Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
dima2
Visitor
121992 Views
79 replies
10 likes

121992 Views
79 replies
10 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
14549 Views
27 replies
2 likes

14549 Views
27 replies
2 likes

Superuser Contribution Cannot accept Duo Invite

PlanPremium DuoCountryCanadaDeviceSony Xperia XZ1Operating System(Android 9) My Question or IssueRecently joined Premium Duo, confirmed my address on my account (primary) and sent an invitation to my girlfriend of the same address. When she tries to ...

Atlanticfayte
Newbie
Plan Premium Duo Country Canada Device Sony Xperia XZ1 Operating System (Android 9) My Question or Issue Recently joined Premium Duo, confirmed my address on my account (primary) and...
2020-07-14 2:30:57 AM
2020-07-14 9:16:56 AM
Elena
Moderator
928 Views
1 replies
0 likes
cannot join
Duo

928 Views
1 replies
0 likes

Superuser Contribution Premium pre-paid 12 months and switch to Family?

Hello, Hooked up to a pre-paid plan for Premium that ends december 2018 a whila ago, anyone who knows what happens if I upgrade to Family?

magbo07
Newbie
Hello, Hooked up to a pre-paid plan for Premium that ends december 2018 a whila ago, anyone who knows what happens if I upgrade to Family?
2018-01-26 11:42:48 AM
2020-07-14 8:31:26 AM
Peter
Spotify Legend
687 Views
4 replies
0 likes

687 Views
4 replies
0 likes

Superuser Contribution Can not view Spotify Duo playlist

PlanPremium DuoCountryCanada DeviceLG Q6Operating SystemAndroid 8.1.0 My Question or IssueI have recently purchased a Spotify Duo Premium account. The second person on the account was able to successfully become part of my plan and join the duo mix p...

Fuzbawl
Casual Listener
Plan Premium Duo Country Canada Device LG Q6 Operating System Android 8.1.0 My Question or Issue I have recently purchased a Spotify Duo Premium account. The second p...
2020-04-01 1:08:26 AM
2020-07-14 2:30:52 AM
Kvsegura24
Casual Listener
7611 Views
2 replies
1 likes

7611 Views
2 replies
1 likes

Betaling mislukt

Hi,De automatische betaling is mislukt omdat ik niet voldoende saldo op mijn rekening had. Het is nu ongeveer een week geleden. Moet ik dit nu zelf overmaken of probeert Spotify de komende dagen het bedrag van mijn rekening af te schrijven? Hoelang z...

Zulaicha
Visitor
Hi, De automatische betaling is mislukt omdat ik niet voldoende saldo op mijn rekening had. Het is nu ongeveer een week geleden. Moet ik dit nu zelf overmaken of probeert Spotify de komende dagen he...
2020-07-13 10:34:48 PM
2020-07-13 12:10:32 AM
Billy-J
Spotify Star
1350 Views
1 replies
0 likes

1350 Views
1 replies
0 likes

I was billed double

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Calma2
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-07-13 12:02:25 AM
2020-07-13 12:04:38 AM
Billy-J
Spotify Star
198 Views
1 replies
0 likes

198 Views
1 replies
0 likes

my premium gift card isnt redeeming

PlanFree/PremiumCountryUSADeviceiPhone 8 My Question or IssueHello, i just bought a $30 spotify premium gift card and i try putting in the pin so i could redeem the card,however, it isnt working whenever i put it in. i tried changing up some of the n...

avpollo
Visitor
Plan Free/Premium Country USA Device iPhone 8 My Question or Issue Hello, i just bought a $30 spotify premium gift card and i try putting in the pin so i could redeem t...
2020-07-13 10:54:45 PM
2020-07-13 11:39:52 PM
Billy-J
Spotify Star
266 Views
1 replies
0 likes

266 Views
1 replies
0 likes

Solved!! 7 Day Premium Subscription

PlanPremiumCountryIndonesiaDeviceVivo Y91CAndroid OreoMy Question or IssueI can't seem to cancel a 7 day subscription(not a trial) will it cancel by itself or should i do something?

Adamm212
Casual Listener
Plan Premium Country Indonesia Device Vivo Y91C Android Oreo My Question or Issue I can't seem to cancel a 7 day subscription(not a trial) will it cancel by itself or should i do somethi...
2020-07-13 12:50:39 PM
2020-07-13 2:01:06 PM
Emilia_8
Community Legend
1543 Views
7 replies
0 likes
Subscription

1543 Views
7 replies
0 likes

MASTERCARD PAYMENT ERROR

I LIVE IN TURKEY BUT MY MASTER CARD WAS REGISTERED IN MY HOME COUNTRY AND AS RESULT OF THIS I AM NOT ABLE TO PAY FOR THE PREMIUM BECAUSE ANYTIME I TRIED TO PAY AFTER FILLING MY DETAILS IT SAYS "COUNTRY DOES NOT MATCH". HOW CAN I FIX THIS ISSUE?

meet_clint
Newbie
I LIVE IN TURKEY BUT MY MASTER CARD WAS REGISTERED IN MY HOME COUNTRY AND AS RESULT OF THIS I AM NOT ABLE TO PAY FOR THE PREMIUM BECAUSE ANYTIME I TRIED TO PAY AFTER FILLING MY DETAILS IT SAYS ...
2020-07-13 12:20:27 PM
2020-07-13 1:11:02 PM
OneByBoo
Roadie
448 Views
1 replies
0 likes

448 Views
1 replies
0 likes

Plan changed from premium to free despite paying monthly fee.

Plan PremiumFree/PremiumCountry NetherlandsDevice iPhone 6s(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System 13(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSuddenly plan changed from premium to free despite paying mon...

Rdriessen62
Casual Listener
Plan Premium Free/Premium Country Netherlands Device iPhone 6s (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System 13 (iOS 10, Android Oreo, Windows 10,etc.) ...
2020-07-10 12:07:00 AM
2020-07-13 8:22:55 AM
Rdriessen62
Casual Listener
440 Views
2 replies
0 likes
Account
Premium

440 Views
2 replies
0 likes

Ads in podcast

PlanPremiumCountryThe NetherlandsDeviceMultiple, Android devices and windows laptopOperating SystemAndroid and windows My Question or IssueEven though I have a premium subscription I still get ads in podcasts. I have already logged out all active ses...

ftabak
Visitor
Plan Premium Country The Netherlands Device Multiple, Android devices and windows laptop Operating System Android and windows My Question or Issue Even though I have a premium subscr...
2020-07-12 8:22:45 PM
2020-07-12 9:34:12 PM
Billy-J
Spotify Star
289 Views
1 replies
1 likes

289 Views
1 replies
1 likes

Superuser Contribution Payment debited but no Premium

PlanFree/PremiumCountryIndiaDeviceOneplus 7t My Question or IssueHi, I just paid for one year's worth of Spotify in India through UPI payment method. The amount was debited from my account but I did not receive any receipt and premium did not get act...

anmolgupta119
Newbie
Plan Free/Premium Country India Device Oneplus 7t My Question or Issue Hi, I just paid for one year's worth of Spotify in India through UPI payment method. The amount was debited from ...
2019-12-19 5:12:26 PM
2020-07-12 3:26:59 PM
Petya
Community Legend
348 Views
2 replies
0 likes

348 Views
2 replies
0 likes

Superuser Contribution Have paid for yearly premium through UPI transaction But still didn't get a premium account?

Hi,was just renewing my yearly subscription and made my payment through UPI the transaction completed and the money was deducted from my account but the payment gateway page was just stuck.Can somebody help?

Riddicule
Visitor
Hi, was just renewing my yearly subscription and made my payment through UPI the transaction completed and the money was deducted from my account but the payment gateway page was just stuck. Can so...
2020-02-27 2:32:06 PM
2020-07-12 3:23:31 PM
Petya
Community Legend
387 Views
2 replies
1 likes

387 Views
2 replies
1 likes

Superuser Contribution UPI payment made but account not Premium

CountryIndiaDeviceRealme C2Operating SystemAndroid 9 I made a prepaid payment for 1 month via GOOGLE PAY but my account has not been upgraded to premium as of yet. Could u please look into this?

Rohan29
Visitor
Country India Device Realme C2 Operating System Android 9 I made a prepaid payment for 1 month via GOOGLE PAY but my account has not been upgraded to premium as of yet. Could u ...
2020-03-13 6:24:07 AM
2020-07-12 3:22:30 PM
Petya
Community Legend
484 Views
2 replies
0 likes

484 Views
2 replies
0 likes

Superuser Contribution I subscribed Spotify premium for one year via upi account.money got ducted I didn't get any premium.

PlanFree/PremiumCountryIndia DeviceMotorola G5SOperating System Oreo, My Question or IssueI have subscribed my Spotify premium for one year but balance got deducted(1189 rupees) I didn't get premium feature .. it happened with me twice now. First tim...

Sanjeev4281
Visitor
Plan Free/Premium Country India Device Motorola G5S Operating System Oreo, My Question or Issue I have subscribed my Spotify premium for one year but balance got deducted(1...
2020-03-28 1:13:37 PM
2020-07-12 3:21:25 PM
Petya
Community Legend
650 Views
2 replies
0 likes

650 Views
2 replies
0 likes

Solved!!Superuser Contribution Premium not activated

Plan Free Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Oreo My Question or Issue paid for premium through UPI yesterday. The money is deducted. The payment says it's successful. But my premium is n...

Anaghabl
Visitor
Plan Free Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Oreo My Question or Issue pai...
2020-04-14 5:48:50 AM
2020-07-12 3:16:44 PM
Petya
Community Legend
490 Views
2 replies
0 likes

490 Views
2 replies
0 likes

Superuser Contribution Spotify premium not activated after payment via gpay

PlanFree/PremiumCountryindiaDeviceGalaxy note 9Operating SystemAndroid 10 My Question or Issuei paid for spotify service one year via UPI (google pay), payment successful and money detected but, premium is not activated. any help is appreciated. than...

slopingflame
Casual Listener
Plan Free/Premium Country india Device Galaxy note 9 Operating System Android 10 My Question or Issue i paid for spotify service one year via UPI (google pay), payment successful and...
2020-05-15 3:23:24 PM
2020-07-12 12:55:13 PM
Mario
Spotify Legend
636 Views
2 replies
0 likes

636 Views
2 replies
0 likes

Superuser Contribution Premium not activated

PlanPremiumCountryIndiaDeviceSamsung Galaxy s9Operating SystemAndroid Pie My Question or IssueWhile buying one year standard (not a student) access using Google Pay UPI I got the amount deducted from my bank account, but page on Spotify payment said ...

vishal123
Casual Listener
Plan Premium Country India Device Samsung Galaxy s9 Operating System Android Pie My Question or Issue While buying one year standard (not a student) access using Google Pay UPI I got...
2020-06-13 5:49:19 PM
2020-07-12 12:54:02 PM
Mario
Spotify Legend
601 Views
4 replies
0 likes
Premium not activated but payment deducted through UPI

601 Views
4 replies
0 likes

Superuser Contribution Charged ₹699 via UPI for Premium Yearly, but still have Free

PlanPremiumCountryIndiaDeviceDesktop (Linux), Nokia 6.1Operating SystemUbuntu 18.04.4 LTS, Android 10 My Question or IssueIt happened today when I paid ₹699 via UPI to attempt to purchase Spotify premium yearly prepaid plan from Google Chrome browser...

user-removed
Visitor
Plan Premium Country India Device Desktop (Linux), Nokia 6.1 Operating System Ubuntu 18.04.4 LTS, Android 10 My Question or Issue It happened today when I paid ₹699 via UPI t...
2020-06-15 7:45:26 PM
2020-07-12 12:52:24 PM
Mario
Spotify Legend
1213 Views
11 replies
0 likes

1213 Views
11 replies
0 likes

Superuser Contribution Premium Subscription payment issue

Plan Free/Premium Country: India Device OnePlus 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid the subscription using Google Pay UPI and the money ...

Shitiz17
Visitor
Plan Free/Premium Country: India Device OnePlus 6 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 10 (iOS 10, Android Oreo, Windows 10,etc.) &...
2020-06-27 9:20:06 AM
2020-07-12 12:51:03 PM
Mario
Spotify Legend
465 Views
4 replies
0 likes

465 Views
4 replies
0 likes

Superuser Contribution Payment through UPI does not reflect in spotify account

PlanPremiumCountryIndiaDeviceRedmi Note 6 Pro My Question or Issue I paid INR 699 for 12 months premium on 29 Jun 2020 through UPI but the same was not reflected in my spotify account. The account still shows free and the account type has not changed...

upipaymentissue
Visitor
Plan Premium Country India Device Redmi Note 6 Pro My Question or Issue I paid INR 699 for 12 months premium on 29 Jun 2020 through UPI but the same was not reflected ...
2020-06-29 6:38:46 PM
2020-07-12 12:49:20 PM
Mario
Spotify Legend
1942 Views
7 replies
1 likes

1942 Views
7 replies
1 likes

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