Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62455 Views
43 replies
3 likes

62455 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8089 Views
23 replies
2 likes

8089 Views
23 replies
2 likes

Solved!! I can't find my new date for the payment of my suscripcion

PlanPremiumCountrySpain/ESPDeviceSamsung Galaxy S8Operating SystemWindows 10 My Question :I can't check my payment info like the date to resub my Family Premium Plan. Appears as a symbol of questioning like this "?"

hvhmemecsgo
Casual Listener
Plan Premium Country Spain/ESP Device Samsung Galaxy S8 Operating System Windows 10 My Question : I can't check my payment info like the date to resub my Family Premium Plan. ...
2019-10-01 2:12:11 PM
2019-10-04 6:27:14 PM
Billy-J
Spotify Star
1292 Views
3 replies
0 likes

1292 Views
3 replies
0 likes

Activating Hulu Page not Found

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10+/PCOperating SystemAndroid 9/Windows 10 My Question or IssueEverywhere I've looked I'm seeing that this issue was supposedly "fixed for everyone" but no matter what browser or device I use I kee...

Yojimbo93
Casual Listener
Plan Premium Country United States Device Samsung Galaxy S10+/PC Operating System Android 9/Windows 10 My Question or Issue Everywhere I've looked I'm seeing that this issue was su...
2019-09-26 4:30:04 AM
2019-10-04 6:24:17 PM
Billy-J
Spotify Star
1477 Views
7 replies
1 likes
Hulu
Page Not Found
Spotify

1477 Views
7 replies
1 likes

3 months premium free, doesn't work correctly

My Question or Issue Monday (1 oktober) is saw that i could try spotify premium for free for 3 months. I already had premium on my account once before, so i created a new account and used the same bankaccount. I verified my back account for my new sp...

user-removed
Visitor
My Question or Issue Monday (1 oktober) is saw that i could try spotify premium for free for 3 months. I already had premium on my account once before, so i created a new account and used th...
2019-10-03 4:24:54 PM
2019-10-04 3:55:16 PM
Jacob
Community Legend
1741 Views
3 replies
0 likes

1741 Views
3 replies
0 likes

Solved!! I’ve been charged twice a month for the past 3 months please help

PlanPremiumCountryUnited StatesDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm seeing two charges per month of $10 from Spotify please help. I tried using the contact form and it doesn't work.

Everardo_G
Casual Listener
Plan Premium Country United States Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm seeing two charges per month of $10 from Spoti...
2019-10-03 8:06:18 PM
2019-10-03 11:53:14 PM
Everardo_G
Casual Listener
1171 Views
5 replies
0 likes

1171 Views
5 replies
0 likes

My plan says I have Hulu, but when I go to connect my Hulu account I hit a "page not found" on Hulu

PlanSpotify with HuluCountryUSADeviceComputer/SamsungOperating SystemComputer/Samsung Hi - So it is as it says: It says on my "Account" page on Spotify that my plan is "Spotify with Hulu", but this is what happens when I go to "activate" my Hulu acco...

user-removed
Visitor
Plan Spotify with Hulu Country USA Device Computer/Samsung Operating System Computer/Samsung Hi - So it is as it says: It says on my "Account" page on Spotify that my plan is "Spotify...
2019-10-01 2:23:09 AM
2019-10-03 11:39:21 PM
Jose_M
Spotify Star
860 Views
1 replies
0 likes

860 Views
1 replies
0 likes

No puedo canjear mi tarjeta de regalo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

GiaMoran1401
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-10-03 7:08:29 PM
2019-10-03 11:27:39 PM
Jose_M
Spotify Star
392 Views
1 replies
0 likes

392 Views
1 replies
0 likes

Solved!! Change from Family to Duo

I would like to change from Family to Duo (both premium) as we are only 2 persons here anyway. Have just paid to much for ages... and there seems there is not direct way of contacting spotify, just using this forum? Right now I can only select Spotif...

Acrux
Casual Listener
I would like to change from Family to Duo (both premium) as we are only 2 persons here anyway. Have just paid to much for ages... and there seems there is not direct way of contacting spotify, just u...
2019-10-03 10:55:32 AM
2019-10-03 10:20:06 PM
Emilia_8
Community Legend
1953 Views
5 replies
0 likes
Duo

1953 Views
5 replies
0 likes

September Payment

PlanFree/PremiumCountryUSDevice(Samsung Galaxy)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify charged me double last month, and I would like my money back. This is my only account on a student prime membership, an...

ChocoDrop21
Casual Listener
Plan Free/Premium Country US Device (Samsung Galaxy) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify charged me double last month, ...
2019-10-03 8:26:29 PM
2019-10-03 8:35:27 PM
Emilia_8
Community Legend
501 Views
4 replies
0 likes

501 Views
4 replies
0 likes

Solved!! Correction on subscription end date

i just purchased two 6 month cards from SAMS yesterday, i typed in both pin numbers, when i checked the period of my subscription, it stated that it was only good till April 2020. if my calculations are correct, should it be good till October 2020?

Mlenriquez
Casual Listener
i just purchased two 6 month cards from SAMS yesterday, i typed in both pin numbers, when i checked the period of my subscription, it stated that it was only good till April 2020. if my calcula...
2019-10-03 3:36:46 PM
2019-10-03 6:44:28 PM
Mlenriquez
Casual Listener
1058 Views
5 replies
0 likes

1058 Views
5 replies
0 likes

[Desktop][Subscription] Student account but charged full price

Hello,I verified my account as student in July this year and I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened?

mishka1115
Visitor
Hello, I verified my account as student in July this year and I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened?
2019-10-03 12:21:05 PM
2019-10-03 12:39:23 PM
Emilia_8
Community Legend
572 Views
1 replies
0 likes
Desktop
Subscription

572 Views
1 replies
0 likes

Being charged every 14 days for student premium

Hi, i’m being charged every 14 days for student premium for that past couple months when it’s supposed to be every month. So i’m paying double for spotify premium a month which is really annoying.. wondering if someone can help me? PlanStudent Premiu...

zlodenstein
Visitor
Hi, i’m being charged every 14 days for student premium for that past couple months when it’s supposed to be every month. So i’m paying double for spotify premium a month which is really annoying.. w...
2019-10-03 8:59:50 AM
2019-10-03 11:58:57 AM
Emilia_8
Community Legend
383 Views
1 replies
0 likes

383 Views
1 replies
0 likes

Superuser Contribution Finished with Student Plan, what's next?

PlanStudentCountryUSADeviceWindows based PCOperating SystemWindows 10 My Question or IssueHi, I no longer qualify for the Spotify student plan. I've considered consolidating with my wife with a Spotify Family Plan. Although, at $14.99 is it all or no...

edmck82
Casual Listener
Plan Student Country USA Device Windows based PC Operating System Windows 10 My Question or Issue Hi, I no longer qualify for the Spotify student plan. I've considered consolidating ...
2019-09-20 10:55:22 PM
2019-10-03 9:55:13 AM
Katerina
Spotify Legend
963 Views
3 replies
0 likes

963 Views
3 replies
0 likes

Cancelled Premium, Credit Card Info?

I just recently cancelled my Spotify Premium subscription, and my question is can I remove my credit card information or has it already been removed when I cancelled my Premium subscription.

JP2997
Visitor
I just recently cancelled my Spotify Premium subscription, and my question is can I remove my credit card information or has it already been removed when I cancelled my Premium subscription.
2019-10-02 12:53:10 AM
2019-10-03 4:08:50 AM
Billy-J
Spotify Star
1056 Views
1 replies
0 likes

1056 Views
1 replies
0 likes

I updated my payment now HULU is not working

PlanPremium w/ HuluCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had to update my payment due to having fraud on my last debt card, and now my free Hul...

Qu33nbee
Newbie
Plan Premium w/ Hulu Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I had t...
2019-10-02 9:15:42 PM
2019-10-03 4:07:33 AM
Billy-J
Spotify Star
539 Views
1 replies
1 likes
Subscriptions with Hulu

539 Views
1 replies
1 likes

Free trial charged and I didnt turn premium!!!!

I have never been premium and when I tried to with the 3 months free trial it charged me and I did not turn premium.What do I do now? Will I get the money back? Will it keep charging me every month? Why didnt I become premium?

Andre08
Visitor
I have never been premium and when I tried to with the 3 months free trial it charged me and I did not turn premium. What do I do now? Will I get the money back? Will it keep charging me every month...
2019-10-01 2:03:32 AM
2019-10-03 4:03:43 AM
Billy-J
Spotify Star
558 Views
1 replies
0 likes

558 Views
1 replies
0 likes

Convert prepaid subscription to family plan

PlanPrepaid for a yearCountryIndiaQuestion or IssueI purchased a yearly prepaid plan just yesterday, 2019-10-01, and today, 2019-10-02, Spotify has announced a family plan in India.Is there anyway to switch to the family plan?

arjunbangia
Visitor
Plan Prepaid for a year Country India Question or Issue I purchased a yearly prepaid plan just yesterday, 2019-10-01, and today, 2019-10-02, Spotify has announced a family plan in India. Is the...
2019-10-02 2:26:56 PM
2019-10-02 11:43:45 PM
Loxer
Community Legend
719 Views
1 replies
0 likes

719 Views
1 replies
0 likes

Fans Unable to Listen to New Release

Hi there,PlanFree/PremiumCountryAustralia My Question or IssueWe had some friends who reported that they were unable to listen to our new release because they did not have a premium account. After finding out that this can last for up to two weeks, I...

defenestrators
Visitor
Hi there, Plan Free/Premium Country Australia My Question or Issue We had some friends who reported that they were unable to listen to our new release because they did not have a pr...
2019-10-02 9:57:41 AM
2019-10-02 11:43:24 PM
Loxer
Community Legend
796 Views
1 replies
0 likes

796 Views
1 replies
0 likes

Solved!! Can't Redeem My Gift Card

Hello, I tried everything from the "Gift Card Not Working?" section, nothing worked; Yes, it was bought in the same country my account is registered. What should I do now? Thanks.

AdJr
Visitor
Hello, I tried everything from the "Gift Card Not Working?" section, nothing worked; Yes, it was bought in the same country my account is registered. What should I do now? Thanks.
2019-10-02 10:49:34 PM
2019-10-02 11:35:14 PM
Loxer
Community Legend
739 Views
1 replies
0 likes

739 Views
1 replies
0 likes

How to verify if i had subscribe to spotify premium before?

PlanFree/PremiumCountryMYDeviceIphoneOperating SystemIOS My Question or IssueHow to verify if i had subscribe to spotify premium before?

lhlsteve
Visitor
Plan Free/Premium Country MY Device Iphone Operating System IOS My Question or Issue How to verify if i had subscribe to spotify premium before?
2019-10-02 8:05:28 AM
2019-10-02 9:33:32 AM
Emilia_8
Community Legend
692 Views
1 replies
0 likes

692 Views
1 replies
0 likes

Vodafone entertainment plan

PlanFree CountryUkDeviceHuawei p30-pro Operating system Android My Question Hi, I'm having problems setting up the Vodafone entertainment plan subscription . I previously had a subscription through them and have changed contracts.The previous subscri...

redbull_jmc
Visitor
Plan Free Country Uk Device Huawei p30-pro Operating system Android My Question Hi, I'm having problems setting up the Vodafone entertainment pl...
2019-10-01 3:52:05 PM
2019-10-01 5:20:36 PM
Bethany_Dawn
Community Legend
667 Views
1 replies
0 likes

667 Views
1 replies
0 likes

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