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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129036 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57542 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
232900 Views
144 replies
13 likes
I signed up for a Family Plan a few months ago and invited a few friends. I want to invite another member, but when I log into my Spotify account, it says to "contact the owner"....which is ME. How do I get it to recognize that I am the owner of the ...
I signed up for a Family Plan a few months ago and invited a few friends. I want to invite another member, but when I log into my Spotify account, it says to "contact the owner"....which is ME. How d...
Roadie
574 Views
1 replies
0 likes
This is the 3rd time I have to recreate a playlist with limited music just so I can download it for travel listening. What's the point of paying and not having limitless download access the way itunes or google do?
This is the 3rd time I have to recreate a playlist with limited music just so I can download it for travel listening. What's the point of paying and not having limitless download access the way...
Community Legend
354 Views
1 replies
0 likes
What day will this 60 day trial be available till? I need to buy a prepaid credit card before I can get it so I need to know what day I have until I have to sign up for it. Thanks, Rylee.
What day will this 60 day trial be available till? I need to buy a prepaid credit card before I can get it so I need to know what day I have until I have to sign up for it. Thanks, Rylee.
Spotify Star
558 Views
1 replies
0 likes
Hi, The Valentine's day offer indicated a 60 day trial for me and my partner. But I was never given an option or do not know how to add her to the plan/offer.
Hi, The Valentine's day offer indicated a 60 day trial for me and my partner. But I was never given an option or do not know how to add her to the plan/offer.
Casual Listener
2990 Views
4 replies
0 likes
I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? Like would I only be able to do the week or get that...
I have recently clicked on “try premium for 7 days” and I did that accidentally. I meant to do the 60 days, and I was wondering if I am able to be doing 2 trials at the same time. Is that possible? L...
Regular
429 Views
2 replies
0 likes
My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebook account.Thanks in advance- Jonas
My mother is the owner of our facebook family subscription. But as she is deleting her facebook account, i was wondering if I´ll lose my premium account? Or if it will disappear along with her facebo...
Roadie
281 Views
1 replies
0 likes
I have been trying to change my credit card number for the next payment but it only gives me the option of cancel my suscription which I rather not.
I have been trying to change my credit card number for the next payment but it only gives me the option of cancel my suscription which I rather not.
Regular
367 Views
3 replies
0 likes
Me suscribi a Premium para universitarios y al momento de realizar la solicitud me cobraron los $49. Una vez que me confirmaron de aceptados mis comprobantes de estudiante, me cobraron nuevamente.No me fue devuelta la cantidad y tampoco me compensaro...
Me suscribi a Premium para universitarios y al momento de realizar la solicitud me cobraron los $49. Una vez que me confirmaron de aceptados mis comprobantes de estudiante, me cobraron nuevamente. N...
Roadie
248 Views
1 replies
0 likes
Hi community, I've recently subscribed to Spotify Family and I want to share this subscription with my partner, whom live with me udner the same roof and at the same address. I've invited her using the website, she received the e-mail. However after ...
Hi community, I've recently subscribed to Spotify Family and I want to share this subscription with my partner, whom live with me udner the same roof and at the same address. I've i...
Roadie
277 Views
1 replies
0 likes
I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads? Someone at Spotify seriously dropped the ball on this. I'm expecting a reply and solution from someone within the ...
I'm paying for Premium. But started getting ads yesterday. Why? I thought I was paying for premium so I wouldn't have to listen to ads? Someone at Spotify seriously dropped the ball on this....
Roadie
281 Views
1 replies
0 likes
I have premium on right now with Paypal's subscription. I want to get the student discount while still paying with paypal. How can this be done?
I have premium on right now with Paypal's subscription. I want to get the student discount while still paying with paypal. How can this be done?
Roadie
236 Views
1 replies
0 likes
Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still not working. How do I get my premium back?
Hi, there was a disruption in my payments due to a lost debit card. Updated my bank details, paid my monthly fee through the apple store, and I’m still only on free. I’ve logged in and out but still ...
Roadie
266 Views
1 replies
0 likes
I have been having premium for some months but my card has been running out so i got a new card and numbers but now I can’t pay for the premium with the new card because I haven’t updated the card information before the premium ended what can I do to...
I have been having premium for some months but my card has been running out so i got a new card and numbers but now I can’t pay for the premium with the new card because I haven’t updated the card in...
Roadie
387 Views
3 replies
0 likes
ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRAAG OPZEGGEN. ik gebruik het niet want ik weet niet ...
ik ben mijn emailadress vergeten en ik heb in elke mail die ik me herinner gekeken of het die misschien is. Het stomme is dat ik premium heb betaald en het dus elke maand door gaat. IK WIL HET ZO GRA...
340 Views
0 replies
0 likes
Hi.I’m writing to ask you to fix a problem with my premium subscription - from which I have been locked out of.I registered my premium subscription in 2016 with the email address (Removed by a Rock Star) and the user name veturlidi. I have, ever sinc...
Hi. I’m writing to ask you to fix a problem with my premium subscription - from which I have been locked out of. I registered my premium subscription in 2016 with the email address (Removed by a Ro...
Not applicable
703 Views
1 replies
0 likes
I have been trying to pay for my premium subscription for the last months and I have been receiving several general error messages. I have tried multiple credit cards from different bank and also the Boleto Bancario (option here in Brazil), both don'...
I have been trying to pay for my premium subscription for the last months and I have been receiving several general error messages. I have tried multiple credit cards from different bank and...
Spotify
509 Views
1 replies
0 likes
When I press on « free premium trial » nothing happends and I can’t get premium
When I press on « free premium trial » nothing happends and I can’t get premium
Casual Listener
361 Views
2 replies
0 likes
Dear Spotify,I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Your spotify subscription will be automatically renewed on "*...
Dear Spotify, I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Y...
Roadie
604 Views
1 replies
0 likes
Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription payment I paid yesterday(02/10/2018). When I checked t...
Good day to the support staff, I am a regular user of your app and its been a big part of my daily routine to listen to music using spotify. So may I ask what happened to the 3 month subscription pay...
Newbie
219 Views
1 replies
0 likes
I am currently a branch account from a main account for Family Subscription. Is it possible to drop from a family plan, then start a new family plan of my own with me as the main branch while retaining my account and saved data?
I am currently a branch account from a main account for Family Subscription. Is it possible to drop from a family plan, then start a new family plan of my own with me as the main branch whil...
Newbie
236 Views
1 replies
0 likes
