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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301965 Views

96 replies

91 likes

  • 301965 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Newbie

165040 Views

238 replies

44 likes

  • 165040 Views
  • 238 replies
  • 44 likes

Thumbnails missing in Liked songs page

Hi! I put some songs not available on Spotify over to my iOS devices via Local Files. All songs have cover arts, and the thumbnails appear in Playlists and when I open one particular song but they are not showing up in the Liked Songs page.I am not s...

Newbie

Hi! I put some songs not available on Spotify over to my iOS devices via Local Files. All songs have cover arts, and the thumbnails appear in Playlists and when I open one particular song but they ar...

675 Views

0 replies

0 likes

Bug iOS
Cover Art
Cover Images
Local files for Spotify Mobile
thumbnail
  • 675 Views
  • 0 replies
  • 0 likes

[Your Library] I saved some songs, and they show up on my saved songs but not when playing them

PlanPremium DeviceSamsung Galaxy S8+, Samsung Galaxy A50, PCOperating SystemAndroid 9 (OneUI 1), Android 10 (OneUI 2), Windows 10 My Question or IssueThere are some songs that will show up as saved on the library, but when playing them the app shows ...

Regular

Plan Premium   Device Samsung Galaxy S8+, Samsung Galaxy A50, PC Operating System Android 9 (OneUI 1), Android 10 (OneUI 2), Windows 10    My Question or Issue There are some ...

424 Views

0 replies

0 likes

bug
  • 424 Views
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Cannot browse saved tracks by artist

PlanPremiumCountryUSADeviceiPhones, Macs, etc.Operating SystemiOS 10, Catalina My Question or IssueIt's very frustrating that you eliminated one of the most useful features on your desktop and mobile app: browsing saved songs/albums by artist. This i...

Visitor

Plan Premium Country USA Device iPhones, Macs, etc. Operating System iOS 10, Catalina   My Question or Issue It's very frustrating that you eliminated one of the most useful featu...

1156 Views

0 replies

0 likes

browsing
  • 1156 Views
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Finding a song from a spotify playlist that updated recently

i follow and smart download a spotify playlist called fresh and chill. This playlist was updated and cant find a specific song that i dont remember the name and the artist(stupid i know). i cant find it in the history and dont know what to do. PlanPr...

Visitor

i follow and smart download a spotify playlist called fresh and chill. This playlist was updated and cant find a specific song that i dont remember the name and the artist(stupid i know). i cant find...

446 Views

0 replies

0 likes

  • 446 Views
  • 0 replies
  • 0 likes

"Local Files" content disappears from playlists after moving and re-adding songs

PlanPremiumCountryCanadaDeviceWindows AppOperating SystemWindows 10 Pro 10.0.18363 (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently moved my local music folder from one drive to another. As was to be expected, Spotify could not ...

Newbie

Plan Premium Country Canada Device Windows App Operating System Windows 10 Pro 10.0.18363  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recently moved my...

525 Views

0 replies

0 likes

local files
moving
Songs missing
  • 525 Views
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  • 0 likes

[Desktop][Your Library] Scroll sidebar position bug

The sidebar that shows "Your library" and "Playlists" have a position bug. If you scroll it down and then move the mouse over to the left side of the application (say, over a playlist or an artist page), the position of the sidebar will be lowered. I...

Casual Listener

The sidebar that shows "Your library" and "Playlists" have a position bug.   If you scroll it down and then move the mouse over to the left side of the application (say, over a playlist or an ...

252 Views

0 replies

0 likes

Desktop
Your Library
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Superuser Contribution No matter what I do my liked songs keep jumping to the first song

My Question or Issue(iOS/windows 10)no matter what device I’m playing on, Spotify keeps jumping up to the first track in my liked songs. Queue just shows the next songs in order. Happens on WiFi and 4g.

Visitor

  My Question or Issue (iOS/windows 10) no matter what device I’m playing on, Spotify keeps jumping up to the first track in my liked songs. Queue just shows the next songs in order. Happens ...

Ivan

Spotify Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't unlike local songs that no longer exist

PlanPremiumCountryPolandDeviceWindows PC, OPPO RenoOperating SystemWindows 10, Android 9 My Question or IssueI have some local songs in my "Liked Songs" library that I removed a long time ago. However, I can't unlike them. Clicking a heart doesn't do...

Visitor

Plan Premium Country Poland Device Windows PC, OPPO Reno Operating System Windows 10, Android 9   My Question or Issue I have some local songs in my "Liked Songs" library that I remove...

Ivan

Spotify Legend

646 Views

3 replies

2 likes

  • 646 Views
  • 3 replies
  • 2 likes

Podcasts from other countries

Hey SpotifyIt would be very good for a lot of us if it was possible to see the options of podcasts from other countries. Like, having the option of choosing the country from where we want to look for new podcasts, like you do with the charts.Please t...

Visitor

Hey Spotify It would be very good for a lot of us if it was possible to see the options of podcasts from other countries. Like, having the option of choosing the country from where we want to look f...

1176 Views

0 replies

11 likes

countries
Podcasts
  • 1176 Views
  • 0 replies
  • 11 likes

Spotify playlist says it’s been deleted but...

PlanPremiumCountryNZDeviceiPhone XR Operating SystemiOs13My Question or IssueMy favourite playlist by Spotify - Eats and Beats - says it’s been deleted. I had it saved but now just suggests I removed it from saved items.I posted about this to social ...

Casual Listener

Plan Premium Country NZ Device iPhone XR  Operating System iOs13 My Question or Issue My favourite playlist by Spotify - Eats and Beats - says it’s been deleted. I had it saved but now ...

Ljcmw2015

Casual Listener

2587 Views

6 replies

0 likes

  • 2587 Views
  • 6 replies
  • 0 likes

[Android] [Liked Songs] Every time I run the app, the recently added songs appear in different order

PlanPremiumCountryArgentinaDeviceSamsung Galaxy S8+Operating SystemAndroid 9 (OneUi 1) My Question or IssueEvery time I run the app, go to the Liked Songs list and sort by 'Recently added', the songs will show up in a different order. It happens. Eac...

Regular

Plan Premium Country Argentina Device Samsung Galaxy S8+ Operating System Android 9 (OneUi 1)   My Question or Issue Every time I run the app, go to the Liked Songs list and sort by 'R...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why I cant Import my local songs

When I log in to my brother's account (family subscription), I have the option to do that. But when I log in with my account, I cannot import any in the settings.PlanPremium (Family)CountryGermanyDevice(Samsung Galaxy S4)Operating SystemAndroid My Qu...

Visitor

When I log in to my brother's account (family subscription), I have the option to do that. But when I log in with my account, I cannot import any in the settings. Plan Premium (Family) Country Ge...

Mouby

Visitor

614 Views

3 replies

0 likes

  • 614 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I unlike a local file that no longer exists?

PlanPremiumCountryUnited StatesDeviceLaptop/AndroidOperating SystemWindows 10/Android 9My Question or IssueI can't unlike songs that I used to have in local files. I've looked up solutions from previous posts, and none worked - I've tried deleting lo...

Casual Listener

Plan Premium Country United States Device Laptop/Android Operating System Windows 10/Android 9 My Question or Issue I can't unlike songs that I used to have in local files. I've looked up so...

arkainth

Casual Listener

626 Views

2 replies

4 likes

  • 626 Views
  • 2 replies
  • 4 likes

Playlist on garmin venu watch is reverse?

Hello i just got my self a Garmin venu watch, and when i sync my Spotify playlist to the watch, it plays the list reverse? How Can i fix that? In my phone and iPad the setting is recently added. I also want that on the watch

Visitor

Hello 🙂   i just got my self a Garmin venu watch, and when i sync my Spotify playlist to the watch, it plays the list reverse? How Can i fix that? In my phone and iPad the setting is recently...

393 Views

0 replies

0 likes

  • 393 Views
  • 0 replies
  • 0 likes

Superuser Contribution How to unhide a song from LIKED SONGS playlist

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

Elena

Moderator

1262 Views

1 replies

0 likes

  • 1262 Views
  • 1 replies
  • 0 likes

En mi PC se reproduce la música, pero no se escucha

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo.PlanPremiumPaís Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro a finales de 2016)Sistema operativoWindow...

Visitor

No se requiere ninguna de la información a continuación. Sin embargo, cuanto más proporcione, más fácil será para nosotros intentar ayudarlo. Plan Premium País   Dispositivo (iPhone 8, Sam...

OneByBoo

Roadie

964 Views

1 replies

0 likes

  • 964 Views
  • 1 replies
  • 0 likes

Spotify storage not showing files in .ogg format

Hello, I cannot seem to figure out why the files are not in the .ogg format. Instead there are about 503 folders named everything from "00" all the way to "ZZ" Is there something im missing? every search i've done trying to find answers all leads to ...

Visitor

Hello,   I cannot seem to figure out why the files are not in the .ogg format.  Instead there are about 503 folders named everything from "00" all the way to "ZZ"    Is there ...

694 Views

0 replies

0 likes

  • 694 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Stop playback from other devices

PlanPremiumCountryUSADeviceiPhone 6S, iPhone 7 Plus, Windows 10 PCI'm not quite sure how to word this, so I'm just going to give an example. I was listening to one playlist on my PC, then had to go somewhere and listened to a different playlist while...

Newbie

Plan Premium Country USA Device iPhone 6S, iPhone 7 Plus, Windows 10 PC I'm not quite sure how to word this, so I'm just going to give an example. I was listening to one playlist on my PC, then...

Elena

Moderator

1303 Views

1 replies

0 likes

  • 1303 Views
  • 1 replies
  • 0 likes

Spotify local files not syncing to all my devices

PlanPremiumCountryDenmarkDeviceiPhone 6Operating SystemWindows 10 My Question or IssueHi. So i have been fighting with this issue for some time now, and just gave up in the end. Im talking about the infamous issue of my local files not syncing to my ...

Newbie

Plan Premium Country Denmark Device iPhone 6 Operating System Windows 10   My Question or Issue Hi. So i have been fighting with this issue for some time now, and just gave up in t...

454 Views

0 replies

0 likes

  • 454 Views
  • 0 replies
  • 0 likes