Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

Superuser Contribution Can't change country from France to NL

Hi, I am not able to change my country and paymet method. I am now paying with a French credit card and so my country says "France", but I want to pay through iDeal (the common Dutch payment method) and change my country to the Netherlands. I get tha...

  • Newbie
  • Hi,   I am not able to change my country and paymet method. I am now paying with a French credit card and so my country says "France", but I want to pay through iDeal (the common Dutch payment...
  • SergioDavid
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron 3 veces en la tarjeta de credito y no funciona la suscripción Premiun

Me cobraron 3 veces la suscripción en la tarjeta de crédito y aun no funciona en la aplicación. Cuando hacia el pago aparecía un error entonces intente pagar otra vez y siempre decía error, me cobraron todos los intentos que hice.

  • Newbie
  •    Me cobraron 3 veces la suscripción en la tarjeta de crédito y aun no funciona en la aplicación. Cuando hacia el pago aparecía un error entonces intente pagar otra vez y siempre decía...
  • SergioDavid
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription Period

PlanPremiumCountry RomaniaDeviceSamsung Galaxy S7 EdgeOperating SystemAndroid My Question or Issue I renewed my subscription on 31st of may and on the website it is stated that the subscripton will renew on 16th of june , after 2 weeks , not a month

  • Newbie
  • Plan Premium Country  Romania Device Samsung Galaxy S7 Edge Operating System Android   My Question or Issue  I renewed my subscription on 31st of may and on the website it is...
  • SergioDavid
  • Roadie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not receiving mine birthday gift for Premium's subscriber

Hi guys, I'm a new subscriber of the Spotify Premium service (about 3 months, incl. a month of free trial). I really love using your service since you came to Vietnam (I have been subscribing to Premium from about 3 days after your premiere in Vietna...

  • Newbie
  • Hi guys,   I'm a new subscriber of the Spotify Premium service (about 3 months, incl. a month of free trial). I really love using your service since you came to Vietnam (I have been subscribin...
  • SergioDavid
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reset my account on phone, lost premium status

I had a family subscription. I reset my spotify app on my phone. Logged back in, premium status gone. Other family members are still on the same family subscription we had before the reset and you are still taking my money. Please return my account t...

  • Visitor
  • I had a family subscription.   I reset my spotify app on my phone.   Logged back in, premium status gone.   Other family members are still on the same family subscription we had ...
  • SergioDavid
  • Roadie
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email account deleted

PlanPremiumCountry Netherlands My Question or Issue Hi, I deleted my Facebook account and the email account that was connected to my premium spotify account. Is it possible to transfer the premium spotify account from my old email address to my new e...

  • Newbie
  • Plan Premium Country  Netherlands     My Question or Issue  Hi, I deleted my Facebook account and the email account that was connected to my premium spotify account. Is it ...
  • SergioDavid
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Me tiraram como membro da família

Depois de entrar no plano familiar, me tiraram por não conseguirem comprovar meu endereço, mas como vão verificarmeu endereço se deixo meu GPS desligado?

  • Casual Listener
  • Depois de entrar no plano familiar, me tiraram por não conseguirem comprovar meu endereço, mas como vão verificarmeu endereço se deixo meu GPS desligado?
  • Bittencourt
  • Spotify Star
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

dubt about premium

Good morning to every one. I'm from Spain, but actually i live in México. When i want to buy the premium they said me that i can't pay with a spanish credit card.And my dubt is, if i pay the spanish premium could i use it here in México? Thank you ve...

  • Newbie
  • Good morning to every one.   I'm from Spain, but actually i live in México.   When i want to buy the premium they said me that i can't pay with a spanish credit card. And my dubt is, i...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Can't login anymore

PlanPremiumCountry Lithuania / NetherlandsDeviceSamsung Galaxy 8Operating System Android 8.0.0 My Question or Issue I cant login anymore, it said because I'm abroad ( I started to use spotify while I'm in netherlands, but used Lithuanian card, cause ...

  • Newbie
  •   Plan Premium Country  Lithuania / Netherlands Device Samsung Galaxy 8 Operating System  Android 8.0.0   My Question or Issue    I cant login anymore, ...
  • Luke
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Linking Hulu

I have a canceled Hulu account and an active one. I accidentally linked my canceled one. Can I change that to the active account before this trial period is over?

  • Newbie
  • I have a canceled Hulu account and an active one. I accidentally linked my canceled one. Can I change that to the active account before this trial period is over?
  • ll_xby-np142q
  • Newbie
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

Superuser Contribution não consigo ativar o premium

Boa noite, eu vim do brasil a alguns meses e só agora troquei o país nas minhas informações. Como sabe tive que cancelar a minha conta premium e após isso, mudei o país. Mas após isso, ja tentei ativar novamente a conta premium, coloquei todos os dad...

  • Newbie
  • Boa noite, eu vim do brasil a alguns meses e só agora troquei o país nas minhas informações. Como sabe tive que cancelar a minha conta premium e após isso, mudei o país. Mas após isso, ja tentei ativ...
  • Alfredo
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged by changing payment card

Hello,I'm using spotify since 2014 and today I choose to change my payment card to another and got charged 10,00 Reais (Br coin) for doing it. My question is: Will it disappear or i will need to pay for this?

  • Newbie
  •   Hello, I'm using spotify since 2014 and today I choose to change my payment card to another and got charged 10,00 Reais (Br coin) for doing it. My question is: Will it disappear or i will ne...
  • Alfredo
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Problem

PlanPremiumCountry TurkeyDeviceXiaomi Mi5Operating SystemAndroid Nougat My Question or Issue Hi. My husband invited me family plan on last month. No problem on first month. There was not enough credit to refresh premium, so i banned from family plan....

  • Newbie
  • Plan Premium Country  Turkey Device Xiaomi Mi5 Operating System Android Nougat   My Question or Issue   Hi. My husband invited me family plan on last month. No problem on fi...
  • _dlvycpaj-gi
  • Casual Listener
  • 219 Views
  • 3 replies
  • 0 likes
  • 219 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pago spotify estudiante se realizo el cobro 2 veces

hola, buenas noches.Me dispuse a realizar la compra de spotify para estudiante, ralice el proceso de compra llene los datos de mi tarjeta y me salto el paso de los papeles, pero como no dispongo de la documentacion decidi ya no hacer el proceso, este...

  • Casual Listener
  • hola, buenas noches. Me dispuse a realizar la compra de spotify  para estudiante, ralice el proceso de compra llene los datos de mi tarjeta y me salto el paso de los papeles, pero como no dispo...
  • SergioDavid
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito ayudaaa!!!

Me suscribí a un plan familiar hace algunas semanas, lo habia estado usando a la perfección, sin embargo un día quice escuchar música y me salieron anuncios, osea que me dejo de funcionar el spotify premium y a los demas miembros del plan no. ¿Alguie...

  • Newbie
  • Me suscribí a un plan familiar hace algunas semanas, lo habia estado usando a la perfección, sin embargo un día quice escuchar música y me salieron anuncios, osea que me dejo de funcionar el spotify ...
  • SergioDavid
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro estudiantes y premium

El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal.Se me descontarán los 4’99€ cada mes, aparte de los 9’99?

  • Casual Listener
  • El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal. Se me descontarán los 4’99€ cada mes, aparte de los 9’9...
  • SergioDavid
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro sin uso de premium

Hola, hace un par de meses di de baja a mi suscripcion como usuario premium y me siguen cobrando. Me acaba de llegar un msj de paypal el cual dice que que yo estoy inscripta o algo asi (sinceramente no se que es) pero lo cual desconozco y encima en i...

  • Newbie
  • Hola, hace un par de meses di de baja a mi suscripcion como usuario premium y me siguen cobrando. Me acaba de llegar un msj de paypal el cual dice que que yo estoy inscripta o algo asi (sinceramente ...
  • SergioDavid
  • Roadie
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Why am I charged twice but have no premium access?

I am billed on the 28th of the month on my AMEX but have no spotify access today? how do I fix this? My account only shows previous payments on the 2nd of the month using paypal, which I have now cancelled as I realized I was being billed my both pay...

  • Newbie
  •   I am billed on the 28th of the month on my AMEX but have no spotify access today? how do I fix this? My account only shows previous payments on the 2nd of the month using paypal, which I have...
  • Luke
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Purchased Premium but when I try to play a chosen radio station through Sonos says I need a full sub

None of the below information is required. However, the more you provide the easier it will be for us to try and hePlanPremiumCanada DeviceIpadOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePurchased Premium but when I tr...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and he Plan Premium Canada   Device Ipad Operating System (iOS 10, Android&nb...
  • Luke
  • Spotify Star
  • 405 Views
  • 4 replies
  • 0 likes
  • 405 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot purchase any subscription

Have tried all the advice, no payment methods work. Used to have premium subscription but let those lapse some time ago, now want to purchase again but I'm unable to.

  • Newbie
  • Have tried all the advice, no payment methods work. Used to have premium subscription but let those lapse some time ago, now want to purchase again but I'm unable to.
  • SergioDavid
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes