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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • mrjinx0521
  • Regular
  • 68388 Views
  • 60 replies
  • 66 likes
  • 68388 Views
  • 60 replies
  • 66 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • brianlincol
  • Regular
  • 33710 Views
  • 56 replies
  • 30 likes
  • 33710 Views
  • 56 replies
  • 30 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Okiedokiedorkie
  • Casual Listener
  • 130834 Views
  • 62 replies
  • 48 likes
  • Connect
    JAM
  • 130834 Views
  • 62 replies
  • 48 likes

Solved!!Superuser Contribution playlist doesnt show on my profile

i made a public playlist and its not visible on my profile to others unless i didnt share the link of the playlist personally can we find a way to this situation

  • Newbie
  • i made a public playlist and its not visible on my profile to others unless i didnt share the link of the playlist personally can we find a way to this situation 
  • nightcleaner
  • Music Fan
  • 633 Views
  • 4 replies
  • 0 likes
  • 633 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why 2 of my collaborative playlists aren’t showing up on my library

Plan: PremiumCountry: USA Device: iPhone 13 My Question or Issue2 of my 8+ playlists won’t show on my library? “dance party” and “Old School Tyler” 1 of them “Old School Tyler” doesn’t even have an option to add collaborators . I am signed in with th...

  • Visitor
  •   Plan: Premium Country: USA    Device: iPhone 13   My Question or Issue 2 of my 8+ playlists won’t show on my library? “dance party” and “Old School Tyler”   1...
  • MihailY
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why can't I follow or download a playlist I created?

I created a playlist a long time ago but can't find it on my list. When I search nothing comes up. I can only open it when my wife shares it with me, and it's still showing me as the creator and owner of the playlist, but nothing happens when I try t...

  • Casual Listener
  • I created a playlist a long time ago but can't find it on my list. When I search nothing comes up. I can only open it when my wife shares it with me, and it's still showing me as the creator and owne...
  • ECRodrigues
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

Hello, I have a question regarding public playlists and its likes

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10, etc.) My Question or IssueHi, my question is why are likes not appearing on a newly created playlist when liked, is it...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10, etc.)   My Question or Issue Hi, my...
  • Bittencourt
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Likes not updating

Hello, The past recent three days I can't see any likes on my Playlist. I'm using a Follow Gate, where my fans can download a free song by following a Playlist of mine. Also, when liking the Playlist manually, nothing shows up, such as an increase in...

  • Casual Listener
  • Hello,   The past recent three days I can't see any likes on my Playlist. I'm using a Follow Gate, where my fans can download a free song by following a Playlist of mine. Also, when liking the...
  • Yordan
  • Moderator
  • 646 Views
  • 2 replies
  • 2 likes
  • 646 Views
  • 2 replies
  • 2 likes

Superuser Contribution Can only view "Liked Songs" Playlist when turning on "Ehanced" feature in app

I have been having a very strange issue with the app recently ( does not happen on desktop ) , the only way I can view my liked songs is to turn on the enhanced feature, if I turn it off, there are no liked songs appearing in the playlist. This is ve...

  • Newbie
  • I have been having a very strange issue with the app recently ( does not happen on desktop ) , the only way I can view my liked songs is to turn on the enhanced feature, if I turn it off, there are n...
  • OscarDC
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline music

Are you able to listen to music offline with Spotify premium voor Samsung

  • Visitor
  • Are you able to listen to music offline with Spotify premium voor Samsung   
  • OscarDC
  • Moderator
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

[Mobile][Other] airdrop songs and playlists

For when you are offline but want to download music that someone recommended to you. Allow the other person to airdrop a song or playlist so it downloads to your device without the use of internet.

  • Visitor
  • For when you are offline but want to download music that someone recommended to you. Allow the other person to airdrop a song or playlist so it downloads to your device without the use of internet.
  • OscarDC
  • Moderator
  • 543 Views
  • 1 replies
  • 1 likes
  • Mobile
    Other
  • 543 Views
  • 1 replies
  • 1 likes

Superuser Contribution Why are all my recommended playlists basically the same?

PlanPremiumCountrySwedenDeviceAll my devices. Windows 10, ios.Operating SystemLatest versions of all. My Question or IssueLately I've been having this issue where all the playlists or radios or whatever that spotify show me in the "Home" tab are basi...

  • Newbie
  • Plan Premium Country Sweden Device All my devices. Windows 10, ios. Operating System Latest versions of all.   My Question or Issue Lately I've been having this issue where all the pla...
  • Lyubka
  • Moderator
  • 310 Views
  • 1 replies
  • 1 likes
  • nothing new
    personlization
    Radio
    same songs
  • 310 Views
  • 1 replies
  • 1 likes

Duplicate a playlist

Is it possible to duplicate a playlist need a copy to modify 

  • Visitor
  • Is it possible to duplicate a playlist need a copy to modify 
  • KevinD
  • Newbie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to remove enhanced feature on playlist (iOS/Windows 10)

PlanPremium DeviceiPhone 11, Windows 10Operating SystemiOS 14.4 / Windows 10 Home 1909 My Question or IssueI clicked on the "Enhanced" button for my playlist on Spotify to see what it did but now it is routinely adding songs that I do not want at all...

  • Casual Listener
  •   Plan Premium   Device iPhone 11, Windows 10 Operating System iOS 14.4 / Windows 10 Home 1909   My Question or Issue I clicked on the "Enhanced" button for my playlist on Sp...
  • Yordan
  • Moderator
  • 21186 Views
  • 18 replies
  • 3 likes
  • 21186 Views
  • 18 replies
  • 3 likes

Superuser Contribution [PC/Update] Cant remove songs from my Release Radar

Operating SystemWindows 10 My Question or IssueSince the version 1.1.46.916.g416cacf1-a from the newest update I have problems removing songs/artists from my weekly Release Radar. Normally there was a button (-) that will remove it, but after the upd...

  • Casual Listener
  • Operating System Windows 10   My Question or Issue Since the version 1.1.46.916.g416cacf1-a from the newest update I have problems removing songs/artists from my weekly Release Radar. Normal...
  • keithrussell5050
  • Visitor
  • 719 Views
  • 4 replies
  • 0 likes
  • 719 Views
  • 4 replies
  • 0 likes

Superuser Contribution Hide Songs in Custom Playlists

There is a "Hide Song" feature that exists in Spotify-Created personalized playlists such as Discover Weekly, Repeat Rewind, Daily Mixes, On Repeat etc (See second option in list on screenshot below). This is an excellent feature. I would like to req...

  • Casual Listener
  • ...ould be used maliciously.   I guess the way I see it working is that the hidden songs are only hidden for the account user, but on public playlists the hidden songs would be visible to e...
  • CorazonShinzo
  • Visitor
  • 2502 Views
  • 7 replies
  • 1 likes
  • 2502 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution How to remove offline versions of content no longer in my library

I'll try to explain with an example:I have 2 albums in my library, album A and album B.I add both albums to a playlist.I download the _playlist_ for offline usage.Now I remove album A from my library _and_ from the playlist.As far as I can tell this ...

  • Casual Listener
  • I'll try to explain with an example: I have 2 albums in my library, album A and album B. I add both albums to a playlist. I download the _playlist_ for offline usage. Now I remove album A from ...
  • apo86
  • Casual Listener
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Superuser Contribution date of adding songs i like

bir şarkı ekledim ama tarihini hatırlamıyorum benim için önemli kisisel olarak bu tarihi öğrenebilir miyim teşekkürler

  • Newbie
  • bir şarkı ekledim ama tarihini hatırlamıyorum benim için önemli kisisel olarak bu tarihi öğrenebilir miyim teşekkürler
  • Dian
  • Spotify Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

songs which i haven't listened to before appearing in my liked songs playlist

PlanFreeCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueHow come I'm getting songs put into my liked songs playlist even though I haven't liked/listened to them before?

  • Casual Listener
  • Plan Free Country UK Device Desktop Operating System Windows 10   My Question or Issue How come I'm getting songs put into my liked songs playlist even though I haven't liked/listened ...
  • Amayy
  • Spotify Star
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Superuser Contribution Please keep playing similar when you search for a single song!

Biggest bug: If you search and play one song, there’s not even a button to find similar songs, neither does it play similar automatically. There is literally no songs in the queue. You basically have one song in your head before shower and you wanna ...

  • Visitor
  • Biggest bug: If you search and play one song, there’s not even a button to find similar songs, neither does it play similar automatically. There is literally no songs in the queue.    &nb...
  • Lyubka
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes