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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59349 Views
  • 25 replies
  • 5 likes
  • 59349 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35393 Views
  • 19 replies
  • 2 likes
  • 35393 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26560 Views
  • 16 replies
  • 2 likes
  • 26560 Views
  • 16 replies
  • 2 likes

Change Payment Method

Hello, I have followed the steps to change payment by going to my account and then suscription. but everytime I go to this option it only gives me the option to change my plan (which I won't) or Cancel my suscription (which I don't want to either) is...

  • Regular
  • Hello, I have followed the steps to change payment by going to my account and then suscription. but everytime I go to this option it only gives me the option to change my plan (which I won't) or Canc...
  • Josephsites09
  • Regular
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Purchasing a year of premium then moving countries?

I currently live in Poland, but I'm going to move back to my home country Germany during this year. If I buy a one year-subscription to premium, will it still be available after I move to Germany?

  • Casual Listener
  • I currently live in Poland, but I'm going to move back to my home country Germany during this year. If I buy a one year-subscription to premium, will it still be available after I move to Germany?
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

subscription canceled but debited

Hello,I was debited but i didn't finished my subscription ... why ?

  • Newbie
  • Hello, I was debited but i didn't finished my subscription ... why ?
  • Maxim
  • Spotify Star
  • 167 Views
  • 3 replies
  • 0 likes
  • 167 Views
  • 3 replies
  • 0 likes

How cancel subscription of account is not mine but I pay for it

I pay subscription to another account is not mine and I don't use it. So i need to cancel that subscription, is there a form to fill? Please help me. P.S. Sorry for my bad english.

  • Newbie
  • I pay subscription to another account is not mine and I don't use it. So i need to cancel that subscription, is there a form to fill? Please help me.   P.S. Sorry for my bad english.
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I have been having premium for some months but my card has been running out so i got a new card and numbers but now I can’t pay for the premium with the new card because I haven’t updated the card information before the premium ended what can I do to...

  • Casual Listener
  • I have been having premium for some months but my card has been running out so i got a new card and numbers but now I can’t pay for the premium with the new card because I haven’t updated the card in...
  • Jack
  • Roadie
  • 173 Views
  • 3 replies
  • 0 likes
  • 173 Views
  • 3 replies
  • 0 likes

Paying for premium, but have "Free" account

Didn't have money for a while, so they couldnt charge me for Premium. Got the money, And they have taken the money from my bank, but I still have "Free subscription" I have tried to log in and out, and checked if i have the right account. But nothing...

  • Newbie
  • Didn't have money for a while, so they couldnt charge me for Premium. Got the money, And they have taken the money from my bank, but I still have "Free subscription" I have tried to log in and out, a...
  • Luke
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy gift card with credit card

I need to buy several gift cards, but I am only able to buy one. First purchase works how it should, but with the second one i get message that my credit card is not working. I am getting crazy whit this. I have tried many times, in different days (a...

  • Casual Listener
  • I need to buy several gift cards, but I am only able to buy one. First purchase works how it should, but with the second one i get message that my credit card is not working. I am getting crazy whit ...
  • Annnika
  • Casual Listener
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Lost account with premium

Hey, I have made two accounts, I don't know why but i have premium on one but the other doesnt and they have the same details so when I put the username and password in it put me in the non-premium account, and I don't remember the email I used for t...

  • Casual Listener
  • Hey, I have made two accounts, I don't know why but i have premium on one but the other doesnt and they have the same details so when I put the username and password in it put me in the non-premium a...
  • Jbongcawil
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Payment failed

Recently my premium student + Hulu subscription expired, so I decided to renew it. I was actually charged for a standard premium account ($10.81) so I decided to contact customer services. A rep from Spotify recommended that they cancel my standard p...

  • Newbie
  • Recently my premium student + Hulu subscription expired, so I decided to renew it. I was actually charged for a standard premium account ($10.81) so I decided to contact customer services. A rep from...
  • 471 Views
  • 0 replies
  • 8 likes
  • 471 Views
  • 0 replies
  • 8 likes

Superuser Contribution Change country and it doesnt work! Help me!

I am currently using Spotify Premium (Japan). Then I change the country from Japan to Malaysia and i already made the payment for 1 year in Malaysian currency. But nothing changes as I am still using the Japanese version of Spotify. It would be very ...

  • Casual Listener
  • I am currently using Spotify Premium (Japan). Then I change the country from Japan to Malaysia and i already made the payment for 1 year in Malaysian currency. But nothing changes as I am s...
  • ZulHarith
  • Casual Listener
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

"Unfortunately, we couldn't confirm that you're a student"

Why am I getting this message when I am attempting to sign up for a student subscription? How does it go about verifying this information? My account is made with my student email address.

  • Newbie
  • Why am I getting this message when I am attempting to sign up for a student subscription? How does it go about verifying this information? My account is made with my student email address.
  • amirism
  • Roadie
  • 790 Views
  • 1 replies
  • 0 likes
  • 790 Views
  • 1 replies
  • 0 likes

Records of billing by Spotify

I am trying to compile a list of all of my previous bills from Spotify but I can't find any. Does Spotify send e-mails when your card is charged on a monthly basis or not?

  • Newbie
  • I am trying to compile a list of all of my previous bills from Spotify but I can't find any. Does Spotify send e-mails when your card is charged on a monthly basis or not?
  • YvhiR
  • Newbie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution different subscription on phone and computer

Hi, I do have a premium account included with my phone compagnie for few years. Today, spotify on my computer tell me that my subscription is expired. I asked my phone compagnie for a new access code and it work on my phone. My premium account is bac...

  • Newbie
  • Hi,  I do have a premium account included with my phone compagnie for few years.  Today, spotify on my computer tell me that my subscription is expired. I asked my phone compagnie fo...
  • Alfredo
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel Paid subscription via Rogers

Hi there, I am a Rogers Employee and am trying to cancel Spotify billed via Rogers for one of our customers so that he can purchase the Premium Family Plan via Spotify. When walking the customer through paid subscription with Spotify he is getting a ...

  • Newbie
  • Hi there,   I am a Rogers Employee and am trying to cancel Spotify billed via Rogers for one of our customers so that he can purchase the Premium Family Plan via Spotify. When walking the cust...
  • Alfredo
  • Roadie
  • 775 Views
  • 1 replies
  • 0 likes
  • Spotify Premium
  • 775 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium subscription

I have a premium subscription, account was opened in Singapore, I now live in Australia. I have changed countries however when I log in spotify it tells me I am not a premium member and keeps asking me to upgrade, however I have full premium spofity ...

  • Newbie
  • I have a premium subscription, account was opened in Singapore, I now live in Australia.  I have changed countries however when I log in spotify it tells me I am not a premium member and keeps a...
  • Alfredo
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Paid for Students Subscription now it’s gone?

My subscription isn’t working now Hulu and Spotify just stopped working a day ago and it’s acting like I never had premium an I now have a free version of Spotify and can’t access my Hulu account I really don’t understand what is going on an is there...

  • Newbie
  • My subscription isn’t working now Hulu and Spotify just stopped working a day ago and it’s acting like I never had premium an I now have a free version of Spotify and can’t access my Hulu account I r...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Gift Card with no destinatary

We are a company, who always buys gift card (with no name on it) so we can give ir as a reward to our sales team. But I can't find in Spotify that, the gift card has to have a name with a mail. Anyone knows if there is something like a "normal" gift ...

  • Casual Listener
  • We are a company, who always buys gift card (with no name on it) so we can give ir as a reward to our sales team. But I can't find in Spotify that, the gift card has to have a name with a mail. ...
  • Scarlet87
  • Casual Listener
  • 105 Views
  • 2 replies
  • 0 likes
  • 105 Views
  • 2 replies
  • 0 likes

Superuser Contribution Processing

Hello! I just paid my 3 month subscription a while ago and i was wondering if how will i know if its processed already???

  • Newbie
  • Hello! I just paid my 3 month subscription a while ago and i was wondering if how will i know if its processed already???
  • Aimee_T
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes