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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16757 Views
  • 27 replies
  • 4 likes
  • 16757 Views
  • 27 replies
  • 4 likes

Can't get student discount because of free trial

PlanFreeCountryAustria My Question or IssueI tried to get the student discount for premium, so I signed up for it and got verified by SheerID.When I tried to submit my bank details I received an error message saying that because I have already made u...

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  • Visitor
  • Plan Free Country Austria     My Question or Issue I tried to get the student discount for premium, so I signed up for it and got verified by SheerID. When I tried to submit my ...
  • Luan
  • Spotify Star
  • 793 Views
  • 1 replies
  • 1 likes
  • 793 Views
  • 1 replies
  • 1 likes

Superuser Contribution Upgrde to student premium

I trying to upgrade to student premium, but every time I go on that page is shows me that it doesn't exist. Does somebody know what I can do?

  • Visitor
  • I trying to upgrade to student premium,  but every time I go on that page is shows me that it doesn't exist. Does somebody know what I can do?
  • Katerina
  • Spotify Legend
  • 468 Views
  • 2 replies
  • 0 likes
  • 468 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscription issues

Hi I have a problem with my accountThe app took money from my debit automatically without any confirmation first recently. I learned that I could cancel my subscription yet the remaining days would still stay the same but that doesn't seem to be the ...

  • Visitor
  • Hi  I have a problem with my account The app took money from my debit automatically without any confirmation first recently. I learned that I could cancel my subscription yet the remaining day...
  • Katerina
  • Spotify Legend
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Premium free trial not completely working

PlanFree trial premiumCountry Netherlands DeviceXiaomi MI A2Operating SystemAndroid 9 My Question or IssueSo basically I just made a Spotify account and started a 3 month free trial for premium and paid the €0.01 check fee. The Spotify website says I...

  • Casual Listener
  •   Plan Free trial premium Country  Netherlands   Device Xiaomi MI A2 Operating System Android 9   My Question or Issue So basically I just made a Spotify account and s...
  • Billy-J
  • Spotify Star
  • 1298 Views
  • 8 replies
  • 0 likes
  • Premium
  • 1298 Views
  • 8 replies
  • 0 likes

antel

Cambie a premium en Uruguay con convenio de la empresa a antel pero sigo figurando free

  • Casual Listener
  • Cambie a premium en Uruguay con convenio de la empresa a antel pero sigo figurando free  
  • Billy-J
  • Spotify Star
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

Facebook email change

PlanPremiumCountryUSADeviceAcer Nitro 5 LaptopOperating SystemWindows 10 My Question or IssueHello! I am having an issue changing my email on Spotify. I realize I am using Spotify thru Facebook and I recently changed my email on Facebook since I do n...

  • Visitor
  •   Plan Premium Country USA Device Acer Nitro 5 Laptop Operating System Windows 10   My Question or Issue Hello! I am having an issue changing my email on Spotify. I realize I am ...
  • Luan
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Conta Premium

PlanFreen (I paid for premium)CountryBrasilDevice(Samsung Galaxy 9)Operating System(Android 9 Pie.) My Question or IssueEu comprei o spotify premium normal com os 3 meses gratuítos, fui cobrada em 10 reais, porém o Premium não foi ativado na minha co...

  • Visitor
  • Plan Freen (I paid for premium) Country Brasil Device (Samsung Galaxy 9) Operating System (Android 9 Pie.)   My Question or Issue Eu comprei o spotify premium normal com os 3 meses gra...
  • Luan
  • Spotify Star
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Help with Family Premium Plan

PlanPremiumCountryUSDeviceiphoneOperating Systemios My Question or IssueYour "upgrades" to Spotify Family Premium Plan tell me I have to re-invite my existing members with a geo-locating link to confirm they live with me. I tried doing this and the l...

  • Regular
  • Plan Premium Country US Device iphone Operating System ios    My Question or Issue Your "upgrades" to Spotify Family Premium Plan tell me I have to re-invite my existing members w...
  • Bitterlee
  • Regular
  • 412 Views
  • 2 replies
  • 0 likes
  • 412 Views
  • 2 replies
  • 0 likes

Block Followers

I just think we must block someone for a cyber bullying.I don't want to somebody in my spotify account and i did not see any solution to avoid from it.Is there any solution to that topic? I don't want to share my songs information some specific peopl...

  • Visitor
  • I just think we must block someone for a cyber bullying.I don't want to somebody in my spotify account and i did not see any solution to avoid from it.Is there any solution to that topic? I don'...
  • Luan
  • Spotify Star
  • 570 Views
  • 1 replies
  • 2 likes
  • 570 Views
  • 1 replies
  • 2 likes

Cancel premium account

I am currently on .99 cents 3 month premium account. It will expired on 11/9 . If I cancel the subscription on 10/9. Will I be charge 9.99 ? I am locate in Canada

  • Newbie
  • I am currently on .99 cents 3 month premium account. It will expired on 11/9 . If I cancel the subscription on 10/9. Will I be charge 9.99 ? I am locate in Canada 🇨🇦   
  • Billy-J
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Premium for Students

I keep applying for Premium for students and every time I keep getting denied. I am currently enrolled at a university and am using my school email yet nothing keeps popping up. I have submitted materials from my school with my name and the universit...

  • Casual Listener
  • I keep applying for Premium for students and every time I keep getting denied. I am currently enrolled at a university and am using my school email yet nothing keeps popping up. I have submitted mate...
  • Billy-J
  • Spotify Star
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Spotify account info shows card expired since 1 year but still works and charges my updated card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 954 Views
  • 3 replies
  • 0 likes
  • 954 Views
  • 3 replies
  • 0 likes

Payment

Hello my problem is payment. Verified that I am a student but i paid more. İ paid like premium. I want my payment returned to me because payment was made without my permission

  • Visitor
  • Hello my problem is payment. Verified that I am a student but i paid more. İ paid like premium. I want my payment returned to me because payment was made without my permission
  • Brunelicia
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Charged for free subscription

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Australia Device iPhone 7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Australia    Device iPhone 7 (iPhone ...
  • Brunelicia
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! I have a payment problem in my account

Plan11 month of Student Plan but now freeCountryTurkeyDevice(Huawei Mate 10 Lite)Operating System(Android 8.0 Oreo) My Question or IssueI'm using a student plan for about 11 months. But I can't renew my plan for 2 days. I used 2 credit cards but agai...

  • Casual Listener
  • Plan 11 month of Student Plan but now free Country Turkey Device (Huawei Mate 10 Lite) Operating System (Android 8.0 Oreo)   My Question or Issue I'm using a student plan for about 11 ...
  • BatuWinchester
  • Casual Listener
  • 498 Views
  • 2 replies
  • 1 likes
  • 498 Views
  • 2 replies
  • 1 likes

I was overcharged last month...

I live in the US, and i just noticed that last month I was over charged, 18.74$ instead of 9.99$, who can i contact to get a refund?thank you

  • Visitor
  • I live in the US, and i just noticed that last month I was over charged, 18.74$ instead of 9.99$, who can i contact to get a refund? thank you  
  • Billy-J
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

getting the 3 months for Spotify?

I would like to take advantage of the 3-month premium service. I only ask this because I didn't have the premium for long and would like to try this one. It seems I missed the opportunity for the offer by a few days..... It would go along way in maki...

  • Visitor
  • I would like to take advantage of the 3-month premium service. I only ask this because I didn't have the premium for long and would like to try this one. It seems I missed the opportunity for the off...
  • Billy-J
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Cancelling premium subscription on another account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, I've created another account some time ago and subscribed to premium, but I forgot the...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, ...
  • Billy-J
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

I have Spotify Premium with Hulu

I have Spotify Premium with Hulu and don't know how to access Hulu through the Spotify account. I have tried to log in with the Spotify Premium credentials and it doesn't work. I took a screen shot of my account to show what I am talking about. This ...

spotify with hulu.PNG
  • Casual Listener
  • I have Spotify Premium with Hulu and don't know how to access Hulu through the Spotify account.  I have tried to log in with the Spotify Premium credentials and it doesn't work.  I took a...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

buy e-cards

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi,where can I buy a gift card (e-card) on spotify's website?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi, wh...
  • Billy-J
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes