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PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Visitor
71711 Views
31 replies
2 likes
Moderator
120734 Views
36 replies
0 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
156567 Views
69 replies
10 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
306834 Views
169 replies
13 likes
I took the 3 month free trial and cancelled before it ended but you hsvevstill charged me £9.99I would like a refund for this and assurance no further payments will be taken.
I took the 3 month free trial and cancelled before it ended but you hsvevstill charged me £9.99 I would like a refund for this and assurance no further payments will be taken.
Spotify Star
419 Views
1 replies
0 likes
Hello!I entered my credit card info three times while subscribing (because I didn't have my num pad activated and when I wanted to type '@' it would take me to the previous page) so I have been charged three times for one month. It says that my subsc...
Hello! I entered my credit card info three times while subscribing (because I didn't have my num pad activated and when I wanted to type '@' it would take me to the previous page) so I have been cha...
Casual Listener
1236 Views
2 replies
0 likes
An error occurred in the payment. Try again or use another payment method. I already called the bank of my card they explained to me that it is a problem of spotify and that I pay a subcription to onedrive and that same day it could have been blocked...
An error occurred in the payment. Try again or use another payment method. I already called the bank of my card they explained to me that it is a problem of spotify and that I pay a ...
Spotify
799 Views
4 replies
0 likes
Me and my other friends live in the same adress however spotify removed me from the family account. They sent me an email last week to varify my adress and I did however today I noticed I am removed from the account. Please help me get back to the fa...
Me and my other friends live in the same adress however spotify removed me from the family account. They sent me an email last week to varify my adress and I did however today I noticed I am removed ...
Spotify
648 Views
4 replies
0 likes
a few days ago a red window appeared on the software saying that there was a problem with the payment, I checked the credit card and i actually used it to pay something else but spotify refuses to admit the card, its says there is a problem but it do...
a few days ago a red window appeared on the software saying that there was a problem with the payment, I checked the credit card and i actually used it to pay something else but spotify refuses to ad...
Spotify
927 Views
4 replies
0 likes
I am a student and am trying to sign up for the Hulu + Student Spotify subscription. I have been a student subscriber for a long time now, but when I try to activate my new Hulu account I get this error, "We’re having trouble authorizing your account...
I am a student and am trying to sign up for the Hulu + Student Spotify subscription. I have been a student subscriber for a long time now, but when I try to activate my new Hulu account I get this er...
Newbie
39576 Views
62 replies
17 likes
So my parents bank account statement it shows that they have been being charged ever since janurary and it’s been 10.67 each month now they have still charged for April as well but I only have the free trial which I will get canceled after the free t...
So my parents bank account statement it shows that they have been being charged ever since janurary and it’s been 10.67 each month now they have still charged for April as well but I only have the fr...
Roadie
597 Views
1 replies
0 likes
Hola, buenas tardes, es posible pagar mi cuenta premium con tarjeta debito (pay u o pay pal) en Colombia, es que solo aparece para pagar con tarjeta credito. Muchas Gracias. Atentamente, Carolina Melo
Hola, buenas tardes, es posible pagar mi cuenta premium con tarjeta debito (pay u o pay pal) en Colombia, es que solo aparece para pagar con tarjeta credito. Muchas Gracias. A...
Roadie
37630 Views
2 replies
1 likes
I'm suppose to get Spotify through my rogers phone plan as an add on. Spotify stopped working and I had to pay 9.99 plus 4.99 to use Spotify.Rogers said they have tried to fix it but said I needed to contact spotify. I'm really confused when I've bee...
I'm suppose to get Spotify through my rogers phone plan as an add on. Spotify stopped working and I had to pay 9.99 plus 4.99 to use Spotify. Rogers said they have tried to fix it but said I needed ...
Newbie
645 Views
2 replies
0 likes
Compre spotify premium y no puedo escuchar musica sin internet
Compre spotify premium y no puedo escuchar musica sin internet
Roadie
403 Views
1 replies
0 likes
I received an email saying that you have been sending me several emails due to the fact that you were unable to process my payment for Spotify Premium. So I changed the credit card from VISA to AMEX, and still pops up a note saying that the payment m...
I received an email saying that you have been sending me several emails due to the fact that you were unable to process my payment for Spotify Premium. So I changed the credit card from VISA to AMEX,...
Roadie
461 Views
1 replies
0 likes
Pague mi promocion de 99 por dos meses en el oxxo & aun no se ah activado
Pague mi promocion de 99 por dos meses en el oxxo & aun no se ah activado
Roadie
472 Views
1 replies
0 likes
Hi, I tried to sign up for student premium for $5. I was just accepted to Spalding University. Spotify told me I couldn't qualify yet so then I tried to verify my being a student. I didn't think it went through - yet I have a charge of over $5 to my ...
Hi, I tried to sign up for student premium for $5. I was just accepted to Spalding University. Spotify told me I couldn't qualify yet so then I tried to verify my being a student. I didn't think it w...
Roadie
358 Views
1 replies
0 likes
I subscribed to premium the 6/4. My phone still provides free service. logging out and in again doesn’t work. Checked the receipt and there is not mix up with accounts. Logging with Facebook doesn’t help either.
I subscribed to premium the 6/4. My phone still provides free service. logging out and in again doesn’t work. Checked the receipt and there is not mix up with accounts. Logging with Facebook doe...
Spotify
445 Views
3 replies
0 likes
So yeahI wanted to buy Spotify Premium with discount for students and school students, I'm school student so okey. I punched in number of credit card etc. then I needed to confirm that I'm a student or school student, there was only option for colleg...
So yeah I wanted to buy Spotify Premium with discount for students and school students, I'm school student so okey. I punched in number of credit card etc. then I needed to confirm that I'm a studen...
Spotify
632 Views
4 replies
0 likes
I have a premium account with my mobile proivder (Spark NZ). I've moving from that mobile provider but would like to keep Spotify Premium. My Spotify subscription page shows the account is still linked to my mobile plan - which has been cancelled. Th...
I have a premium account with my mobile proivder (Spark NZ). I've moving from that mobile provider but would like to keep Spotify Premium. My Spotify subscription page shows the account is s...
Spotify Star
319 Views
1 replies
0 likes
Hello, I tried to change my credit card from a HK one to a French one. After entering the card's details, I have a red notice saying I should first update my account's location (from HK to France I guess). However, when I try and do that, the country...
Hello, I tried to change my credit card from a HK one to a French one. After entering the card's details, I have a red notice saying I should first update my account's location (from HK...
Spotify Star
313 Views
1 replies
0 likes
I want to set up a premium family account however one of the users is already a premium subscriber. When I add them to my family account will they receive a refund for the month they've just paid for? Otherwise, we'll be paying twice for the same per...
I want to set up a premium family account however one of the users is already a premium subscriber. When I add them to my family account will they receive a refund for the month they've just paid for...
Spotify Star
309 Views
1 replies
0 likes
I don't understand why I must be forced to click out of ads on the desktop version of the app when I'm already paying for a subscription? Do they take my money and then subject me to advertisements?
I don't understand why I must be forced to click out of ads on the desktop version of the app when I'm already paying for a subscription? Do they take my money and then subject me to advertisements?&...
Community Legend
767 Views
3 replies
0 likes
i already paid this month’s spotify premium but a week after my payment, i got asked again to pay. i don’t have any more money on a credit card, so i’m left with the notification to change my payment details or else my premium is cancelled, but i alr...
i already paid this month’s spotify premium but a week after my payment, i got asked again to pay. i don’t have any more money on a credit card, so i’m left with the notification to change my payment...
Community Legend
355 Views
1 replies
0 likes
