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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152104 Views

69 replies

10 likes

Premium for Family
  • 152104 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98057 Views

89 replies

4 likes

  • 98057 Views
  • 89 replies
  • 4 likes

Superuser Contribution Getting emails like a new Premium user

Happy holidays everyone! I've been using Premium for a few years now, but this month it seems as if my status was reset to a new member. I'm getting onboarding emails about stuff I know well. Here's the timeline: 2017-12-17: the discounted full-year ...

Regular

Happy holidays everyone!   I've been using Premium for a few years now, but this month it seems as if my status was reset to a new member. I'm getting onboarding emails about stuff I know well...

Daisy

Spotify Legend

1497 Views

5 replies

0 likes

  • 1497 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium paid - still no access

Hello,I renewed my card details and was charged for premium account on January 2nd. There is no trace of this on my account and no access to premium - my account only offers to upgrade to premium. There is also no way to cancel the subscription made....

Visitor

Hello, I renewed my card details and was charged for premium account on January 2nd. There is no trace of this on my account and no access to premium - my account only offers to upgrade to premium. ...

Daisy

Spotify Legend

590 Views

6 replies

0 likes

  • 590 Views
  • 6 replies
  • 0 likes

Superuser Contribution How to go back to premium

I had a premium account for a several years, but I have been downgraded to free. I am unable to upgrade again. I get an error message that it is not possible to upgrade.How can I go back to premium?Pleaseee help me

Casual Listener

   I had a premium account for a several years, but I have been downgraded to free. I am unable to upgrade again. I get an error message that it is not possible to upgrade. How can I go...

Guido

Spotify Legend

2165 Views

3 replies

0 likes

  • 2165 Views
  • 3 replies
  • 0 likes

Solved!! Family plan did not work and I didn't notice... refund?

PlanPremiumCountryGermany My Question or Issue Hi there, I recently (about a year ago) planned to open up a family plan for my brother and my ex-girlfriend, who back then lived with me in an apartment. And me. Somehow I upgraded the plan, ever since ...

Casual Listener

    Plan Premium Country Germany  My Question or Issue  Hi there,   I recently (about a year ago) planned to open up a family plan for my brother and my ex-girlfrien...

Maxim

Spotify Star

700 Views

1 replies

0 likes

Premium
  • 700 Views
  • 1 replies
  • 0 likes

How to report a public commercial business playing Spotify without a Public Performance License(PPL)

How do I report a public commercial business for not having a Public Performance License (PPL) and playing Spotify throughout the building in violation? It is a business open to hundreds of people. I don't know anywhere else to inquire about this.

Newbie

How do I report a public commercial business for not having a Public Performance License (PPL) and playing Spotify throughout the building in violation? It is a business open to hundreds of people.&n...

Maxim

Spotify Star

2606 Views

1 replies

0 likes

Public Performance License (PPL)
  • 2606 Views
  • 1 replies
  • 0 likes

Premium Subscription

PlanUnknownCountryMalaysiaDeviceMi 5Operating SystemAndroid Pie My Question or Issue Hi,I was trying to subscribe to Premium, I was charged RM4 (and I know it should be like that, however it still shows my account as Free Account. But in the picture ...

Newbie

Plan Unknown Country Malaysia Device Mi 5 Operating System Android Pie   My Question or Issue  Hi, I was trying to subscribe to Premium, I was charged RM4 (and I know it should b...

Billy-J

Spotify Star

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing phone and no premium access

I changed my phone and downloaded Spotify but I cannot get my premium acccess Please help asap I have no music anymorePlanFree/PremiumCountry FrnceDeviceXiami 8Operating SystemAndroid My Question or Issue

Newbie

I changed my phone and downloaded Spotify but I cannot get my premium acccess   Please help asap I have no music anymore Plan Free/Premium Country  Frnce Device Xiami 8 Operating S...

OneByBoo

Roadie

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Charged by Spotify and NO ONE WILL GET BACK to me and Contact Form will not connect

I HAVE BEEN DOUBLE CHARGED BY SPOTIFY FOR THE SAME ACCOUNT - DIRECTLY AND THEN THRU APPLE. I HAVE TRIED TO CONTACT SPOTIFY THRU THE CONTACT FORM WHICH WILL NOT CONNECT NO MATTER HOW MANY TIMES I TRY TO SUBMIT IT. I WANT A REFUND BEFORE I REACTIVATE T...

Newbie

  I HAVE BEEN DOUBLE CHARGED BY SPOTIFY FOR THE SAME ACCOUNT - DIRECTLY AND THEN THRU APPLE.  I HAVE TRIED TO CONTACT SPOTIFY THRU THE CONTACT FORM WHICH WILL NOT CONNECT NO MATTER HOW MAN...

Daisy

Spotify Legend

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Solved!! Assinatura Spotify Premium

Estou com um problema. Uso spotify a 2 anos e sempre efetuei o pagamento por boleto bancário, até receber uma notificação no aplicativo que o programa não aceitaria mais essa forma de pagamento. Então eu registrei meu cartão de crédito, porém ele fez...

Newbie

Estou com um problema. Uso spotify a 2 anos e sempre efetuei o pagamento por boleto bancário, até receber uma notificação no aplicativo que o programa não aceitaria mais essa forma de pagamento. Entã...

Bittencourt

Spotify Star

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Charged and switched to Premium Family without being asked

PlanPremiumCountry New Zealand My Question or Issue I have had a premium subscription for a long time charged at $14.99 p/m. However i have just noticed that i was charged $22.50 this month and have now been upgraded to a Premium Family plan. This wa...

Newbie

Plan Premium Country  New Zealand       My Question or Issue   I have had a premium subscription for a long time charged at $14.99 p/m. However i have just noticed t...

OneByBoo

Roadie

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

student account with showtime

So I recently added Showtime to my accout and it linked to my boyfriend's mom account who use to have a showtime account that I previously used and was once logged into. Is there a way to switch that and create a showtime account linked to my email? ...

Newbie

So I recently added Showtime to my accout and it linked to my boyfriend's mom account who use to have a showtime account that I previously used and was once logged into. Is there a way to switch that...

OneByBoo

Roadie

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

why can't I get premium student?

PlanPremium for StudentsCountry USADeviceIPhone 7Operating SystemIDK My Question or IssueI am 18 and enrolled at a qualified school but spotify says they cannot verify me when I put in my information. Does anyone have any tips? It says you have to be...

Newbie

  Plan Premium for Students Country  USA Device IPhone 7 Operating System IDK   My Question or Issue I am 18 and enrolled at a qualified school but spotify says they cannot ...

OneByBoo

Roadie

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

I'm trying to renew my student premium but my college is no longer there?

I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew it and my college (Fife College) is no longer there...

Newbie

I've had my student premium since September however I didn't have enough funds to pay for it this month until I was paid so I had to cancel it. Its now a few days later that I'm coming back to renew ...

OneByBoo

Roadie

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Mudança de plano

Plano: Spotify Premium Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja contratado ou terei que pagar o valor integral novamente.

Newbie

  Plano: Spotify Premium    Contratei o plano Spotify Premium hoje por engano e gostaria de trocar para o Plano "Premium Familiar", gostaria de saber se tem como abater no valor ja ...

Bittencourt

Spotify Star

614 Views

2 replies

0 likes

  • 614 Views
  • 2 replies
  • 0 likes

Charged for premium and premium family

PlanPremium FamilyCountry CanadaDevicePixel 2Operating System My Question or Issue I was charged the $9.99/mth fee on 12/31/2018 for my premium account, which would renew on 1/31/2019. On 1/2/2019 I upgraded to premium for family and was charged $14....

Newbie

  Plan Premium Family Country  Canada Device Pixel 2 Operating System   My Question or Issue   I was charged the $9.99/mth fee on 12/31/2018 for my premium account, whi...

Billy-J

Spotify Star

577 Views

1 replies

0 likes

Double billed
Double Charged
Premium accounts
  • 577 Views
  • 1 replies
  • 0 likes

PAYMENT ACCOUNT

PlanFreeCountrySpain Device(iPhone 7 )Operating System(iOS 10) My Question or Issue How can I know what corresponds to this payment Spotify P0********* ?

Newbie

Plan Free Country Spain  Device (iPhone 7 ) Operating System (iOS 10)   My Question or Issue  How can I know what corresponds to this payment Spotify P0********* <sensiti...

Billy-J

Spotify Star

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Subsription

PlanFree/Premium My Question or Issue I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do that?

Newbie

Plan Free/Premium     My Question or Issue  I have hulu with spotify ,how come Im not eligible to buy ad-ons or live tv theres dicounts on ad-ons i would like to get, how can I do...

Billy-J

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Pagamento Indevido

Olá! O Spotify me dispobilizou um teste de 30 dias, porém pediram para registrar meu cartão. Entretanto, debitaram da minha um mês, sendo que o acordo era debitar só a partir de fevereiro/2019. Gostaria de saber o que fazer para proceder nessa situaç...

Casual Listener

Olá! O Spotify me dispobilizou um teste de 30 dias, porém pediram para registrar meu cartão. Entretanto, debitaram da minha um mês, sendo que o acordo era debitar só a partir de fevereiro/2019. Gosta...

Bittencourt

Spotify Star

522 Views

3 replies

0 likes

  • 522 Views
  • 3 replies
  • 0 likes

Premium subscription charged twice in the same month

PlanPremiumCountrySpain DeviceiPhone 6s, Macbook air My Question or IssueHello,I was checking my bank account and I just realized that I got charged twice the same amount (9,99) on the same day that I renewed my premium subscription (on December 1st,...

Newbie

Plan Premium Country Spain   Device iPhone 6s,  Macbook air      My Question or Issue Hello, I was checking my bank account and I just realized that I got cha...

Billy-J

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

invited family but they didn't get premium as I have

I invited my family having the premium family account. They got the invitation and could log in, but after login they seem to have received the not premium account. Should we wait until the following payment?

Newbie

I invited my family having the premium family account. They got the invitation and could log in, but after login they seem to have received the not premium account. Should we wait until the following...

Billy-J

Spotify Star

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes