Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
75630 Views
31 replies
2 likes
Moderator
121636 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Moderator
159607 Views
71 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
312664 Views
174 replies
13 likes
I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that charged again 10th of April again as usual and sent i...
I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that ch...
Community Legend
502 Views
1 replies
0 likes
Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento no e-mail, entrei e sai várias vezes com a mesma co...
Olá, efetuei o pagamento com boleto pelo período de um mês, no dia 27 de março e até hoje (12/04/2018) não tinha sido liberado o acesso Premium. Já tinha recebido o recibo de efetivação de pagamento ...
Spotify Star
698 Views
4 replies
0 likes
I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?
I got a spotify gift card worth 10 euros but I can't redeem it. Could someone help me?
Casual Listener
376 Views
2 replies
0 likes
Hi, quick question, if I take the plunge and go Premium, could I in theory do this:Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while user B listens online to different music elsewhere?
Hi, quick question, if I take the plunge and go Premium, could I in theory do this: Let's say there is just one account, but can I have 2 users: can user A listening offline to a playlist while...
Community Legend
4411 Views
1 replies
0 likes
With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?
With the spotify and hulu, how many people can use the spotify? Is it for a single person? Or can a family use it?
Community Legend
359 Views
1 replies
0 likes
The offer is rather vague. Are you receiving 50% back for the first month paying with your Quicksilver card or on every month (through April 2018) that you pay with Quicksilver?
The offer is rather vague. Are you receiving 50% back for the first month paying with your Quicksilver card or on every month (through April 2018) that you pay with Quicksilver?
Newbie
1060 Views
5 replies
0 likes
I currently have the Student Spotify + Hulu but was thinking about upgrading to the Spotify Family? is that allowed? if i upgrade and pay the $15 would i still have hulu?
I currently have the Student Spotify + Hulu but was thinking about upgrading to the Spotify Family? is that allowed? if i upgrade and pay the $15 would i still have hulu?
Casual Listener
1893 Views
1 replies
11 likes
Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr last 6 digits of my code money transfer however I l...
Help. ASAP. I already made a payment of P129 through online banking transfer since I don't have a credit card to grt premium. I already got my referencr number and all, all I need to is to enter thr ...
Newbie
1454 Views
3 replies
0 likes
Hello! I wanted to subscribe on a student account. But my university is not eligible.I still have a free account but I have been charge the amount of the student account. Will Spotify reimburse me ? Thanks
Hello! I wanted to subscribe on a student account. But my university is not eligible. I still have a free account but I have been charge the amount of the student account. Will Spoti...
Spotify Star
349 Views
1 replies
0 likes
Hi,i tried signing up for spotify students. I went through the entire process and provided my .edu email address. I was charged for spotify service and it shows up in my bank statement. But as i was finalizing the process i got an error that unfortun...
Hi, i tried signing up for spotify students. I went through the entire process and provided my .edu email address. I was charged for spotify service and it shows up in my bank statement. But as i wa...
Spotify Star
331 Views
1 replies
0 likes
I just checked my bank account and yourey charging me as if I was a normal user, but I resgistered as student I wanna know why... And also you erased Motorhead's overnight sensation dude...
I just checked my bank account and yourey charging me as if I was a normal user, but I resgistered as student I wanna know why... And also you erased Motorhead's overnight sensation dude...
Spotify Star
392 Views
1 replies
0 likes
Anyone knows how to turn off the spotify premium every month payment? pls teach me. I need to turn it off for the sake of my card lols. **bleep**!
Anyone knows how to turn off the spotify premium every month payment? pls teach me. I need to turn it off for the sake of my card lols. **bleep**!
Spotify Star
383 Views
1 replies
0 likes
Hi Spotify Community, I realized my 12 months for the student discount was already up and I had forgotten to update my account. I was charged a regular $9.99 + taxes for the last month, and I was wondering if I could get half of it back? I rechecked ...
Hi Spotify Community, I realized my 12 months for the student discount was already up and I had forgotten to update my account. I was charged a regular $9.99 + taxes for the last mo...
Spotify Star
296 Views
1 replies
0 likes
My student plan was changed to premium and I was charged $10.91 without knowing. I would like to be refunded that $10.91 and charged for the student discount. Can anyone help?
My student plan was changed to premium and I was charged $10.91 without knowing. I would like to be refunded that $10.91 and charged for the student discount. Can anyone help?
Spotify Star
378 Views
1 replies
0 likes
I tried to register on spotify for students, I already entered all my card details, it says that it wont charge until all supporting documents has been provided. then I realise I have to present less than 3 months docs that I dont have, as I am gradu...
I tried to register on spotify for students, I already entered all my card details, it says that it wont charge until all supporting documents has been provided. then I realise I have to presen...
Spotify Star
509 Views
1 replies
0 likes
I subscribed as premium. Made the payment but still seems as free user.
I subscribed as premium. Made the payment but still seems as free user.
Casual Listener
466 Views
2 replies
0 likes
when i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened
when i try to change plans to the hulu + spotify it does work and it says to "contact support team" this isnt the first time this has happened
Casual Listener
709 Views
3 replies
1 likes
I open my Spotify app on my phone and the big red pop up shows up about my premium. Yet I paid my bill on the 27/3 (the money did come out of my account) and it shows up on my receipts. Is this just an issue with the app/have others had the same issu...
I open my Spotify app on my phone and the big red pop up shows up about my premium. Yet I paid my bill on the 27/3 (the money did come out of my account) and it shows up on my receipts. Is this just ...
Roadie
466 Views
1 replies
0 likes
I had used a month of premium on the student plan and I thought I had been charged at the start of the month, but I got an email at the end of the month saying I didn't have enough money to pay for this month of premium. It said I needed to re-add my...
I had used a month of premium on the student plan and I thought I had been charged at the start of the month, but I got an email at the end of the month saying I didn't have enough money to pay for t...
Roadie
408 Views
1 replies
0 likes
Pagué en Oxxo una suscripción por 2 meses de spotify premium por $100 pesos Hice el pago y no tengo premium
Pagué en Oxxo una suscripción por 2 meses de spotify premium por $100 pesos Hice el pago y no tengo premium
Roadie
476 Views
1 replies
0 likes
