Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Dave34556
  • Newbie
  • 52813 Views
  • 58 replies
  • 60 likes
  • 52813 Views
  • 58 replies
  • 60 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • Joggerwithoutmusic
  • Casual Listener
  • 22040 Views
  • 44 replies
  • 28 likes
  • 22040 Views
  • 44 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 118014 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 118014 Views
  • 62 replies
  • 48 likes

Superuser Contribution How to make local files available for public?

PlanFreeCountryIrelandDevice(iPhone 13 Mini/Windows Laptop)Operating System(iOS 16,Windows 11) My Question or IssueHow to make the local Files available for public?I've read previous comments on making it a feature down the line. Has Spotify figured ...

  • Newbie
  • Plan Free Country Ireland Device (iPhone 13 Mini/Windows Laptop) Operating System (iOS 16,Windows 11)   My Question or Issue How to make the local Files available for public? I've r...
  • Alex
  • Spotify Legend
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Ok Google play music" in french always play the same song from the same playlist

I use Google Nest Audio with french language to give the command to play music. Since a few weeks now, the command always play the same song from the same playlist that are not my own, even if the song is not in my library or liked by me. I've found ...

  • Casual Listener
  • I use Google Nest Audio with french language to give the command to play music. Since a few weeks now, the command always play the same song from the same playlist that are not my own, even if the so...
  • MihailY
  • Moderator
  • 867 Views
  • 7 replies
  • 0 likes
  • 867 Views
  • 7 replies
  • 0 likes

Player color

Why the color of the player turns gray? I delete the app, I reinstall it, it's fixed but I download my playlist again and the error returns, the player turns gray, can someone help me? please;( PlanPremiumCountryMexDeviceSamsung Galaxy A50Operating S...

  • Newbie
  • Why the color of the player turns gray? I delete the app, I reinstall it, it's fixed but I download my playlist again and the error returns, the player turns gray, can someone help me? please;( ...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Its gone

The enhance button is gone? What happen?

  • Newbie
  • The enhance button is gone? What happen?
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Downloading Songs

Please i need to now how can make the icon for downloading songs active, I am not in a premium account and can't see the the icon for downloading

  • Newbie
  • Please i need to now how can make the icon for downloading songs active, I am not in a premium account and can't see the the icon for downloading
  • OscarDC
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist name and picture keeps disappearing

PlanPremium FamilyCountryUnited Kingdom DeviceSamsung S20 UltraOperating SystemAndroid My issueOn one of my playlists, the name and picture I set keep dissappearing after a few minutes. I have to keep resetting it but it never stays set for more than...

  • Casual Listener
  • Plan Premium Family Country United Kingdom  Device Samsung S20 Ultra Operating System Android    My issue On one of my playlists, the name and picture I set keep dissappearin...
  • elr34
  • Visitor
  • 1985 Views
  • 6 replies
  • 0 likes
  • 1985 Views
  • 6 replies
  • 0 likes

Superuser Contribution Not able to view blends

I have been trying from past 3 to 4 days for looking at the blend story but it's not working. Please resolve this issue or help me out on what to do about it.

  • Visitor
  • I have been trying from past 3 to 4 days for looking at the blend story but it's not working. Please resolve this issue or help me out on what to do about it.
  • Eni
  • Moderator
  • 325 Views
  • 3 replies
  • 2 likes
  • 325 Views
  • 3 replies
  • 2 likes

Superuser Contribution Eigene (nicht veröffentlichte Songs) zur Playliste hinzufügen

Liebe Profis, vielleicht könnt ihr mir ja helfen, bin echt am verzweifeln, weil es einfach nicht funktionieren will (wahrscheinlich ein altes Thema, aber es klappt nicht)Ich möchte meine eigene, persönliche Musik vom meinem PC (Windows) Rechner in ei...

  • Newbie
  • Liebe Profis, vielleicht könnt ihr mir ja helfen, bin echt am verzweifeln, weil es einfach nicht funktionieren will (wahrscheinlich ein altes Thema, aber es klappt nicht) Ich möchte meine eigene, pe...
  • Yordan
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Public Playlists do not Display on Profile

Since October 2021, playlists that I make public do not show on my profile to me or anyone else searching for it.For some background information:A long time ago, I selected a setting to make all new playlists secret. I was just looking for that setti...

  • Casual Listener
  • Since October 2021, playlists that I make public do not show on my profile to me or anyone else searching for it. For some background information: A long time ago, I selected a setting to make a...
  • Alex
  • Spotify Legend
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Superuser Contribution features missing

maybe it just me, but my liked songs I can't play random anymore and a pop up appears "you discover a premium service" ... maybe it just me but I miss the time that you can play random music just by looking for a genre

  • Casual Listener
  • maybe it just me, but my liked songs I can't play random anymore and a pop up appears  "you discover a premium service" ...🤔     maybe it just me but I miss the time that you can p...
  • EmPR
  • Casual Listener
  • 779 Views
  • 2 replies
  • 0 likes
  • 779 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs “un-liking” randomly

Plan/PremiumCountryUSADevice(iPhone 12 Operating System(iOS 10, My Question or Issuemy songs keep undoing the likes I have. Any fix for this? I also have had to redownload recently because I was unable to listen to a bunch of songs.

  • Casual Listener
  •   Plan /Premium Country USA Device (iPhone 12   Operating System (iOS 10,   My Question or Issue my songs keep undoing the likes I have. Any fix for this? I also have had t...
  • Vasil
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

My Top songs 2019 disappeared

DeviceSamsung S20, Android My Question or IssueMy top songs 2018, 2020 and 2021 are still visible, but the 2019 disappeared. It is not on the list of deleted playlists. How can I recover this playlist ?

  • Visitor
  • Device Samsung S20, Android   My Question or Issue My top songs 2018, 2020 and 2021 are still visible, but the 2019 disappeared. It is not on the list of deleted playlists. How can I recover...
  • AdamDam
  • Spotify Star
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs not synced between artist profile and now playing

PlanPremiumCountryAUDevice(iPhone 13, Macbook Air)Operating System(iOS 16, MacOS Monterey) My Question or IssueSome of my Liked Songs are showing up as liked on the Artist Profile, but not in album view or now playing.

  • Regular
  • Plan Premium Country AU Device (iPhone 13, Macbook Air) Operating System (iOS 16, MacOS Monterey)   My Question or Issue Some of my Liked Songs are showing up as liked on the Artist Pr...
  • Vasil
  • Moderator
  • 447 Views
  • 10 replies
  • 0 likes
  • 447 Views
  • 10 replies
  • 0 likes

Solved!! Restoring a Paylist

PlanPremiumCountryUKDevicePCOperating SystemWindows 11 My Question or IssueI accidentally removed a large number of songs on my collaborative playlist,Is there any way to restore it to an earlier point or could someone help me do it?Thank you:)

  • Newbie
  • Plan Premium Country UK Device PC Operating System Windows 11   My Question or Issue I accidentally removed a large number of songs on my collaborative playlist, Is there any way to r...
  • AdamDam
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only Play New Songs / Limit Song Play Count / Discover Radio

I love discovering new music, and I hate listening to the same song more than three times. And considering the vast wealth of songs on Spotify, I shouldn't need to. Discover Weekly plays the same songs all week, and crosses all the genres I listen to...

  • Newbie
  • I love discovering new music, and I hate listening to the same song more than three times.  And considering the vast wealth of songs on Spotify, I shouldn't need to.   Discover Weekly pl...
  • peterbampeire
  • Visitor
  • 2517 Views
  • 4 replies
  • 11 likes
  • 2517 Views
  • 4 replies
  • 11 likes

Superuser Contribution Hi guys. So I have problem. Some tracks doesn't play. Just not starting.

some songs won't start playing. I find tracks in the search or some track is in line and instead of it there is silence. It just won't start playing and I have to switch to the next track and the next track plays. I have a premium account, the main f...

  • Casual Listener
  • some songs won't start playing. I find tracks in the search or some track is in line and instead of it there is silence. It just won't start playing and I have to switch to the next track and the nex...
  • OscarDC
  • Moderator
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Superuser Contribution why is my windows media player on my spotify app?

the playlists from my Windows media player are in my library but i can't play them. spotify can't find the playlists

  • Newbie
  • the playlists from my Windows media player are in my library but i can't play them. spotify can't find the playlists
  • MihailY
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify daily mixes change

hey guys i am gonna keep this question simple so i had one daily mix that wasnt changing and i liked it but today when i went to spotify it was gone there was another picture and completely new songs. So how can i see that daily mix back or how can i...

  • Casual Listener
  • hey guys i am gonna keep this question simple  so i had one daily mix that wasnt changing and i liked it but today when i went to spotify it was gone there was another picture and completely ne...
  • c4rolina
  • Casual Listener
  • 1433 Views
  • 3 replies
  • 0 likes
  • 1433 Views
  • 3 replies
  • 0 likes