Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
71696 Views
19 replies
97 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
135337 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
74945 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
259107 Views
156 replies
13 likes
I was on a family plan and I was asked to confirm my postal code a week ago. Now this week I was removed from the family plan because "you couldn't verify my account." I don't understand this, I am located at the same address as my family account mem...
I was on a family plan and I was asked to confirm my postal code a week ago. Now this week I was removed from the family plan because "you couldn't verify my account." I don't understand this, I am l...
Newbie
322 Views
1 replies
0 likes
I paid the 5 bucks for both spotify and hulu but when I log in to hulu and pick the limited commercials plan like it says I should, it says that I will be charged for hulu, so what do I do?
I paid the 5 bucks for both spotify and hulu but when I log in to hulu and pick the limited commercials plan like it says I should, it says that I will be charged for hulu, so what do I do?
Casual Listener
397 Views
2 replies
0 likes
Hi hopefully someone can help me i'm having problems i activated three new accounts 6 months free through my cellular provider and two of them are working fine. They sent me a confirmation for the two that work but one of them are still saying it's a...
Hi hopefully someone can help me i'm having problems i activated three new accounts 6 months free through my cellular provider and two of them are working fine. They sent me a confirmation ...
Newbie
707 Views
2 replies
0 likes
Hey Everybody,giftcard, Subscription, Other Trying to purchase a gift card for someone and when I got to enter the date of delivery it says "invalid format." I've entered a lot of different formats all to the same conclusion. Suggestions? -B
Hey Everybody,giftcard, Subscription, Other Trying to purchase a gift card for someone and when I got to enter the date of delivery it says "invalid format." I've entered...
Newbie
19512 Views
22 replies
12 likes
I got charged twice in the same month
I got charged twice in the same month
Community Legend
945 Views
1 replies
0 likes
I recently upgraded to premium(March 24th), everything has been going fine. Today i go to listen to and it says that i need to upgrade to premium. I just paid to upgrade.
I recently upgraded to premium(March 24th), everything has been going fine. Today i go to listen to and it says that i need to upgrade to premium. I just paid to upgrade.
Community Legend
463 Views
1 replies
0 likes
Ik heb een cadeaubon aangekocht en op het ticket staat dat ie ook geactiveerd is. Toch lukt het niet om het te verzilveren wat ik ook doe..Ja ik typ de juiste code over dus daar kan het ook niet aan liggen..
Ik heb een cadeaubon aangekocht en op het ticket staat dat ie ook geactiveerd is. Toch lukt het niet om het te verzilveren wat ik ook doe.. Ja ik typ de juiste code over 🙂 dus daar kan het ook niet...
Community Legend
2946 Views
1 replies
1 likes
So more and more often now I have been seeing ads for "new releases" that cover the whole app. I have been a premium subscriber for many years now. Why am I seeing these ads? See the screenshot for reference.
So more and more often now I have been seeing ads for "new releases" that cover the whole app. I have been a premium subscriber for many years now. Why am I seeing these ads? See the screenshot for r...
Regular
738 Views
2 replies
1 likes
Hi there,I have tried to add my husband and the payment arrangement has changed accordingly. However when he accepts the invitation (he is a free member) his details are incorrect as to address and date of birth and he can't change them so he is prev...
Hi there, I have tried to add my husband and the payment arrangement has changed accordingly. However when he accepts the invitation (he is a free member) his details are incorrect as to address and...
Not applicable
704 Views
2 replies
0 likes
I tried to upgrade my account but after entering the credit card details the webpage generated an error message. I checked wih the bank, they said they were not rejecting the payment, it seemed to be rejected by spotify. After many attempts the same ...
I tried to upgrade my account but after entering the credit card details the webpage generated an error message. I checked wih the bank, they said they were not rejecting the payment, it seemed to be...
Roadie
274 Views
1 replies
0 likes
i pay for premium for many years but my account says i have only spotify normal?
i pay for premium for many years but my account says i have only spotify normal?
Community Legend
289 Views
1 replies
0 likes
So I just changed my subscription from Spotify Premium for students to Spotify Premium + Hulu. Spotify is working just fine, but when I log into my account in Hulu it is not linked to this subscription. I am still asked to use first month trial
So I just changed my subscription from Spotify Premium for students to Spotify Premium + Hulu. Spotify is working just fine, but when I log into my account in Hulu it is not linked to this subscripti...
Roadie
1129 Views
1 replies
0 likes
I have started the free trial on spotify but have still been charged. How do I get a refund?
I have started the free trial on spotify but have still been charged. How do I get a refund?
Roadie
652 Views
1 replies
0 likes
Hello,my Premium Account was reseted and now Spotfy wants me to pay again for the recovery.
Hello, my Premium Account was reseted and now Spotfy wants me to pay again for the recovery.
Roadie
1620 Views
1 replies
0 likes
So I had a family plan and got a new debit card, so my payment didn't go thru and I got put on the free version. I let my wife enter the card info on her account, but now I don't have premium on my end. Help?
So I had a family plan and got a new debit card, so my payment didn't go thru and I got put on the free version. I let my wife enter the card info on her account, but now I don't have premium on my e...
Roadie
496 Views
1 replies
0 likes
So (literally) yesterday, I started Spotify premium for 1 month free and it charged me even though it's a free trial. Why's that?
So (literally) yesterday, I started Spotify premium for 1 month free and it charged me even though it's a free trial. Why's that?
Roadie
828 Views
1 replies
0 likes
Hi,It is april 3 2018, I was supposed to be charge on april 4 2018 to renew my premium family. I cancelled my Premium today but a receipt with the date april 4 is already on my account and it says that my next payment will be on may 4. It is not lega...
Hi, It is april 3 2018, I was supposed to be charge on april 4 2018 to renew my premium family. I cancelled my Premium today but a receipt with the date april 4 is already on my account and it says ...
Roadie
334 Views
1 replies
0 likes
Spoiler (Highlight to read)Spoiler (Highlight to read)Hi,I want to buy premium subscription (probably family) can my relatives in India access Spotify music store to listen music by accessing same login id. Hi,I want to buy premium subscription (prob...
Hi, I want to buy premium subscription (probably family) can my relatives in India access Spotify music store to listen music by accessing same login id.
Roadie
677 Views
1 replies
0 likes
Hello everyone, I wanted to get Spotify Premium and pay with Paypal, but when everything (paypal login and accept the payment of 0,99€) is finished, nothing happens and the paying screen apperas again. Does someone know, why that not working? Regards...
Hello everyone, I wanted to get Spotify Premium and pay with Paypal, but when everything (paypal login and accept the payment of 0,99€) is finished, nothing happens and the paying screen app...
Newbie
301 Views
1 replies
0 likes
When I pay for premium I just says Payment failed. Try again, or use a different payment method. Get helpWhat to do plz help And I have tried different credit cards
When I pay for premium I just says Payment failed. Try again, or use a different payment method. Get help What to do plz help And I have tried different credit cards
Community Legend
531 Views
1 replies
0 likes
