Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
19 hours ago
Sajjadsiyam
Casual Listener
186171 Views
118 replies
12 likes

186171 Views
118 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
4 weeks ago
TiBlack
Newbie
21136 Views
28 replies
4 likes

21136 Views
28 replies
4 likes

Lost login details, being charged

PlanPremiumCountrySlovakiaDeviceXiaomi Mi8Operating SystemAndroid Oreo My Question or IssueHello,so i have lost an email from my spotify account, there is no way for me to find it, as long as i have wiped my phone. I tried every possibility i could r...

depe39
Casual Listener
Plan Premium Country Slovakia Device Xiaomi Mi8 Operating System Android Oreo My Question or Issue Hello, so i have lost an email from my spotify account, there is no way for m...
2020-09-26 7:20:27 PM
2020-10-05 3:00:38 AM
Billy-J
Spotify Star
514 Views
3 replies
0 likes

514 Views
3 replies
0 likes

Spotify subscription

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountryTurkeyDeviceXiaomi mi8SEOperating SystemAndroid 10 My Question or IssueI have a Spotify subscription on a card th...

ReckyRey
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Turkey Device Xiaomi mi8SE Operating System A...
2020-10-05 1:23:03 AM
2020-10-05 1:33:39 AM
Billy-J
Spotify Star
445 Views
1 replies
0 likes

445 Views
1 replies
0 likes

Annual Subscription gone?????

What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it. I mean i guess i can do the 9.99 a month but you guys chance me and others unsubscribing when you start censoring content. ...

rum_ballsa_spit
Casual Listener
What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it. I mean i guess i can do the 9.99 a month but you guys cha...
2020-10-04 8:00:06 PM
2020-10-04 8:39:39 PM
Billy-J
Spotify Star
571 Views
1 replies
0 likes

571 Views
1 replies
0 likes

Cancel My Subscription if you censor speech

My Question or IssueIf you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately.You don't get to decide on my stance on free speech because you have an ideology that sees you offended by words.

NotOkWithCensor
Visitor
My Question or Issue If you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately. You don't get to decide on my stance on free speech becaus...
2020-09-26 7:46:53 AM
2020-10-04 7:43:18 PM
rum_ballsa_spit
Casual Listener
775 Views
2 replies
9 likes
Free speech

775 Views
2 replies
9 likes

From Premium to Family

Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did. But i subscribed to Premium instead of family again. I was wondering if I could upgrade today to a family plan although I paid f...

Shraiye
Visitor
Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did. But i subscribed to Premium instead of family again. I was ...
2020-10-04 12:41:52 PM
2020-10-04 1:00:05 PM
OneByBoo
Roadie
383 Views
1 replies
0 likes

383 Views
1 replies
0 likes

Multi house user

Hi, I have just started Spotify family plan, as for me and my kids. Who spent a certain number of days at another house hold. To benefit from the package, do we all have to be on the same wifi ? If that is the case what package is best ?

1234Palmtree
Visitor
Hi, I have just started Spotify family plan, as for me and my kids. Who spent a certain number of days at another house hold. To benefit from the package, do we all have to be on the same wifi ? If t...
2020-10-04 11:42:41 AM
2020-10-04 12:52:57 PM
OneByBoo
Roadie
580 Views
1 replies
0 likes

580 Views
1 replies
0 likes

Free Premium for students

Does free premium for students not apply to highschool students? I pay for my own account. I'm not in college yet but confused why a high schooler is unable to receive the student discount.

Lauren81
Visitor
Does free premium for students not apply to highschool students? I pay for my own account. I'm not in college yet but confused why a high schooler is unable to receive the student discount. &n...
2020-10-04 8:10:02 AM
2020-10-04 10:01:05 AM
Maxim
Spotify Star
527 Views
1 replies
0 likes

527 Views
1 replies
0 likes

Superuser Contribution Quiero cambiar los datos de tarjeta de débito y solo me ofrece la opción Paypal...

Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar al método de pago Paypal. Yo no tengo cuenta de Pa...

vita_sauli
Visitor
Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar...
2020-09-21 11:38:50 AM
2020-10-04 9:33:08 AM
Ivan
Spotify Legend
2317 Views
1 replies
1 likes
Social & Random

2317 Views
1 replies
1 likes

how to end old subscription and start the other new one

I have two subscription in one account, how to end the old subscription and start the new subscription right away. I dont want to wait 3 month until the old one expired, can not find any change plan option or such.

Sutikno
Casual Listener
I have two subscription in one account, how to end the old subscription and start the new subscription right away. I dont want to wait 3 month until the old one expired, can not find any change plan ...
2020-10-01 2:09:01 PM
2020-10-04 7:10:07 AM
Billy-J
Spotify Star
482 Views
3 replies
0 likes

482 Views
3 replies
0 likes

Hola, me cobraron premium individual pero yo tenia el familiar

PlanPremiumCountryCHILE My Question or IssueHola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual.¿Como hago para pasarme al familiar sin tener que volver a pagar?

wasosc
Visitor
Plan Premium Country CHILE My Question or Issue Hola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual. ¿Com...
2020-10-03 11:44:13 PM
2020-10-04 7:08:57 AM
Billy-J
Spotify Star
368 Views
1 replies
0 likes

368 Views
1 replies
0 likes

Unable to subscribe to premium. At all.

PlanFree but would like PremiumCountryUSADeviceSamsung Galaxy s10+Operating SystemAndroid Pie My Question or IssueI've been trying to sign up for premium for a week now. More specifically, Duo. However every single time I try to subscribe, I get the ...

Losaltos220
Visitor
Plan Free but would like Premium Country USA Device Samsung Galaxy s10+ Operating System Android Pie My Question or Issue I've been trying to sign up for premium for a week now. More...
2020-10-03 7:44:33 AM
2020-10-03 8:05:56 PM
Maxim
Spotify Star
428 Views
1 replies
0 likes

428 Views
1 replies
0 likes

South Africa Premium / Duo Subscription

PlanPremium / DuoCountrySouth AfricaDeviceSamsung Galaxy Note 9, Operating SystemAndroid My Question or IssueHi. I've always been able to subscribe to Spotify for A Premium account using either my credit card or by mobile.I want to change my subscrip...

Devon86
Visitor
Plan Premium / Duo Country South Africa Device Samsung Galaxy Note 9, Operating System Android My Question or Issue Hi. I've always been able to subscribe to Spotify f...
2020-10-01 9:47:18 AM
2020-10-03 12:24:26 PM
OneByBoo
Roadie
1111 Views
1 replies
0 likes

1111 Views
1 replies
0 likes

If I unsubscribe & subscribe couple months after will I get back my original account?

Let say, I unsubscribe from Spotify Prenium for a couple of months & then I decided to subscribe again with the same email adresss to Spotify Prenium will I be abble to access again to my original playlists that I had saved? Thanks

nmbelanger
Visitor
Let say, I unsubscribe from Spotify Prenium for a couple of months & then I decided to subscribe again with the same email adresss to Spotify Prenium will I be abble to access again to my or...
2020-10-02 4:16:42 PM
2020-10-02 4:53:59 PM
AdamDamon
Spotify Star
403 Views
1 replies
0 likes

403 Views
1 replies
0 likes

Superuser Contribution "this card doesn't allow monthly billing"

PlanFree/PremiumCountryUSADeviceApple products My Question or IssueEverytime I try to renew my subscription, I get the same error message telling me my card doesn't accept monthly billing. I have been using the same card/bank to pay for premium the p...

psmoore
Newbie
Plan Free/Premium Country USA Device Apple products My Question or Issue Everytime I try to renew my subscription, I get the same error message telling me my card doesn't accep...
2019-05-03 10:18:56 PM
2020-10-02 2:30:26 PM
Xenia
Moderator
3443 Views
4 replies
0 likes

3443 Views
4 replies
0 likes

Payment for subscription

Hi. Can I use my e-card for the subscripiton on Premium?

TeaSeaTo
Casual Listener
Hi. Can I use my e-card for the subscripiton on Premium?
2020-09-30 10:58:14 PM
2020-10-02 1:42:41 PM
Maxim
Spotify Star
753 Views
5 replies
0 likes

753 Views
5 replies
0 likes

Swapping to abroad premium account

Hi, I had a Premium family subscription in the UK and I’ve just moved abroad to Jordan. I want to join my partner’s Spotify Premium family plan so I cancelled my own subscription, but when I tried to accept the invite it says “try again when you’re i...

Laurenw2
Visitor
Hi, I had a Premium family subscription in the UK and I’ve just moved abroad to Jordan. I want to join my partner’s Spotify Premium family plan so I cancelled my own subscription, but when ...
2020-10-01 3:00:58 PM
2020-10-02 11:44:52 AM
OneByBoo
Roadie
510 Views
1 replies
0 likes
Payment
Premium
Subscription

510 Views
1 replies
0 likes

Error with Nubank payment method

PlanPremiumCountryBrazil My Question or IssueHello all,I'm from Brazil, I had a Premium account previously but had to change my credit card (was using Nubank). Now, I'm trying to update my payment method (still using Nubank, just another card number)...

LeonardoJO
Casual Listener
Plan Premium Country Brazil My Question or Issue Hello all, I'm from Brazil, I had a Premium account previously but had to change my credit card (was using Nubank). Now, I'm trying to u...
2020-09-24 3:11:11 AM
2020-10-02 11:24:41 AM
OneByBoo
Roadie
973 Views
3 replies
0 likes

973 Views
3 replies
0 likes

Superuser Contribution Chargeback???

I got a chargeback email this morning and my account had been disabled which makes it extremely difficult to resolve... I've been a premium subscriber for over a year and never had a problem. I've created a new account and filled in the contact form,...

Guster
Casual Listener
I got a chargeback email this morning and my account had been disabled which makes it extremely difficult to resolve... I've been a premium subscriber for over a year and never had a problem. I've cr...
2013-09-05 5:32:42 PM
2020-10-02 9:47:42 AM
Xenia
Moderator
5485 Views
28 replies
0 likes
Account
Premium
Subscription

5485 Views
28 replies
0 likes

I can't join a Duo plan

HiMy sis create a Duo for us and she invite me but I can't joinThey said I can join family plan once a year but I do a Duo plan.How coild I do??

qsdq9bxcdzle2pk
Casual Listener
Hi My sis create a Duo for us and she invite me but I can't join They said I can join family plan once a year but I do a Duo plan.How coild I do??
2020-10-01 6:30:24 PM
2020-10-02 3:59:50 AM
Billy-J
Spotify Star
1140 Views
3 replies
0 likes

1140 Views
3 replies
0 likes

Family subscribtion and getting charged on 2 creditcards

We have a family premium subscribtion, that gets charged on the wife her creditcard. I have noticed that i get also charged on my creditcard, probable from the old subscribtion i had before. How can i solve that?Thanks

Tim130
Visitor
We have a family premium subscribtion, that gets charged on the wife her creditcard. I have noticed that i get also charged on my creditcard, probable from the old subscribtion i had before.&n...
2020-10-01 4:50:46 PM
2020-10-01 11:33:30 PM
Billy-J
Spotify Star
335 Views
1 replies
0 likes

335 Views
1 replies
0 likes

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