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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5298 Views
  • 23 replies
  • 2 likes
  • 5298 Views
  • 23 replies
  • 2 likes

Move my data from Premium to Family?

PlanPremium My Question or IssueHow can I move my data from Premium to Family?

  • Casual Listener
  • Plan Premium   My Question or Issue How can I move my data from Premium to Family?
  • Billy-J
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to subscribe to Premium

Getting error message every time i try and subscribe to Premium. Should i call it a day and move to another source of music or is there a fix for this? Plan:FreeCountry:South AfricaDevice:Huawei honor 8xOperating System:Android 9.0

  • Casual Listener
  • Getting error message every time i try and subscribe to Premium. Should i call it a day and move to another source of music or is there a fix for this?   Plan: Free Country: South Africa D...
  • baileyweiss
  • Regular
  • 625 Views
  • 6 replies
  • 0 likes
  • 625 Views
  • 6 replies
  • 0 likes

Multiple spotify accounts

PlanFreeCountryIreland DeviceiPhone 8 Plus Operating SystemIOS 10 My Question or IssueI have two spotify accounts and I have recently signed up to Vodafone X which comes with Spotify premium included in my plan. The problem I am having is my spotify ...

  • Casual Listener
  •   Plan Free Country Ireland  Device iPhone 8 Plus  Operating System IOS 10   My Question or Issue I have two spotify accounts and I have recently signed up to Vodafone ...
  • Billy-J
  • Spotify Star
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Does the PS Plus Discount still exist?

Does the PS Plus Discount still exist? I am no longer a student so wondering if the ps4 discount still existed for premium?

  • Visitor
  •   Does the PS Plus Discount still exist?   I am no longer a student so wondering if the ps4 discount still existed for premium?
  • Bethany_Dawn
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Issues with my upgrade to Family

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi there This morning I have switched my premium to a family account. It looks like everythin...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi ther...
  • Billy-J
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Stop subscription

PlanPremium CountryNetherlands DeviceSamsung Galaxy s9+ Operating SystemNot needed My Question or IssueI have bought a premium plan through a company called KPN. Now I have stopped the subscription in KPN because I wanted to upgrade to a family subsc...

  • Casual Listener
  • Plan Premium   Country Netherlands   Device Samsung Galaxy s9+   Operating System Not needed   My Question or Issue I have bought a premium plan through a company cal...
  • Robert_W
  • Community Legend
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Changing from a giftcard payment to credit card payment

Hello everybody,I had a little problem with my credit card the last two weeks so I couldn't pay for my Spotify Premium account. Because of this, I paid yesterday with a 10 Euro Gift Card as a solution for one month. And now my question is: When this ...

  • Visitor
  • Hello everybody, I had a little problem with my credit card the last two weeks so I couldn't pay for my Spotify Premium account. Because of this, I paid yesterday with a 10 Euro Gift Card as a solut...
  • Billy-J
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Spotify says I'm not eligible for premium nor family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1713 Views
  • 1 replies
  • 0 likes
  • Upgrade Family
  • 1713 Views
  • 1 replies
  • 0 likes

3 months /6.99 euro

Greetings. I would like to ask about the offer 3 months /6.99 euro.Is it still available as i would like to subscribe?

  • Visitor
  • Greetings. I would like to ask about the offer  3 months /6.99 euro.Is it still available as i would like to subscribe?
  • Hubo
  • Community Legend
  • 4092 Views
  • 1 replies
  • 1 likes
  • 4092 Views
  • 1 replies
  • 1 likes

Bought Spotify Premium with Hulu months ago and never been able to get them connected!

I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I try to log in through the Spotify account page it j...

  • Visitor
  • I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I ...
  • Luan
  • Spotify Star
  • 601 Views
  • 1 replies
  • 1 likes
  • 601 Views
  • 1 replies
  • 1 likes

Premium Trial to Family Account

I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.

  • Casual Listener
  • I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.  
  • Billy-J
  • Spotify Star
  • 1022 Views
  • 3 replies
  • 0 likes
  • 1022 Views
  • 3 replies
  • 0 likes

Solved!! no field for cvv

PlanFree/PremiumCountryCanadaDevicePCOperating SystemUbuntu 18.10 My Question or Issuewhen I try to update my credit card information (Visa) it doesn't let me progress until I give my cvv, however there is no field to put the cvv into.

  • Casual Listener
  • Plan Free/Premium Country Canada Device PC Operating System Ubuntu 18.10   My Question or Issue when I try to update my credit card information (Visa) it doesn't let me progress until ...
  • var_domin7
  • Casual Listener
  • 1056 Views
  • 2 replies
  • 0 likes
  • 1056 Views
  • 2 replies
  • 0 likes

I WANT A REFUND

Spotify has been constantly taking money from my account every month AFTER UNSUBSCRIBING and im STILL not even subscribed?! How the effff do i get my money back and why do they think they can just take my money?! Grrrrrrrrr can someone help me please...

  • Visitor
  • Spotify has been constantly taking money from my account every month AFTER UNSUBSCRIBING and im STILL not even subscribed?! How the effff do i get my money back and why do they think they can just ta...
  • Billy-J
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Duplicate account

So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late...

  • Casual Listener
  • So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous  Free/Premium ...
  • Billy-J
  • Spotify Star
  • 296 Views
  • 5 replies
  • 0 likes
  • 296 Views
  • 5 replies
  • 0 likes

Hulu disconnected?

PlanPremiumCountryUSADeviceMultiple My Question or IssueI had a second Spotify Premium account for awhile and wanted to cancel it. I logged in to do so, and it seems my computer logged in to my main Premium account (with Hulu attached). I accidentall...

  • Casual Listener
  •   Plan Premium Country USA Device Multiple   My Question or Issue I had a second Spotify Premium account for awhile and wanted to cancel it.  I logged in to do so, and it seem...
  • Billy-J
  • Spotify Star
  • 1876 Views
  • 4 replies
  • 0 likes
  • 1876 Views
  • 4 replies
  • 0 likes

Cancelling premium subscription

PlanPremiumCountryUK My Question or IssueIf I cancel my premium account now will I instantly be on standard with ads or will it finish the month? How do I know when it will drop?

  • Visitor
  • Plan Premium Country UK   My Question or Issue If I cancel my premium account now will I instantly be on standard with ads or will it finish the month? How do I know when it will drop? &n...
  • Billy-J
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! how many days I have for paying late?///cuantos dias tengo para pagar tarde?

I live in Mexico and I know is not ideal but i'm, having some money issues this week and can't pay my sub for now i use the premium familiar plan and i think i will be able to pay in a few days but i wanna know how many days can i take before i loose...

  • Casual Listener
  • I live in Mexico and I know is not ideal but i'm, having some money issues this week and can't pay my sub for now i use the premium familiar plan and i think i will be able to pay in a few days but i...
  • jonanocetti
  • Casual Listener
  • 2184 Views
  • 2 replies
  • 0 likes
  • 2184 Views
  • 2 replies
  • 0 likes

Payment passed on my credit card, but I didn't subscribe

I had two accounts, but I cancelled both and made a completely new one so it would be simpler for me. Then, I used the new account to get the free premium trial for a month but decided to cancel it. However, I noticed today that I was charged 10$ on ...

  • Casual Listener
  • I had two accounts, but I cancelled both and made a completely new one so it would be simpler for me. Then, I used the new account to get the free premium trial for a month but decided to cancel it. ...
  • Luan
  • Spotify Star
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Price after promo different on the web than in email

Hi I've got an summer campaign email from you with premium offer offer for free for 60 days, after that 9.99PLN/month.I'd like to go with it, however when I click on link browser open page when price after 60 is 19.99PLN/month.Which price is correct?...

  • Casual Listener
  • Hi I've got an summer campaign email from you with premium offer offer for free for 60 days, after that 9.99PLN/month. I'd like to go with it, however when I click on link browser open page when pri...
  • Billy-J
  • Spotify Star
  • 270 Views
  • 5 replies
  • 0 likes
  • 270 Views
  • 5 replies
  • 0 likes

Tarjeta de spotify

Compré una tarjeta de spotify pero cuando introduzco el pin me aparece error, cabe mencionar que la tarjeta si fue activada, ya intenté canjearla en otro dispositivo y en modo incógnito

  • Casual Listener
  •   Compré una tarjeta de spotify pero cuando introduzco el pin me aparece error, cabe mencionar que la tarjeta si fue activada, ya intenté canjearla en otro dispositivo y en modo incógnito &nbs...
  • Billy-J
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes