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Please see below the most popular frequently asked questions.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 186171 Views
  • 118 replies
  • 12 likes
  • 186171 Views
  • 118 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21136 Views
  • 28 replies
  • 4 likes
  • 21136 Views
  • 28 replies
  • 4 likes

Lost login details, being charged

PlanPremiumCountrySlovakiaDeviceXiaomi Mi8Operating SystemAndroid Oreo My Question or IssueHello,so i have lost an email from my spotify account, there is no way for me to find it, as long as i have wiped my phone. I tried every possibility i could r...

  • Casual Listener
  • Plan Premium Country Slovakia Device Xiaomi Mi8 Operating System Android Oreo   My Question or Issue Hello, so i have lost an email from my spotify account, there is no way for m...
  • Billy-J
  • Spotify Star
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

Spotify subscription

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountryTurkeyDeviceXiaomi mi8SEOperating SystemAndroid 10 My Question or IssueI have a Spotify subscription on a card th...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan Premium Country Turkey Device Xiaomi mi8SE Operating System A...
  • Billy-J
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Annual Subscription gone?????

What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it. I mean i guess i can do the 9.99 a month but you guys chance me and others unsubscribing when you start censoring content. ...

  • Casual Listener
  • What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it.    I mean i guess i can do the 9.99 a month but you guys cha...
  • Billy-J
  • Spotify Star
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

Cancel My Subscription if you censor speech

My Question or IssueIf you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately.You don't get to decide on my stance on free speech because you have an ideology that sees you offended by words.

  • Visitor
  • My Question or Issue If you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately. You don't get to decide on my stance on free speech becaus...
  • rum_ballsa_spit
  • Casual Listener
  • 775 Views
  • 2 replies
  • 9 likes
  • Free speech
  • 775 Views
  • 2 replies
  • 9 likes

From Premium to Family

Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did. But i subscribed to Premium instead of family again. I was wondering if I could upgrade today to a family plan although I paid f...

  • Visitor
  • Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did.   But i subscribed to Premium instead of family again.   I was ...
  • OneByBoo
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Multi house user

Hi, I have just started Spotify family plan, as for me and my kids. Who spent a certain number of days at another house hold. To benefit from the package, do we all have to be on the same wifi ? If that is the case what package is best ?

  • Visitor
  • Hi, I have just started Spotify family plan, as for me and my kids. Who spent a certain number of days at another house hold. To benefit from the package, do we all have to be on the same wifi ? If t...
  • OneByBoo
  • Roadie
  • 580 Views
  • 1 replies
  • 0 likes
  • 580 Views
  • 1 replies
  • 0 likes

Free Premium for students

Does free premium for students not apply to highschool students? I pay for my own account. I'm not in college yet but confused why a high schooler is unable to receive the student discount.

  • Visitor
  • Does free premium for students not apply to highschool students? I pay for my own account. I'm not in college yet but confused why a high schooler is unable to receive the student discount.  &n...
  • Maxim
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero cambiar los datos de tarjeta de débito y solo me ofrece la opción Paypal...

Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar al método de pago Paypal. Yo no tengo cuenta de Pa...

  • Visitor
  • Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar...
  • Ivan
  • Spotify Legend
  • 2317 Views
  • 1 replies
  • 1 likes
  • Social & Random
  • 2317 Views
  • 1 replies
  • 1 likes

how to end old subscription and start the other new one

I have two subscription in one account, how to end the old subscription and start the new subscription right away. I dont want to wait 3 month until the old one expired, can not find any change plan option or such.

  • Casual Listener
  • I have two subscription in one account, how to end the old subscription and start the new subscription right away. I dont want to wait 3 month until the old one expired, can not find any change plan ...
  • Billy-J
  • Spotify Star
  • 482 Views
  • 3 replies
  • 0 likes
  • 482 Views
  • 3 replies
  • 0 likes

Hola, me cobraron premium individual pero yo tenia el familiar

PlanPremiumCountryCHILE My Question or IssueHola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual.¿Como hago para pasarme al familiar sin tener que volver a pagar?

  • Visitor
  • Plan Premium Country CHILE   My Question or Issue Hola comunidad, yo tuve los 3 meses gratis del premium familiar y al momento de pagar el plan me cobraron fue el premium individual. ¿Com...
  • Billy-J
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Unable to subscribe to premium. At all.

PlanFree but would like PremiumCountryUSADeviceSamsung Galaxy s10+Operating SystemAndroid Pie My Question or IssueI've been trying to sign up for premium for a week now. More specifically, Duo. However every single time I try to subscribe, I get the ...

  • Visitor
  • Plan Free but would like Premium Country USA Device Samsung Galaxy s10+ Operating System Android Pie   My Question or Issue I've been trying to sign up for premium for a week now. More...
  • Maxim
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

South Africa Premium / Duo Subscription

PlanPremium / DuoCountrySouth AfricaDeviceSamsung Galaxy Note 9, Operating SystemAndroid My Question or IssueHi. I've always been able to subscribe to Spotify for A Premium account using either my credit card or by mobile.I want to change my subscrip...

  • Visitor
  • Plan Premium / Duo Country South Africa Device Samsung Galaxy Note 9,  Operating System Android   My Question or Issue Hi.   I've always been able to subscribe to Spotify f...
  • OneByBoo
  • Roadie
  • 1111 Views
  • 1 replies
  • 0 likes
  • 1111 Views
  • 1 replies
  • 0 likes

If I unsubscribe & subscribe couple months after will I get back my original account?

Let say, I unsubscribe from Spotify Prenium for a couple of months & then I decided to subscribe again with the same email adresss to Spotify Prenium will I be abble to access again to my original playlists that I had saved? Thanks

  • Visitor
  • Let say, I unsubscribe from Spotify Prenium for a couple of months & then I decided to subscribe again with the same email adresss to Spotify Prenium will I be abble to access again to my or...
  • AdamDamon
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution "this card doesn't allow monthly billing"

PlanFree/PremiumCountryUSADeviceApple products My Question or IssueEverytime I try to renew my subscription, I get the same error message telling me my card doesn't accept monthly billing. I have been using the same card/bank to pay for premium the p...

  • Newbie
  • Plan Free/Premium Country USA Device Apple products     My Question or Issue Everytime I try to renew my subscription, I get the same error message telling me my card doesn't accep...
  • Xenia
  • Moderator
  • 3443 Views
  • 4 replies
  • 0 likes
  • 3443 Views
  • 4 replies
  • 0 likes

Payment for subscription

Hi. Can I use my e-card for the subscripiton on Premium?

  • Casual Listener
  • Hi. Can I use my e-card for the subscripiton on Premium?
  • Maxim
  • Spotify Star
  • 753 Views
  • 5 replies
  • 0 likes
  • 753 Views
  • 5 replies
  • 0 likes

Swapping to abroad premium account

Hi, I had a Premium family subscription in the UK and I’ve just moved abroad to Jordan. I want to join my partner’s Spotify Premium family plan so I cancelled my own subscription, but when I tried to accept the invite it says “try again when you’re i...

  • Visitor
  • Hi,   I had a Premium family subscription in the UK and I’ve just moved abroad to Jordan. I want to join my partner’s Spotify Premium family plan so I cancelled my own subscription, but when ...
  • OneByBoo
  • Roadie
  • 510 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Subscription
  • 510 Views
  • 1 replies
  • 0 likes

Error with Nubank payment method

PlanPremiumCountryBrazil My Question or IssueHello all,I'm from Brazil, I had a Premium account previously but had to change my credit card (was using Nubank). Now, I'm trying to update my payment method (still using Nubank, just another card number)...

LeonardoJO_0-1600909447303.png
  • Casual Listener
  • Plan Premium Country Brazil   My Question or Issue Hello all, I'm from Brazil, I had a Premium account previously but had to change my credit card (was using Nubank). Now, I'm trying to u...
  • OneByBoo
  • Roadie
  • 973 Views
  • 3 replies
  • 0 likes
  • 973 Views
  • 3 replies
  • 0 likes

Superuser Contribution Chargeback???

I got a chargeback email this morning and my account had been disabled which makes it extremely difficult to resolve... I've been a premium subscriber for over a year and never had a problem. I've created a new account and filled in the contact form,...

  • Casual Listener
  • I got a chargeback email this morning and my account had been disabled which makes it extremely difficult to resolve... I've been a premium subscriber for over a year and never had a problem. I've cr...
  • Xenia
  • Moderator
  • 5485 Views
  • 28 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 5485 Views
  • 28 replies
  • 0 likes

I can't join a Duo plan

HiMy sis create a Duo for us and she invite me but I can't joinThey said I can join family plan once a year but I do a Duo plan.How coild I do??

  • Casual Listener
  • Hi My sis create a Duo for us and she invite me but I can't join They said I can join family plan once a year but I do a Duo plan.How coild I do??
  • Billy-J
  • Spotify Star
  • 1140 Views
  • 3 replies
  • 0 likes
  • 1140 Views
  • 3 replies
  • 0 likes

Family subscribtion and getting charged on 2 creditcards

We have a family premium subscribtion, that gets charged on the wife her creditcard. I have noticed that i get also charged on my creditcard, probable from the old subscribtion i had before. How can i solve that?Thanks

  • Visitor
  • We have a family premium subscribtion, that gets charged on the wife her creditcard.  I have noticed that i get also charged on my creditcard, probable from the old subscribtion i had before.&n...
  • Billy-J
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes