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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7937 Views
  • 23 replies
  • 2 likes
  • 7937 Views
  • 23 replies
  • 2 likes

Will I get in legal trouble if I check the Quebec box even if I live in Quebec?

PlanPremium (problem; offers)CountryCanadaDeviceiPhone 6Operating SystemiOS 11 My Question or IssueJust need to know this for a friend, cause he cant make a community account for some reason.

  • Visitor
  •   Plan Premium (problem; offers) Country Canada Device iPhone 6 Operating System iOS 11   My Question or Issue Just need to know this for a friend, cause he cant make a community...
  • Billy-J
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Solved!! Premium charged my account while on trial

PlanPremium for StudentsCountryNew ZealandDeviceHuawei P10Operating SystemAndroid Oreo My Question or IssueHi. So, doesn't Spotify Premium give a 30 day trial, free of charge? At least that's the ad I saw before I thought to give it a try. I'm not su...

  • Casual Listener
  • Plan Premium for Students Country New Zealand Device Huawei P10 Operating System Android Oreo   My Question or Issue Hi. So, doesn't Spotify Premium give a 30 day trial, free of c...
  • user-removed
  • Not applicable
  • 1411 Views
  • 6 replies
  • 0 likes
  • 1411 Views
  • 6 replies
  • 0 likes

Pay someone else's subscription

Hello, Can I pay someone else's subscription without requesting his account details? I only know his username. And I don't want to request the password because I want it to be a surprise.

  • Visitor
  • Hello,  Can I pay someone else's subscription without requesting his account details? I only know his username. And I don't want to request the password because I want it to be a surprise. 
  • Brunelicia
  • Community Legend
  • 4589 Views
  • 1 replies
  • 0 likes
  • 4589 Views
  • 1 replies
  • 0 likes

Double Payment

So in the last month I have been being charged two times in one month from Spotify for € 9.99. There is no customer service help what so ever, no number to call.

  • Visitor
  • So in the last month I have been being charged two times in one month from Spotify for € 9.99. There is no customer service help what so ever, no number to call.        
  • Brunelicia
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Deactivate Hulu

I am trying to deactivate Hulu from my Spotify for Students account so I can change my Hulu account type, but I do not have a "deactivate" button when I look under My Services. The only option I have is "Start Watching".

  • Casual Listener
  • I am trying to deactivate Hulu from my Spotify for Students account so I can change my Hulu account type, but I do not have a "deactivate" button when I look under My Services. The only option I have...
  • Billy-J
  • Spotify Star
  • 1824 Views
  • 3 replies
  • 0 likes
  • Hulu
  • 1824 Views
  • 3 replies
  • 0 likes

CHANGE PREMIUM SUB FROM FAMILY TO INDIVIDUAL

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I want to change my Family Premium Membership to Individual and keep my daughters music. Als...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 786 Views
  • 3 replies
  • 0 likes
  • 786 Views
  • 3 replies
  • 0 likes

Failed payment

PlanPremiumCountryUruguayDevice(iPhone 7)Operating System(iOS 10) My Question or IssueWhen I tried to subscribe to Premium, I forgot to put money in my credit card. When I did and tried again, it wouldn't work. How many days should I wait to try agai...

  • Visitor
  • Plan Premium Country Uruguay Device (iPhone 7) Operating System (iOS 10)   My Question or Issue When I tried to subscribe to Premium, I forgot to put money in my credit card. When I di...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Solved!! How long does it take to cancel spotify premium family as a member?

My Question or IssueI´m currently in a family Spotify Premium subscription as a member but I want to leave. I went through the usuall Cancel Subscription process on the account page but it says it will cancel today on that one website but when I go b...

  • Visitor
  • My Question or Issue I´m currently in a family Spotify Premium subscription as a member but I want to leave. I went through the usuall Cancel Subscription process on the account page but it says it ...
  • Billy-J
  • Spotify Star
  • 2732 Views
  • 1 replies
  • 0 likes
  • 2732 Views
  • 1 replies
  • 0 likes

Paying for premium family but not able to use it..

PlanPremiumCountryThe Netherlands DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI’ve been paying for a premium family account since the 2th of this month. I’ve tried to add my boyfriend. He received the inventation. When he uses the link, ...

  • Visitor
  •   Plan Premium Country The Netherlands  Device iPhone 8 Operating System iOS 10   My Question or Issue I’ve been paying for a premium family account since the 2th of this mo...
  • Billy-J
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! How long does it take for Spotify to retry a failed payment (if they do)

So I'm paying for my premium account using PayPal.I don't have a credit card so this was the perfect solution for me. The problem is I forgot to add money to my PayPal so this months payment failed.I added money to my balance immediately so now I do ...

  • Regular
  • So I'm paying for my premium account using PayPal. I don't have a credit card so this was the perfect solution for me.   The problem is I forgot to add money to my PayPal so this months payme...
  • ALG_Phoenix
  • Regular
  • 5914 Views
  • 2 replies
  • 0 likes
  • 5914 Views
  • 2 replies
  • 0 likes

Trying to Redeem Spotify Gift Card CANADA

Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help."PlanFreeCountry Canada Device(Custom Gaming PC)Operating System(Windows 10) My Question or IssuePlease hel...

  • Visitor
  • Redeem a spotify gift card so I have been trying to redeem my gift card code and it keeps saying "Something went wrong. Try again, or get help." Plan Free Country  Canada   Devic...
  • Billy-J
  • Spotify Star
  • 2234 Views
  • 3 replies
  • 0 likes
  • 2234 Views
  • 3 replies
  • 0 likes

Summer offer

Why I don't get the summer offer that I have to pay 0.99 € per month. I've been in the premium for quite some time.

  • Visitor
  •   Why I don't get the summer offer that I have to pay 0.99 € per month. I've been in the premium for quite some time.
  • Billy-J
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Will I lose my music when I quit my premium subscription through itunes to start a family plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 1031 Views
  • 3 replies
  • 0 likes
  • 1031 Views
  • 3 replies
  • 0 likes

Arbitration Process Failure

Last month, I filed an arbitration case against Spotify, because I have been unable to resolve a dispute related to a gift card. I followed all the instructions in Section 14 of the Terms & Conditions for Gift Cards, which you can read here:https://w...

  • Roadie
  • Last month, I filed an arbitration case against Spotify, because I have been unable to resolve a dispute related to a gift card. I followed all the instructions in Section 14 of the Terms & Condi...
  • KossB
  • Roadie
  • 648 Views
  • 3 replies
  • 0 likes
  • 648 Views
  • 3 replies
  • 0 likes

Nenhum pagamento é aceito!!!

PlanPremiumCountryBrazilDevice(iPhone 7, Macbook Pro 2013)Operating System(iOS 12.3.1, MacOS Movaje) My Question or IssueTive um problema no meu cartão de crédito antigo, e o Premium foi cancelado. Depois que a conta voltou a ser Free, tentei colocar...

  • Visitor
  • Plan Premium Country Brazil Device (iPhone 7, Macbook Pro 2013) Operating System (iOS 12.3.1, MacOS Movaje)   My Question or Issue Tive um problema no meu cartão de crédito antigo, e o...
  • Bittencourt
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Survey Reward?

Completed a survey on my phone as your advert proclaimed that i would get a month free for doing so, but survey completed and no premuim?? Survey was all about alcohol and was completed on your app on iOS

  • Casual Listener
  • Completed a survey on my phone as your advert proclaimed that i would get a month free for doing so, but survey completed and no premuim??   Survey was all about alcohol and was completed on y...
  • Billy-J
  • Spotify Star
  • 1249 Views
  • 3 replies
  • 0 likes
  • 1249 Views
  • 3 replies
  • 0 likes

Spotify Family

PlanPremiumCountrySingaporeDeviceLG V30 My Question or IssueI have previously subscribed Spotify Premium via Partner with Singtel Telecom. I have since cancelled Spotify Premium with Singtel as I would like to subscribe to Spotify Family account. Sin...

  • Casual Listener
  • Plan Premium Country Singapore Device LG V30     My Question or Issue I have previously subscribed Spotify Premium via Partner with Singtel Telecom. I have since cancelled Spotify ...
  • descay90
  • Casual Listener
  • 700 Views
  • 2 replies
  • 0 likes
  • 700 Views
  • 2 replies
  • 0 likes

Country Change (Premium Subscription)

I currently put up in India and I have a premiuim students subscription till next year march. But I will be moving to Ireland next month. How will this affect my subscription? Do I need to buy the subscription again after changing the country? Or my ...

  • Visitor
  • I currently put up in India and I have a premiuim students subscription till next year march. But I will be moving to Ireland next month. How will this affect my subscription?  Do I need to buy...
  • Stephfh
  • Casual Listener
  • 666 Views
  • 1 replies
  • 0 likes
  • premium subscription
  • 666 Views
  • 1 replies
  • 0 likes

Zahlung

PlanFamily Premium My Question or IssueMoin Community,als Zahlungsmehode benutzte ich die Lastschrift. Diesen Monat konnte ich leider nicht zahlen und mein Premium wurde entfernt. Um meine Rechnung auszugleichen, hat meine Freundin den Betrag von 14....

  • Regular
  • Plan Family Premium   My Question or Issue Moin Community, als Zahlungsmehode benutzte ich die Lastschrift. Diesen Monat konnte ich leider nicht zahlen und mein Premium wurde entfernt. Um m...
  • Touringo
  • Regular
  • 1040 Views
  • 8 replies
  • 0 likes
  • 1040 Views
  • 8 replies
  • 0 likes

nevermind

Actually nevermind

  • Newbie
  • Actually nevermind
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes