Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
IsabelaSantos
Casual Listener
148485 Views
100 replies
12 likes

148485 Views
100 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
17035 Views
27 replies
4 likes

17035 Views
27 replies
4 likes

I can’t use the redeem code on a gift card. Please help

it just say “Error occured, Try Again” without any error code or whatsoever

Azzam1
Casual Listener
it just say “Error occured, Try Again” without any error code or whatsoever
2020-03-02 5:30:59 PM
2020-03-02 7:08:02 PM
Emilia_8
Community Legend
631 Views
3 replies
0 likes

631 Views
3 replies
0 likes

1-month free trial and after that

Hello. I would like to try "1-month free trial " and i have 1 question: if I will cancel this "1-month free trial " after (lets say) after 20 days so do i need to pay £9.99/month after that? Thank You!

taki__
Casual Listener
Hello. I would like to try "1-month free trial " and i have 1 question: if I will cancel this "1-month free trial " after (lets say) after 20 days so do i need to pay £9.99/month after...
2020-03-01 7:54:14 PM
2020-03-02 2:47:05 PM
Emilia_8
Community Legend
610 Views
3 replies
0 likes

610 Views
3 replies
0 likes

Superuser Contribution Getting charged for an account I lost

CountryUSDeviceAndroid , PCOperating SystemWin 10 My Question or IssueHello currently my plan is free however a month prior to canceling my sub I noticed I was charged twice however I have figured I might have two accounts somehow, however finding bo...

s14787
Visitor
Country US Device Android , PC Operating System Win 10 My Question or Issue Hello currently my plan is free however a month prior to canceling my sub I noticed I was charged ...
2020-03-02 2:16:04 AM
2020-03-02 1:54:29 PM
Mario
Spotify Legend
350 Views
1 replies
0 likes

350 Views
1 replies
0 likes

Superuser Contribution Kartımdan fazla para çekildi

Spotify premium almak istiyordum öğrenci paketini satin almak için kart numaramı girdim ve benden öğrenci belgesi istedi üniversite öğrencisi olmadığım için üyeliği alamadım ve 3 aylık premium üyeliği aldım.Fakat ininal kartımdan öğrenci paketinin pa...

ntbcb-46p6_w
Newbie
Spotify premium almak istiyordum öğrenci paketini satin almak için kart numaramı girdim ve benden öğrenci belgesi istedi üniversite öğrencisi olmadığım için üyeliği alamadım ve 3 aylık premium üyeliğ...
2018-06-20 7:11:38 PM
2020-03-02 1:33:36 PM
Ivan
Spotify Legend
1747 Views
5 replies
0 likes

1747 Views
5 replies
0 likes

Superuser Contribution 2 charges that weren't mine, I NEED A REFUND.

I have just found out that Spotify has charged me $59.94 on two separate occasions. One on December 12th 2018 and one on June 12th 2019. I do not pay for Spotify. Payment method GiftCard?? These charges were made in Delaware and I live in California....

keana456
Visitor
I have just found out that Spotify has charged me $59.94 on two separate occasions. One on December 12th 2018 and one on June 12th 2019. I do not pay for Spotify. Payment ...
2020-02-28 5:37:12 AM
2020-03-02 12:56:28 PM
Petya
Community Legend
730 Views
2 replies
0 likes

730 Views
2 replies
0 likes

Superuser Contribution Payment failed

PlanFree/PremiumCountry Romania DeviceHuawei P30liteOperating SystemAndroid 10 My Question or IssueI've had the 3 months free offer which expired today. I tried to introduce the card details to submit to Premium from different devices and browsers an...

IustinaUng
Casual Listener
Plan Free/Premium Country Romania Device Huawei P30lite Operating System Android 10 My Question or Issue I've had the 3 months free offer which expired today. I tried to intro...
2020-02-28 9:46:16 PM
2020-03-02 12:53:58 PM
Petya
Community Legend
430 Views
3 replies
0 likes

430 Views
3 replies
0 likes

Superuser Contribution Spotify took away my 9.99 monthly rate and is now forcing me to pay for family subscription!

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

ward_matt34
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
2020-02-26 12:16:52 AM
2020-03-02 12:27:40 PM
Petya
Community Legend
1020 Views
3 replies
0 likes
Forced $14.99 family plan after trying to pay my normal $9.99. refuses to let me have my normal subscription.

1020 Views
3 replies
0 likes

Superuser Contribution Prepaid card accepted profile says premium. App stays on non premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for my montly subscription with a prepaid card. Card was properly activated. I have on...

Liesbethschoofs
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid ...
2020-02-29 10:00:46 PM
2020-03-02 11:21:23 AM
Ivan
Spotify Legend
462 Views
2 replies
0 likes

462 Views
2 replies
0 likes

Ads on premium

PlanFree/PremiumCountryOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had premium before and never had an issue. I forgot to update my account and it switched to free. I changed it back to premium and I’m still get...

alexwhitt14
Visitor
Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have had premium before and never had an issue. I forgot to update my acco...
2020-02-28 9:58:14 PM
2020-03-01 7:00:29 PM
Luan
Spotify Star
283 Views
1 replies
0 likes

283 Views
1 replies
0 likes

Superuser Contribution Paid my premium subscription in 20/2/2020 but now it says i have to pay for it again

Hey guys, I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the payment method. Any help please?

vasimous
Visitor
Hey guys, I upgraded to spotify family premium in 20/02. I received the payment confirmation and used spotify normally since today, that says that my payment failed and I have to update the ...
2020-02-29 7:39:57 PM
2020-03-01 2:45:28 PM
Ivan
Spotify Legend
995 Views
1 replies
0 likes
Payment failure

995 Views
1 replies
0 likes

Superuser Contribution I paid my premium subscription and the mail didn't arrive

I paid my premium subscription today, and I have not received any mail. In my account it comes out that has already been paid, but I don't have premium while using the app.

CristhianCR2310
Visitor
I paid my premium subscription today, and I have not received any mail. In my account it comes out that has already been paid, but I don't have premium while using the app.
2020-02-29 10:33:42 PM
2020-03-01 11:27:43 AM
Mario
Spotify Legend
540 Views
2 replies
2 likes

540 Views
2 replies
2 likes

Superuser Contribution Can not redeem spotify gift card

PlanFree/PremiumCountry DeviceSamsung Note 9+Operating SystemAndroid 10 My Question or IssueCan not redeem gift cards I tried 3 different ones and I know they have not been redeemed. I just get Something went wrong try again.

z6yemlbyjcrkn
Casual Listener
Plan Free/Premium Country Device Samsung Note 9+ Operating System Android 10 My Question or Issue Can not redeem gift cards I tried 3 different ones and I know they have not b...
2020-02-29 11:06:41 PM
2020-03-01 10:07:07 AM
Ivan
Spotify Legend
490 Views
2 replies
0 likes

490 Views
2 replies
0 likes

Solved!! Spotify Premium works on browser but not in iOS app

PlanPremiumCountryUSDeviceiPhone SEOperating SystemiOS 12.1.4 My Question or IssueI’ve tried everything you guys suggest in order to fix the issue, log out, uninstall, restart phone, it shows up in the browser that my account is premium, but whenever...

Trikprestige
Casual Listener
Plan Premium Country US Device iPhone SE Operating System iOS 12.1.4 My Question or Issue I’ve tried everything you guys suggest in order to fix the issue, log out, uninstall, restar...
2020-02-29 11:04:16 PM
2020-02-29 12:34:59 AM
Trikprestige
Casual Listener
914 Views
3 replies
1 likes

914 Views
3 replies
1 likes

Payment through Google Play

PlanPremiumCountryUSADeviceSamsung Galaxy s7 My Question or IssueMy last payment method has been declined because I am no longer using that card. I got a notice to change my payment method before I lose my premium account. I did some research and fou...

Camryn2
Visitor
Plan Premium Country USA Device Samsung Galaxy s7 My Question or Issue My last payment method has been declined because I am no longer using that card. I got a notice to change...
2020-02-25 5:28:52 PM
2020-02-29 5:57:14 PM
Luan
Spotify Star
1551 Views
1 replies
0 likes

1551 Views
1 replies
0 likes

How to stop the invoicing of my Spotify account through partner 'BASE Company'

Plan PremiumCountryBelgiumDevice(iPhone XR)Operating System(iOS 13.3.1) My Question or IssueMy Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile phone operator). I would like to change mobile phone operator but I don't want to...

pmeersmans
Visitor
Plan Premium Country Belgium Device (iPhone XR) Operating System (iOS 13.3.1) My Question or Issue My Premium account is invoiced via Spotify Partner 'BASE Company' (my mobile ...
2020-02-29 10:39:40 AM
2020-02-29 11:06:05 AM
Emilia_8
Community Legend
363 Views
1 replies
0 likes
Subscription

363 Views
1 replies
0 likes

Charged twice but no Premium Service provided

PlanFreeCountryIndia DeviceTried subscribing first time on my Pixel 3a and the second time on my Mac Os. My Question or Issue I am a new user to spotify and thought of taking up the student premium plan. Spotify even verified me as a student and i we...

user-removed
Visitor
Plan Free Country India Device Tried subscribing first time on my Pixel 3a and the second time on my Mac Os. My Question or Issue I am a new user to spotify and...
2020-02-29 5:56:20 AM
2020-02-29 9:29:31 AM
Emilia_8
Community Legend
396 Views
1 replies
1 likes
Payment

396 Views
1 replies
1 likes

Solved!! Paid but no premium

PlanIs Free but should be PremiumCountryNetherlandsDeviceiPhone 11 pro maxOperating SystemWindows 10 My Question or IssueI've been a paying customer for some years now, but suddenly two days ago my subscription went back to the free version. The paym...

bjoziasse
Casual Listener
Plan Is Free but should be Premium Country Netherlands Device iPhone 11 pro max Operating System Windows 10 My Question or Issue I've been a paying customer for some years now, but s...
2020-02-27 12:54:55 PM
2020-02-28 2:41:54 PM
Luan
Spotify Star
738 Views
3 replies
0 likes

738 Views
3 replies
0 likes

Solved!! Payment failure

PlanFree/PremiumCountry DeviceOneplus 6Operating SystemAndroid 10 My Question or IssueMy payment has failed 3 times in spotify's end. I was charged 119 rupees 3 times and the thing is, I am not sure, if I still have the premium on or not.I need premi...

Srikantan
Casual Listener
Plan Free/Premium Country Device Oneplus 6 Operating System Android 10 My Question or Issue My payment has failed 3 times in spotify's end. I was charged 119 rupees 3 times an...
2020-02-27 4:59:12 AM
2020-02-28 5:19:59 AM
Luan
Spotify Star
892 Views
4 replies
0 likes

892 Views
4 replies
0 likes

I paid the premium renewal and continued asking me to pay it

PlanPremiumCountryMéxico DeviceMoto G7 PowerOperating SystemAndroid My Question or IssueI paid the premium renewal and continued asking me to pay it, they put me on premium when I had already pay it

AlexxxLC
Visitor
Plan Premium Country México Device Moto G7 Power Operating System Android My Question or Issue I paid the premium renewal and continued asking me to pay it, they put me...
2020-02-25 7:07:59 PM
2020-02-27 12:57:43 AM
Luan
Spotify Star
816 Views
1 replies
1 likes

816 Views
1 replies
1 likes

Spotify took my money twice

Hello; Spotify already take my money for premium but take my money again. Give back my money.

FrogFather
Casual Listener
<snip - Moderator Edit> Hello; Spotify already take my money for premium but take my money again. Give back my money.
2020-02-26 8:21:43 PM
2020-02-27 12:43:48 AM
Luan
Spotify Star
666 Views
1 replies
1 likes
Payment
Premium
TWICE

666 Views
1 replies
1 likes

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