Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 114325 Views
- 72 replies
- 9 likes
- 114325 Views
- 72 replies
- 9 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13802 Views
- 27 replies
- 2 likes
- 13802 Views
- 27 replies
- 2 likes
Solved!! Updating Credit Card Information
Hi, I recently got a new credit card and went into Spotify to change my payment details. When I tried to update the card, it took me to the "verify student information" (enter your name and school) page. Now, when I first got this account I was recei...
- Hi, I recently got a new credit card and went into Spotify to change my payment details. When I tried to update the card, it took me to the "verify student information" (enter your name and school) p...
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- Newbie
- 744 Views
- 3 replies
- 0 likes
- 744 Views
- 3 replies
- 0 likes
Superuser Contribution Payment for premium increased
Hi, my payment for premium has gone up to £9.99, when I’m a student so it should be £4.99. Can you help with this?
- Hi, my payment for premium has gone up to £9.99, when I’m a student so it should be £4.99. Can you help with this?
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- Spotify
- 249 Views
- 1 replies
- 0 likes
- 249 Views
- 1 replies
- 0 likes
Unable to update my credit card info
I'm trying to update my credit card info. I'm following the instructions but when I click on the "update" button it doesn't do anything. It doesn't give me any options to change my cc info. The page just refreshes.
- I'm trying to update my credit card info. I'm following the instructions but when I click on the "update" button it doesn't do anything. It doesn't give me any options to change my cc info. The page ...
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- Newbie
- 252 Views
- 2 replies
- 0 likes
- 252 Views
- 2 replies
- 0 likes
Superuser Contribution spotify + hulu accounts won't link
So, I signed up for the student bundle of the premium and hulu, but my hulu won't link with the spotify acct. I contacted Hulu. The email associated is no where in their system. My card was charged, but something still went wrong in the signup proces...
- So, I signed up for the student bundle of the premium and hulu, but my hulu won't link with the spotify acct. I contacted Hulu. The email associated is no where in their system. My card was charged, ...
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- Spotify
- 340 Views
- 1 replies
- 0 likes
- 340 Views
- 1 replies
- 0 likes
pagamento nao registrado
Boa tarde, meu pagamento nao foi registrado e eu nao consigo renovar o premium por conta dessa pendencia. Onde eu consigo gerar um boleto, ou pagar esse mes que nao foi registrado, ou como eu resolvo esse problema pra conseguir renovar meu premium?Ob...
- Boa tarde, meu pagamento nao foi registrado e eu nao consigo renovar o premium por conta dessa pendencia. Onde eu consigo gerar um boleto, ou pagar esse mes que nao foi registrado, ou como eu resolvo...
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- Spotify Star
- 294 Views
- 3 replies
- 0 likes
- 294 Views
- 3 replies
- 0 likes
Superuser Contribution Credit card/country problem
Hey!So in my home country (Portugal) I had spotify premium, but when I moved to Italy 2 months ago I started the free spotify. Now I want premium again, but when I enter my credit card details (the same card I always used to pay), it says the card is...
- Hey! So in my home country (Portugal) I had spotify premium, but when I moved to Italy 2 months ago I started the free spotify. Now I want premium again, but when I enter my credit card detai...
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- Newbie
- 432 Views
- 3 replies
- 0 likes
- 432 Views
- 3 replies
- 0 likes
Direct debit failed
I have spotify premium but the direct debit failed due to insufficient money on my account. Now my account has been disabled, but there's enough money on my account now and I'd like to pay. But since my account has been disabled I have no idea how se...
- I have spotify premium but the direct debit failed due to insufficient money on my account. Now my account has been disabled, but there's enough money on my account now and I'd like to pay. But since...
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- Composer
- 258 Views
- 1 replies
- 0 likes
- 258 Views
- 1 replies
- 0 likes
no puedo pagar spotify premium
ha ocurrido un error enel pago vuelve a intentarlo o usa otro metodo de pago, es el mensaje que sale luego de la transaccion de spotify premium ademas de que ya me cobraron 0.99$ en mi cuenta. alguna solucion?? sigo sin obtener premium.
- ha ocurrido un error enel pago vuelve a intentarlo o usa otro metodo de pago, es el mensaje que sale luego de la transaccion de spotify premium ademas de que ya me cobraron 0.99$ en mi cuenta. alguna...
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- Newbie
- 375 Views
- 1 replies
- 0 likes
- 375 Views
- 1 replies
- 0 likes
payment issues
I currently live in Canada and want to apply for premium but I cant use my credit card for another country.Is there any way around this
- I currently live in Canada and want to apply for premium but I cant use my credit card for another country. Is there any way around this
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- Spotify Star
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
Solved!! Billed $4.99 for enquiring about student account
I was checking out the options through the Hulu/Spotify student plan and had entered my information before being able to proceed to see how they verify students. Once clicking off the website I had noticed my account was billed the $4.99 and my Spoti...
- I was checking out the options through the Hulu/Spotify student plan and had entered my information before being able to proceed to see how they verify students. Once clicking off the website I had n...
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- Spotify Star
- 278 Views
- 1 replies
- 0 likes
- 278 Views
- 1 replies
- 0 likes
Wrong Payment location and subscription amount
Hi! I got some payment problems with a local card so I used a Payoneer card in my profile. It asked me to change locations so I did but then I noticed that I my subscription went from US$5.99 to £9.99 + Tax. I'm currently in El Salvador (nowhere near...
- Hi! I got some payment problems with a local card so I used a Payoneer card in my profile. It asked me to change locations so I did but then I noticed that I my subscription went from US$5.9...
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- Spotify Star
- 594 Views
- 3 replies
- 0 likes
- 594 Views
- 3 replies
- 0 likes
Superuser Contribution Por qué me cobraron ya el mes de prueba, cuando pone que es al finalizar!
No entiendo por qué spotify me cobró este mes ya en la cuenta de banco el mes de prueba si se supone que es gratis y que empiezas a pagar el otro mes, voy a cancelar la suscripción y me pasó a Apple Music, esto es pura publicidad engañosa. Fue poner ...
- No entiendo por qué spotify me cobró este mes ya en la cuenta de banco el mes de prueba si se supone que es gratis y que empiezas a pagar el otro mes, voy a cancelar la suscripción y me pasó a Apple ...
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- Casual Listener
- 8426 Views
- 3 replies
- 2 likes
- 8426 Views
- 3 replies
- 2 likes
Creating an account in a different country then the credit card
Hey everyone! It’s been more then a week now since I created my Spotify account (I ve created it in Colombia) So I wanted to pay for the Premium account but it’s impossible to make the paiment! The reason must be that my Credit Card is from Switzerla...
- Hey everyone! It’s been more then a week now since I created my Spotify account (I ve created it in Colombia) So I wanted to pay for the Premium account but it’s impossible to make the...
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- Spotify Star
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
Abonnement
Good evening, I have accidentally to forget to cancel my subscription Spotify and I was sold on my 9,99-euro account Paypal. How may I be paid off?
- Good evening, I have accidentally to forget to cancel my subscription Spotify and I was sold on my 9,99-euro account Paypal. How may I be paid off?
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- Regular
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Gift card
I have just purchased a gift card for myself. Redeemed using code everything accepted but when I sign into Spotify it still shows my old FREE account and not the premium I paid for.
- I have just purchased a gift card for myself. Redeemed using code everything accepted but when I sign into Spotify it still shows my old FREE account and not the premium I paid for.
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- Regular
- 215 Views
- 1 replies
- 0 likes
- 215 Views
- 1 replies
- 0 likes
Superuser Contribution Can´t pay premium, spotify won´t accept my CC
I had to renew my credit card from my bank, after that, the suscription to spotify didn´t work since they couldn´t charge to my old credit card, but when i added the new credit card, the web page didn´t accept it, it made me go back to the free accou...
- I had to renew my credit card from my bank, after that, the suscription to spotify didn´t work since they couldn´t charge to my old credit card, but when i added the new credit card, the web page did...
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- Newbie
- 309 Views
- 2 replies
- 0 likes
- 309 Views
- 2 replies
- 0 likes
12 month paid at once
I don't understand why I have been charged 12 month in one time What does it means in terms of unsubscription? Will I be refund for the months to come? An other thing is that Spotify is still requesting me to update my credit card number but money ha...
- I don't understand why I have been charged 12 month in one time What does it means in terms of unsubscription? Will I be refund for the months to come? An other thing is that Spotify is ...
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- Regular
- 210 Views
- 1 replies
- 0 likes
- 210 Views
- 1 replies
- 0 likes
Payment details won't go through.
For two weeks I've been trying to update my credit card info for my Student/Premium account and every time I put in the card info and hit update, a red bubble pops up and says payment failed try again. I've tried other browsers, different computers, ...
- For two weeks I've been trying to update my credit card info for my Student/Premium account and every time I put in the card info and hit update, a red bubble pops up and says payment failed try agai...
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- Newbie
- 233 Views
- 1 replies
- 1 likes
- 233 Views
- 1 replies
- 1 likes
Superuser Contribution Premium for family, 495:-/month?
I have premium for family and Spotify want to charge me 495:-/month. Isn't it 149:-/month..?//Jocke
- I have premium for family and Spotify want to charge me 495:-/month. Isn't it 149:-/month..? //Jocke
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- Casual Listener
- 262 Views
- 2 replies
- 0 likes
- 262 Views
- 2 replies
- 0 likes
Trying to change my payment method
I have gone through and followed the change payment method instructions, I tried to contact SpotifyCares but have not heard back yet. Whenever I click update on the payment method it loads the page for a second then refreshes and nothing is changed. ...
- I have gone through and followed the change payment method instructions, I tried to contact SpotifyCares but have not heard back yet. Whenever I click update on the payment method it loads the page f...
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- Casual Listener
- 336 Views
- 6 replies
- 1 likes
- 336 Views
- 6 replies
- 1 likes