Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132103 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
66549 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
248744 Views
153 replies
13 likes
I want to cancel my free month trial but i don't see the option anywhere, I don't remember the exact day I started it but it was close to toe 6th of march, thank you.
I want to cancel my free month trial but i don't see the option anywhere, I don't remember the exact day I started it but it was close to toe 6th of march, thank you.
Spotify Star
1360 Views
6 replies
1 likes
Qué tal. El pago que hice para cuenta premium de 3 meses no se ha reflejado en mi cuenta. De hecho el pago se realizó, pero ni siquiera pude entrar a mi sesión. Es decir, mi usuario se pudo registrar después de haber realizado el pago.
Qué tal. El pago que hice para cuenta premium de 3 meses no se ha reflejado en mi cuenta. De hecho el pago se realizó, pero ni siquiera pude entrar a mi sesión. Es decir, mi usuario se pudo registrar...
Newbie
2751 Views
4 replies
1 likes
I'm currently a student studying at the University of St. Andrews in Scotland, but I live in the US. Why am I not able to get the UniDays student discount?
I'm currently a student studying at the University of St. Andrews in Scotland, but I live in the US. Why am I not able to get the UniDays student discount?
Spotify Star
871 Views
3 replies
0 likes
I would like to know if I have chance to get back my money so that I can pay the Family pack. Thanks
I would like to know if I have chance to get back my money so that I can pay the Family pack. Thanks
Spotify Star
619 Views
1 replies
0 likes
I bought a student subscription for Spotify. However, I realized under the verification procedure that high school students do not qualify. The problem is that my bank account lost the 5 dollars but there is no premium activated.
I bought a student subscription for Spotify. However, I realized under the verification procedure that high school students do not qualify. The problem is that my bank account lost the 5 dollars but ...
Spotify Star
445 Views
1 replies
0 likes
I got premium through a carrier in my country but it's not activated on spotify and i have no idea how to ask them. anyone know what i do?
I got premium through a carrier in my country but it's not activated on spotify and i have no idea how to ask them. anyone know what i do?
Spotify Star
209 Views
1 replies
0 likes
Hi! I purchased premium with my grab points. The points has been deducted but I still can’t use Spotify. What is wrong?
Hi! I purchased premium with my grab points. The points has been deducted but I still can’t use Spotify. What is wrong?
Newbie
1326 Views
2 replies
0 likes
I have a premium subscription. Why am I still getting commercials????
I have a premium subscription. Why am I still getting commercials????
Newbie
576 Views
4 replies
0 likes
I am still a student, I updated my payment information on my spotify subscription and it is now charging me the full price and not my student price. Additionally my hulu that was linked to it does not work anymore
I am still a student, I updated my payment information on my spotify subscription and it is now charging me the full price and not my student price. Additionally my hulu that was linked to it does no...
Roadie
279 Views
1 replies
0 likes
I am paying for premium on an account i can't remember the details to but my number is linked to this account, to cancel the trial it said i had to text "stop" But when i sent the message it would not send and I forgot the details to the account to c...
I am paying for premium on an account i can't remember the details to but my number is linked to this account, to cancel the trial it said i had to text "stop" But when i sent the message it would no...
Roadie
487 Views
1 replies
0 likes
Hi all, I'm a technology coordinator in a school district. I'm wondering if theres any kind of deal/discount for premium for that? Thanks for the info
Hi all, I'm a technology coordinator in a school district. I'm wondering if theres any kind of deal/discount for premium for that? Thanks for the info
Not applicable
315 Views
2 replies
0 likes
My husband sent me an invite to join his family plan and I need to cancel my premium I had. How do I do this?
My husband sent me an invite to join his family plan and I need to cancel my premium I had. How do I do this?
Community Legend
306 Views
1 replies
0 likes
Is there any way I get get a discount for High school? I'm 16 and still in school but I have to pay for Spotify myself. Can I get that discount without being at a university?
Is there any way I get get a discount for High school? I'm 16 and still in school but I have to pay for Spotify myself. Can I get that discount without being at a university?
Newbie
24403 Views
2 replies
5 likes
I been charged $10 even though I canceled the premium prescription. I still haven't gotten a refund. Can some one help?
I been charged $10 even though I canceled the premium prescription. I still haven't gotten a refund. Can some one help?
Spotify Star
229 Views
1 replies
0 likes
So basically i just saw that there was a special where you get hulu and spotify for 4.99 and figured id drop apple music and go with spotify. Of course, i pay for the service and get a charge on my bank account but i still have no access. YAY! its ex...
So basically i just saw that there was a special where you get hulu and spotify for 4.99 and figured id drop apple music and go with spotify. Of course, i pay for the service and get a charge on my b...
Casual Listener
301 Views
2 replies
0 likes
Hi all.I have my spotify subscription connected to my mobile phone provider. Now that I have moved to another country. I would like to "change" my subscrition to my bank account. Not my mobile provider. I have tried the change subscription menu, but ...
Hi all. I have my spotify subscription connected to my mobile phone provider. Now that I have moved to another country. I would like to "change" my subscrition to my bank account. Not my mobile prov...
Spotify Star
318 Views
1 replies
0 likes
hello i have a account premium for spotify israel but i cant play music on my sonos or my receiver pionner the app spotify see my devices but when i click on them , it doesnt work why?
hello i have a account premium for spotify israel but i cant play music on my sonos or my receiver pionner the app spotify see my devices but when i click on them , it does...
Casual Listener
394 Views
1 replies
0 likes
Hello, I have a Premium subscription, but I can't view the download option in the Spotify app in no one of my two PCs (one with Windows 7, the other with Windows 10). I tried to uninstall and install again the app on both PCs, but it still doesn't wo...
Hello, I have a Premium subscription, but I can't view the download option in the Spotify app in no one of my two PCs (one with Windows 7, the other with Windows 10). I tried to uninstall and install...
Casual Listener
619 Views
2 replies
0 likes
I've been trying to throw money at spotify and get my premium subscription for a week now but to no avail. My payment method keeps getting rejected. I never had no problem buying stuff online until now. I have a MasterCard issued by Raiffeisen Bank. ...
I've been trying to throw money at spotify and get my premium subscription for a week now but to no avail. My payment method keeps getting rejected. I never had no problem buying stuff online until n...
Casual Listener
619 Views
5 replies
0 likes
Payment deducted for student subscription but there is no invoice or proof of payment has been sent and i can not see my student subscription
Payment deducted for student subscription but there is no invoice or proof of payment has been sent and i can not see my student subscription
Spotify Star
254 Views
1 replies
0 likes
