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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299779 Views

96 replies

90 likes

  • 299779 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163767 Views

235 replies

44 likes

  • 163767 Views
  • 235 replies
  • 44 likes

Solved!! Deleted Song

Plan: Premium Device: allMy Question or Issue Deleted a song from my liked songs Playlist and i cannot find it anymore. Is it possible for the support to reset my account to yesterdays settings or tell me the song i deleted. i provide my UserID /name...

Casual Listener

Plan: Premium     Device: all My Question or Issue   Deleted a song from my liked songs Playlist and i cannot find it anymore. Is it possible for the support to reset my acc...

CrusoeNC

Casual Listener

939 Views

2 replies

0 likes

deleted song
  • 939 Views
  • 2 replies
  • 0 likes

Superuser Contribution I deleted a folder - and all the playlists under it were deleted. How do I get them back?!

PlanPremiumCountryUnited States DeviceMacBook Air My Question or Issue I have dozens of playlists and keep them all organized under folders. I had a folder with about 10 playlists created by me. I accidentally deleted the folder, but now all of my pl...

Casual Listener

Plan Premium Country United States   Device MacBook Air   My Question or Issue   I have dozens of playlists and keep them all organized under folders. I had a folder wit...

Heeyitsana

Casual Listener

2077 Views

3 replies

1 likes

  • 2077 Views
  • 3 replies
  • 1 likes

Superuser Contribution Duplicate Songs

I have duplicate songs in my liked songs folder, same album, same version. Is there anyway to fix this for I automatically download all liked songs and it is beginning to fill up my storage? PlanPremiumCountryUSADeviceComputer, phoneOperating SystemA...

Visitor

I have duplicate songs in my liked songs folder, same album, same version. Is there anyway to fix this for I automatically download all liked songs and it is beginning to fill up my storage?   ...

Mario

Spotify Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Remove download SHOULD NOT unlike the album

PremiumUSAANDROID In the past removing a downloaded album kept it saved to your Spotify library. Now pressing remove download removes the album from your album tab/library. This is horrible for small artists, new releases and reissues. No, I don't wa...

Casual Listener

Premium USA ANDROID   In the past removing a downloaded album kept it saved to your Spotify library. Now pressing remove download removes the album from your album tab/library. This is horri...

thalyssa

Regular

959 Views

4 replies

0 likes

Android
downloads
  • 959 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlists

Hi i need help with that:i have some song in „playlist“ i like <3...can i move them all at once in some playlist ? or can i do playlist with public for everyone?

Visitor

Hi i need help with that: i have some song in „playlist“ i like <3...can i move them all at once in some playlist ?  or can i do playlist with ❤️ public for everyone? 

Mario

Spotify Legend

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Import MediaMonkey Library to Spotify

PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemWindows 10 Professional My Question or IssueHi chaps, Seen a couple of threads floating around but no real clear final answer or conclusion on this. As I appreciate the process wi...

Casual Listener

Plan Premium Country United Kingdom Device Samsung Galaxy S7 Operating System Windows 10 Professional   My Question or Issue Hi chaps,   Seen a couple of threads floating around...

Grim_Fandango

Casual Listener

5257 Views

5 replies

1 likes

Import MediaMonkey Spotify
  • 5257 Views
  • 5 replies
  • 1 likes

ALMOST ALL SONGS VANISHED from a collaborative playlist-please help!

 I have created a collaborative list and after having collected almost 500songs (35hours of music) most of the songs vanished from the list after a month!!we created it from almost a scratch and it happened for the second time!!more than 200songs are...

Visitor

  I have created a collaborative list and after having collected almost 500songs (35hours of  music) most of the songs vanished from the list after a month!! we created it from almost a sc...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

a missing album in israeli spotify

Plan: PremiumCountry: IsraelAndroidMy Question or Issue is, I was wondering why Ariana Grande's My Everything album isn't available on Israel spotify? and when will it be available? all of her albums are available to listening.

Regular

Plan: Premium Country: Israel Android My Question or Issue is, I was wondering why Ariana Grande's My Everything album isn't available on Israel spotify? and when will it be available? a...

Guyb2018

Newbie

1707 Views

2 replies

4 likes

  • 1707 Views
  • 2 replies
  • 4 likes

[Playlists] fix spotify please

Honestly, why on earth would you remove the "don't play this user/artist" feature in the daily mix option? I don't make any sense what so ever, it's so annyoing that I cannot remove annoying artists and songs that I have gone tired of listening to / ...

Casual Listener

Honestly, why on earth would you remove the "don't play this user/artist" feature in the daily mix option? I don't make any sense what so ever, it's so annyoing that I cannot remove annoying artists ...

511 Views

0 replies

4 likes

Playlists
  • 511 Views
  • 0 replies
  • 4 likes

Spotify linked to DJ controller

Hello, Starting on July, Spotify will be not linked anymore to the DJ application.https://www.theverge.com/2020/3/24/21192473/spotify-revoking-support-developer-api-third-party-dj-apps-algoriddim-djayhttps://www.musicradar.com/news/spotify-will-soon-...

Visitor

Hello,   Starting on July, Spotify will be not linked anymore to the DJ application. https://www.theverge.com/2020/3/24/21192473/spotify-revoking-support-developer-api-third-party-dj-apps-alg...

vdoswe

Visitor

3733 Views

1 replies

5 likes

  • 3733 Views
  • 1 replies
  • 5 likes

Solved!! Current ads

I listened to this ad of an artist she was female and I was wondering if there is any way someone could find out who she is. She finished the ad with hope you have a good day and she played some of her music thanks if anyone could help.

Casual Listener

I listened to this ad of an artist she was female and I was wondering if there is any way someone could find out who she is. She finished the ad with hope you have a good day and she played some of h...

EthanS1

Community Legend

1061 Views

3 replies

0 likes

  • 1061 Views
  • 3 replies
  • 0 likes

Superuser Contribution Error My Library restart at first song in alphabetical order or last song added

I have an error in My library, when I play a song (I listen to my music in alphabetical order), the next song I listen to is the first one, if I don't use the app for a while and when it automatically closes and I reopen it, it changes to the last ad...

Casual Listener

I have an error in My library, when I play a song (I listen to my music in alphabetical order), the next song I listen to is the first one, if I don't use the app for a while and when it automaticall...

Mario

Spotify Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete Folder

I need help to delete playlists folders. I moved all my playlists out of them but there's no option for me to delete the now empty folders, on my desktop or on my phone.

Newbie

I need help to delete playlists folders. I moved all my playlists out of them but there's no option for me to delete the now empty folders, on my desktop or on my phone. 

Andy_O68

Casual Listener

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music restarting at last music added

PlanPremiumCountryBrazilDevice(Xiaomi note 7)Operating System(Android) My Question or IssueRecently my old music's resume to the last music I added. As it was the next song, but it is the first in my library that plays. Someone plase help me with thi...

Visitor

Plan Premium Country Brazil Device (Xiaomi note 7) Operating System (Android)   My Question or Issue Recently my old music's resume to the last music I added. As it was the next song, ...

Mario

Spotify Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution "LOAD MORE" adding songs to playlists

PlanStudentCountryUSA DeviceBluG5Operating SystemAndroid 9 My Question or IssueWhen I want to add songs to a playlist, I'll go to the playlist I want to edit, click the options button at the top right, click add songs, and the swipe all the way right...

Newbie

  Plan Student Country USA  Device BluG5 Operating System Android 9   My Question or Issue When I want to add songs to a playlist, I'll go to the playlist I want to edit, cl...

LVDV

Casual Listener

556 Views

2 replies

0 likes

  • 556 Views
  • 2 replies
  • 0 likes

Superuser Contribution Grayed out songs

So the issue I'm having is that I have a downloaded playlist in Spotify with some local songs in that are grayed out. The issue is that some local songs are play on mobile, but not on the desktop app and and some local songs that play on desktop, but...

Visitor

So the issue I'm having is that I have a downloaded playlist in Spotify with some local songs in that are grayed out. The issue is that some local songs are play on mobile, but not on the desktop app...

Ivan

Spotify Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove a whole album from favourite songs

I did add some audio books to my "I like" list. Now these titles are in my library in the "favourite song" playlist. If I remove "I like" at the album the songs are still on the playlist. How can I fix that?

Newbie

I did add some audio books to my "I like" list. Now these titles are in my library in the "favourite song" playlist. If I remove "I like" at the album the songs are still on the playlist. How can I f...

Maria

Moderator

2521 Views

3 replies

0 likes

Favourite Music
favourites playlist
LIbrary deleting
  • 2521 Views
  • 3 replies
  • 0 likes

ps4 quick menu music

I have a playlist of 5 songs one of them is explicit and that's the only one that doesn't show on the playlist but if I open the full Spotify app on ps4 it's there?

Newbie

I have a playlist of 5 songs one of them is explicit and that's the only one that doesn't show on the playlist but if I open the full Spotify app on ps4 it's there?

379 Views

0 replies

0 likes

  • 379 Views
  • 0 replies
  • 0 likes

Playlist on a Smart TV

PlanPremiumCountryPortugalDeviceLG Smart TVOperating System My Question or IssueSince a few days ago some of my playlist does not appears on my LG Smart TV 43UK6300.I've re-install the app the the problem continues.

Regular

Plan Premium Country Portugal Device LG Smart TV Operating System   My Question or Issue Since a few days ago some of my playlist does not appears on my LG Smart TV 43UK6300. I've re-i...

nahyden69

Regular

704 Views

1 replies

0 likes

  • 704 Views
  • 1 replies
  • 0 likes