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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76506 Views
  • 27 replies
  • 5 likes
  • 76506 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43435 Views
  • 19 replies
  • 2 likes
  • 43435 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31480 Views
  • 17 replies
  • 3 likes
  • 31480 Views
  • 17 replies
  • 3 likes

Promo code for Home mini did not apply so I cancelled the order now it won't let me redo it.

I signed up for Premium, got the email. Clicked on the link and when I finished the checkout it was going to charge me the full price. So I cancelled the order went to redo it and it will not let me add another mini to the account to buy it. Help!

  • Newbie
  • I signed up for Premium, got the email. Clicked on the link and when I finished the checkout it was going to charge me the full price. So I cancelled the order went to redo it and it will n...
  • Billy-J
  • Spotify Star
  • 258 Views
  • 1 replies
  • 1 likes
  • 258 Views
  • 1 replies
  • 1 likes

Error ordering google mini at google checkout

Planupgraded to PremiumCountryUKMy Question or IssueI upgraded my account to premium for the mini. I recieved an email from spotify to say that it was ready. I clicked on the link which toook me to google store. Trying to check out I recieved an erro...

  • Newbie
  • Plan upgraded to Premium Country UK My Question or Issue I upgraded my account to premium for the mini. I recieved an email from spotify to say that it was ready. I clicked on the link which too...
  • Billy-J
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Invalid Google Home promo code

My Question or IssueI've recently tried to redeem my Google Home mini from the current promotion but when I arrive on the Google checkout page, it says the promo code is invalid or expired, yet I never used it. Talked to a Google rep who told me to g...

  • Newbie
  • My Question or Issue I've recently tried to redeem my Google Home mini from the current promotion but when I arrive on the Google checkout page, it says the promo code is invalid or expired, yet I n...
  • Billy-J
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Family subscription and immediate verification of family member not works

Hello,I Invite my girlfriend several times and several times cancel my invitation and again resend. Every time she received invitation email, but every time Spotify told "We couldn't verify your account". How this can happend? We live in same flat, a...

  • Newbie
  • Hello, I Invite my girlfriend several times and several times cancel my invitation and again resend. Every time she received invitation email, but every time Spotify told "We couldn't verify your ac...
  • Bittencourt
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Google Home Mini promotion

PlanFree/PremiumCountry DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueSo I'm looking to register to Spotify, but if I register soon, I have the free trial up to after the giveaway date. Would I still be eligible to get a Goog...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue So I'm looking to register to Spotify, but if I register soon, I have...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Google mini offer code already redeemed?!

I got the email code for the google home mini offer, earlier today it was all out of stock. Now the charcoal version is availible but the discount does not get applied and when I paste it in manually it says already taken! How do I get this resolved?

  • Newbie
  • I got the email code for the google home mini offer, earlier today it was all out of stock. Now the charcoal version is availible but the discount does not get applied and when I paste it in man...
  • Billy-J
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 383 Views
  • 1 replies
  • 0 likes

[CANADA] How to redeem Google Home Mini?

PlanPremiumCountryCanada My Question or IssueHi, I would like to ask how to redeem the Google Home Mini since I received the email that my Google Home Mini is available already and when I clicked to it, it transferred me to Google store and saying th...

  • Newbie
  • Plan Premium Country Canada   My Question or Issue Hi, I would like to ask how to redeem the Google Home Mini since I received the email that my Google Home Mini is available already and w...
  • Billy-J
  • Spotify Star
  • 709 Views
  • 1 replies
  • 0 likes
  • 709 Views
  • 1 replies
  • 0 likes

CAN FACEBOOK USERS REEDEM GOOGLE HOME MINI?

I signed up for Spotify premium, however, I signed up through facebook and I was just wondering if I can still redeem the google home mini because when I go to do it, it says "We're sorry but you're not able to redeem at this moment."

  • Casual Listener
  • I signed up for Spotify premium, however, I signed up through facebook and I was just wondering if I can still redeem the google home mini because when I go to do it, it says "We're sorry but you're ...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Can't redeem google home mini

I've been on premium for over two years now and I can't redeem the Google home mini. It says I do not qualify? Any reason why??? Thank you

  • Casual Listener
  • I've been on premium for over two years now and I can't redeem the Google home mini. It says I do not qualify? Any reason why???   Thank you
  • thewing21
  • Casual Listener
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Google Mini

I ordered the free Google Mini thorugh the Spotify Promotion on April 9th to only find out that it was sent back to the warehousen April 18. It actually made it to my city (Calgary, AB) and probably to my doorstep. Someone decided to turn around. wth...

Screenshot_20190419_133848_com.canadapost.android.jpg
  • Casual Listener
  • I ordered the free Google Mini thorugh the Spotify Promotion on April 9th to only find out that it was sent back to the warehousen April 18. It actually made it to my city (Calgary, AB) and prob...
  • Billy-J
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Finally downgraded and cant get a Google Mini

I tried to sign up for the Google Mini promo but you csnt if you pay them more. I downgraded and now I should be able to sign up but we cant now.How to I get a refund on the premium account

  • Regular
  • I tried to sign up for the Google Mini promo but you csnt if you pay them more. I downgraded and now I should be able to sign up but we cant now. How to I get a refund on the premium account
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

already redeemed code for google home

PlanPremiumCountryCanadaDevicedesktopOperating Systemwindow10 My Question or Issue I got an email from spotify and when I go to google store it doesnt have discount. I tried to enter code as well and its saying already redeemed code. what should i do...

  • Newbie
  • Plan Premium Country Canada Device desktop Operating System window10   My Question or Issue   I got an email from spotify and when I go to google store it doesnt have discount. I...
  • Billy-J
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Spotify Premium + Hulu subscription - Hulu charging

PlanPremiumCountryPuerto Rico (US)DeviceiPhone XSOperating SystemiOS 12.2 My Question or IssueI used to have a paid Hulu account several months ago ( I cancelled it). This Hulu account was not linked to the same email address I use to login on my Spo...

  • Newbie
  •   Plan Premium Country Puerto Rico (US) Device iPhone XS Operating System iOS 12.2   My Question or Issue I used to have a paid Hulu account several months ago ( I cancelled it)....
  • A_Musicophile
  • Community Legend
  • 841 Views
  • 1 replies
  • 0 likes
  • 841 Views
  • 1 replies
  • 0 likes

Premium Visible on app but not on web log in

My family premium account is visible on my android mobile app but when trying to send the invite link the subscription is not showing online. What is causing this? I have logged out of all devices and tried logging in on one and it still won't show. ...

  • Newbie
  • My family premium account is visible on my android mobile app but when trying to send the invite link the subscription is not showing online. What is causing this? I have logged out of all devices an...
  • kejt_
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution signed up for premium and didnt recieve email for google home mini code

PlanFree/PremiumCountryCANADADeviceiPhone 6s+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueive checked all my folders in email, and its been about 30 minutes without an email about it

  • Newbie
  •   Plan Free/Premium Country CANADA Device iPhone 6s+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ive checked all my folders in email, and...
  • Peter
  • Spotify Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

From free to premium student with mobile as payment method

Hi - I would like to change my free trial to premium student ( I already got the verification) but I can’t choose my mobile as the payment method, only credit card and PayPal and I don’t want that. Can someone pls help me PlanFree/PremiumCountryswitz...

  • Newbie
  • Hi - I would like to change my free trial to premium student ( I already got the verification) but I can’t choose my mobile as the payment method, only credit card and PayPal and I don’t want that. C...
  • Maxim
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Free Trial

PlanFreeCountryUSADeviceSamsung Galaxy J7My Question or IssueI want to do the free promotion trial for 60 days free premium to celebrate BTS' release of Map of the Soul : Persona, but do not want/have a credit card to put in the fields. Is there anyw...

  • Newbie
  •   Plan Free Country USA Device Samsung Galaxy J7 My Question or Issue I want to do the free promotion trial for 60 days free premium to celebrate BTS' release of Map of the Soul : Person...
  • Maxim
  • Spotify Star
  • 1194 Views
  • 1 replies
  • 0 likes
  • 1194 Views
  • 1 replies
  • 0 likes

I'm on Spotify Free but was charged $11.99 on 25 March - how do I get a refund?

PlanFreeCountryAustraliaDeviceSurface Pro 4/Google Pixel3Operating SystemWindows10, android My Question or IssueI would like a refund for an incorrect payment which I didn't subscribe for. My account also shows that I am on Spotify free....

  • Visitor
  • Plan Free Country Australia Device Surface Pro 4/Google Pixel3 Operating System Windows10, android   My Question or Issue I would like a refund for an incorrect payment which I didn't ...
  • user-removed
  • Not applicable
  • 845 Views
  • 4 replies
  • 0 likes
  • incorrect charge
    refund
  • 845 Views
  • 4 replies
  • 0 likes

Solved!! Need refund/spotify credit back

I switched from student premium subscription to family to receive a free google home mini, but they were out of stock so I was not able to receive that. This is not a big deal except I just changed back to student subscription again but lost the $15 ...

  • Casual Listener
  • I switched from student premium subscription to family to receive a free google home mini, but they were out of stock so I was not able to receive that. This is not a big deal except I just changed b...
  • Luan
  • Spotify Star
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

Being charged for two accounts, one lost...help!

PlanPremiumCountryUSADeviceMoto G7, also was using with Moto G3 Operating System Android Oreo My Question or IssueI had a premium account, which somehow I was logged out of on my phone. Tried to log back and and can't recall user name, my email isn't...

  • Newbie
  • Plan Premium Country USA Device Moto G7, also was using with Moto G3    Operating System  Android Oreo   My Question or Issue I had a premium account, which someho...
  • Bittencourt
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes