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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Spotify
  • 55202 Views
  • 23 replies
  • 4 likes
  • 55202 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 33681 Views
  • 19 replies
  • 2 likes
  • 33681 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 23055 Views
  • 11 replies
  • 1 likes
  • 23055 Views
  • 11 replies
  • 1 likes

I cancelled my subscription and spotify charged me again

This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT TIMES NOW. I AM FURIOUS. I cancelled this a week ag...

  • Newbie
  • This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT ...
  • Jose_M
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Spotify took my money and delivered nothing

PlanFree/PremiumCountry Australia DeviceGalaxy note 8Operating System Android Oreo My Question or IssueWhy is spotify so useless . Paid for premium service and got nothing . Outrageous site to navigate customer service is pathetic . Spotify must be r...

  • Newbie
  • Plan Free/Premium Country  Australia    Device Galaxy note 8 Operating System  Android Oreo   My Question or Issue Why is spotify so useless . Paid for premiu...
  • Jose_M
  • Spotify Star
  • 155 Views
  • 1 replies
  • 1 likes
  • 155 Views
  • 1 replies
  • 1 likes

Fake email with 150$ year sub

Hi i just received this email this morning, what do i have to do with this fishing ?

Screenshot 2018-10-23 at 15.51.53.png
  • Newbie
  • Hi i just received this email this morning, what do i have to do with this fishing ?
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Does thumbs up on a Radio station affect all Spotify results?

If I click “thumbs up” on a song on artist radio, does it only affect the results in that specific radio station? Or does it affect results in other radio stations and elsewhere on Spotify? Help says "Click when a track is playing and the station imp...

  • Casual Listener
  • If I click “thumbs up” on a song on artist radio, does it only affect the results in that specific radio station? Or does it affect results in other radio stations and elsewhere on Spotify?   ...
  • charmedbirds
  • Casual Listener
  • 463 Views
  • 2 replies
  • 0 likes
  • Radio
    thumbs up
  • 463 Views
  • 2 replies
  • 0 likes

Premium subscription

PlanFree/PremiumCountry United Kingdom My Question or Issue Today I received an e-mail telling me that my premium subscription has been paused. The money is in the account and every other month I have no problem so unsure of that one first. But now a...

  • Newbie
  • Plan Free/Premium Country  United Kingdom   My Question or Issue   Today I received an e-mail telling me that my premium subscription has been paused. The money is in the accoun...
  • Jose_M
  • Spotify Star
  • 203 Views
  • 1 replies
  • 1 likes
  • 203 Views
  • 1 replies
  • 1 likes

How to change Premium subscription

Hi, I can not cancel my Premium trial period, in my profile it says that I have a FREE account, but the Premium trial period expires in two days. I contacted the assistance that has not yet answered, except with an automatic email. I believe that Spo...

  • Newbie
  • Hi, I can not cancel my Premium trial period, in my profile it says that I have a FREE account, but the Premium trial period expires in two days. I contacted the assistance that has not yet answered,...
  • Jose_M
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family account not working

My family's spotify premium account stopped working this morning and say we are all on the free accounts now. Our last payment for premium cleared on 10/10/18 just 9 days ago. We have tried everything the robots have told us to do multiple times and ...

  • Newbie
  • My family's spotify premium account stopped working this morning and say we are all on the free accounts now. Our last payment for premium cleared on 10/10/18 just 9 days ago. We have tried everythin...
  • Guido
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fido 6 month sub stopped working

My Question or Issue I signed up with fido on July 6th 2018 which included a 6 month free sub to Spotify premium. I activated that feature the same day. Yesterday when I tried to use my spotSpo app, it was suddenly a free account. As far as I can tel...

  • Newbie
  •     My Question or Issue   I signed up with fido on July 6th 2018 which included a 6 month free sub to Spotify premium. I activated that feature the same day. Yesterday when I trie...
  • Guido
  • Spotify Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Studen Plan: Issue with Hulu

Hello, So I got the student plan with Hulu and Showtime. I registered a new Hulu account through Spotify, but I never recieved an actiation email on the Hulu account. When I contacted Hulu, they said the account was cancelled and hence why I couldn't...

  • Newbie
  • Hello,  So I got the student plan with Hulu and Showtime. I registered a new Hulu account through Spotify, but I never recieved an actiation email on the Hulu account. When I contacted Hulu, ...
  • Guido
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!! Getting ads even though I am paying

PlanUnlimitedCountry DenmarkDeviceWebOperating SystemWindows 10 My Question or Issue Why do I suddenly start to get ads while listingen to Spotify every now and then even though I am paying for Spotify?

  • Casual Listener
  • Plan Unlimited Country  Denmark Device Web Operating System Windows 10   My Question or Issue  Why do I suddenly start to get ads while listingen to Spotify every now and the...
  • haola
  • Casual Listener
  • 1499 Views
  • 7 replies
  • 0 likes
  • 1499 Views
  • 7 replies
  • 0 likes

Student but dont get discount?

Hello My student discount ran out last month, and i payed for normal premium.Again this month i payed fuld price even though i Am valid as student? -How do i get refund and paying for a student in the future? best regards

  • Casual Listener
  • Hello    My student discount ran out last month, and i payed for normal premium. Again this month i payed fuld price even though i Am valid as student?  -How do i get refund and pa...
  • HenrikGudmand
  • Casual Listener
  • 224 Views
  • 2 replies
  • 0 likes
  • 224 Views
  • 2 replies
  • 0 likes

Bought, activated in shop card, but the code is not valid.

PlanPremiumCountry PolandDevice My Question or Issue I've bought the subscribtion code in supermarket, that wasn't scrathed until buying and going back home. The subscription code was on recipt and activated. While I tried to reedem it on webpage, it...

  • Casual Listener
  • Plan Premium Country  Poland Device   My Question or Issue  I've bought the subscribtion code in supermarket, that wasn't scrathed until buying and going back home. The subscrip...
  • XDgierman
  • Casual Listener
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

family plan - South Africa

Hi, I live in South Africa and am looking at the family plan but can't seem to find the price anywhere. Can anyone help please?

  • Newbie
  •    Hi, I live in South Africa and am looking at the family plan but can't seem to find the price anywhere. Can anyone help please?
  • Nic_za
  • Newbie
  • 3455 Views
  • 2 replies
  • 5 likes
  • 3455 Views
  • 2 replies
  • 5 likes

Superuser Contribution PAGO DE SUSCRIPCION PREMIUM

PlanFree/PremiumCountry BOLIVIAOperating System(Android Oreo, Windows 10 My Question or Issue No puedo Pagar el Plan Familiar Spotify. He cancelado mi suscripcion debido a que No podía pagar ni con tarteja de crédito ni mediante Paypal y ahora que he...

  • Newbie
  • Plan Free/Premium Country  BOLIVIA Operating System (Android Oreo, Windows 10   My Question or Issue   No puedo Pagar el Plan Familiar Spotify. He cancelado mi suscripcio...
  • Peter
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Zelf geld overgemaakt

Ik heb nu zelf geld overgemaakt naar spotify maar nog steeds geen toegang tot me premium account..hoe kan dit?

  • Newbie
  • Ik heb nu zelf geld overgemaakt naar spotify maar nog steeds geen toegang tot me premium account..hoe kan dit?
  • Melody
  • Community Manager
  • 618 Views
  • 2 replies
  • 0 likes
  • 618 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paid but sent message by Spotify unpaid

I paid my Spotify by direct debit but Spotify sent me a message that was unpaid my subscription. I have deducted in my bank account and I still get the message I love my playlist and I will be sad if something happens. I do not find online support so...

  • Newbie
  • I paid my Spotify by direct debit but Spotify sent me a message that was unpaid my subscription. I have deducted in my bank account and I still get the message I love my playlist and I will be sad if...
  • Jemi
  • Spotify Legend
  • 461 Views
  • 3 replies
  • 0 likes
  • 461 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged for premium even though i renewed student discount last month

PlanPremium for StudentsCountry CanadaDeviceSamsung Galaxy S4Operating SystemWindows 10 My Question or Issue I extended my student discount and got a confirmation page in mid September however, I was charged the regular premium price and had to recon...

  • Newbie
  • Plan Premium for Students Country  Canada Device Samsung Galaxy S4 Operating System Windows 10  My Question or Issue  I extended my student discount and got a confirmation pag...
  • Melody
  • Community Manager
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Premium

Plan Premium(Student)Country Canada DeviceHuawei P20Operating SystemAndroid My Question or Issue I paid for the student premium discount yesterday , the 0.99$ for 3 months and I am not getting full benefits as it was listed when i bought the premiun ...

  • Newbie
  • Plan  Premium(Student) Country  Canada   Device Huawei P20 Operating System Android   My Question or Issue   I paid for the student premium discount yesterday , t...
  • Billy-J
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Have Spotify Unlimited, need to update payment info

PlanUnlimitedCountry NorwayDevicePCOperating SystemLinux My Question or Issue Greetings. Due to some reason (card expired?) my account stopped working. So me click Subscription in my profile, then Update payment. Spotify then says: Your plan: Premium...

  • Casual Listener
  •   Plan Unlimited Country  Norway Device PC Operating System Linux   My Question or Issue  Greetings. Due to some reason (card expired?) my account stopped working. So m...
  • Billy-J
  • Spotify Star
  • 182 Views
  • 3 replies
  • 0 likes
  • 182 Views
  • 3 replies
  • 0 likes

Cancel my free premium trial

HiI would like to change my free premium trial to be able to change my country and join my familly premium account.Could you please help me?BestVictoria

  • Newbie
  • Hi I would like to change my free premium trial to be able to change my country and join my familly premium account. Could you please help me? Best Victoria
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes