Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 44337 Views
- 20 replies
- 2 likes
- 44337 Views
- 20 replies
- 2 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5505 Views
- 23 replies
- 2 likes
- 5505 Views
- 23 replies
- 2 likes
Solved!! [help] library completely gone!
PlanPremiumCountryUSADevicePCOperating SystemWindows 8.1My Question or IssueThis morning I opened Spotify and to my horror my entire library from the last 2 years is gone. I tried logging in through the web interface and they were gone there to! Does...
- Plan Premium Country USA Device PC Operating System Windows 8.1 My Question or Issue This morning I opened Spotify and to my horror my entire library from the last 2 years is gone. I t...
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- Casual Listener
- 7185 Views
- 5 replies
- 0 likes
- 7185 Views
- 5 replies
- 0 likes
Premium says my paypal debit card number is invalid
PlanPremiumCountryU.S.DeviceSamsung Galaxy J7 Crown Operating SystemAndroid My Question or IssueSo, I have a PayPal Cash card, which is debit. And I tried to pay for the free month of premium, so when I entered my card number, it said it was invalid....
- Plan Premium Country U.S. Device Samsung Galaxy J7 Crown Operating System Android My Question or Issue So, I have a PayPal Cash card, which is debit. And I tried ...
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- Spotify Star
- 669 Views
- 1 replies
- 1 likes
- 669 Views
- 1 replies
- 1 likes
Why does Spotify take 2 payments from my PayPal account?
Hi all, I have been a Spotify premium member since 2010. I used to pay 9,99€ a month. I've changed to a Family premium account on 2016, 14,99€ a month. But since, Spotify still takes 14,99€ and 9,99€ every month. Is there an issue here? Please advise...
- Hi all, I have been a Spotify premium member since 2010. I used to pay 9,99€ a month. I've changed to a Family premium account on 2016, 14,99€ a month. But since, Spotify still takes 14,99€ ...
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- Community Legend
- 738 Views
- 1 replies
- 0 likes
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Social & Random
- 738 Views
- 1 replies
- 0 likes
Error 404 on "new-30-days-free-trial-terms-and-conditions"
Country: Czech Republic My Question or Issue I wanted to see the terms and conditions for free trial but none of the links are working. All leads to https://www.spotify.com/cz/legal/new-30-days-free-trial-terms-and-conditions/ which gives me Error 40...
- Country: Czech Republic My Question or Issue I wanted to see the terms and conditions for free trial but none of the links are working. All leads to https://www.spotify.com/cz/...
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- Spotify Star
- 492 Views
- 4 replies
- 0 likes
- 492 Views
- 4 replies
- 0 likes
Changing from 3 month trial to family plan
Hi there, I'm currently on a 3 month premium trial for $9.99. I just joined a family plan but realize I didn't cancel the initial trial plan. Can you let me know how I can do this? Just want to make sure I'm not being charged at the end of the trial....
- Hi there, I'm currently on a 3 month premium trial for $9.99. I just joined a family plan but realize I didn't cancel the initial trial plan. Can you let me know how I can do this? Just want...
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- Spotify Star
- 1772 Views
- 5 replies
- 0 likes
- 1772 Views
- 5 replies
- 0 likes
Trying to change Payment Method/Billing Information
Plan: PremiumCountry: Canada Device: PC Desktop, Samsung A5(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid Windows 10 My Question or IssueI am switching credit card providers and banks and would like to move over my automat...
- Plan: Premium Country: Canada Device: PC Desktop, Samsung A5 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android Windows 10 My Question o...
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- Spotify Star
- 543 Views
- 1 replies
- 0 likes
- 543 Views
- 1 replies
- 0 likes
Move my data from Premium to Family?
PlanPremium My Question or IssueHow can I move my data from Premium to Family?
- Plan Premium My Question or Issue How can I move my data from Premium to Family?
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- Spotify Star
- 376 Views
- 1 replies
- 0 likes
- 376 Views
- 1 replies
- 0 likes
Superuser Contribution Unable to subscribe to Premium
Getting error message every time i try and subscribe to Premium. Should i call it a day and move to another source of music or is there a fix for this? Plan:FreeCountry:South AfricaDevice:Huawei honor 8xOperating System:Android 9.0
- Getting error message every time i try and subscribe to Premium. Should i call it a day and move to another source of music or is there a fix for this? Plan: Free Country: South Africa D...
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- Regular
- 629 Views
- 6 replies
- 0 likes
- 629 Views
- 6 replies
- 0 likes
Multiple spotify accounts
PlanFreeCountryIreland DeviceiPhone 8 Plus Operating SystemIOS 10 My Question or IssueI have two spotify accounts and I have recently signed up to Vodafone X which comes with Spotify premium included in my plan. The problem I am having is my spotify ...
- Plan Free Country Ireland Device iPhone 8 Plus Operating System IOS 10 My Question or Issue I have two spotify accounts and I have recently signed up to Vodafone ...
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- Spotify Star
- 379 Views
- 3 replies
- 0 likes
- 379 Views
- 3 replies
- 0 likes
Does the PS Plus Discount still exist?
Does the PS Plus Discount still exist? I am no longer a student so wondering if the ps4 discount still existed for premium?
- Does the PS Plus Discount still exist? I am no longer a student so wondering if the ps4 discount still existed for premium?
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- Community Legend
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Issues with my upgrade to Family
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there This morning I have switched my premium to a family account. It looks like everythin...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi ther...
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- Spotify Star
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Stop subscription
PlanPremium CountryNetherlands DeviceSamsung Galaxy s9+ Operating SystemNot needed My Question or IssueI have bought a premium plan through a company called KPN. Now I have stopped the subscription in KPN because I wanted to upgrade to a family subsc...
- Plan Premium Country Netherlands Device Samsung Galaxy s9+ Operating System Not needed My Question or Issue I have bought a premium plan through a company cal...
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- Community Legend
- 387 Views
- 3 replies
- 0 likes
- 387 Views
- 3 replies
- 0 likes
Changing from a giftcard payment to credit card payment
Hello everybody,I had a little problem with my credit card the last two weeks so I couldn't pay for my Spotify Premium account. Because of this, I paid yesterday with a 10 Euro Gift Card as a solution for one month. And now my question is: When this ...
- Hello everybody, I had a little problem with my credit card the last two weeks so I couldn't pay for my Spotify Premium account. Because of this, I paid yesterday with a 10 Euro Gift Card as a solut...
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- Spotify Star
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Spotify says I'm not eligible for premium nor family plan
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Star
- 1715 Views
- 1 replies
- 0 likes
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Upgrade Family
- 1715 Views
- 1 replies
- 0 likes
3 months /6.99 euro
Greetings. I would like to ask about the offer 3 months /6.99 euro.Is it still available as i would like to subscribe?
- Greetings. I would like to ask about the offer 3 months /6.99 euro.Is it still available as i would like to subscribe?
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- Community Legend
- 4096 Views
- 1 replies
- 1 likes
- 4096 Views
- 1 replies
- 1 likes
Bought Spotify Premium with Hulu months ago and never been able to get them connected!
I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I try to log in through the Spotify account page it j...
- I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I ...
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- Spotify Star
- 603 Views
- 1 replies
- 1 likes
- 603 Views
- 1 replies
- 1 likes
Premium Trial to Family Account
I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.
- I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.
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- Spotify Star
- 1023 Views
- 3 replies
- 0 likes
- 1023 Views
- 3 replies
- 0 likes
Solved!! no field for cvv
PlanFree/PremiumCountryCanadaDevicePCOperating SystemUbuntu 18.10 My Question or Issuewhen I try to update my credit card information (Visa) it doesn't let me progress until I give my cvv, however there is no field to put the cvv into.
- Plan Free/Premium Country Canada Device PC Operating System Ubuntu 18.10 My Question or Issue when I try to update my credit card information (Visa) it doesn't let me progress until ...
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- Casual Listener
- 1062 Views
- 2 replies
- 0 likes
- 1062 Views
- 2 replies
- 0 likes
I WANT A REFUND
Spotify has been constantly taking money from my account every month AFTER UNSUBSCRIBING and im STILL not even subscribed?! How the effff do i get my money back and why do they think they can just take my money?! Grrrrrrrrr can someone help me please...
- Spotify has been constantly taking money from my account every month AFTER UNSUBSCRIBING and im STILL not even subscribed?! How the effff do i get my money back and why do they think they can just ta...
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Duplicate account
So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late...
- So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous Free/Premium ...
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- Spotify Star
- 296 Views
- 5 replies
- 0 likes
- 296 Views
- 5 replies
- 0 likes