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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6139 Views
  • 23 replies
  • 2 likes
  • 6139 Views
  • 23 replies
  • 2 likes

Country and payment method don't fit

Hello, I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment don't fit. Eventhough that wouldn't matter anymore once I ...

  • Newbie
  • Hello,  I live in Finland, but I have only a German bank account. I would like to change to spotify premium and pay with my German credit card, but then it says, that my country and my payment ...
  • osornios
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Suscripcion anual a plan familiar

Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?

  • Newbie
  • Hace un mes abone un plan anual individual por todo 2018. Quisiera saber si  al pasar a un plan familiar, se considera el pago q realice o pierdo lo abonado?
  • osornios
  • Spotify Star
  • 1032 Views
  • 1 replies
  • 0 likes
  • 1032 Views
  • 1 replies
  • 0 likes

Tajeta de regalo

Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en perfecto estado, no he creado mas cuentas, ya reinst...

  • Newbie
  • Buenas tardes, tengo un problema con una tarjeta de regalo, sucede que todavia no me han activado la premium en mi cuenta, ya revise las ayudas que me brindan en la pagina oficial pero todo esta en p...
  • osornios
  • Spotify Star
  • 1198 Views
  • 1 replies
  • 0 likes
  • 1198 Views
  • 1 replies
  • 0 likes

Reembolso o aclaracion

Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembolso, de lo contrario debere Cancelarla.

  • Newbie
  • Se cobro el mes de prueba gratis de spotify en mi tarjeta, y no, no se habia utilizado mi tarjeta aqui en spotify en el pasado. Quiero mantener la suscripcion, pero requiero una aclaracion o reembols...
  • osornios
  • Spotify Star
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Suscripcion familiar, miembros lejos de casa.

Buenas tardes! Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa". Es posible usarlo para por ejemplo miembros de familia que esten lejos de uno?Como el sistema "detecta" quien es o no familia, por la ip supon...

  • Newbie
  • Buenas tardes!   Quiero hacer una suscripcion familiar pero veo que es para los que estan "en la misma casa".   Es posible usarlo para por ejemplo miembros de familia que esten lejos de...
  • osornios
  • Spotify Star
  • 909 Views
  • 1 replies
  • 0 likes
  • 909 Views
  • 1 replies
  • 0 likes

Account subscript problem

After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly, Card number: Sportify Stockholm SE Payment RM14.90 monthly email: Prefer new login: Pas...

  • Newbie
  • After logout from sportify, I cannot login anymore. need help for the account and password again. Payment deduction from maybank credit card malaysia monthly,  Card number: <remov...
  • osornios
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Linking spotify and huhlu trouble

I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged me another $4.99+. My mom was paying for hulu and it replaced her...

  • Newbie
  • I already had hulu and spotify before trying to do this. I went through spotify to link my hulu account (different emails though). I had already paid for hulu this month and it charged...
  • osornios
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Spotify Gift Card cannot redeem "Something went wrong"

PlanFreeCountryAustraliaDeviceiPhone 6SOperating SystemWindows 10 My Question or IssueRecently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it does not work, instead it says "Something went wrong". I've seen that others...

  • Casual Listener
  • Plan Free Country Australia Device iPhone 6S Operating System Windows 10   My Question or Issue Recently, I bought a 3 month gift card for Spotify Premium. When I try to redeem it, it ...
  • OneByBoo
  • Roadie
  • 2654 Views
  • 5 replies
  • 0 likes
  • 2654 Views
  • 5 replies
  • 0 likes

Payment not accepted

PlanPremium FamilyCountryItalyDevicehuawei p30 - PCOperating System( Android, Windows 10) My Question or IssueGood EveningIt is 3 days since I no longer accept any type of payment (paypal or credit card), I have performed all the instructions of your...

  • Casual Listener
  • Plan Premium Family Country Italy Device huawei p30 - PC Operating System ( Android, Windows 10)   My Question or Issue Good Evening It is 3 days since I no longer accept any type of ...
  • Gege4
  • Casual Listener
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

new premium user

Hello, PlanFamilyCountry Belgium DeviceAndroidOperating SystemAndroid My Question or IssueI susbcribe to a familiy acccount with 3 month for free.On the account page i see the first bill is 16/12/19.Where is my 3 months?

  • Casual Listener
  • Hello,  Plan Family Country Belgium   Device Android Operating System Android     My Question or Issue I susbcribe to a familiy acccount with 3 month for free. On the...
  • OneByBoo
  • Roadie
  • 435 Views
  • 5 replies
  • 0 likes
  • 435 Views
  • 5 replies
  • 0 likes

so i brought spotify premium one

can i delete my card info from the account or do i have to cancel how does it work

  • Visitor
  • can i delete my card info from the account or do i have to cancel how does it work
  • Brunelicia
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Change Premium to Family Plan

PlanPremiumCountryPortugalDevice Operating SystemAndroid My Question or Issue Hello,I am a user of the Family plan, however I change the debit card I use to pay the Family paln. Unfortunately the notification saying that my premium is over send me to...

  • Casual Listener
  • Plan Premium Country Portugal Device   Operating System Android    My Question or Issue   Hello, I am a user of the Family plan, however I change the debit card I use ...
  • Brunelicia
  • Community Legend
  • 321 Views
  • 1 replies
  • 0 likes
  • Payment
  • 321 Views
  • 1 replies
  • 0 likes

Transfer partner account to a personal account

PlanVodafone Partner Premium accountCountryUK My Question or IssueCan I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?

  • Visitor
  • Plan Vodafone Partner Premium account Country UK   My Question or Issue Can I retain/transfer my existing account that I have through a Vodafone subscription to a personal account?
  • Emilia_8
  • Community Legend
  • 576 Views
  • 1 replies
  • 0 likes
  • Partner
    retain
    transfer
    vodafone
  • 576 Views
  • 1 replies
  • 0 likes

Subscription failed

PlanFreeCountryIndiaDeviceMi note 4Operating SystemAndroid My Question or Issue I paid for one month subscription of 129 INR but my account hasn't been updated. I have attached the payment receipt.

  • Visitor
  • Plan Free Country India Device Mi note 4 Operating System Android   My Question or Issue  I paid for one month subscription of 129 INR but my account hasn't been updated. I have a...
  • OneByBoo
  • Roadie
  • 738 Views
  • 1 replies
  • 0 likes
  • 738 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No subscription option without 3 months trial

Hi everybody, I got my old free account on which I may have tried the premium features a few years ago. I would like to subscribe to a Family plan as I plan to use Spotify and grant my little sister an access. In the process I finally get to https://...

  • Regular
  • Hi everybody,   I got my old free account on which I may have tried the premium features a few years ago.   I would like to subscribe to a Family plan as I plan to use Spotify and grant...
  • Petya
  • Community Legend
  • 10617 Views
  • 20 replies
  • 0 likes
  • 10617 Views
  • 20 replies
  • 0 likes

Solved!!Superuser Contribution Unable to change payment method from PayPal to bank deposit.

My current subscription is Family Premium and is paid monthly using PayPal. since I no longer have credit card associated with PayPal, I wish to change it to pay one year using bank deposit. But when I try to change the payment method, my choice is o...

  • Casual Listener
  • My current subscription is Family Premium and is paid monthly using PayPal. since I no longer have credit card associated with PayPal, I wish to change it to pay one year using bank deposit. But when...
  • Katerina
  • Spotify Legend
  • 1084 Views
  • 4 replies
  • 0 likes
  • 1084 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment failed. Try again, or use a different payment method.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've had Spotify premium for quite a while now, and I've never encountered payment issues. J...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • ironpeasant
  • Casual Listener
  • 599 Views
  • 2 replies
  • 3 likes
  • 599 Views
  • 2 replies
  • 3 likes

I am unable to change billing account

How do i change my billing account details. I go into account and my plan but there is no option to update anywhere

  • Casual Listener
  • How do i change my billing account details. I go into account and my plan but there is no option to update anywhere
  • OneByBoo
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Not Eligible for this offer

So I just bought the xbox one gamepass not even an hour ago that came with 6 months of premium and 3 months of discord nitro I used the spotify premium QR code went to redeem it and it told me that my account was not eligible for that offer and I'm c...

  • Visitor
  •   So I just bought the xbox one gamepass not even an hour ago that came with 6 months of premium and 3 months of discord nitro I used the spotify premium QR code went to redeem it and it told m...
  • OneByBoo
  • Roadie
  • 1634 Views
  • 1 replies
  • 0 likes
  • 1634 Views
  • 1 replies
  • 0 likes

My plan changed itself from Student to Family

I recently got an email from Hulu saying:Hi Victoria,We're confirming that since your Spotify subscription has been canceled, your Hulu subscription has also been canceled.You can always reactivate your Hulu subscription at any time. There's still so...

  • Visitor
  • I recently got an email from Hulu saying: Hi Victoria, We're confirming that since your Spotify subscription has been canceled, your Hulu subscription has also been canceled. ...
  • KossB
  • Roadie
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes