Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62484 Views
43 replies
3 likes

62484 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8090 Views
23 replies
2 likes

8090 Views
23 replies
2 likes

Spotify says I'm not eligible for premium nor family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

geceace
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-07-31 5:11:18 PM
2019-07-31 7:34:54 PM
Billy-J
Spotify Star
1732 Views
1 replies
0 likes
Upgrade Family

1732 Views
1 replies
0 likes

3 months /6.99 euro

Greetings. I would like to ask about the offer 3 months /6.99 euro.Is it still available as i would like to subscribe?

tslod23
Visitor
Greetings. I would like to ask about the offer 3 months /6.99 euro.Is it still available as i would like to subscribe?
2019-07-31 6:30:10 PM
2019-07-31 7:23:38 PM
Hubo
Community Legend
4181 Views
1 replies
1 likes

4181 Views
1 replies
1 likes

Bought Spotify Premium with Hulu months ago and never been able to get them connected!

I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I try to log in through the Spotify account page it j...

InTheStruggle
Visitor
I signed up for Spotify Premium with Hulu back in January 2019 (regular -- I'm not a student). The whole time I've had issues connecting my accounts. Hulu has tried to bill me separately. Whenever I ...
2019-07-28 5:49:29 AM
2019-07-31 4:28:45 PM
Luan
Spotify Star
612 Views
1 replies
1 likes

612 Views
1 replies
1 likes

Premium Trial to Family Account

I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.

Viiuldaja
Casual Listener
I just signed up for a 60 days Premium Trial. Now I want to switch to Family Premium. Do I have to pay instantly or after 60 days? Thanks.
2019-07-31 11:08:25 AM
2019-07-31 4:15:19 PM
Billy-J
Spotify Star
1040 Views
3 replies
0 likes

1040 Views
3 replies
0 likes

Solved!! no field for cvv

PlanFree/PremiumCountryCanadaDevicePCOperating SystemUbuntu 18.10 My Question or Issuewhen I try to update my credit card information (Visa) it doesn't let me progress until I give my cvv, however there is no field to put the cvv into.

var_domin7
Casual Listener
Plan Free/Premium Country Canada Device PC Operating System Ubuntu 18.10 My Question or Issue when I try to update my credit card information (Visa) it doesn't let me progress until ...
2019-07-31 1:45:37 PM
2019-07-31 3:19:36 PM
var_domin7
Casual Listener
1111 Views
2 replies
0 likes

1111 Views
2 replies
0 likes

I WANT A REFUND

Spotify has been constantly taking money from my account every month AFTER UNSUBSCRIBING and im STILL not even subscribed?! How the effff do i get my money back and why do they think they can just take my money?! Grrrrrrrrr can someone help me please...

Seanling
Visitor
Spotify has been constantly taking money from my account every month AFTER UNSUBSCRIBING and im STILL not even subscribed?! How the effff do i get my money back and why do they think they can just ta...
2019-07-31 1:18:28 PM
2019-07-31 1:33:06 PM
Billy-J
Spotify Star
202 Views
1 replies
0 likes

202 Views
1 replies
0 likes

Duplicate account

So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late...

Adget
Casual Listener
So I just signed up for premium but have also just changed phones, I’ve signed back in and don’t have premium any more or any of the music I had in my library. This is ridiculous Free/Premium ...
2019-07-31 1:10:50 AM
2019-07-31 1:27:24 PM
Billy-J
Spotify Star
316 Views
5 replies
0 likes

316 Views
5 replies
0 likes

Hulu disconnected?

PlanPremiumCountryUSADeviceMultiple My Question or IssueI had a second Spotify Premium account for awhile and wanted to cancel it. I logged in to do so, and it seems my computer logged in to my main Premium account (with Hulu attached). I accidentall...

powahline
Casual Listener
Plan Premium Country USA Device Multiple My Question or Issue I had a second Spotify Premium account for awhile and wanted to cancel it. I logged in to do so, and it seem...
2019-07-30 7:27:08 PM
2019-07-31 1:24:14 PM
Billy-J
Spotify Star
1914 Views
4 replies
0 likes

1914 Views
4 replies
0 likes

Cancelling premium subscription

PlanPremiumCountryUK My Question or IssueIf I cancel my premium account now will I instantly be on standard with ads or will it finish the month? How do I know when it will drop?

carlos_i
Visitor
Plan Premium Country UK My Question or Issue If I cancel my premium account now will I instantly be on standard with ads or will it finish the month? How do I know when it will drop? &n...
2019-07-31 10:13:37 AM
2019-07-31 1:19:48 PM
Billy-J
Spotify Star
235 Views
1 replies
0 likes

235 Views
1 replies
0 likes

Solved!! how many days I have for paying late?///cuantos dias tengo para pagar tarde?

I live in Mexico and I know is not ideal but i'm, having some money issues this week and can't pay my sub for now i use the premium familiar plan and i think i will be able to pay in a few days but i wanna know how many days can i take before i loose...

jonanocetti
Casual Listener
I live in Mexico and I know is not ideal but i'm, having some money issues this week and can't pay my sub for now i use the premium familiar plan and i think i will be able to pay in a few days but i...
2019-07-31 7:39:32 AM
2019-07-31 8:44:28 AM
jonanocetti
Casual Listener
2446 Views
2 replies
0 likes

2446 Views
2 replies
0 likes

Payment passed on my credit card, but I didn't subscribe

I had two accounts, but I cancelled both and made a completely new one so it would be simpler for me. Then, I used the new account to get the free premium trial for a month but decided to cancel it. However, I noticed today that I was charged 10$ on ...

Yijiejie
Casual Listener
I had two accounts, but I cancelled both and made a completely new one so it would be simpler for me. Then, I used the new account to get the free premium trial for a month but decided to cancel it. ...
2019-07-31 1:54:40 AM
2019-07-31 4:38:38 AM
Luan
Spotify Star
264 Views
3 replies
0 likes

264 Views
3 replies
0 likes

Price after promo different on the web than in email

Hi I've got an summer campaign email from you with premium offer offer for free for 60 days, after that 9.99PLN/month.I'd like to go with it, however when I click on link browser open page when price after 60 is 19.99PLN/month.Which price is correct?...

weedget
Casual Listener
Hi I've got an summer campaign email from you with premium offer offer for free for 60 days, after that 9.99PLN/month. I'd like to go with it, however when I click on link browser open page when pri...
2019-07-30 3:49:08 PM
2019-07-30 11:11:22 PM
Billy-J
Spotify Star
293 Views
5 replies
0 likes

293 Views
5 replies
0 likes

Tarjeta de spotify

Compré una tarjeta de spotify pero cuando introduzco el pin me aparece error, cabe mencionar que la tarjeta si fue activada, ya intenté canjearla en otro dispositivo y en modo incógnito

mimiverdugo14
Casual Listener
Compré una tarjeta de spotify pero cuando introduzco el pin me aparece error, cabe mencionar que la tarjeta si fue activada, ya intenté canjearla en otro dispositivo y en modo incógnito &nbs...
2019-07-30 7:09:05 AM
2019-07-30 10:48:57 PM
Billy-J
Spotify Star
231 Views
1 replies
0 likes

231 Views
1 replies
0 likes

switching from prepaid premium to family plan

I have a prepaid premium account and would like to swich to a family account abd pay the difference. Is this doable?United States Thanks in advance for any help!Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

balaridh
Visitor
I have a prepaid premium account and would like to swich to a family account abd pay the difference. Is this doable? United States Thanks in advance for any help! Device (iPhone 8, Samsun...
2019-07-30 9:32:43 PM
2019-07-30 10:24:58 PM
Robert_W
Community Legend
291 Views
1 replies
0 likes

291 Views
1 replies
0 likes

Solved!! How different is the music catalogue in New Zealand?

PlanPremiumCountryUK and possibly NZ My Question or IssueHello. I'm now living in NZ but still paying UK sub. I'm worried that if I switch to NZ that I'll lose some of the music due to rights etc. A lot of what I listen to is UK music including old J...

JohnnyNZ
Casual Listener
Plan Premium Country UK and possibly NZ My Question or Issue Hello. I'm now living in NZ but still paying UK sub. I'm worried that if I switch to NZ that I'll lose some of the mu...
2019-07-25 12:38:09 AM
2019-07-30 7:43:04 PM
Luan
Spotify Star
750 Views
3 replies
0 likes
Catalogue
New Zealand

750 Views
3 replies
0 likes

Premium free trial ne fonctionne pas

Bonjour,J'utilisais Spotify gratuitement depuis quelques mois et j'ai voulu essayer Free Premium pour 30 jours avant de commencer à payer. J'ai cliqué sur essayer premium gratuitement pour 30 jours et j'ai rempli le formulaire. J'ai toutefois eu la s...

SenseiNic
Casual Listener
Bonjour, J'utilisais Spotify gratuitement depuis quelques mois et j'ai voulu essayer Free Premium pour 30 jours avant de commencer à payer. J'ai cliqué sur essayer premium gratuitement pour 30 jours...
2019-07-29 8:46:21 PM
2019-07-30 5:31:20 PM
Billy-J
Spotify Star
433 Views
3 replies
0 likes

433 Views
3 replies
0 likes

Subscription

Plan/PremiumCountry India DeviceVIVO1814 My Question or IssueI have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscription

i15jrlfeqy5ftgb
Visitor
Plan/Premium Country India Device VIVO1814 My Question or Issue I have been charged 389 for 3 months through UPI but still sotify is not showing any type of subscription ...
2019-07-30 5:45:50 AM
2019-07-30 7:12:41 AM
Billy-J
Spotify Star
399 Views
1 replies
0 likes
Payment Problems
Payment Update

399 Views
1 replies
0 likes

Disabled/retired discount

My Question or IssueHow about a discount for retirees and disabled people? Nothing beyond whats currently offered to military and students. ANY discount would help people living off a fixed income.

118dbmix
Casual Listener
My Question or Issue How about a discount for retirees and disabled people? Nothing beyond whats currently offered to military and students. ANY discount would help people living...
2019-07-30 1:00:35 AM
2019-07-30 7:09:39 AM
Bethany_Dawn
Community Legend
1127 Views
3 replies
4 likes

1127 Views
3 replies
4 likes

Solved!! Stop premium subscription

PlanPremium for Family CountryThe Netherlands My Question or IssueA few years back I started a premium subscription trough my Facebook account.Some time after that I deleted my Facebook account, at that point I didn’t realise it would make things dif...

Bartholomeus1
Visitor
Plan Premium for Family Country The Netherlands My Question or Issue A few years back I started a premium subscription trough my Facebook account. Some time after that I del...
2019-07-29 10:35:46 AM
2019-07-29 2:30:26 PM
jsannn
Community Legend
462 Views
1 replies
0 likes

462 Views
1 replies
0 likes

normal account billing but I have a student account

HelloI have the problem that my account for more than a year is premium but student and I had to change the payment option but they charge me as a traditional premium account instead of being a student

lalitogarcia0
Visitor
Hello I have the problem that my account for more than a year is premium but student and I had to change the payment option but they charge me as a traditional premium account instead of being a stu...
2019-07-28 10:57:35 PM
2019-07-29 7:21:24 AM
Billy-J
Spotify Star
412 Views
1 replies
0 likes

412 Views
1 replies
0 likes

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