Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
amgb20
Casual Listener
109483 Views
70 replies
9 likes

109483 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13400 Views
26 replies
2 likes

13400 Views
26 replies
2 likes

PAGAMENTO

Olá, Fiz o pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito já foi efetuado no banco...

lucasdalalio
Visitor
Olá, Fiz o pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei p...
2019-07-17 7:09:39 PM
2019-07-18 4:44:21 PM
Luan
Spotify Star
583 Views
1 replies
0 likes

583 Views
1 replies
0 likes

Premium duo in Italy

Hi all, does anybody know if Spotify Premium Duo will soon be available in Italy?

Roberto_74
Casual Listener
Hi all, does anybody know if Spotify Premium Duo will soon be available in Italy?
2019-07-16 11:56:29 PM
2019-07-18 3:09:54 PM
Billy-J
Spotify Star
800 Views
3 replies
0 likes

800 Views
3 replies
0 likes

Premium payment failed

PlanPremiumCountryTurkeyDevice(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery month spotify wants my payment informations again and again. Im using the same credi cart at every payment but its doesnt takes ...

kaandemirkdd
Visitor
Plan Premium Country Turkey Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Every month spotify wants my payment informations aga...
2019-07-17 10:57:55 PM
2019-07-18 3:56:01 AM
Billy-J
Spotify Star
768 Views
1 replies
0 likes

768 Views
1 replies
0 likes

Not able to change credit card number

The subscription section does not have the payment change option. What happened? The KB article is incorrect.Please advise.

Ashy_Spot
Visitor
The subscription section does not have the payment change option. What happened? The KB article is incorrect. Please advise.
2019-07-17 8:54:18 PM
2019-07-17 10:09:44 PM
Billy-J
Spotify Star
560 Views
1 replies
0 likes

560 Views
1 replies
0 likes

Two Subscription Charges

Plan - PremiumCountry - US DeviceiPhone 8 My Question or IssueHi. I noticed that I'm being charged on my debit card and my credit card for premium accounts. How can I stop the charge on my debit card? Thanks,Adriana

lane_boy2
Visitor
Plan - Premium Country - US Device iPhone 8 My Question or Issue Hi. I noticed that I'm being charged on my debit card and my credit card for premium accounts. How can I ...
2019-07-17 7:06:09 PM
2019-07-17 7:50:18 PM
Billy-J
Spotify Star
589 Views
1 replies
0 likes

589 Views
1 replies
0 likes

Superuser Contribution Spotify premium family plan

I have Spotify premium and it won’t let me listen to any of my downloaded songs and it says I’m on Spotify free. Someone please help. I’m freakin our PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iO...

raychelhockey11
Casual Listener
I have Spotify premium and it won’t let me listen to any of my downloaded songs and it says I’m on Spotify free. Someone please help. I’m freakin our Plan Free/Premium Country Devic...
2019-06-07 5:31:19 AM
2019-07-17 4:41:48 PM
Katerina
Spotify Legend
1573 Views
3 replies
1 likes

1573 Views
3 replies
1 likes

Changing payment method not working

PlanPremium FamilyCountryBulgariaDeviceirrelevantOperating Systemirrelevant My Question or IssueHi guys, Recently my credit card got held by an ATM and the bank issued a new one. I got it and while it still wasn't activated I tried to update my payme...

DeerDancer
Casual Listener
Plan Premium Family Country Bulgaria Device irrelevant Operating System irrelevant My Question or Issue Hi guys, Recently my credit card got held by an ATM and the bank issu...
2019-07-17 6:55:08 AM
2019-07-17 4:31:33 PM
Jose_M
Spotify Star
751 Views
3 replies
0 likes

751 Views
3 replies
0 likes

Tengo cargos que no concuerdan con mi pago de membresía

PlanPremiumCountryMéxico Device(iPhone Operating System(iOS My Question tengo un cargo del día 10 de julio que no concuerda con mi fecha de corte 15 para empezar al igual que la cantidad que pago mensualmente por lo cual este me sale tengo dos cargos...

Jann1
Visitor
Plan Premium Country México Device (iPhone Operating System (iOS My Question tengo un cargo del día 10 de julio que no concuerda con mi fecha de corte...
2019-07-17 8:05:07 AM
2019-07-17 12:58:40 PM
Jose_M
Spotify Star
549 Views
1 replies
0 likes

549 Views
1 replies
0 likes

Superuser Contribution [All Platforms][Subscription] Spotify OPEN YOUR EYES

Start listening to your customers or you loss will be even larger.

Teazy
Music Fan
Start listening to your customers or you loss will be even larger.
2019-07-01 2:25:33 PM
2019-07-17 9:07:31 AM
Daisy
Spotify Legend
656 Views
1 replies
0 likes
All Platforms
Subscription

656 Views
1 replies
0 likes

About to give up trying

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just want to listen to my music but I’m considering just sticking with YouTube Premium. So ...

emotional
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just ...
2019-07-17 5:52:01 AM
2019-07-17 6:18:53 AM
Billy-J
Spotify Star
685 Views
1 replies
0 likes
Premium payment
Premium payment problem

685 Views
1 replies
0 likes

Solved!! Why, i'm premium, and you show ad?

Why Spotify show me ad ?I really don't like the reggaeton and go the home page and see that first, is horrible.i pay for a premium account and you promise no ad. PlanPremiumCountryHonduras Operating SystemWindows 10 My Question or Issue

tomasgaraypaz
Newbie
Why Spotify show me ad ? I really don't like the reggaeton and go the home page and see that first, is horrible. i pay for a premium account and you promise no ad. Plan Premium Count...
2018-07-28 2:36:14 AM
2019-07-17 3:55:49 AM
Billy-J
Spotify Star
1024 Views
3 replies
0 likes

1024 Views
3 replies
0 likes

Solved!!Superuser Contribution My post was deleted

I posted a detailed message about how Spotify has ignored my written communications sent by certified mail, in accordance with instructions in the Terms & Conditions for Gift Cards.Then I edited the post to correct a typo. And now the post has disapp...

KossB
Roadie
I posted a detailed message about how Spotify has ignored my written communications sent by certified mail, in accordance with instructions in the Terms & Conditions for Gift Cards. Then I edite...
2019-05-17 5:05:21 PM
2019-07-16 8:46:55 AM
Peter
Spotify Legend
2374 Views
9 replies
1 likes

2374 Views
9 replies
1 likes

Charged twice for premium But account says payment failed??

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

Shayapatten
Visitor
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9,...
2019-07-16 3:02:23 AM
2019-07-16 4:37:53 AM
Billy-J
Spotify Star
600 Views
1 replies
0 likes

600 Views
1 replies
0 likes

Can I validate if a gift card code is valid but without redeeming

Country MX I bougth a gift card , but I am not sure if I activated, I want to give that card as a gift, is still within the 12 months, but I just want to validate if the PIN Code is still valid so I can give the card as gift. Is is possible to do so ...

geva9276
Visitor
Country MX I bougth a gift card , but I am not sure if I activated, I want to give that card as a gift, is still within the 12 months, but I just want to validate if the PIN Code is st...
2019-07-16 1:53:10 AM
2019-07-16 4:34:35 AM
Billy-J
Spotify Star
1367 Views
1 replies
0 likes

1367 Views
1 replies
0 likes

Solved!! Leaving family plan tidily

Hello. I'm currently the payer on the family account. I just paid this month's subscription.Having split from my Wife, I now want to leave the family group and keep all my music, playlists etc. My ex is aware I'll be leaving the account and unsubscri...

stonelaughter
Music Fan
Hello. I'm currently the payer on the family account. I just paid this month's subscription. Having split from my Wife, I now want to leave the family group and keep all my music, playlists etc. M...
2019-07-15 11:10:30 PM
2019-07-16 4:19:30 AM
Billy-J
Spotify Star
4695 Views
1 replies
1 likes

4695 Views
1 replies
1 likes

Have been charged twice for a year

I just found out that I’ve been double billed for something like 16 months. I thought it was due to the fact that I had forgot about a previous account that I had, but this doesn’t seem to be the case. I read about it and it seems like many users enc...

cavelli7
Casual Listener
I just found out that I’ve been double billed for something like 16 months. I thought it was due to the fact that I had forgot about a previous account that I had, but this doesn’t seem to be the cas...
2019-07-15 2:28:48 PM
2019-07-15 6:15:38 PM
cavelli7
Casual Listener
409 Views
2 replies
0 likes

409 Views
2 replies
0 likes

Payment

PlanPremuimCountryUkDeviceHuaweiOperating System(iOS 10, Android Oreo, Windows 10,etc. My Question or IssuePayment was taken out of my account by PayPal through my banking app, however, I know for a fact there was 0 money in the account. I'm unable t...

Aoife2311
Visitor
Plan Premuim Country Uk Device Huawei Operating System (iOS 10, Android Oreo, Windows 10,etc. My Question or Issue Payment was taken out of my account by PayPal through my banki...
2019-07-15 2:23:32 AM
2019-07-15 5:24:34 AM
Billy-J
Spotify Star
405 Views
1 replies
0 likes

405 Views
1 replies
0 likes

Costs prolongation Spotify premium

PlanFree/PremiumCountryThe NetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy must we yearly pay 9,90 to prolong your excisting subscription on Spotify P...

Drynights
Visitor
Plan Free/Premium Country The Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
2019-07-14 11:54:23 PM
2019-07-15 5:22:32 AM
Billy-J
Spotify Star
344 Views
1 replies
0 likes

344 Views
1 replies
0 likes

Can not activate student premiumt

PlanFree/Premium student idCountryTurkeyDeviceIphone xs maxOperating Systemlatest version of ios My Question or IssueI can not recieve the discount of student premium.Even though it is my first account, sheer id says that my sheer id is used.I am goi...

melisergul
Visitor
Plan Free/Premium student id Country Turkey Device Iphone xs max Operating System latest version of ios My Question or Issue I can not recieve the discount of student ...
2019-07-14 1:13:28 PM
2019-07-14 4:31:47 PM
Billy-J
Spotify Star
644 Views
1 replies
0 likes
sheerID
student. Subscription

644 Views
1 replies
0 likes

My subscription!!!!

I applied subscription via load or my carrier but then when i entered the pin sent to me it says something went wrong then my load is 0.00 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Andro...

Davekrispinca
Visitor
I applied subscription via load or my carrier but then when i entered the pin sent to me it says something went wrong then my load is 0.00 Plan Free/Premium Country Device...
2019-07-14 10:22:31 AM
2019-07-14 4:29:10 PM
Billy-J
Spotify Star
402 Views
1 replies
0 likes

402 Views
1 replies
0 likes

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