Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 62415 Views
- 43 replies
- 3 likes
- 62415 Views
- 43 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 8078 Views
- 23 replies
- 2 likes
- 8078 Views
- 23 replies
- 2 likes
Waiting for new credit card
Hi There, I had to lock my old credit card and i m now waiting for the new one.What should I do if i cannot make the payment at the moment because of this issue?
- Hi There, I had to lock my old credit card and i m now waiting for the new one. What should I do if i cannot make the payment at the moment because of this issue?
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- Spotify Star
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
Solved!! Cancel Subscription before 12 months
So I am about to buy the student subscription but I cannot find additional information I seek. Will I get charged for all 12 months at once? If not, if I cancel the subscription on the 3rd month will i only pay 3x4.99 or will it keep charging me?Is t...
- So I am about to buy the student subscription but I cannot find additional information I seek. Will I get charged for all 12 months at once? If not, if I cancel the subscription on ...
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- Casual Listener
- 521 Views
- 2 replies
- 0 likes
- 521 Views
- 2 replies
- 0 likes
Paid for premium but get only the free version
On 12 January I could no longer play spotify on my tv. My spotify profile told me I was subscribed to the free version. So I thought my 1 year premium subscription had ended automatically , I didnt react.Now my visa account was charged with 9.99 euro...
- On 12 January I could no longer play spotify on my tv. My spotify profile told me I was subscribed to the free version. So I thought my 1 year premium subscription had ended automatically , I didnt r...
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Account.
Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez (*snip* )
- Is my account for $10.00 a month due this month of March R may ? Thank you Cynthia Gonzalez (*snip* )
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- Spotify Star
- 500 Views
- 1 replies
- 0 likes
- 500 Views
- 1 replies
- 0 likes
Solved!! Subscriction
I’m currently enrolled in premium subscription but my brother invited me to join his family plan. Will my previous subscription automatically cancel when I accept his invitation?
- I’m currently enrolled in premium subscription but my brother invited me to join his family plan. Will my previous subscription automatically cancel when I accept his invitation?
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- Casual Listener
- 420 Views
- 2 replies
- 0 likes
- 420 Views
- 2 replies
- 0 likes
Payment failed / different country
I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed",I have contacted my bank and there is no geo restricton with the card.So I was th...
- I live in Norway and have premium, and my creditcard got replaced a week before I went to Brazil. When I try to update my card information it only says "Payment failed", I have contacted my bank and...
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- Spotify Star
- 338 Views
- 4 replies
- 0 likes
- 338 Views
- 4 replies
- 0 likes
I cancelled my subscription but I'm still premium
I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I don't know how to please help I don't want to add my ...
- I have cancelled my subscription but im still premium my premium is up now and I still have it. I cancelled my old credit card and it's still on Spotify it won't let me delete it off or at least I do...
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- Spotify Star
- 806 Views
- 1 replies
- 0 likes
- 806 Views
- 1 replies
- 0 likes
Student premium
Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back?
- Please help me as soon as possible. I tryed to pay student premium, money left from my bank account and I didn't get premium. Ho I can get my money back?
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- Spotify Star
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Superuser Contribution PROBLEMA DE PAGO
Hola!Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio donde me decía que registrara mi tarjeta que no se haría...
- Hola! Estaba haciendo el tramite para contratar el plan premium para universitarios pero no finalice el proceso porque no tengo a la mano el documento que piden, antes de seguir salió un anuncio don...
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- Newbie
- 713 Views
- 8 replies
- 4 likes
- 713 Views
- 8 replies
- 4 likes
Account
How do you cancel something someone bought? There is a random person on my account.
- How do you cancel something someone bought? There is a random person on my account.
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- Not applicable
- 3583 Views
- 1 replies
- 0 likes
- 3583 Views
- 1 replies
- 0 likes
Student discounts and over-billing
Hi there,I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 was taken from my account and then an hour later a furt...
- Hi there, I'm on a student discount in Australia. I was billed $11.99 for my premium. I got that refunded and redeemed a student discount again to ensure i only pay the $5.99 student price. $5.99 wa...
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- Not applicable
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Premium Student Not Working
I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix this NOW!! I'm sick of getting ripped off - now my...
- I was billed for a premium account when I have the student 4.99 a month. Why did this happen?! I want a refund!!!! I only had the student account for 9 months, why am I being billed for PREMIUM!! Fix...
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- Not applicable
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Mobile Subscription Failed
How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.
- How do i use the same number again since it won't work whenever i try to subscribe. It just says "Oops, something went wrong" i need help.
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- Not applicable
- 186 Views
- 1 replies
- 0 likes
- 186 Views
- 1 replies
- 0 likes
Solved!! Cancelled subscription
I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire on the 12th of march. Will I get part of my money back? If not then...
- I accidentally subscribed for a family subscription while intending on buying the normal premium on 6th of march and I cancelled it on the same day and it says my premium will expire on the 12t...
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- Community Legend
- 724 Views
- 3 replies
- 0 likes
- 724 Views
- 3 replies
- 0 likes
Solved!! Problema con pago con tarjeta
Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la que intento usar ahora, solo cambie él plástico y ah...
- Hola que tál! Mi problema es que no pasa la tarjeta que intentó registrar para que se hagan los cargos de mi cuenta spotify, meses antes había utilizado una tarjeta de débito exactamente igual a la q...
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- Newbie
- 3155 Views
- 7 replies
- 4 likes
- 3155 Views
- 7 replies
- 4 likes
Paid for Year-Long Subscription - Can I Change to Family Plan?
In December, Spotify offered me a deal to pay for the whole year for $100 (thus, saving $20 for the year) so I took them up on it and paid. I now want to switch to the family plan, but don't want to end up paying the monthly amount on top of the $100...
- In December, Spotify offered me a deal to pay for the whole year for $100 (thus, saving $20 for the year) so I took them up on it and paid. I now want to switch to the family plan, but don't...
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- Not applicable
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
Tidak bisa login dengan facebook, padahal ID dan password sudah benar.
Saya log in spotify dengan account facebook, account facebook saya log out dengan sendirinya dari aplikasi spotify dan tidak bisa masuk lagi padahal ID dan password sudah benar, please help..
- Saya log in spotify dengan account facebook, account facebook saya log out dengan sendirinya dari aplikasi spotify dan tidak bisa masuk lagi padahal ID dan password sudah benar, please help..
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- 1261 Views
- 0 replies
- 0 likes
- 1261 Views
- 0 replies
- 0 likes
Payed for Premium still in Trial modus
I just payed successfully for Premium, but it is still in trial mode. I checked it on several devices.
- I just payed successfully for Premium, but it is still in trial mode. I checked it on several devices.
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- Regular
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
Credit Card/ Country Change
Okay, so I've been trying to change my payment type multiple times. First day I tried, it at least let me forward, but didn't accept any of my cards. Yesterday and today, it doesn't even let me try, can't get further than "Subscription" and "Update"....
- Okay, so I've been trying to change my payment type multiple times. First day I tried, it at least let me forward, but didn't accept any of my cards. Yesterday and today, it doesn't even let me try, ...
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- Newbie
- 248 Views
- 2 replies
- 0 likes
- 248 Views
- 2 replies
- 0 likes
Started a trial but also payd
Hello, a few minutes ago i started my free 30 day trial. I used my mobile phone number for this because i had enough money on it (13,97€), now i wanted to check if they are still there because i only took a free trial for 30 days and need to pay afte...
- Hello, a few minutes ago i started my free 30 day trial. I used my mobile phone number for this because i had enough money on it (13,97€), now i wanted to check if they are still there because i only...
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- 154 Views
- 0 replies
- 0 likes
- 154 Views
- 0 replies
- 0 likes