Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 40422 Views
- 20 replies
- 1 likes
- 40422 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5123 Views
- 23 replies
- 2 likes
- 5123 Views
- 23 replies
- 2 likes
Asking for premium
Need help. I already subscribe for the premium but spotify wont play and still asking me to get the premium.
- Need help. I already subscribe for the premium but spotify wont play and still asking me to get the premium.
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- Spotify Star
- 301 Views
- 5 replies
- 0 likes
- 301 Views
- 5 replies
- 0 likes
Cant buy spotify premium
So ive been trying to purchase spotify premium for a friends account using paypal but it keeps redirecting me back to the premium home screen every time I press Agree and Confirm. Im currently using the same paypal account for another spotify account...
- So ive been trying to purchase spotify premium for a friends account using paypal but it keeps redirecting me back to the premium home screen every time I press Agree and Confirm. Im currently using ...
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- Spotify Star
- 321 Views
- 1 replies
- 0 likes
- 321 Views
- 1 replies
- 0 likes
Your last payment didn’t work
Hi, i recently got got a new phone and I have lost family premium... a red screen comes up and says your last payment didn’t work but I have family premium!!!! How can I fix this? It frickin frustrating!
- Hi, i recently got got a new phone and I have lost family premium... a red screen comes up and says your last payment didn’t work but I have family premium!!!! How can I fix this? It frickin...
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- Casual Listener
- 425 Views
- 2 replies
- 0 likes
- 425 Views
- 2 replies
- 0 likes
Double Charging: 2 Paid Subscriptions in Single Account
Hi, Spotify! I was charged twice for my subscription. At first, I tried the student option, filled out the payment page but eventually cancelled it. I, then, chose the Family premium. Please return the amount that was wrongfully charged. Thanks!
- Hi, Spotify! I was charged twice for my subscription. At first, I tried the student option, filled out the payment page but eventually cancelled it. I, then, chose the Family premium. Please return t...
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- Newbie
- 132 Views
- 1 replies
- 0 likes
- 132 Views
- 1 replies
- 0 likes
Cancelling premium trial, without removing premium.
How would I go about doing this, as I want a 0% change that I'll be charged.
- How would I go about doing this, as I want a 0% change that I'll be charged.
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- Newbie
- 279 Views
- 4 replies
- 0 likes
- 279 Views
- 4 replies
- 0 likes
Premium for Students
I tried getting the student premium but i couldn’t be verified that i was a student so i couldnt get it. But i was charged two separate times for $4.99
- I tried getting the student premium but i couldn’t be verified that i was a student so i couldnt get it. But i was charged two separate times for $4.99
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- Casual Listener
- 327 Views
- 4 replies
- 0 likes
- 327 Views
- 4 replies
- 0 likes
Subscription failure and loss of music library
As of today my music in my spotfiy has been missing and now all of a sudden it says im on a free account when it shows i payed for it on the 5th February. All I want is my music back and my account to be back in order.
- As of today my music in my spotfiy has been missing and now all of a sudden it says im on a free account when it shows i payed for it on the 5th February. All I want is my music back and my account t...
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- Newbie
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes
I need a refund
I paid the wrong spotify account today, i instantly canceled and it says that I will have premium service for the next 30 days.. I'd like a refund so that I can loginto the correct spotify account and pay for permium service
- I paid the wrong spotify account today, i instantly canceled and it says that I will have premium service for the next 30 days.. I'd like a refund so that I can loginto the correct spotify account an...
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- Spotify Star
- 196 Views
- 1 replies
- 0 likes
- 196 Views
- 1 replies
- 0 likes
Solved!! Family plan for different addresses
Hi. Can I to subscribe Family Plan to use in different addresses? Actually to share with friends too. If yes, I will subscribe soon.
- Hi. Can I to subscribe Family Plan to use in different addresses? Actually to share with friends too. If yes, I will subscribe soon.
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- Casual Listener
- 985 Views
- 2 replies
- 0 likes
- 985 Views
- 2 replies
- 0 likes
Nao consigo assinar o premium
Nao consigo fazer minha assinatura premium, toda vez que tento assinar aparece a seguinte mensagem:''Falha no pagamento. Tente novamente ou use outra forma de pagamento. Obter ajuda''o que fazer?
- Nao consigo fazer minha assinatura premium, toda vez que tento assinar aparece a seguinte mensagem: '' Falha no pagamento. Tente novamente ou use outra forma de pagamento. Obter ajuda'' o q...
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- Newbie
- 661 Views
- 3 replies
- 7 likes
- 661 Views
- 3 replies
- 7 likes
Paying for Spotify via Apple Store
Currently paying for Spotify via the Apple Store but my app is not showing as premium. So I am stuck on the free even though I am paying for via App Store and my emails are different because I originally logged in with facebook
- Currently paying for Spotify via the Apple Store but my app is not showing as premium. So I am stuck on the free even though I am paying for via App Store and my emails are different because I origin...
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- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Spotify Premium Refund
Hi Guys, Last week my little brother accidently signed for Spotify Premium, and payed 199.00 BRL (Brazillian money). I Contacted Spotify by chat somehow and a guy called Phillip helped me. He cancelled my subscription AND said I was to receive a refu...
- Hi Guys, Last week my little brother accidently signed for Spotify Premium, and payed 199.00 BRL (Brazillian money). I Contacted Spotify by chat somehow and a guy called Phillip hel...
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- Casual Listener
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
[Subscription] Decreasing subscription price for long term subscribers
It says that my subscription is «Free».I’ve had Premium for more than 6 months and my dad has paid every month,well automatically...But few days ago I had Premium,but on the top of the screen it said something about the payment and playlist in red......
- It says that my subscription is «Free».I’ve had Premium for more than 6 months and my dad has paid every month,well automatically...But few days ago I had Premium,but on the top of the screen it said...
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- Casual Listener
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Paid for Premium (twice)-shows Free Only
I do not have two accounts like all the troubleshooting options suggest. I paid for Premium with a gift card in January & it still charged my monthly premium to my credit card, so I should have a $10 balance AND my PREMIUM should be working. ITS NOT!...
- I do not have two accounts like all the troubleshooting options suggest. I paid for Premium with a gift card in January & it still charged my monthly premium to my credit card, so I should ...
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- 200 Views
- 0 replies
- 1 likes
- 200 Views
- 0 replies
- 1 likes
no 60 days??
I started my subscription and it only gave me 30 days instead of the advertised 60, is this a bug? help please
- I started my subscription and it only gave me 30 days instead of the advertised 60, is this a bug? help please
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- Community Legend
- 367 Views
- 6 replies
- 0 likes
- 367 Views
- 6 replies
- 0 likes
Superuser Contribution Rogers promo ending, want to continue with Premium; don't want to lose my playlists
Hi! Wondering if there's a way I can seamlessly transition from my Rogers deal over to a paid premium plan without losing all my data/playlists/etc? Thx!~
- Hi! Wondering if there's a way I can seamlessly transition from my Rogers deal over to a paid premium plan without losing all my data/playlists/etc? Thx!~
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- Newbie
- 910 Views
- 2 replies
- 0 likes
- 910 Views
- 2 replies
- 0 likes
Account says i dont have premium but being charged
Im very frusterated because i recently discovered i have still been charged every month for premium when i cancelled it and deleted the app back in December, i followed the instructions online and went through all possible accounts with emails i have...
- Im very frusterated because i recently discovered i have still been charged every month for premium when i cancelled it and deleted the app back in December, i followed the instructions online and we...
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- Community Legend
- 168 Views
- 1 replies
- 0 likes
- 168 Views
- 1 replies
- 0 likes
I can’t go premium
Im a “new user” so I tried getting the 30 day free subscription, it said I had already taken a similar offer so I couldn’t get it , okay I tried it again and it told me that again , now I have just been trying to buy it regular I don’t care about the...
- Im a “new user” so I tried getting the 30 day free subscription, it said I had already taken a similar offer so I couldn’t get it , okay I tried it again and it told me that again , now I have just b...
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- Community Legend
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Changer d'abonnement
Bonjour,J'ai actuellement un abonnement Premium basique sur spotify, et j'aimerais passer a un abonnement family sur ce meme compte, quelle demarche dois-je suivre?Merci d'avance
- Bonjour, J'ai actuellement un abonnement Premium basique sur spotify, et j'aimerais passer a un abonnement family sur ce meme compte, quelle demarche dois-je suivre? Merci d'avance
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- Music Fan
- 3440 Views
- 1 replies
- 0 likes
- 3440 Views
- 1 replies
- 0 likes
Pedro Gross
Paguei a minha assinatura e ta dizendo que nao paguei. E nao esta com o premium ativo. O que faco?
- Paguei a minha assinatura e ta dizendo que nao paguei. E nao esta com o premium ativo. O que faco?
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- Spotify Star
- 208 Views
- 1 replies
- 0 likes
- 208 Views
- 1 replies
- 0 likes