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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13344 Views
  • 26 replies
  • 2 likes
  • 13344 Views
  • 26 replies
  • 2 likes

want to renew a premium gift

PlanPremium (gift)CountryUnited StatesDeviceAnyOperating SystemAny My Question or IssueLast December I bought my niece a year of Spotify Premium (not Family, not Student, no Hulu or other extras) via a Spotify e-card that I bought directly on the Spo...

  • Casual Listener
  •   Plan Premium (gift) Country United States Device Any Operating System Any   My Question or Issue Last December I bought my niece a year of Spotify Premium (not Family, not Stud...
  • OneByBoo
  • Roadie
  • 494 Views
  • 3 replies
  • 0 likes
  • 494 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Student subscription

Device: IpXI have free plan with Spotify now. I've tried to get Student premium. I got my student status verified already. They sent me an email to get the discount validated till Oct 26 2020. However, when I tried to get the discount, it says I have...

  • Casual Listener
  • Device: IpX I have free plan with Spotify now. I've tried to get Student premium. I got my student status verified already. They sent me an email to get the discount validated till Oct 26 2020. Howe...
  • nhuthao
  • Casual Listener
  • 909 Views
  • 6 replies
  • 0 likes
  • 909 Views
  • 6 replies
  • 0 likes

Going on Vacation to central america

I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan

  • Casual Listener
  • I plan to go on vacation in central America for January to may...can I listen to Spotify on my plan
  • Chuloboy61
  • Casual Listener
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

payment issue help me to keep enjoy spotify

PlanPremiumCountryKorea DeviceiPhone 8+ My Question or Issue Hello users. I joined spotify on last year when i was in Malaysia, i paid with Card which issued on Malaysia. But now i back to my country (South Korea), and my Malaysia Card has been close...

  • Visitor
  • Plan Premium Country Korea   Device iPhone 8+   My Question or Issue   Hello users.    I joined spotify on last year when i was in Malaysia, i paid with Card whic...
  • Maxim
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

I got charged for Spotify Premium 3 months free trial

I tried Spotify premium for 3 months for free using my Globe prepaid and got charged. Will I be able to get a refund since it is a free trial? If yes, how?

  • Visitor
  • I tried Spotify premium for 3 months for free using my Globe prepaid and got charged. Will I be able to get a refund since it is a free trial? If yes, how? 
  • OneByBoo
  • Roadie
  • 768 Views
  • 1 replies
  • 1 likes
  • globe
    Premium
    Subscription
  • 768 Views
  • 1 replies
  • 1 likes

Can't access own spotify with premium subscription (HACKED)

PlanPremiumCountryNL My Question or IssueI can't login into my account with premium anymore. I know the username because it was logged in to my phone. I don't know the password and password forgot doesn't seem to link to go to my e-mail anymore. I do...

  • Visitor
  • Plan Premium Country NL   My Question or Issue I can't login into my account with premium anymore. I know the username because it was logged in to my phone. I don't know the password and p...
  • OneByBoo
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family was never able to log into family plan

PlanPremium FamilyCountryUSDeviceiPhone 8Operating SystemLatest ios My Question or IssueI got premium family to share with my girlfriend and no matter what we tried she couldnt log in and was stuck with ads. She logged out and back in through the lin...

  • Casual Listener
  • Plan Premium Family Country US Device iPhone 8 Operating System Latest ios   My Question or Issue I got premium family to share with my girlfriend and no matter what we tried she could...
  • Peter
  • Spotify Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • 454 Views
  • 3 replies
  • 0 likes

Spotify premium and Hulu

Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the Premium $10/month + Hulu bundle that apparently doe...

  • Visitor
  • Hey everyone! I had to recently update my payment information because my wallet got stolen, however since I just got the cards a few days ago I hadn't gotten around to updating my Spotify. I had the ...
  • KossB
  • Roadie
  • 2646 Views
  • 3 replies
  • 0 likes
  • 2646 Views
  • 3 replies
  • 0 likes

Cancelled my subscription but I'm still paying

I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not subscribed. Also, I am not able to use your chat f...

  • Visitor
  • I cancelled my Spotify subscription some months ago but a monthly premium is still being deducted from my account. Please fix this and refund me the premiums I paid over the months in which I was not...
  • Emilia_8
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium 30 dias gratis

Quando meus 30 dias de teste gratis sera ativado? Acabei de assinar pelo boleto e ja paguei, queria saber se depois que cair o **bleep**, vai ser 30 dias gratis e o proximo mes ja vai esta esta pago com os 16,90

  • Newbie
  • Quando meus 30 dias de teste gratis sera ativado? Acabei de assinar pelo boleto e ja paguei, queria saber se depois que cair o **bleep**, vai ser 30 dias gratis e o proximo mes ja vai esta esta pago ...
  • Petya
  • Community Legend
  • 638 Views
  • 2 replies
  • 0 likes
  • 638 Views
  • 2 replies
  • 0 likes

Solved!! Your payment method and country didn't match

I will submit my details of student to sheer to verify and verification is done but when i go to payment option after enter my card details and postal pincode it produces an error that your payment method and country didn't match.PlanFree to premiumC...

  • Casual Listener
  • I will submit my details of student to sheer to verify and verification is done but when i go to payment option after enter my card details and postal pincode it produces an error that your payment m...
  • REAGENT
  • Casual Listener
  • 1931 Views
  • 2 replies
  • 0 likes
  • 1931 Views
  • 2 replies
  • 0 likes

Pagando Premium e usando Free

Boa tarde, está sendo descontado de minha conta a 3 meses o valor de €6,99 referente a assinatura premium a qual eu não utilizo. Estou pagando por um servico e nao tenho acesso ao mesmo. Minha conta continua Free nesses tres meses. Operating System( ...

  • Visitor
  • Boa tarde, está sendo descontado de minha conta a 3 meses o valor de €6,99 referente a assinatura premium a qual eu não utilizo. Estou pagando por um servico e nao tenho acesso ao mesmo. Minha conta ...
  • Brunelicia
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Premium account support

Spoiler (Highlight to read)HiCurrently, my premium account can't be used, but why do I have my premium deduted everymonth. Now i have to do like. ThanksHiCurrently, my premium account can't be used, but why do I have my premium deduted everymonth. No...

  • Visitor
  • Hi Currently, my premium account can't be used, but why do I have my premium deduted everymonth. Now i have  to do like. Thanks
  • OneByBoo
  • Roadie
  • 1069 Views
  • 1 replies
  • 0 likes
  • 1069 Views
  • 1 replies
  • 0 likes

There's no postpaid payment method

Hi New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load Plssss help me

  • Newbie
  • Hi 🙂 New here I just want to know why I can't pay using load? I'm from philippines I loaded P130.00 worth of load    Plssss help me 
  • OneByBoo
  • Roadie
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Solved!! Resuscribe 3 months promotion

Plan Premium 3 months promotionCountryColombiaDeviceXiaomi Redmi Note 5Operating SystemWindows 10 My Question or IssueI can't resuscribe my account to premium 3 months promotion. I used this same promotion before, but I canceled the service on Septem...

  • Regular
  • Plan  Premium 3 months promotion Country Colombia Device Xiaomi Redmi Note 5 Operating System Windows 10   My Question or Issue I can't resuscribe my account to premium ...
  • raulama1
  • Regular
  • 2185 Views
  • 12 replies
  • 0 likes
  • 3-months promotion
    Payment Problems
    Resuscribe
  • 2185 Views
  • 12 replies
  • 0 likes

Türkiye Ödeme Sorunu

Merhaba;Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?  

Ekran Alıntısı.JPG
  • Visitor
  • Merhaba; Hesabımı premium yapmak istiyorum ancak kartımın internet alışverişine-yurtdışı alışverişine açık olmasına rağmen 3 gündür ödeme yapamıyorum. konuyla ilgili çözüm nedir acaba?    
  • OneByBoo
  • Roadie
  • 740 Views
  • 6 replies
  • 0 likes
  • 740 Views
  • 6 replies
  • 0 likes

Google home mini order canceled for no reason

Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they keep blaming each other. This is ridiculous and could...

Screenshot_20191026-091020_Gmail.jpg 20191026_091125.jpg 20191026_091100.jpg Screenshot_20191026-091027_Gmail.jpg
  • Visitor
  • Bought premium and got a redemption link for the Mini. Google canceled my order yesterday saying the code Spotify provided was invalid. Contacted both Google and Spotify customer supports and they ke...
  • OneByBoo
  • Roadie
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Solved!! [Subscription] Premium overcharged

PlanPremiumCountrySingaporeDeviceGoogle Pixel 3Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn the last day & a few hours before my mobile service provider billing cycle (15th November) ends, I applied for Spotify Premi...

  • Casual Listener
  • Plan Premium Country Singapore Device Google Pixel 3 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On the last day & a few hours before my mo...
  • Billy-J
  • Spotify Star
  • 1826 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 1826 Views
  • 5 replies
  • 0 likes

Switching from Student Premium and regular Premium to Family Premium

PlanStudent PremiumCountryUSDeviceiphone 11 Pro My Question or IssueHi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Family Premium account and was wondering the best way to do that! Do I invite...

  • Casual Listener
  • Plan Student Premium Country US Device iphone 11 Pro   My Question or Issue Hi! I have a Student Premium account and my brother has a regular premium account! I want to switch to a Famil...
  • Billy-J
  • Spotify Star
  • 767 Views
  • 1 replies
  • 0 likes
  • Accounts
    Family spotify
    Premium
    Student
    student premium
    Switch
  • 767 Views
  • 1 replies
  • 0 likes