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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132232 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66914 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
249232 Views
154 replies
13 likes
I pay $9.99 per month for premium. Yesterday I discovered a random charge on my bank statment for $119.88 and it was debited on a different day then my normal $9.99. I did live chat with a spotify employee and they found a random email address attach...
I pay $9.99 per month for premium. Yesterday I discovered a random charge on my bank statment for $119.88 and it was debited on a different day then my normal $9.99. I did live chat with a spotify em...
Roadie
2196 Views
1 replies
5 likes
I am a college student and I was going to use a gift card for my payments instead of a credit or debit card. How do I do that?
I am a college student and I was going to use a gift card for my payments instead of a credit or debit card. How do I do that?
Spotify Star
260 Views
1 replies
0 likes
Pagué con tarjeta débito de Bancolombia a través del botón de pagos PSE y el dinero se descontó de mi cuenta pero aún no se ha activado. ¿Cuánto tiempo tarda en activar la cuenta o es automático?
Pagué con tarjeta débito de Bancolombia a través del botón de pagos PSE y el dinero se descontó de mi cuenta pero aún no se ha activado. ¿Cuánto tiempo tarda en activar la cuenta o es automático?
Newbie
1743 Views
1 replies
0 likes
Bueno, resulta que es el tercer mes que me llega doble facturacion de mi subscripcion familiar, y no tengo ni donde hablar con spotify para saber que esta pasando, y el por que tengo esta doble facturacion ya al cuarto mes seguido , y queria saber si...
Bueno, resulta que es el tercer mes que me llega doble facturacion de mi subscripcion familiar, y no tengo ni donde hablar con spotify para saber que esta pasando, y el por que tengo esta doble factu...
Newbie
466 Views
2 replies
2 likes
Hi all, quick question. I wanted to know if I can sign up for the student premium plan yet. I am currently a high school senior but I have accepted one of my college offers by this point (meaning I will be attending there in the fall). If I have an e...
Hi all, quick question. I wanted to know if I can sign up for the student premium plan yet. I am currently a high school senior but I have accepted one of my college offers by this point (meaning I w...
Casual Listener
1707 Views
2 replies
0 likes
by mistake I payed for my Premium on my old account not on my account I am using now. I got charged but charged for the wrong account. Anyone know what I can do or who I can contact so I can get a refund.
by mistake I payed for my Premium on my old account not on my account I am using now. I got charged but charged for the wrong account. Anyone know what I can do or who I can contact so I can get...
Community Legend
342 Views
1 replies
0 likes
As shown in the attachment My Credit Card has been charged $14.99 per month since July or Aug of 2017, for a Premium membership. I have been unable to access Spotify, however my husband has. He tried to help me fix it the other night and said he coul...
As shown in the attachment My Credit Card has been charged $14.99 per month since July or Aug of 2017, for a Premium membership. I have been unable to access Spotify, however my husband has. He tried...
Not applicable
326 Views
2 replies
0 likes
Hi there,I can't seem to find where to claim the 60 day free premium trial. There is only the option to claim 30 day free premium trial.Thanks!
Hi there, I can't seem to find where to claim the 60 day free premium trial. There is only the option to claim 30 day free premium trial. Thanks!
Community Legend
268 Views
1 replies
0 likes
I got charged 4.99 for the student/Hulu discount to have premium but I’m not enrolled in college until the fall of 2018 but they still charged me. I need this 4.99 off my account.
I got charged 4.99 for the student/Hulu discount to have premium but I’m not enrolled in college until the fall of 2018 but they still charged me. I need this 4.99 off my account.
Not applicable
256 Views
1 replies
0 likes
How do i pay onetime for family? I dont want to be charge every month.
How do i pay onetime for family? I dont want to be charge every month.
Casual Listener
581 Views
2 replies
0 likes
I recenty discovered that my spotify status was changed to a free account. I have had a premium account since January. When I bought spotify my receipt says I have a premium account. I don't understand why my account status has been changed.Can someo...
I recenty discovered that my spotify status was changed to a free account. I have had a premium account since January. When I bought spotify my receipt says I have a premium account. I don't understa...
Community Legend
267 Views
1 replies
0 likes
All my downloaded music is unplayable now. I have the premium and I've had to do this before. But now it won't let me even download. Why does this keep happening?
All my downloaded music is unplayable now. I have the premium and I've had to do this before. But now it won't let me even download. Why does this keep happening?
Community Legend
261 Views
1 replies
0 likes
I was just charged on the 23/03/2018 and I want help to stop it I don’t have premium.
I was just charged on the 23/03/2018 and I want help to stop it I don’t have premium.
Community Legend
269 Views
1 replies
0 likes
I love Spotify and been paying premium for awhile. I then switched to the family plan but I’m still paying for the premium when I’m now under someone else’s account. It’s charging us twice. I want my money back for those months. My family and I will ...
I love Spotify and been paying premium for awhile. I then switched to the family plan but I’m still paying for the premium when I’m now under someone else’s account. It’s charging us twice. I want my...
Community Legend
242 Views
1 replies
0 likes
Boa tarde, hoje fui entrar em meu spotify e verifiquei que minha conta familiar nao se encontrava mais ativa, sendo que todos do meu grupo estavam ativos, gostaria de saber o que aconteceu, e quero voltar o mais rápido possivel pra o plano.
Boa tarde, hoje fui entrar em meu spotify e verifiquei que minha conta familiar nao se encontrava mais ativa, sendo que todos do meu grupo estavam ativos, gostaria de saber o que aconteceu, e quero v...
Spotify Star
207 Views
1 replies
0 likes
Hello,I have received 2 x sms, one month apart advising my mobile number has been charged for spotify premium, although I did not sign up to spotify premium. Can you please advise what is happening? Thank you.
Hello, I have received 2 x sms, one month apart advising my mobile number has been charged for spotify premium, although I did not sign up to spotify premium. Can you please advise what i...
Community Legend
290 Views
1 replies
0 likes
How do I get my husbands premium account reinstated
How do I get my husbands premium account reinstated
Community Legend
262 Views
1 replies
0 likes
I am currently paying twice a month for 2 premium accounts. This was an accident and I want to cancel one of these accounts. How do I do this.
I am currently paying twice a month for 2 premium accounts. This was an accident and I want to cancel one of these accounts. How do I do this.
Community Legend
263 Views
1 replies
0 likes
