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Your Sound Capsule: Following your listening stats

You probably already know Spotify launches, every year, the Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and podcasts, for example. It's ...

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  • Spotify Star
  • Spotify Star
  • 213 Views
  • 0 replies
  • 5 likes
  • 213 Views
  • 0 replies
  • 5 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • ToneBaloney
  • Newbie
  • 5696 Views
  • 17 replies
  • 19 likes
  • 5696 Views
  • 17 replies
  • 19 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • PasinduRanawaka
  • Visitor
  • 93591 Views
  • 57 replies
  • 47 likes
  • Connect
    JAM
  • 93591 Views
  • 57 replies
  • 47 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • fixurappitstrash999
  • Newbie
  • 234669 Views
  • 1147 replies
  • 42 likes
  • 234669 Views
  • 1147 replies
  • 42 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3218 Views
  • 1 replies
  • 2 likes
  • 3218 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Playlist "Your mixtape 1" missing / can't be found

PlanPremiumCountryGermanyDeviceHonor 20 (Android 10)Spotity Version8.6.36.1070 My Question or IssueDear Spotify-Friends,since some time (about 2 weeks) my "Your Mixtape 1" Playlist is missing. I usually got all of them in one folder, that's why I not...

  • Casual Listener
  • Plan Premium Country Germany Device Honor 20 (Android 10) Spotity Version 8.6.36.1070   My Question or Issue Dear Spotify-Friends, since some time (about 2 weeks) my "Your Mixtape 1...
  • BesT1CooKie1
  • Casual Listener
  • 533 Views
  • 4 replies
  • 0 likes
  • 533 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist bug on both Android and Windows

PlanPremiumCountryUKDeviceFair phone 3+/ desktop pcOperating SystemAndroid/ Window 10 My Question or Issue Recently there's been an update that means I can no longer change the status of a playlist between public and secret/private. On mobile, the op...

  • Visitor
  • ...onger change the status of a playlist between public and secret/private. On mobile, the option to change the status is there, but when I click it private playlists don't become visible in my public p...
  • Mihail
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listen music in private mode

PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI love to listen different types of music. When I listened them, spotify issuggesting that ki...

  • Casual Listener
  • Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I love to li...
  • Eni
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Playlists] Bring back date stamp for songs added to a playlist

Before the update you could filter a playlist with the date of incorporation and it actually showed the date, now you can only filter it in one way and does not show the date anymore.

  • Visitor
  • Before the update you could filter a playlist with the date of incorporation and it actually showed the  date, now you can only filter it in one way and does not show the date anymore.
  • Novy
  • Moderator
  • 462 Views
  • 1 replies
  • 4 likes
  • Playlists
  • 462 Views
  • 1 replies
  • 4 likes

Solved!!Superuser Contribution Spotify not working on PC

PlanPremiumCountryUnited StatesDeviceWindows ComputerOperating SystemWindows 10 My Question or IssueMy Spotify won't work on PC but on my phone it works perfectly fine. I tried redownloading the app through the Microsoft Store but whenever I try to l...

  • Casual Listener
  • Plan Premium Country United States Device Windows Computer Operating System Windows 10   My Question or Issue My Spotify won't work on PC but on my phone it works perfectly fine. I tri...
  • Eni
  • Moderator
  • 561 Views
  • 3 replies
  • 0 likes
  • 561 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Iphone 7plus podcast take forever to pull up

Plan PremiumCountry USDevice iPhone 7 plus,Operating System iOS 14 My Question or IssueWhen I click on the link to go to a podcast's home where it lists episodes I get the "..." and it can take 5 minutes to load (also can hang on that screen and won'...

  • Music Fan
  •  Plan  Premium Country   US Device  iPhone 7 plus, Operating System  iOS 14   My Question or Issue When  I click on the link to go to a podcast's h...
  • Mihail
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Web Player] Discography dropdown selection is set to Albums automatically when going back

In the new Discography section Albums and Singles are separated by a dropdown selection list. When I go to Discography Albums page is loaded first, so I need to select Singles from the dropdown menu in order to browse them, which is more unnecessary ...

  • Newbie
  • In the new Discography section Albums and Singles are separated by a dropdown selection list. When I go to Discography Albums page is loaded first, so I need to select Singles from the dropdown menu ...
  • Mihail
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Adding song to queue (bug)

When you enter the artist, you cannot add the five most listened songs when you want to add them to the queue, the current playing artist or the playlist songs continue to play.

  • Casual Listener
  • When you enter the artist, you cannot add the five most listened songs when you want to add them to the queue, the current playing artist or the playlist songs continue to play.  
  • Mihail
  • Spotify Legend
  • 335 Views
  • 3 replies
  • 0 likes
  • Desktop
    Other
  • 335 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New UI got rid of the ability to paste songs into a specific order in playlists. Need it back!!!

PlanPremiumCountryMexicoDeviceDell Inspiron 14 7000Operating SystemWindows 10 My Question or IssueWith the old UI, you could copy a song from anywhere on spotify, click on say, the 10th song in your playlist, and when you Ctrl-V'd the song would appe...

  • Casual Listener
  •   Plan Premium Country Mexico Device Dell Inspiron 14 7000 Operating System Windows 10   My Question or Issue With the old UI, you could copy a song from anywhere on spotify,...
  • Jeremy
  • Spotify Legend
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

Remove **bleep** and adult/pornographic topics from front page.

PlanPremiumCountryUKDeviceAllOperating System My Question or IssueSince podcasts have been appearing on my homepage on mobile and PC i have noticed the type of podcast offered has progressively got worse and more plainly offensive. I should not have ...

  • Casual Listener
  •   Plan Premium Country UK Device All Operating System     My Question or Issue Since podcasts have been appearing on my homepage on mobile and PC i have noticed the type of ...
  • ComradeKelly
  • Casual Listener
  • 523 Views
  • 2 replies
  • 4 likes
  • 523 Views
  • 2 replies
  • 4 likes

Superuser Contribution Delete link of personalized Playlist like "On Repeat"

Once I shared the link of my "On Repeat" playlist to a friend. I figured out that I can't stop anyone having the link to access my playlist which is quit embarassing.Would It be possible to undo link of those Playlist or make them really private to c...

  • Casual Listener
  • Once I shared the link of my "On Repeat" playlist to a friend. I figured out that I can't stop anyone having the link to access my playlist which is quit embarassing. Would It be possible to undo li...
  • Mihail
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't play my liked playlist on my PS4

PlanFreeCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs the title says, I can't play my liked playlist on my PS4. I click on play and nothing happens. My...

  • Casual Listener
  • Plan Free Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As the title says, ...
  • Novy
  • Moderator
  • 1914 Views
  • 3 replies
  • 2 likes
  • 1914 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution "In De Hemel" not available

PlanPremiumCountryFranceDeviceAllOperating SystemAll My Question or IssueListening to a lot of Dutch Pop, for some time now, the track from Oosterhuis "In de Hemel" is no longer available and appears in gray whereas the other tracks that I listen to ...

  • Regular
  • Plan Premium Country France Device All Operating System All   My Question or Issue Listening to a lot of Dutch Pop, for some time now, the track from Oosterhuis "In de Hemel" is no lon...
  • Mihail
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Exporting track list feature gone?

Hello,I used to be able to export tracks I have in a playlist to plain text documents in the format,Sunglasses – Black Country, New Roadby selecting in spotify and dragging into a plaintext text editor (or copy/pasting).This feature appears to have d...

  • Casual Listener
  • Hello, I used to be able to export tracks I have in a playlist to plain text documents in the format, Sunglasses – Black Country, New Road by selecting in spotify and dragging into a plaintext tex...
  • CarlosE
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bug with the new library design

PlanPremiumCountryIsraelDeviceXiaomi mi 9 seOperating System(Android 10) My Question or IssueI'm experiencing a bug with new library design, I can't filter my library via albums or artists or playlists, for some reason those three filter options have...

  • Casual Listener
  • Plan Premium Country Israel Device Xiaomi mi 9 se Operating System (Android 10)   My Question or Issue I'm experiencing a bug with new library design, I can't filter my library via alb...
  • CarlosE
  • Moderator
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing 2021 playlists

PlanFree/PremiumPremiumCountry USA Device Ipod, desktop(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy 2021 playlists have disappeared, and I have a Premium account. I ...

  • Newbie
  • Plan Free/Premium Premium Country USA   Device Ipod, desktop (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)  ...
  • Mihail
  • Spotify Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly

PlanPremiumCountrySwedenDeviceiPhone 8Operating SystemWindows 10 My Question or Issue Hey, My son is now 1 years old and during his first year we've played a lot of lullabies with Spotify, this has led to that all the songs in the Discover Weekly pla...

  • Visitor
  •   Plan Premium Country Sweden Device iPhone 8 Operating System Windows 10   My Question or Issue   Hey,   My son is now 1 years old and during his first year we've p...
  • Mihail
  • Spotify Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution "My Shazam Tracks" doen't appear

Hi I have been using spotify & Shazam apps on ONE PLUS latest OS and on LENOVO laptop (Windows 10). I have connected the two account this morning (Shazam app says its connected) but this playlist with all the songs synced doen't appear in my libraby ...

  • Casual Listener
  •   Hi    I have been using spotify & Shazam apps on ONE PLUS latest OS and on LENOVO laptop (Windows 10).  I have connected the two account this morning (Shazam app says it...
  • Jeremy
  • Spotify Legend
  • 2192 Views
  • 5 replies
  • 1 likes
  • 2192 Views
  • 5 replies
  • 1 likes

Superuser Contribution playlist playback

OS Catalina (version 10.15.7)MacBook ProCountry USAFree membership My Question or IssueI used to be able to get the entire playlist to play. Now I believe I must have switched something accidentally b/c now when I listening to one playlist (Theme tun...

  • Casual Listener
  • OS Catalina (version 10.15.7) MacBook Pro Country USA Free membership   My Question or Issue I used to be able to get the entire playlist to play. Now I believe I must have switched someth...
  • Mihail
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes