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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15426 Views
  • 27 replies
  • 3 likes
  • 15426 Views
  • 27 replies
  • 3 likes

Superuser Contribution Premium universitarios

Hola buen dia, pague con mi tarjeta de debito la suscripcion a premium estudiantes y me comentaron que me llegaria un correo de confirmacion de los datos que aprueba no que estoy estudiando, pero no me enviaron nada ni a mi correo no deseado y Ya me ...

  • Newbie
  • Hola buen dia, pague con mi tarjeta de debito  la suscripcion a premium estudiantes y me comentaron que me llegaria un correo de confirmacion de los datos que aprueba no que estoy estudiando, pe...
  • ZullyB
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution hola spotifi pague mi cuenta premium por un mes y aun no se activa que pasa?

hola spotify ya pague el premium por un mes en oxxo pero aun no se activa mi premium como le puedo hacer para que se active?gracias!

  • Newbie
  • hola spotify ya pague el premium por un mes en oxxo pero aun no se activa mi premium como le puedo hacer para que se active? gracias!
  • ZullyB
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Help With Premium Subscription

I have been paying for premium for some time now. I have a recent bank statement for this month of premium. After the most recent update all of my devices got logged off. I finally figured out how to log back on, (using email now and not username)but...

  • Newbie
  • I have been paying for premium for some time now. I have a recent bank statement for this month of premium.   After the most recent update all of my devices got logged off. I finally figured o...
  • Luke
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Cannot change credit card information - nothing happens when I press 'Update'

In the account subscribtion view I'm asked to change my payment information by selecting 'update' ... when I press that nothing happens ... do anyone else have the same problem? Thanks!

  • Newbie
  • In the account subscribtion view I'm asked to change my payment information by selecting 'update' ... when I press that nothing happens ... do anyone else have the same problem? Thanks!
  • karenbush799
  • Newbie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! CC to Gift Card

Hi there, I've recently added a gift card to my account to add 3 months subscription but I am repeatedly getting notices to say my payment has failed and I do not have a premium sub. Anyone know why??

  • Casual Listener
  • Hi there,   I've recently added a gift card to my account to add 3 months subscription but I am repeatedly getting notices to say my payment has failed and I do not have a premium sub.  ...
  • adeyrn
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Solved!! Family Plan not available

Hi ! Spotify just released in Romania and Family Plan is not available when will it be available for us to buy ?

  • Newbie
  • Hi ! Spotify just released in Romania and Family Plan is not available 😞 when will it be available for us to buy ?
  • Maxim
  • Spotify Star
  • 407 Views
  • 1 replies
  • 1 likes
  • 407 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify premium payment Israel

Hey, so I live in Israel and recently we are finally got Spotify! YayyyyyAnd I want the premium subscription, and I'm Trying to pay with my visa credit card, which I buy with on eBay and other online stores, and it says that I need to change my payin...

  • Newbie
  • Hey, so I live in Israel and recently we are finally got Spotify! Yayyyyy And I want the premium subscription, and I'm Trying to pay with my visa credit card, which I buy with on eBay and other onli...
  • Melody
  • Spotify
  • 600 Views
  • 1 replies
  • 1 likes
  • 600 Views
  • 1 replies
  • 1 likes

Superuser Contribution 60 day free trial didn't work

Hi Spotify,I just signed up to the 60 day free trial for the premium subscription and it has only given be 7 days.The receipt states that it expires on the 21 March 2018 and I just signed up today (14 March 2018). It is meant to expire on the 13 May ...

  • Visitor
  • Hi Spotify, I just signed up to the 60 day free trial for the premium subscription and it has only given be 7 days. The receipt states that it expires on the 21 March 2018 and I just signed up toda...
  • Melody
  • Spotify
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Switch from Premium $99 year to Family

I subscribed for one year at $99 when there was the promotion, but now I want to switch to the Family Plan. Is it possible? How is that going to work?

  • Newbie
  • I subscribed for one year at $99 when there was the promotion, but now I want to switch to the Family Plan. Is it possible? How is that going to work?
  • rossi1911
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

I CAN'T RENEW MY SPOTIFY PREMIUM USING GLOBE

i have been doing this for the past two months, using globe as my means of payment where i will load 140 because the regular spotify fee is 129 + the 15% vat, but as i am trying to renew my payment through mobile, it keeps saying: "It appears that yo...

  • Casual Listener
  • i have been doing this for the past two months, using globe as my means of payment where i will load 140 because the regular spotify fee is 129 + the 15% vat, but as i am trying to renew my payment t...
  • angcoy
  • Casual Listener
  • 1415 Views
  • 3 replies
  • 0 likes
  • globe
    payment by mobile
    philippines
  • 1415 Views
  • 3 replies
  • 0 likes

Solved!! Charged for student discount I wasn't eligible to get

Hey, so my premium ran out today so I thought that I would check out the student discount to see I I was eligible to get the 50% off, so I put in My card details and it said that I wouldn't be charged until confirmed that I was under a listed school,...

  • Newbie
  • Hey, so my premium ran out today so I thought that I would check out the student discount to see I I was eligible to get the 50% off, so I put in My card details and it said that I wouldn't be charge...
  • Jshandula
  • Newbie
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Family premium

How can I add other members? I didn't even send them an invite. 

  • Newbie
  • How can I add other members? I didn't even send them an invite. 
  • phan_times
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Fido/Spotify Premium Issue

my fido premium has expired and I did renew it a few hours ago and was told that I am good to use but it did not work. is there any solutions

  • Newbie
  • my fido premium has expired and I did renew it a few hours ago and was told that I am good to use but it did not work. is there any solutions 
  • 276 Views
  • 0 replies
  • 0 likes
  • 276 Views
  • 0 replies
  • 0 likes

Switched to family plan

I have my own Spotify Premium account, but just now, I switched to my Family's Premium plan. How do I ensure that I've cancelled my own Premium account so that it does not charge me?

  • Newbie
  • I have my own Spotify Premium account, but just now, I switched to my Family's Premium plan. How do I ensure that I've cancelled my own Premium account so that it does not charge me?
  • phan_times
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

In Germany but have an American card

I can’t get the premium Spotify because my country and card location don’t match. It’s because I have an American card but I live in Germany can someone help with this issue?

  • Newbie
  • I can’t get the premium Spotify because my country and card location don’t match. It’s because I have an American card but I live in Germany can someone help with this issue?
  • copoinexus2
  • Casual Listener
  • 241 Views
  • 1 replies
  • 2 likes
  • 241 Views
  • 1 replies
  • 2 likes

Cannot buy Student Premium with Maestro- Netherlands

I'm a student in the Netherlands and I want to upgrade my free account to a student subscription.The problem is that being in the Netherlands most of the debit cards are Maestro and this type of payment is not accepted for the Student Premium. It see...

  • Casual Listener
  • I'm a student in the Netherlands and I want to upgrade my free account to a student subscription. The problem is that being in the Netherlands most of the debit cards are Maestro and this type of pa...
  • Maxim
  • Spotify Star
  • 1317 Views
  • 4 replies
  • 0 likes
  • cards
    maestro
    Payment
    Payment Problems
    Premium
    Student
  • 1317 Views
  • 4 replies
  • 0 likes

Need help cancelling account

So, my bank keeps giving me overdraft fees for Spotify, and I've tried literally every way to cancel my subscription but I can't find anything. Also, when I log into my account on the website, it asks if I want to get premium when I already have it. ...

  • Newbie
  • So, my bank keeps giving me overdraft fees for Spotify, and I've tried literally every way to cancel my subscription but I can't find anything. Also, when I log into my account on the website, it ask...
  • imattolo
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Not been getting premium benefits for over a week now

Ive had student premium for a few months now but since about two weeks ago, I haven’t had an infinite number of skips or have I been able to choose my own song. I don’t get ads, but it’s still frustrating because I’m not getting what I’m essentially ...

  • Casual Listener
  • Ive had student premium for a few months now but since about two weeks ago, I haven’t had an infinite number of skips or have I been able to choose my own song.   I don’t get ads, but it’s sti...
  • imattolo
  • Community Legend
  • 452 Views
  • 5 replies
  • 0 likes
  • 452 Views
  • 5 replies
  • 0 likes