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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4313 Views
  • 23 replies
  • 2 likes
  • 4313 Views
  • 23 replies
  • 2 likes

Superuser Contribution Valentine’s Day free premium offer

There’s a Spotify ad for 60 day Valentine’s Day **bleep** trial. But nowhere can you redeem it. Huh?

  • Casual Listener
  • There’s a Spotify ad for 60 day Valentine’s Day **bleep** trial. But nowhere can you redeem it. Huh?
  • Jemi
  • Spotify Legend
  • 21221 Views
  • 11 replies
  • 6 likes
  • 21221 Views
  • 11 replies
  • 6 likes

Canada Premium for Family Annual Subscription payment

I'm in Canada and I want to purchase an annual Family Premium Plan instead of a monthly subscription. Can anyone point me in the right direction? I found a useful link for annual Premium plan payment from a community member that I had not been able t...

  • Newbie
  •     I'm in Canada and I want to purchase an annual Family Premium Plan instead of a monthly subscription. Can anyone point me in the right direction? I found a useful link for annual Prem...
  • OneByBoo
  • Roadie
  • 1005 Views
  • 1 replies
  • 0 likes
  • 1005 Views
  • 1 replies
  • 0 likes

Changed payment card

Hello,I have updated my payment card and I can't find a way to make sure the old card was deleted and is no longer stored at Spotify.How can I verify that only the current card is stored with spotify, and not the one I have used in the past.Thank you...

  • Newbie
  •   Hello, I have updated my payment card and I can't find a way to make sure the old card was deleted and is no longer stored at Spotify. How can I verify that only the current card is stored ...
  • OneByBoo
  • Roadie
  • 288 Views
  • 1 replies
  • 1 likes
  • 288 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant purchase premium on FNB Visa

Hi Im trying to subscribe to premium. New user. Im from south africa and spotify is apparently still new here. Im trying to pay with my first national bank Visa card but keep getting payment failed. Please dont give me an answer of go look at this cr...

  • Casual Listener
  •   Hi   Im trying to subscribe to premium. New user.   Im from south africa and spotify is apparently still new here. Im trying to pay with my first national bank Visa card but kee...
  • b1nd3r512
  • Casual Listener
  • 1461 Views
  • 4 replies
  • 4 likes
  • 1461 Views
  • 4 replies
  • 4 likes

Spotify + Hulu Price

With hulu's price going down $2 is the hulu+spotify bundle's price going go to down as well?

  • Newbie
  •   With hulu's price going down $2 is the hulu+spotify bundle's price going go to down as well? 
  • Jose_M
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Solved!! How do I buy a premium giftcard for someone in another country?

So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable in the country you bought it in, and I can't find a w...

  • Casual Listener
  • So valentine's day is coming up and I would like to buy a spotify premium giftcard for someone in another country, but from what I've seen, the gift cards you can buy at stores are only redeemable in...
  • Loxer
  • Community Legend
  • 1711 Views
  • 1 replies
  • 0 likes
  • Different country
    Gift Card
    Premium
  • 1711 Views
  • 1 replies
  • 0 likes

Unable to change payment details

PlanPremiumCountry Device(iPhone SE)Operating System(iOS 1,) My Question or IssueI was informed that I have to change my payment details. I forgot to do so, and my student subcription was cancelled. Now I tried to change payment details and I can't d...

  • Casual Listener
  • Plan Premium Country   Device (iPhone SE) Operating System (iOS 1,)   My Question or Issue I was informed that I have to change my payment details. I forgot to do so, and my stude...
  • Brunelicia
  • Community Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • 397 Views
  • 3 replies
  • 0 likes

Subscription with US card and Canadian address

Hey, I'm on the premium plan, and I have been paying my subscription with a canadian credit card. That particular account is running low on funds as I'm trying to close it off. Right now I have an american credit card that I use for my day-to-day, bu...

  • Casual Listener
  •   Hey,   I'm on the premium plan, and I have been paying my subscription with a canadian credit card. That particular account is running low on funds as I'm trying to close it ...
  • Brunelicia
  • Community Legend
  • 516 Views
  • 3 replies
  • 0 likes
  • 516 Views
  • 3 replies
  • 0 likes

Charged twice per month

I have been charged twice this month, why? I only have one account linked to my email Premium

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  • Casual Listener
  •     I have been charged twice this month, why? I only have one account linked to my email   Premium
  • OneByBoo
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Question About Free Home Mini

I’m So I received the email back when they were sending them out... clicked on link..reserved our mini. I noticed today that we never received it, so I contacted chat and an extremely rude person told me that I didn’t complete my order, I just reserv...

  • Newbie
  • I’m So I received the email back when they were sending them out... clicked on link..reserved our mini. I noticed today that we never received it, so I contacted chat and an extremely rude person tol...
  • Billy-J
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Paying for premium and not having it

bin paying for Spotify premium for 6 months or more now and haven’t got it yet please help thank you PlanFree/PremiumCountry DeviceiPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • bin paying for Spotify premium  for 6 months or more now and haven’t got it yet please help thank you  Plan Free/Premium Country   Device iPhone 6 Operating System (iOS 10, And...
  • Jose_M
  • Spotify Star
  • 313 Views
  • 5 replies
  • 0 likes
  • 313 Views
  • 5 replies
  • 0 likes

Payment still being taken from bank account from an account that is not in use

PlanPremiumCountryCanada My Question or Issue An old account my ex used is still taking payments from my bank account every month. How do I stop this? He no longer knows the username, password or email he used.. help!!

  • Newbie
  •   Plan Premium Country Canada   My Question or Issue  An old account my ex used is still taking payments from my bank account every month. How do I stop this? He no longer know...
  • Bethany_Dawn
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Premium Randomly Stopped

PlanFree/PremiumCountry CanadaDeviceOneplus 5Operating SystemAndroid My Question or Issue Woke up this morning and the app says I no longer have premium. I did not cancel any payments. so I wondering what happened?Thanks

  • Newbie
  • Plan Free/Premium Country  Canada Device Oneplus 5 Operating System Android   My Question or Issue  Woke up this morning and the app says I no longer have premium. I did not ...
  • OneByBoo
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Valentine’s Day free premium offer

Hello,unfortunately I cannot activate the 60 day premium trial. I never had a spotify account, so i created one. I never subscribed to premium before. Please help me.Thanks in Advance!

  • Casual Listener
  • Hello, unfortunately I cannot activate the 60 day premium trial. I never had a spotify account, so i created one. I never subscribed to premium before. Please help me. Thanks in Advance!
  • Billy-J
  • Spotify Star
  • 1087 Views
  • 3 replies
  • 0 likes
  • 1087 Views
  • 3 replies
  • 0 likes

Upgrade to Premium

My Question or IssueHi! I’ve been trying to upgrade my free Spotify account to Premium, but couldn’tIt shows a message that my account cannot change to Premium PlanFree to Premium CountryMexico DeviceiPhone XR Operating SystemiOS 10

  • Casual Listener
  • My Question or Issue Hi! I’ve been trying to upgrade my free Spotify account to Premium, but couldn’t It shows a message that my account cannot change to Premium   Plan Free to Premium &nb...
  • Brunelicia
  • Community Legend
  • 309 Views
  • 5 replies
  • 0 likes
  • 309 Views
  • 5 replies
  • 0 likes

Album limit reached, WT actual F

PlanPremiumCountrySweden My Question or IssueFor a while I get denied when I want to add an album to my library, Im a paying member and Im thinking of going back to Google Music (where I even can upload my own stuff). Having a paid subsription and fi...

  • Casual Listener
  • Plan Premium Country Sweden    My Question or Issue For a while I get denied when I want to add an album to my library, Im a paying member and Im thinking of going back to Google Musi...
  • Brunelicia
  • Community Legend
  • 4340 Views
  • 3 replies
  • 6 likes
  • 4340 Views
  • 3 replies
  • 6 likes

Not my credit card

I singles up for the free trial at work in the office computer so we could listen to music in the store (coffee shop). Now I have been somehow signed up for the premium version but I never entered a credit card number or any billing info. There is so...

  • Newbie
  • I singles up for the free trial at work in the office computer so we could listen to music in the store (coffee shop). Now I have been somehow signed up for the premium version but I never entered a ...
  • Bittencourt
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

I cant have my Premium account

Hello , i was pay my premium for oxxo (is like 7 eleven ) and I was want to see if I was have the change of the account and nothing don't change still say I need a buy a premium , I was go to oxxo and said they see all be a correct payment . Maybe th...

  • Newbie
  • Hello , i was pay my premium for oxxo (is like 7 eleven ) and I was want to see if I was have the change of the account and nothing don't change still say I need a buy a premium , I was go to oxxo an...
  • Billy-J
  • Spotify Star
  • 197 Views
  • 1 replies
  • 1 likes
  • 197 Views
  • 1 replies
  • 1 likes

Credit Card Fail But On Card It was Success

Can Someone Help me Im From Philippines And Im Buying Subcription Student Package I Used American Express Virtual Card I put Everything Correctly And I click Next It Says Card Fail But I Recieve A Message From Card That I made A Trancsaction And When...

2D20AC73-8472-498E-9042-2C50673D53F8.png
  • Newbie
  • Can Someone Help me Im From Philippines And Im Buying Subcription  Student Package I Used American Express Virtual Card I put Everything Correctly And I click Next It Says Card Fail But I Reciev...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Facturation étudiante non effective

PlanPremium EtudiantCountry France My Question or IssueJe suis inscrit avec mon profil avec spotify étudiant, je l'ai renouvellé le 7 novembre mais pourtant j'ai toujours été débité en plein tarif en novembre, décembre. Après une manipulation faite e...

  • Regular
  • Plan Premium Etudiant Country  France  My Question or Issue Je suis inscrit avec mon profil avec spotify étudiant, je l'ai renouvellé le 7 novembre mais pourtant j'ai toujours été débi...
  • Guido
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes