Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75334 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140302 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80737 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270207 Views
159 replies
13 likes
Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?
Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?
Casual Listener
498 Views
2 replies
0 likes
PlanFree to PremiumCountryBrasilDevice(Redmi 8 Pro/Dell Desktop)Operating System(Android/Windows 10) My Question or IssueI have already tried to pay the premium with 4 different credit cards and one debit card but it is impossible, since April I am w...
Plan Free to Premium Country Brasil Device (Redmi 8 Pro/Dell Desktop) Operating System (Android/Windows 10) My Question or Issue I have already tried to pay the premium with 4 differ...
Spotify Legend
468 Views
2 replies
0 likes
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make changes or cancel your subscription via the mobile app - WHICH IS...
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make chang...
Spotify Legend
484 Views
1 replies
0 likes
PlanPremium individual (current)CountryThailand DeviceSamsungOperating SystemAndroid My Question or IssueCannot switch from Premium to Premium Duo I get error below when trying to change plan from Premium individual to Premium duo.I do have stored pa...
Plan Premium individual (current) Country Thailand Device Samsung Operating System Android My Question or Issue Cannot switch from Premium to Premium Duo  ...
Moderator
884 Views
4 replies
0 likes
PlanPremiumCountryUK DeviceHave tried on Samsung phone & on Mac Operating SystemOS X El Capitan My Question or IssueI am trying to update the payment details for my dad's Spotify premium account. It is not allowing me to choose another payment option...
Plan Premium Country UK Device Have tried on Samsung phone & on Mac Operating System OS X El Capitan My Question or Issue I am trying to update the payment de...
Spotify Legend
453 Views
1 replies
1 likes
Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service
Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service ...
Moderator
674 Views
3 replies
0 likes
INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...
INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
451 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used a gift card yesterday and I’m still on the free version of Spotify, my gift card succe...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used ...
Spotify Star
664 Views
4 replies
0 likes
Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In two days, I'll have to pay the first month of my subscrip...
Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In...
Casual Listener
642 Views
2 replies
0 likes
PlanPremiumCountryEgyptDevicelenovo laptopOperating SystemWindows 10 My Question or IssueOn trying to update my payment details and upgrading to duo plan the checkout page keeps loading forever also my card details are correct and there are sufficien...
Plan Premium Country Egypt Device lenovo laptop Operating System Windows 10 My Question or Issue On trying to update my payment details and upgrading to duo plan the checkout page ke...
Composer
1083 Views
1 replies
0 likes
PlanFree/PremiumCountryHong Kong Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was working fine at 5am today, but suddenly at 10am ish it turned...
Plan Free/Premium Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
Casual Listener
544 Views
2 replies
0 likes
PlanpremiumCountryAustraliaDeviceSamsung note 9/ PCOperating Systemwindows My Question or IssueI'm currently getting multiple ads on every podcast I listen to. These aren't from the podcast themselves, but local ads from spotify. How do I stop this?
Plan premium Country Australia Device Samsung note 9/ PC Operating System windows My Question or Issue I'm currently getting multiple ads on every podcast I listen to. These aren't f...
Moderator
4567 Views
6 replies
1 likes
PlanPremiumCountryJordanDeviceiPhone 11Operating SystemiOS 13.6 My Question or IssueI am unable to enroll my partner onto duo. I shared the link with her via whatsapp and she accepted right away. However when entering the same address she gets referr...
Plan Premium Country Jordan Device iPhone 11 Operating System iOS 13.6 My Question or Issue I am unable to enroll my partner onto duo. I shared the link with her via whatsapp and she...
Spotify Legend
1507 Views
3 replies
0 likes
PlanPremiumCountryIndiaDeviceiPhone XSMy Question or IssueSo my initial problem was that I had a Spotify Premium account which I wanted to upgrade to Family Plan. Problem was, the original account was for a year, and the Family Plan got added to it, ...
Plan Premium Country India Device iPhone XS My Question or Issue So my initial problem was that I had a Spotify Premium account which I wanted to upgrade to Family Plan. Problem was, t...
Casual Listener
1144 Views
4 replies
0 likes
I have had a Hulu and Spotify account for almost 3 years now I had to recently update my payment information and now Hulu doesn’t recognize my account. I have gone through all of the links provided previously to try to get them to speak to each other...
I have had a Hulu and Spotify account for almost 3 years now I had to recently update my payment information and now Hulu doesn’t recognize my account. I have gone through all of the links provided p...
Regular
1205 Views
4 replies
0 likes
Hello GuysI just buy 3 monts premium trial on 30th june 2020. it was all fine untill today. suddenly my account is on free account not premium again.help please thanks.
Hello Guys I just buy 3 monts premium trial on 30th june 2020. it was all fine untill today. suddenly my account is on free account not premium again. help please 🙂 thanks.
Moderator
745 Views
4 replies
1 likes
Hi Cancelled my contract with Sky and want to upgrade to family, I have checked and Sky says it has been cancelled their end but on my account it still says - Your plan is associated with our partner Sky, please refer to Sky for questions regarding y...
Hi Cancelled my contract with Sky and want to upgrade to family, I have checked and Sky says it has been cancelled their end but on my account it still says - Your plan is associated with our ...
Moderator
2458 Views
5 replies
0 likes
Hi, I wanted to renew my family subscription, but by mistake I subscribed for 1 month instead of renewing the family subscription, can any Spotify admin solve it?
Hi, I wanted to renew my family subscription, but by mistake I subscribed for 1 month instead of renewing the family subscription, can any Spotify admin solve it?
Spotify Legend
479 Views
2 replies
0 likes
Hi,I'm new to Spotify. Yesterday I subscribed to and paid $119.88 for a yearly "Premium" subscription thinking it was the family plan. How do I switch this to the "Family" subscription?Thanks,James
Hi, I'm new to Spotify. Yesterday I subscribed to and paid $119.88 for a yearly "Premium" subscription thinking it was the family plan. How do I switch this to the "Family" subscription?...
Spotify Legend
797 Views
2 replies
0 likes
PlanPremium + HeadspaceCountryThe Netherlands My Question or IssueHi!I currently live in the Netherlands, but I will soon be staying in Denmark for a few months. I am not permanently moving to Denmark and will return to the Netherlands. Will I still ...
Plan Premium + Headspace Country The Netherlands My Question or Issue Hi! I currently live in the Netherlands, but I will soon be staying in Denmark for a few months. I am not perma...
Spotify Star
532 Views
1 replies
0 likes
