Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62484 Views
43 replies
3 likes

62484 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8090 Views
23 replies
2 likes

8090 Views
23 replies
2 likes

How do I get premium through the app?

CountryEngland Device(iPhone 6)Operating System(iOS 11) Is there no way I can get premium through the Spotify app itself? Only asking as my internet application won’t let me open it at the moment

1119907137
Newbie
Country England Device (iPhone 6) Operating System (iOS 11) Is there no way I can get premium through the Spotify app itself? Only asking as my internet application won’t...
2019-04-29 5:46:55 PM
2019-04-29 8:12:10 PM
Robert_W
Community Legend
381 Views
1 replies
0 likes
Premium free trail compulsory

381 Views
1 replies
0 likes

[Canada]Google Home Mini Order Cancelled and Spotify Told Me They Can't Do Anything

After using the promotion link for the Google Home Mini and the order went through, Google Store cancelled my order. I think there was something wrong with the billing address.GS cancelled order email I called Google Store, they said I need to contac...

WheresMyMini
Casual Listener
After using the promotion link for the Google Home Mini and the order went through, Google Store cancelled my order. I think there was something wrong with the billing address. GS cancelled order ...
2019-04-25 12:53:08 AM
2019-04-29 3:03:52 PM
askariya
Music Fan
1655 Views
4 replies
0 likes
promotion

1655 Views
4 replies
0 likes

I’ve paid my subscription but I’m still having free account and Idk why

I had some issues with my credit card so I go back to free 2 days ago, I paid my subscription again today and I’m still being free in Spotify, can somebody help me?PlanFree/PremiumCountryMéxico DeviceIphone XSOperating System(iOS 10) My Question or I...

Mellcly
Newbie
I had some issues with my credit card so I go back to free 2 days ago, I paid my subscription again today and I’m still being free in Spotify, can somebody help me? Plan Free/Premium Country Méxi...
2019-04-29 7:08:59 AM
2019-04-29 3:02:09 PM
Bittencourt
Spotify Star
269 Views
1 replies
0 likes

269 Views
1 replies
0 likes

Premium with Hulu

Premium USA iphone 8+ but did it through my Ps4 IOS 12.2 I subscribed to spotify premium because of the new promotion premium with Hulubought the subscription through my ps4 but didn't receive my Hulu subscription ??

Welcomeback2
Casual Listener
Premium USA iphone 8+ but did it through my Ps4 IOS 12.2 I subscribed to spotify premium because of the new promotion premium ...
2019-04-22 8:07:18 AM
2019-04-29 12:50:22 PM
Billy-J
Spotify Star
1724 Views
3 replies
0 likes
Hulu
PREMIUM INTRODUCTION OFFER

1724 Views
3 replies
0 likes

spotify charge me twice for march and April subscription

PlanPremiumCountryMalaysiaDeviceiPhone6Operating SystemiOS 12 My Question or Issuemy bank account has been charged twice for march and April subscription. Is spotify going to refund my money?

ennchow
Newbie
Plan Premium Country Malaysia Device iPhone6 Operating System iOS 12 My Question or Issue my bank account has been charged twice for march and April subscription. Is spotify going to...
2019-04-29 9:00:28 AM
2019-04-29 12:46:07 PM
Luan
Spotify Star
460 Views
1 replies
0 likes

460 Views
1 replies
0 likes

Subscription changed from Family Premium to Single Premium on its own.

PlanPremium Family, but it swtiched to Premium Sinlge on it’s own.Country DeviceApple iPhones, windows computersOperating System(iOS, Windows 10) My Question or Issue My husband started getting ads while he was listening to music. I still have premiu...

MusicManDW
Casual Listener
Plan Premium Family, but it swtiched to Premium Sinlge on it’s own. Country Device Apple iPhones, windows computers Operating System (iOS, Windows 10) My Question or Issue &nb...
2019-04-26 8:29:51 PM
2019-04-29 12:45:24 PM
Billy-J
Spotify Star
421 Views
3 replies
0 likes

421 Views
3 replies
0 likes

Charged after I canceled my suscription. I Need my refound at least te last one.

PlanFree/PremiumCountryMéxico Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI canceled my single premium plan to be part of a familiar plan. But I still been charg...

Paulina84
Regular
Plan Free/Premium Country México Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I...
2019-04-27 2:14:36 AM
2019-04-29 5:48:18 AM
Billy-J
Spotify Star
345 Views
1 replies
0 likes

345 Views
1 replies
0 likes

I made the the signature of the spotify premium, and I cant use it

I deleted accidentally the app of spotify on my cellphone and at the same day I rescue it to my cellphone and my account that was premium back to the non-premium, in this month the cash discounted of my bank account and I still cant use my premium ac...

larissa_bdlima
Newbie
I deleted accidentally the app of spotify on my cellphone and at the same day I rescue it to my cellphone and my account that was premium back to the non-premium, in this month the cash discounted of...
2019-04-26 11:45:17 PM
2019-04-29 5:46:12 AM
Billy-J
Spotify Star
333 Views
1 replies
0 likes

333 Views
1 replies
0 likes

[Subscription] Hulu ads free + Spotify

PlanFree/PremiumCountryUnited StatesDeviceiPhone 6Operating SystemiOS 12.2 My Question or IssueI am a student, I have a Hulu account and I want to add my Spotify to it so I can get the student subscription. I do not know how to go about doing this. p...

12135021188
Newbie
Plan Free/Premium Country United States Device iPhone 6 Operating System iOS 12.2 My Question or Issue I am a student, I have a Hulu account and I want to add my Spotify to it so I c...
2019-04-26 12:57:28 AM
2019-04-29 5:44:23 AM
Billy-J
Spotify Star
270 Views
1 replies
0 likes

270 Views
1 replies
0 likes

Google home mini

PlanPremium When going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, I am greeted with "It looks like you've not registered your interest for this offer yet." I never received an email advertising this promotion.

Mr_kumar
Newbie
Plan Premium When going to https://www.spotify.com/ca-en/googlehome/redeem/ to redeem my google home mini, I am greeted with "It looks like you've not registered your interest for...
2019-04-26 9:08:10 PM
2019-04-29 5:42:55 AM
Billy-J
Spotify Star
288 Views
1 replies
0 likes

288 Views
1 replies
0 likes

Google Home Mini Discount

PlanPremiumCountryCanada My Question or Issue Afternoon,I have been trying to claim the google home mini but each time i try to the discount is not applied. I have revieved the link in my email which sends me to the google store to choose a mini. Whe...

Elkin29
Newbie
Plan Premium Country Canada My Question or Issue Afternoon, I have been trying to claim the google home mini but each time i try to the discount is not applied. I have revieved ...
2019-04-28 10:54:43 PM
2019-04-29 5:36:43 AM
Billy-J
Spotify Star
274 Views
1 replies
0 likes

274 Views
1 replies
0 likes

Google home mini offer

PlanPremiumCountryCanada My Question or Issue Hello, I am waiting for my google home mini for so long now since I’ve got the confirmation that it was ordered, when can I except receiving it? Thank you and have a nice weekend... Sandrine Stordiau Obte...

Lillysand
Casual Listener
Plan Premium Country Canada My Question or Issue Hello, I am waiting for my google home mini for so long now since I’ve got the confirmation that it was ordered, wh...
2019-04-27 3:07:40 AM
2019-04-29 5:35:21 AM
Billy-J
Spotify Star
345 Views
3 replies
0 likes

345 Views
3 replies
0 likes

Google home mini?

So today found out this promo from a friend who got theirs, but i got no email or anything about tjis. Ive gone too two links one says page not found, other sayd i was not opped in for yhis. How could i if never told? How can one get this as beed sub...

sreolla
Casual Listener
So today found out this promo from a friend who got theirs, but i got no email or anything about tjis. Ive gone too two links one says page not found, other sayd i was not opped in for yhis. How coul...
2019-04-27 11:35:21 PM
2019-04-29 5:31:06 AM
Billy-J
Spotify Star
256 Views
1 replies
0 likes

256 Views
1 replies
0 likes

Student Discount

When you get the student discount, is it one big payment of 4.99 a month so I'd be paying 60 dollars at one time? Or does it charge 4.99 a month like it regularly does without the student discount?

khnaomi
Newbie
When you get the student discount, is it one big payment of 4.99 a month so I'd be paying 60 dollars at one time? Or does it charge 4.99 a month like it regularly does without the student discount? ...
2019-04-29 2:24:05 AM
2019-04-29 4:56:33 AM
landonharris88
Composer
271 Views
1 replies
0 likes

271 Views
1 replies
0 likes

My Account Keeps Being Charged Twice A Month

PlanPremiumCountryUSADeviceiPhone SEOperating SystemiOSMy Question or IssueMy account keeps getting charged twice a month, $10.61 and $15.89 on two separate occasions. I have a premium subscription. I should be paying only $10 once a month to be usin...

mslauraann
Casual Listener
Plan Premium Country USA Device iPhone SE Operating System iOS My Question or Issue My account keeps getting charged twice a month, $10.61 and $15.89 on two separate occasions. I have a prem...
2019-04-27 10:52:28 PM
2019-04-28 10:51:29 PM
mslauraann
Casual Listener
449 Views
1 replies
1 likes

449 Views
1 replies
1 likes

Free Google Home Mini

Do they restock the google minis?

Siman
Newbie
Do they restock the google minis?
2019-04-27 3:07:20 AM
2019-04-28 8:15:32 PM
Billy-J
Spotify Star
264 Views
1 replies
0 likes

264 Views
1 replies
0 likes

New user - can't get Google Home mini offer because of 30-day trial

PlanPremium trialCountryCanadaDevicePCOperating SystemWindowsMy Question or IssueI'd like to get the Google Home Mini offer (in Canada), but when I signed up for Premium, I was put on a 30-day trial. I've tried to find a way to pay, but there doesn't...

NTradd
Newbie
Plan Premium trial Country Canada Device PC Operating System Windows My Question or Issue I'd like to get the Google Home Mini offer (in Canada), but when I signed up for Premium, I was put ...
2019-04-27 11:40:27 AM
2019-04-28 8:05:49 PM
Billy-J
Spotify Star
471 Views
1 replies
0 likes

471 Views
1 replies
0 likes

Google Home Mini Offer In Canada

I was wondering if the offer is over? I never got an email or anything about it so I never knew till one of my friends mentioned it today. I have premium for students and was wondering if I could get it.

xoxopixie
Newbie
I was wondering if the offer is over? I never got an email or anything about it so I never knew till one of my friends mentioned it today. I have premium for students and was wondering if I could get...
2019-04-27 6:40:30 PM
2019-04-28 8:04:29 PM
Billy-J
Spotify Star
639 Views
1 replies
0 likes

639 Views
1 replies
0 likes

Google home promotion

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently applied for the free google home mini and they said I had one reserved for me. I k...

BBolt1995
Casual Listener
Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently a...
2019-04-26 6:25:14 PM
2019-04-28 5:34:38 PM
Billy-J
Spotify Star
815 Views
3 replies
0 likes

815 Views
3 replies
0 likes

Free Google Home Canada - Many Hours and still Spotify link broken

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

RossKi
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-04-26 8:48:00 PM
2019-04-28 4:31:46 PM
Billy-J
Spotify Star
285 Views
1 replies
0 likes

285 Views
1 replies
0 likes

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