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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6059 Views
  • 23 replies
  • 2 likes
  • 6059 Views
  • 23 replies
  • 2 likes

Superuser Contribution I CANT SEE THE OPTION TO GO FOR MOBILE PAYMENT

I want to use my mobile phone number to subscribe for premium. But I can't seem to see that option at the "pick a payment option" page. Please help

  • Newbie
  • I want to use my mobile phone number to subscribe for premium. But I can't seem to see that option at the "pick a payment option" page. Please help  
  • Alfredo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont accept my card details!!!

I cant update my payment method... i moved to canada and now it wont accept my canadian card.. what do i do?? I cant cope with the ads. Or with out my music!!!

  • Newbie
  • I cant update my payment method... i moved to canada and now it wont accept my canadian card.. what do i do?? I cant cope with the ads. Or with out my music!!!
  • Alfredo
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription wont work

I just signed up using my student discount and nothing is working yet. How long does it take for my subscription to start working

  • Newbie
  • I just signed up using my student discount and nothing is working yet. How long does it take for my subscription to start working
  • Alfredo
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30- or 7-days trial?

I downloaded the 30-day trial over the internet, but in the Spotify app I would say that my 7-day trial is now starting. How long can I use the trial now?

  • Newbie
  • I downloaded the 30-day trial over the internet, but in the Spotify app I would say that my 7-day trial is now starting. How long can I use the trial now?
  • Alfredo
  • Roadie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Cannot purchase Premium with virtual Visa debit card

Hi Guys.I recently created a new account and tried to purchase Premium with a virtual Visa prepaid card, but was advised that the only methods of payment are via credit card/PayPal/Pay Safe. I have used the virtual card on my previous account without...

  • Newbie
  • Hi Guys. I recently created a new account and tried to purchase Premium with a virtual Visa prepaid card, but was advised that the only methods of payment are via credit card/PayPal/Pay Safe. I have...
  • tstanger18
  • Newbie
  • 1589 Views
  • 1 replies
  • 0 likes
  • 1589 Views
  • 1 replies
  • 0 likes

Cancle free trial

HelloI put my credit card detail and sbuscribe free trial spotify around 11 Jaunary 2018 and my free trail will be expired on 11 Faburary 2018. However, I can't download spotify app so I am unable to listen music. Hence I want to cancel before 11 Feb...

  • Newbie
  • Hello I put my credit card detail and sbuscribe free trial spotify around 11 Jaunary 2018 and my free trail will be expired on 11 Faburary 2018.     However, I can't download spotif...
  • xtine2
  • Regular
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Solved!! Flac files?

Hi,With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library? Thanks

  • Casual Listener
  • Hi, With premium account, can i download music songs in flac file? If i make my account premium only for one month, can i download all my library?   Thanks
  • Nicka84
  • Casual Listener
  • 712 Views
  • 2 replies
  • 0 likes
  • 712 Views
  • 2 replies
  • 0 likes

Spotify Family Problems

Can't use family plan for week long trip in Portugal? Shared acc with me and my mom. This is dumb af.

  • Casual Listener
  • Can't use family plan for week long trip in Portugal? Shared acc with me and my mom. This is dumb af.
  • Giraffe2
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Can't accept family plan invitation

Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan but When I try to accept the invitation it says: "Yo...

  • Casual Listener
  • Hi, We recently downgraded our famiy account to "Free" because of something with my mother's credit card. I don't really know what happened. So now we just upgraded again to our premium family plan b...
  • barrerosky
  • Newbie
  • 339 Views
  • 4 replies
  • 0 likes
  • 339 Views
  • 4 replies
  • 0 likes

premium subscription and playlists....everything is gone!

i have a premium subscription since 2015 i guess....it was always fine...untill today. it suddenly looked strange, my playlists were gone and it said i did not have a premium account. but i do. i did change my password today cause i had to log in and...

  • Casual Listener
  • i have a premium subscription since 2015 i guess....it was always fine...untill today. it suddenly looked strange, my playlists were gone and it said i did not have a premium account. but i do. i did...
  • mabichelovesmus
  • Casual Listener
  • 279 Views
  • 4 replies
  • 0 likes
  • 279 Views
  • 4 replies
  • 0 likes

Asking for premium

Need help. I already subscribe for the premium but spotify wont play and still asking me to get the premium.

  • Casual Listener
  • Need help. I already subscribe for the premium but spotify wont play and still asking me to get the premium. 
  • Luke
  • Spotify Star
  • 315 Views
  • 5 replies
  • 0 likes
  • 315 Views
  • 5 replies
  • 0 likes

Cant buy spotify premium

So ive been trying to purchase spotify premium for a friends account using paypal but it keeps redirecting me back to the premium home screen every time I press Agree and Confirm. Im currently using the same paypal account for another spotify account...

  • Newbie
  • So ive been trying to purchase spotify premium for a friends account using paypal but it keeps redirecting me back to the premium home screen every time I press Agree and Confirm. Im currently using ...
  • Luke
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Your last payment didn’t work

Hi, i recently got got a new phone and I have lost family premium... a red screen comes up and says your last payment didn’t work but I have family premium!!!! How can I fix this? It frickin frustrating!

  • Casual Listener
  • Hi,   i recently got got a new phone and I have lost family premium... a red screen comes up and says your last payment didn’t work but I have family premium!!!! How can I fix this? It frickin...
  • Giulsy64
  • Casual Listener
  • 430 Views
  • 2 replies
  • 0 likes
  • 430 Views
  • 2 replies
  • 0 likes

Double Charging: 2 Paid Subscriptions in Single Account

Hi, Spotify! I was charged twice for my subscription. At first, I tried the student option, filled out the payment page but eventually cancelled it. I, then, chose the Family premium. Please return the amount that was wrongfully charged. Thanks!

  • Newbie
  • Hi, Spotify! I was charged twice for my subscription. At first, I tried the student option, filled out the payment page but eventually cancelled it. I, then, chose the Family premium. Please return t...
  • Rblake89
  • Newbie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Cancelling premium trial, without removing premium.

How would I go about doing this, as I want a 0% change that I'll be charged.

  • Casual Listener
  • How would I go about doing this, as I want a 0% change that I'll be charged.
  • Michael196
  • Newbie
  • 288 Views
  • 4 replies
  • 0 likes
  • 288 Views
  • 4 replies
  • 0 likes

Premium for Students

I tried getting the student premium but i couldn’t be verified that i was a student so i couldnt get it. But i was charged two separate times for $4.99

  • Newbie
  • I tried getting the student premium but i couldn’t be verified that i was a student so i couldnt get it. But i was charged two separate times for $4.99
  • ycemilcan
  • Casual Listener
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

Subscription failure and loss of music library

As of today my music in my spotfiy has been missing and now all of a sudden it says im on a free account when it shows i payed for it on the 5th February. All I want is my music back and my account to be back in order.

  • Newbie
  • As of today my music in my spotfiy has been missing and now all of a sudden it says im on a free account when it shows i payed for it on the 5th February. All I want is my music back and my account t...
  • hemanyong
  • Newbie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

I need a refund

I paid the wrong spotify account today, i instantly canceled and it says that I will have premium service for the next 30 days.. I'd like a refund so that I can loginto the correct spotify account and pay for permium service

  • Newbie
  • I paid the wrong spotify account today, i instantly canceled and it says that I will have premium service for the next 30 days.. I'd like a refund so that I can loginto the correct spotify account an...
  • Luke
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Family plan for different addresses

Hi. Can I to subscribe Family Plan to use in different addresses? Actually to share with friends too. If yes, I will subscribe soon.

  • Casual Listener
  • Hi.   Can I to subscribe Family Plan to use in different addresses? Actually to share with friends too.   If yes, I will subscribe soon.
  • duduowns
  • Casual Listener
  • 1016 Views
  • 2 replies
  • 0 likes
  • 1016 Views
  • 2 replies
  • 0 likes