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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • IsabelaSantos
  • Casual Listener
  • 149506 Views
  • 100 replies
  • 12 likes
  • 149506 Views
  • 100 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 17153 Views
  • 27 replies
  • 4 likes
  • 17153 Views
  • 27 replies
  • 4 likes

I went for a free month trial and they still charged me the student price I’m losing a month free

I wanted the free month and put all my information, Spotify not only didn’t gave me the free month but instead they charged me the student price help

  • Casual Listener
  • I wanted the free month and put all my information, Spotify not only didn’t gave  me the free month but instead they charged me the student price help
  • Maxim
  • Spotify Star
  • 953 Views
  • 1 replies
  • 0 likes
  • Free
    month
    Premium
    Student
  • 953 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobra en dolares en vez de pesos argentinos

La publicidad muestra que cobra en pesos argentinos pero me vino en dólares! Que puedo hacer? Gracias

  • Newbie
  • La publicidad muestra que cobra en pesos argentinos pero me vino en dólares! Que puedo hacer? Gracias
  • delicia51
  • Newbie
  • 4456 Views
  • 2 replies
  • 3 likes
  • 4456 Views
  • 2 replies
  • 3 likes

Can you pay the student price with a direct bank account number?

I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If there is any other way to pay my bill than using a ca...

  • Newbie
  • I recently had my card stolen and have not been able to pay the subscription. I found out that I can not use PayPal for my student subscription nor is their a support number that I can contact. If th...
  • Keanu_C
  • Community Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Added Hulu to Spotify Premium Subscription, but cannot use Hulu giftcard

Hi, I received a Hulu gift card and tired to redeem it on Hulu. I keep getting the error shown in attachment. "Sorry, we encountered an error. Please try again later." Is there a fix or a work around available for me to use this and still redeem it? ...

  • Newbie
  • Hi,   I received a Hulu gift card and tired to redeem it on Hulu. I keep getting the error shown in attachment. "Sorry, we encountered an error. Please try again later."   Is there a fi...
  • Keanu_C
  • Community Legend
  • 950 Views
  • 1 replies
  • 0 likes
  • 950 Views
  • 1 replies
  • 0 likes

Solved!! Wrongly Charged for Spotify Premium.

Hello,So, I believe I have been wrongly charged for Spotify premium.I went onto the student Spotify premium offer simply to see if I was eligible for a student discount, but soon realised that I was not as am still in high school. I was forced to giv...

  • Casual Listener
  • Hello, So, I believe I have been wrongly charged for Spotify premium. I went onto the student Spotify premium offer simply to see if I was eligible for a student discount, but soon realised that I ...
  • riamk25
  • Casual Listener
  • 761 Views
  • 4 replies
  • 0 likes
  • 761 Views
  • 4 replies
  • 0 likes

DESCONTOU DUAS VEZES SEM EU USAR

DESCONTARAM DUAS VEZES NO MEU CARTÃO E NÃO CONSIGO ACESSAR A CONTA PREMIUMCOMO FAÇO PARA RESOLVER ISSO?! POR FAVOR!

  • Casual Listener
  • DESCONTARAM DUAS VEZES NO MEU CARTÃO E NÃO CONSIGO ACESSAR A CONTA PREMIUM COMO FAÇO PARA RESOLVER ISSO?! POR FAVOR!
  • Bittencourt
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

assinatura estudante

fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?

  • Newbie
  • fiz uma assinatura para estudantes, mais nao sou estudante e descontaram meu dinheiro e agora nao estou conseguindo usar o app, como faço agora?
  • Bittencourt
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Erro no formulário

Estou tentando comprar o premium via boleto bancário e não estou conseguindo. Aparece a mensagem de que há um erro no formulário, mas as informações estão todas corretas. Já tentei por outros navegadores e no e-mail que mandei disseram pra perguntar ...

  • Newbie
  • Estou tentando comprar o premium via boleto bancário e não estou conseguindo. Aparece a mensagem de que há um erro no formulário, mas as informações estão todas corretas. Já tentei por outros navegad...
  • Bittencourt
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Fui cobrado duas vezes

Comecei a me inscrever e acabou que cobrou duas vezes no meu cartão 

  • Newbie
  • Comecei a me inscrever e acabou que cobrou duas vezes no meu cartão 
  • Bittencourt
  • Spotify Star
  • 1258 Views
  • 4 replies
  • 0 likes
  • 1258 Views
  • 4 replies
  • 0 likes

Premium is not working on mobile

Just signed up for Spotify premium. Started my 30 day premium trial period before subscription payment. My account says premium, webplayer plays nicely whatever i search, pick.. however mobile App says : FREE, and keep suggesting Premium if I want an...

  • Casual Listener
  • Just signed up for Spotify premium. Started my 30 day premium trial period before subscription payment. My account says premium, webplayer plays nicely whatever i search, pick.. however mobile App sa...
  • Sharayahaguy
  • Newbie
  • 581 Views
  • 5 replies
  • 2 likes
  • 581 Views
  • 5 replies
  • 2 likes

$99 Annually for Premium-What about Capital One?

I'm currently paying for Premium with my Capital One credit card and getting the 50% rebate each month. But I received an offer to subscribe to Premium for a year for $99. Obviously I'm getting a better rate with Capital One, but that offer ends in a...

  • Music Fan
  • I'm currently paying for Premium with my Capital One credit card and getting the 50% rebate each month. But I received an offer to subscribe to Premium for a year for $99. Obviously I'm getting a bet...
  • demianblair
  • Newbie
  • 1383 Views
  • 2 replies
  • 0 likes
  • 1383 Views
  • 2 replies
  • 0 likes

Superuser Contribution Promblem z płatnością

Mam problem z płatnością za Spotify Premium.Kontaktowałem się z bankiem który powiedział że rzekomo nie posiada zapisanych jakichkolwiek prób płatności i że prawdopodobnie że jakis problem pojawił się po wszej stronie.Prosze o pomoc i wyjaśnienie gdz...

  • Newbie
  • Mam problem z płatnością za Spotify Premium.Kontaktowałem się z bankiem który powiedział że rzekomo nie posiada zapisanych jakichkolwiek prób płatności i że prawdopodobnie że jakis problem pojawił si...
  • SergioDavid
  • Roadie
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

En el plan familiar les envié la invitación a los otros usuarios pero cuando tratan de entrar dice que ah habido un error y no se pueden sumar a la cuenta

  • Newbie
  • En el plan familiar les envié la invitación a los otros usuarios pero cuando tratan de entrar dice que ah habido un error y no se pueden sumar a la cuenta
  • SergioDavid
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount, but charged twice this month, second one being £9.99

I have tried looking for the live chat option for an hour, but can't seem to find it this time. They fixed this problem for me in no time... I've been charged twice this month, and I'm on student discount, but my 2nd charge was £9.99

  • Newbie
  • I have tried looking for the live chat option for an hour, but can't seem to find it this time. They fixed this problem for me in no time...    I've been charged twice this month, and I'm...
  • Melody
  • Spotify
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Family Plan

Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?

  • Newbie
  • Can I still switch from one Spotify Family Plan to another if I have surpassed the exact 12 month mark?
  • Bethany_Dawn
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Cant change payment method

Aparently my credit card is rejecting the payment. When I want to update the payment method, I cannot do it. The system says that the credit card does not match with the country where I am. When I want to chenge the country from my account, the field...

  • Casual Listener
  • Aparently my credit card is rejecting the payment. When I want to update the payment method, I cannot do it. The system says that the credit card does not match with the country where I am. When I wa...
  • Luke
  • Spotify Star
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

add's

We have a subscription. Wer pay €4.99 per month. When logged in on our computer we have no annoying add's. When we want to play music from our phones through a bluetooth speaker we get the annoying add's. We logged out on our computer and logged in o...

  • Casual Listener
  • We have a subscription. Wer pay €4.99 per month. When logged in on our computer we have no annoying add's. When we want to play music from our phones through a bluetooth speaker we get the annoying a...
  • Narankiwi
  • Composer
  • 285 Views
  • 4 replies
  • 0 likes
  • 285 Views
  • 4 replies
  • 0 likes

Premium funktioniert nicht

Ich hatte bis vor einer halben srunde noch premium und jetzt ist es weg. Ich habe mich schon ein und ausgeloggt nix funktioniert. Bezahlt ist es auch schon. Seit dem 15.04. Können sie mir weiter helfen?

  • Newbie
  • Ich hatte bis vor einer halben srunde noch premium und jetzt ist es weg. Ich habe mich schon ein und ausgeloggt nix funktioniert. Bezahlt ist es auch schon. Seit dem 15.04.   Können sie mir we...
  • Luke
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Can´t use any card to renew my subscription

Hi community, I have been trying for 1 hour to renew my payment with 3 different cards and it has been impossible. First I changed to my new country (Denmark) and pay with my card but it failed. I tried once again with 2 differents spanish cards and ...

  • Newbie
  • Hi community,   I have been trying for  1 hour to renew my payment with 3 different cards and it has been impossible. First I changed to my new country (Denmark) and pay with my card but ...
  • Luke
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Explanation on how Free Streaming works

I am asking for an in depth explanation on the Free Streaming subscription and how exactly it works. I shouldn't have to pay for music that isn't stepped on with voice overs.I mean I don't **bleep** about what they are trying to say.

  • Newbie
  • I am asking for an in depth explanation on the Free Streaming subscription and how exactly it works. I shouldn't have to pay for music that isn't stepped on with voice overs. I mean I don't **bleep*...
  • Luke
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes