moth of premium, now it's over I can't get 3 months premium anymo

PlanFreeCountryNetherlandsDeviceSamsungGalaxy 7Operating SystemAndroid Oreo My Question or IssueCan't get 3 months free

  • Visitor
  • Plan Free Country Netherlands Device SamsungGalaxy 7 Operating System Android Oreo   My Question or Issue Can't get 3 months free
  • Emilia_8
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda, no me deja pagar mi cuenta con mi tarjeta de crédito

Hola buen día, he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos que tengan un buen día

  • Newbie
  • Hola buen día,   he intentado pagar mi cuenta Premium con mi tarjeta de crédito habitual y no me deja, intente con otra tarjeta y tampoco me es posible, alguien me puede ayudar, saludos q...
  • Xenia
  • Moderator
  • 709 Views
  • 3 replies
  • 0 likes
  • 709 Views
  • 3 replies
  • 0 likes

Superuser Contribution Gift card cant be redeemed

PlanFreeCountryQatarDeviceiPhone x and Alienware laptop I bought a Spotify gift card 10 dollar (us) from my local provider of technology and gift cards, when I tried redeeming it, it didn't work and said: Something went wrong. Try again, or get help....

  • Casual Listener
  • Plan Free Country Qatar Device iPhone x and Alienware laptop   I bought a Spotify gift card 10 dollar (us)  from my local provider of technology and gift cards,   when I tried...
  • Katerina
  • Spotify Legend
  • 1349 Views
  • 3 replies
  • 0 likes
  • 1349 Views
  • 3 replies
  • 0 likes

question about switching to duo

PlanPremiumCountryPolandDeviceMI 8 LITEOperating SystemAndroid My Question or IssueI wanted to switch my premium plan to duo but like 3 days ago i payed for my normal premium.I was wondering that if i switch to duo will the remaining days be upgraded...

  • Visitor
  • Plan Premium Country Poland Device MI 8 LITE Operating System Android   My Question or Issue I wanted to switch my premium plan to duo but like 3 days ago i payed for my normal premium...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

3 moths

PlanPremiumCountryPortugalDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I subscribed to the premium plan but did not receive the 3 month offer. How can I rec...

  • Casual Listener
  • Plan Premium Country Portugal Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, I ...
  • Billy-J
  • Spotify Star
  • 559 Views
  • 3 replies
  • 0 likes
  • 559 Views
  • 3 replies
  • 0 likes

Premium

When I first got Spotify I got a free 30 day trial on premium, the thing is, it never gave me offline listening. It been 2 weeks since I’ve had my free trial and I’m really annoyed now because I can’t skip songs that I don’t want and I can’t play son...

  • Visitor
  • When I first got Spotify I got a free 30 day trial on premium, the thing is, it never gave me offline listening. It been 2 weeks since I’ve had my free trial and I’m really annoyed now because I can’...
  • Brunelicia
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Spotify charged me when I signed up for a 3 months free trial for premium after seeing Instagram ad

PlanSigned up for a 3 months free trial of premium and got charged straight away insteadCountryUkMy Question or IssueI signed up to Spotify Premium after following the link of an Instagram Ad as it stated an offer of 3 months free trial before being ...

  • Visitor
  •   Plan Signed up for a 3 months free trial of premium and got charged straight away instead Country Uk My Question or Issue I signed up to Spotify Premium after following the link of an I...
  • Brunelicia
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium and the amount got deducted from my bank account.

I had paid for Premium access yesterday and 119 got deducted from my account. But I havent received any intimation from Spotify in email or in the app or web profile. Now I have bought Family access and I would like that amount to be refunded irrespe...

  • Visitor
  • I had paid for Premium access yesterday and 119 got deducted from my account. But I havent received any intimation from Spotify in email or in the app or web profile. Now I have bought Family access ...
  • Mario
  • Spotify Legend
  • 1015 Views
  • 1 replies
  • 0 likes
  • 1015 Views
  • 1 replies
  • 0 likes

German Mastercard Austrian University

Hello everybody, i have an issue. I am from Germany but life an study in Austria. I wanted to create a Spotify Premium Student Account. My Austrian Student Identity already got verified. Problem now is, that i can't finish because my German Mastercar...

  • Casual Listener
  • Hello everybody,   i have an issue. I am from Germany but life an study in Austria. I wanted to create a Spotify Premium Student Account. My Austrian Student Identity already got verified. Pro...
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Payment

I've paid my subscription and when i open spotify they still ask me to pay it , can you help me with that ?

  • Visitor
  • I've paid my subscription and when i open spotify they still ask me to pay it , can you help me with that ?
  • Brunelicia
  • Community Legend
  • 672 Views
  • 1 replies
  • 0 likes
  • 672 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed credit card can't update payment

I had to change my credit card, I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I can only buy Premium Family account, which I have no use for...

  • Casual Listener
  • I had to change my credit card,  I have a premium account but when I try to update the payment information it does not give me the option of continuing with Premium account of 10$ a month, I can...
  • Ivan
  • Spotify Legend
  • 444 Views
  • 4 replies
  • 0 likes
  • Premium
  • 444 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment fail

PlanPremiumCountryPortugalMy Question or IssueI have tried to update my payment method, in incognito page inclusive. It still fails always.

  • Visitor
  • Plan Premium Country Portugal My Question or Issue I have tried to update my payment method, in incognito page inclusive. It still fails always.  
  • Mario
  • Spotify Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift Card not working

PlanFree/PremiumCountryCanada My Question or IssueIm trying to redeem my 10 dollar spotify gift card and it does not let me please help fix it as i need my music plzzzzzzzzzzzzzzzzzzzzzzzzz

  • Regular
  • Plan Free/Premium Country Canada     My Question or Issue Im trying to redeem my 10 dollar spotify gift card and it does not let me please help fix it as i need my music plzzzzzzzzzz...
  • Petya
  • Community Legend
  • 2122 Views
  • 10 replies
  • 0 likes
  • 2122 Views
  • 10 replies
  • 0 likes

Google home mini

PlanPremium CountryCanada Device(iPhone 11) Operating System(iOS 13)My Question or IssueI upgraded my plan Premium a couple of months ago as part of an upgrade promotion where the was promised a google home mini after the upgrade. I’m still on premiu...

  • Visitor
  • Plan Premium   Country Canada   Device (iPhone 11)   Operating System (iOS 13) My Question or Issue I upgraded my plan Premium a couple of months ago as part of an upgrad...
  • Billy-J
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mixes haven't updated in months

PlanPremiumCountry NetherlandsDeviceXperia XA1, Acer Nitro 5Operating SystemAndroid, Windows 10 My Question or Issue I've had Spotify Premium for a few months now, and at first I really enjoyed the Daily mixes. I listened to a lot of instrumental mus...

  • Newbie
  • Plan Premium Country  Netherlands Device Xperia XA1, Acer Nitro 5 Operating System Android, Windows 10   My Question or Issue   I've had Spotify Premium for a few months n...
  • SamAKAacedward
  • Visitor
  • 2936 Views
  • 4 replies
  • 1 likes
  • 2936 Views
  • 4 replies
  • 1 likes

Superuser Contribution Want to stop premium but impossible bc written applied for the free program

My Question or Issue I want to stop paying for the premium program which I do have access to but can't stop it because it is written I applied for the free one. Could you please help me ?

  • Visitor
  •   My Question or Issue   I want to stop paying for the premium program which I do have access to but can't stop it because it is written I applied for the free one. Could you please help...
  • Mario
  • Spotify Legend
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged Thrice

Dear Team, I was charged thrice for the Premium Subscription but never got the upgrade. Sad Sad Sad

  • Visitor
  • Dear Team,   I was charged thrice for the Premium Subscription but never got the upgrade.   Sad Sad Sad 
  • Mario
  • Spotify Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium account payment failed yet being charged twice monthly

Premium United Kingdom Hey, I received a notification on my Spotify informing me that my premium payment had failed. I felt this was supicious. I looked at the details for the payment card and they are all correct. I then noticed that I was being cha...

  • Visitor
  • Premium   United Kingdom   Hey, I received a notification on my Spotify informing me that my premium payment had failed. I felt this was supicious. I looked at the details for the payme...
  • Mario
  • Spotify Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compre una tarjeta regalo y no funciona.

el día de ayer compre una tarjeta regalo por 6 meses trato de ingresarla y no puedo. Fui a la tienda donde la compre para ver si de pronto la tarjeta estaba desactivada, pero me dijeron que estaba activada, que intentara cambiar en vez de 0 por o may...

  • Casual Listener
  • el día de ayer compre una tarjeta regalo por 6 meses trato de ingresarla y no puedo. Fui a la tienda donde la compre para ver si de pronto la tarjeta estaba desactivada, pero me dijeron que estaba ac...
  • Peter
  • Spotify Legend
  • 745 Views
  • 5 replies
  • 0 likes
  • 745 Views
  • 5 replies
  • 0 likes