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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

128998 Views

69 replies

9 likes

Premium for Family
  • 128998 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

57459 Views

87 replies

4 likes

  • 57459 Views
  • 87 replies
  • 4 likes

Spotify Premium Family plan

Hello Spotify,Can I share my Spotify Premium Family plan with my friends?

Visitor

Hello Spotify, Can I share my Spotify Premium Family plan with my friends?

Shuidong

Roadie

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Spotify Premium Duo

I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?

Visitor

I tried to access Spotify Premium Duo under Account Overview, but it just keeps buffering and won't let me access. Is this because the one i'm sharing with removed their account?

Billy-J

Spotify Star

511 Views

1 replies

1 likes

  • 511 Views
  • 1 replies
  • 1 likes

I bought premium on my old account that I don’t use can I switch it to my regular one

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Charged twice 2 different amounts, why?

I've been charged twice this month.I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook.I just renewed my premiuim.But I've been charged €12.99 and €9.99 on September 15thWhy is this Spotify?

Visitor

I've been charged twice this month. I didn't upgrade to family, I don't have multiple accounts. My account is linked to my Facebook. I just renewed my premiuim. But I've been charged €12.99 and €9...

Billy-J

Spotify Star

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

Solved!! Using Hulu with Spotify Premium

PlanPremiumUS DeviceWindows 10 Laptop & Android PhoneOperating SystemWindows & Android My Question or IssueI know this has been posted a lot but none of the solutions work for me. Any time I go to Hulu they want to charge me. I got into the free Hulu...

Casual Listener

Plan Premium US   Device Windows 10 Laptop & Android Phone Operating System Windows & Android    My Question or Issue I know this has been posted a lot but none of th...

Billy-J

Spotify Star

643 Views

4 replies

0 likes

  • 643 Views
  • 4 replies
  • 0 likes

subscription/account problems

I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate account I didn't know existed have the premium plan and ...

Casual Listener

I have a Facebook linked free account that I just tried to make premium. However, I used a different email address as it asked for one linked to my student account. This has now made a separate accou...

OneByBoo

Roadie

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Transfer Spotify bill to Tele2 bill

PlanPremiumCountrySwedenDeviceiPhone X My Question or IssueHi! I spoke to Tele2s cust-service which told me that I need to contact Spotify in order to transfer my Spotify bill to my Tele2 bill. I do not want to open a new account of course, I just wa...

Casual Listener

Plan Premium Country Sweden Device iPhone X   My Question or Issue Hi!   I spoke to Tele2s cust-service which told me that I need to contact Spotify in order to transfer my Spotif...

Mangapojke

Casual Listener

1320 Views

4 replies

0 likes

Tele2
  • 1320 Views
  • 4 replies
  • 0 likes

Can't access Hulu with Spotify Premium with Hulu

Am a Spotify Premium with Hulu subscriber. I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream Hulu any longer. I've tried to relink my accounts but it says...

Casual Listener

Am a Spotify Premium with Hulu subscriber.   I have already linked my account to Hulu, and used to be able to access Hulu to stream. But recently I can't login into my Hulu account or stream H...

twos

Casual Listener

1597 Views

2 replies

0 likes

  • 1597 Views
  • 2 replies
  • 0 likes

Spotify logs me out of premium when offline

PlanPremiumCountryGermany/Canada DeviceMoto G5Operating SystemAndroid My Question or IssueSpotify logs me out when offline. Was driving to US today where I don't have data. Then the spotify app, instead of working, showed a login screen of death tell...

Casual Listener

Plan Premium Country Germany/Canada   Device Moto G5 Operating System Android   My Question or Issue Spotify logs me out when offline.   Was driving to US today where I do...

tyleranne

Casual Listener

1968 Views

1 replies

0 likes

  • 1968 Views
  • 1 replies
  • 0 likes

Cancel Spotify Student phone subscription

PlanFree/PremiumCountryPhilippinesDeviceSony Xperia C302Operating SystemAndroid 4.2.2 Jellybean My Question or IssueHow can I cancel my subscription with student discount? I got my subscription but I don't get my premium.

Casual Listener

Plan Free/Premium Country Philippines Device Sony Xperia C302 Operating System Android 4.2.2 Jellybean   My Question or Issue How can I cancel my subscription with student discount? I ...

HaggaiAromin

Casual Listener

546 Views

6 replies

0 likes

  • 546 Views
  • 6 replies
  • 0 likes

Change from Premium to Free plan

PlanFree/PremiumCountryMexicoDevice(iPhone 8 Plus)My Question or IssueI just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, does it begin in Oct 13 and ends on Nov 13?Follow up:Can I redeem...

Visitor

Plan Free/Premium Country Mexico Device (iPhone 8 Plus) My Question or Issue I just cancel my premium plan (which will officially end on october 13) If I redeem a gift card for a month today, ...

Billy-J

Spotify Star

636 Views

1 replies

0 likes

GIFT CARD RENEWAL FOR PREMIUM
Gift Cards
  • 636 Views
  • 1 replies
  • 0 likes

Spotify Student not avaibile in slovakia

Hello, so one of my frend in CZ told me there is an awesome price for students like myself and i should check it out. He showed me how to do it however when i tryed to buy it, there was no student discount in Slovakia. Can I know the reason why it is...

Newbie

Hello, so one of my frend in CZ told me there is an awesome price for students like myself and i should check it out. He showed me how to do it however when i tryed to buy it, there was no student di...

Billy-J

Spotify Star

1103 Views

1 replies

1 likes

  • 1103 Views
  • 1 replies
  • 1 likes

spotify offers me 3 free months by clicking on a ad that doesn't work

That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options.¿?

Visitor

That's it. I've tried like 10 times after listening to a commercial by clicking on the "3 months trial" ad but it sends me to a 1 month page or other options. ¿?

Billy-J

Spotify Star

775 Views

3 replies

0 likes

  • 775 Views
  • 3 replies
  • 0 likes

Pago por prueba de treinta días.

Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro. No, nunca había contratado premium ni nada parecido.PlanPremiumCountryMéxicoDeviceSamsung Galaxy A6+

Visitor

Acabo de iniciar la prueba gratuita y ya se me realizó un cobró por $98, en el recibo aparecen $0 pero en mi cuenta bancaria aparece el cobro.  No, nunca había contratado premium ni nada pareci...

Rene01

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Cancel Spotify Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

11148849849

Casual Listener

850 Views

2 replies

0 likes

Spotify Premium
Spotify Premium crash
Spotify Premium Student
  • 850 Views
  • 2 replies
  • 0 likes

Spotify Premium gift card - wrong country?

I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, where I live. Is there a way to change the card in an...

Visitor

I received a 10EUR Spotify Premium gift card today. However, I can't activate it for some reason, I guess its because the card was bought in Germany and my spotify account is based in Switzerland, wh...

Brunelicia

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Payment Charge Issue

Hello,having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. Plan: Premium DuoCountry: Ireland Thnaks Oliver

Visitor

Hello, having canceled my premium account a few months ago. I am still being charged for a premium account. Even though I am a member of a premium duo account. Which shows under my account plan. &n...

Brunelicia

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

Can't subscribe to premium

PlanFree/PremiumCountry canada Device(iPhone 7)Operating System(iOS 10, My Question or IssueHello, I seem to be having problems subsribing to premium itself, im am currently with spotify free. Orignally, i was applying to get the student offer, i sen...

Visitor

Plan Free/Premium Country canada   Device (iPhone 7) Operating System (iOS 10,   My Question or Issue Hello, I seem to be having problems subsribing to premium itself, im am curre...

Loxer

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

HELP - Charged twice for 2 different account types on my account

PlanPremium -> StudentCountryCanada My Question or IssueI switched my account plan from premium (9.99/month) to student (4.99) and I got charged for both this month. Can I get a refund back for one of the payments???

Visitor

Plan Premium -> Student Country Canada   My Question or Issue I switched my account plan from premium (9.99/month) to student  (4.99) and I got charged for both this month. Can I g...

Billy-J

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Solved

Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify family in the last week. Only way I can play songs with no...

Visitor

 Can’t get app to change over to premium. I do not have a facebook account, nor do I want one. I have logged out, logged in. I have deleted, reset, signed out, signed in, signed up for Spotify f...

Brunelicia

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes