Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 41652 Views
- 19 replies
- 1 likes
- 41652 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5277 Views
- 23 replies
- 2 likes
- 5277 Views
- 23 replies
- 2 likes
Help
I can't remember my account and I just found out it keeps charging me every month.. what do I do
- I can't remember my account and I just found out it keeps charging me every month.. what do I do
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- Spotify Star
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
Can't pay with visa
I can't pay premium acc
- I can't pay premium acc
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- Spotify Star
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Charged at wrong price
I bought the 3 months premium at HK$4.90 offered at this Christmas yesterday however after I paid I found that I was charged at HK$58. Is there any way to refund the extra charge of HK$55.1? Thank you.
- I bought the 3 months premium at HK$4.90 offered at this Christmas yesterday however after I paid I found that I was charged at HK$58. Is there any way to refund the extra charge of HK$55.1? Thank yo...
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- Spotify Star
- 144 Views
- 1 replies
- 0 likes
- 144 Views
- 1 replies
- 0 likes
Have have paid for premium, but account says I'm now on free??
I have been using spotify for the past few months on premium, which has been fine. but today my acount says im on the free service? i have checked that i have paid correctly through my mobile provider. I have re installed the app on my phone, and re ...
- I have been using spotify for the past few months on premium, which has been fine. but today my acount says im on the free service? i have checked that i have paid correctly through my mobile provide...
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- Spotify Star
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Pay with mobile
Hi,I wanted to know if we can subscribe to Spotify with our mobil plan, because I don't have any credit card Sincerely
- Hi, I wanted to know if we can subscribe to Spotify with our mobil plan, because I don't have any credit card 😞 Sincerely
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- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Unable to update Premium subscription
Hi there! I spent 45 minutes with your Help over chat last week and was assured by the end that my payment for the annual Premium subscription would go through. Unfortunately, the same issue exists... Please advise, and thanks in advance!
- Hi there! I spent 45 minutes with your Help over chat last week and was assured by the end that my payment for the annual Premium subscription would go through. Unfortunately, the same is...
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- Spotify Star
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
No se activa premiun
Premiun pagado pero no se activa
- Premiun pagado pero no se activa
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- Spotify Star
- 156 Views
- 1 replies
- 0 likes
- 156 Views
- 1 replies
- 0 likes
Recaptcha
Recaptcha is the worst and tends to make me hate websites. If you make them go away I will buy a premium subscription.
- Recaptcha is the worst and tends to make me hate websites. If you make them go away I will buy a premium subscription.
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- Casual Listener
- 413 Views
- 2 replies
- 0 likes
- 413 Views
- 2 replies
- 0 likes
Spotify shows "error" on my TV screen.
I am a Premuim member and have been using Spotify for around 2 months. Last week it stopped working with only the word "error" on my TV screen. No suggestions I have read solve the problem. I don't like that you can't contact the company direct with ...
- I am a Premuim member and have been using Spotify for around 2 months. Last week it stopped working with only the word "error" on my TV screen. No suggestions I have read solve the problem. I d...
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- Community Legend
- 1301 Views
- 3 replies
- 0 likes
- 1301 Views
- 3 replies
- 0 likes
Subscription paid on July 20, trying to renew on August 2nd
PlanPremiumCountry CanadaDeviceEssential Ph-1Operating SystemAndroid 7.1 My Question or Issue Why only 12 days into my one month, is my subscription ended
- Plan Premium Country Canada Device Essential Ph-1 Operating System Android 7.1 My Question or Issue Why only 12 days into my one month, is my subscription ended
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- Casual Listener
- 254 Views
- 5 replies
- 0 likes
- 254 Views
- 5 replies
- 0 likes
Payment
PlanFree/PremiumCountry LatviaDevice iPhone 8Operating System(iOS 11 My Question or Issue I just tried paying with newly registered credit card and website showed me error, however money from my bank account is gone, tried the same thing again, happe...
- Plan Free/Premium Country Latvia Device iPhone 8 Operating System (iOS 11 My Question or Issue I just tried paying with newly registered credit card and website sho...
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- Casual Listener
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Paying for Premium but...
PlanPaying for Premium but my account says FreeCountry USADeviceiPhone 7Operating SystemWindows 10 My Question or IssueHi! I’ve been trying to connect my Spotify account to Alexa, but the app won’t allow it because it states that my Spotify account i...
- Plan Paying for Premium but my account says Free Country USA Device iPhone 7 Operating System Windows 10 My Question or Issue Hi! I’ve been trying to connect my Spotify account...
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- Spotify Star
- 272 Views
- 3 replies
- 0 likes
- 272 Views
- 3 replies
- 0 likes
Solved!! Can't pay for premium
PlanPremiumCountry NicaraguaDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or Issue Trying to pay my premium family plan but every time I try to do so spotify tells me that something went wrong.. I've been calling to the bank and th...
- Plan Premium Country Nicaragua Device Samsung Galaxy S7 Operating System Android 8.0.0 My Question or Issue Trying to pay my premium family plan but every time I try to d...
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- Casual Listener
- 1713 Views
- 5 replies
- 0 likes
- 1713 Views
- 5 replies
- 0 likes
My premium account is bugged
Im trying to subscribe with a new payment for a while, im tried with different cards and nothing , i've been following the instructions over and over again, all my data is correct.i've even waited my account becomes free again and did upgrade to prem...
- Im trying to subscribe with a new payment for a while, im tried with different cards and nothing , i've been following the instructions over and over again, all my data is correct...
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- Spotify Star
- 1307 Views
- 16 replies
- 1 likes
- 1307 Views
- 16 replies
- 1 likes
Subscribing Premium through SMART LOAD
I'm currently trying to subscribe to premium through SMART LOAD using my cellphone number and it's not working. It shows that I have to "contact the support team."
- I'm currently trying to subscribe to premium through SMART LOAD using my cellphone number and it's not working. It shows that I have to "contact the support team."
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- Spotify Star
- 315 Views
- 1 replies
- 0 likes
- 315 Views
- 1 replies
- 0 likes
Lost all my music and premium!!
Opened the Spotify app and I was logged off for some reason logged back on and all my music was gone and also my premium subscription. Help!!
- Opened the Spotify app and I was logged off for some reason logged back on and all my music was gone and also my premium subscription. Help!!
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Premium not working on new phone.
Premium member, payment comes out monthly etc. Switched to a newer iPhone downloaded apps the same. Logged into Spotify using Facebook as always. However, upon logging in using Facebook it comes up as free version not premium. Many playlist I had sav...
- Premium member, payment comes out monthly etc. Switched to a newer iPhone downloaded apps the same. Logged into Spotify using Facebook as always. However, upon logging in using Facebook it comes up a...
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- Spotify Star
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Having issues finding my account
I have premium account that i have been paying for monthly for about a year now....phone smashed...cant see screen...got a new phone ...try to sign in with my account email and its bringing me to an account but says theres no subscription...anf wanti...
- I have premium account that i have been paying for monthly for about a year now....phone smashed...cant see screen...got a new phone ...try to sign in with my account email and its bringing me to an ...
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- Spotify Star
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Spotify Premium
Hi, I want to pay my spotify premium using my Bill account, but there is no option for bill account at the payment method. im kinda confused because my friends have that kind of payment method.
- Hi, I want to pay my spotify premium using my Bill account, but there is no option for bill account at the payment method. im kinda confused because my friends have that kind of payment method.
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- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Spotify Premium Subscription Failed
I used globe as my payment option for the spotify premium subscription and at now it says that my payment has failed though my load had been charged. I even the receipt in the account. There's 1 months free trial, right? And today, my 1 month free tr...
- I used globe as my payment option for the spotify premium subscription and at now it says that my payment has failed though my load had been charged. I even the receipt in the account. The...
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- Spotify Star
- 240 Views
- 1 replies
- 0 likes
- 240 Views
- 1 replies
- 0 likes