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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Your Library

Get help with Your Library on all devices.

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • morth
  • Newbie
  • 2807 Views
  • 46 replies
  • 2 likes
  • 2807 Views
  • 46 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • Raibuookami
  • Newbie
  • 7118 Views
  • 76 replies
  • 10 likes
  • 7118 Views
  • 76 replies
  • 10 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 778 Views
  • 1 replies
  • 0 likes
  • 778 Views
  • 1 replies
  • 0 likes

Can someone help me unhide a song

Spotify has randomly hidden Survival Tactics by Joey Bada$$ and it won't let me unhide it. I'm not sure how this happened and I just want someone to help me because I can't find solutions anywhere else.

  • Visitor
  • Spotify has randomly hidden Survival Tactics by Joey Bada$$ and it won't let me unhide it. I'm not sure how this happened and I just want someone to help me because I can't find solutions anywhere el...
  • dinomight
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resuming playback of 'Liked Songs' fails

PlanPremiumCountrySwedenDeviceMotorola Edge 20 ProOperating SystemAndroid 11Spotify 8.7.6.1083 but issue is olderMy Question or IssueSince the built in random play is a joke I've switched to sorting my "Liked Songs' in alphabetical order instead and ...

  • Roadie
  • Plan Premium Country Sweden Device Motorola Edge 20 Pro Operating System Android 11 Spotify 8.7.6.1083 but issue is older My Question or Issue Since the built in random play is a joke I've ...
  • Ven3
  • Newbie
  • 474 Views
  • 11 replies
  • 2 likes
  • Liked Songs Playlist
    Que Problems
  • 474 Views
  • 11 replies
  • 2 likes

Superuser Contribution Playlist time not updating (mobile)

PlanFreeCountryNetherlandsDevice(Samsung a70)Operating System(Android version 11) My Question or IssueA little while ago, I made a large playlist of about 800 songs. On desktop the playlist lasts more then 50 hours, but on mobile it doesn't go past 3...

  • Casual Listener
  • Plan Free Country Netherlands Device (Samsung a70) Operating System (Android version 11)   My Question or Issue A little while ago, I made a large playlist of about 800 songs. On deskt...
  • Alex
  • Moderator
  • 3787 Views
  • 22 replies
  • 4 likes
  • 3787 Views
  • 22 replies
  • 4 likes

Superuser Contribution Playlist download

Plan: Premium Country: Pakistan Device:OnePlus 9 pro Operating System: Android My Question or Issue: I'm subscribed to Spotify premium and I do remember well being able to download whole playlists at once for offline listening.But now I don't see any...

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  • Newbie
  •   Plan: Premium    Country: Pakistan   Device:OnePlus 9 pro   Operating System: Android       My Question or Issue:   I'm subscribed to Spoti...
  • Kiril
  • Moderator
  • 198 Views
  • 2 replies
  • 0 likes
  • Offline download
    offline playlist
  • 198 Views
  • 2 replies
  • 0 likes

Superuser Contribution [PC] 1/4 of my Local files are greyed out

PlanFreeCountryUnited StatesDeviceAlienware PCOperating SystemWindows 10 My Question or IssueUp until a few days ago all my local files played fine but recently about 1/4 of my over 20,000 local files have become greyed out. Entire albums are greyed ...

  • Casual Listener
  • Plan Free Country United States Device Alienware PC Operating System Windows 10   My Question or Issue Up until a few days ago all my local files played fine but recently about 1/4 of ...
  • idkidksam
  • Visitor
  • 7827 Views
  • 19 replies
  • 1 likes
  • 7827 Views
  • 19 replies
  • 1 likes

Superuser Contribution Greyed out songs

PlanPremiumCountryUKDeviceiPhone SEOperating SystemiOS 15.5 My Question or IssueI am experiencing issues whereby songs become greyed out. I have searched the forums and recognise that this is a common issue, however none of the previous "solutions" s...

  • Casual Listener
  • Plan Premium Country UK Device iPhone SE Operating System iOS 15.5   My Question or Issue I am experiencing issues whereby songs become greyed out. I have searched the forums and recog...
  • Eni
  • Moderator
  • 231 Views
  • 7 replies
  • 1 likes
  • 231 Views
  • 7 replies
  • 1 likes

Podcasts not working in Ukraine

PlanFreeCountryUkraine Hi! Spotify just launched in Ukraine (literally yesterday), but we don't have podcasts. Like at all. On all platforms - win, android and web-player.Can it be fixed?

  • Casual Listener
  • Plan Free Country Ukraine   Hi!  Spotify just launched in Ukraine (literally yesterday), but we don't have podcasts. Like at all. On all platforms - win, android and we...
  • Physicist
  • Casual Listener
  • 11661 Views
  • 21 replies
  • 32 likes
  • 11661 Views
  • 21 replies
  • 32 likes

Superuser Contribution issues playing music from my liked

PlanPremiumCountryUSADevice(iPhone 11)Operating System(IOS 15.6) My Question or Issue: Okay so I have been having this problem for about 4 or 5 days. the first two days were the worst. Basically, i press shuffle on my liked songs, it plays a few song...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 11) Operating System (IOS 15.6)   My Question or Issue:  Okay so I have been having this problem for about 4 or 5 days. the first two days ...
  • Vasil
  • Moderator
  • 174 Views
  • 5 replies
  • 0 likes
  • 174 Views
  • 5 replies
  • 0 likes

Superuser Contribution Not able to play anything from Liked Songs

PlanPremiumCountryEstoniaDeviceMi Box SOperating SystemAndroid 9 My Question or IssueI am using Spotify app on Mi Box S and when I'm trying to play anything from my Liked Songs, I simply can't do it, because nothing happens, althought current playbac...

  • Casual Listener
  • Plan Premium Country Estonia Device Mi Box S Operating System Android 9   My Question or Issue I am using Spotify app on Mi Box S and when I'm trying to play anything from my Liked Son...
  • Alex
  • Moderator
  • 94 Views
  • 3 replies
  • 0 likes
  • 94 Views
  • 3 replies
  • 0 likes

[Playlists] playlist help

ive been having a real hard time trying to find HOW TO JUST MAKE A SIMPLE HELP POST!!!! I CLICK SUPPORT AND IT BRINGS ME TO FAQ. I LITERALLY CANNOT FIND HOW TO GET TO SUPPORT. SO HERE YOU GO! I have a playlist that keeps disappearing from my view. it...

  • Casual Listener
  • ive been having a real hard time trying to find HOW TO JUST MAKE A SIMPLE HELP POST!!!! I CLICK SUPPORT AND IT BRINGS ME TO FAQ. I LITERALLY CANNOT FIND HOW TO GET TO SUPPORT. SO HERE YOU GO!  ...
  • thezero
  • Casual Listener
  • 133 Views
  • 2 replies
  • 0 likes
  • Playlists
  • 133 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution What happened to my “liked songs”

PlanFree/PremiumPremium family CountryColombia DeviceiPhone 13Operating SystemiOS 10? My Question or IssueI deleted the app from my phone, but once I downloaded it again my “liked songs” disappeared. If I search for a specific song it says it’s liked...

  • Casual Listener
  •   Plan Free/Premium Premium family  Country Colombia    Device iPhone 13 Operating System iOS 10?   My Question or Issue I deleted the app from my phone, but onc...
  • OscarDC
  • Moderator
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlist download issues

PlanPremiumCountryUnited KingdomDeviceiPhone XROperating SystemiOS 16 (Beta 4) My Question or IssueWhen trying to download a playlist it seems like it is going to start but then just doesn’t do anything and I can spam this button without anything hap...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone XR Operating System iOS 16 (Beta 4)   My Question or Issue When trying to download a playlist it seems like it is going to start but t...
  • Vasil
  • Moderator
  • 114 Views
  • 2 replies
  • 0 likes
  • 114 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't unhide songs

I've tried everything. I've tried relogging, force stopping, and redownloading. Nothing is working and I suspect it's because I have the free version of Spotify. Is it possible for an employee to delete my hidden songs list?

  • Newbie
  • I've tried everything. I've tried relogging, force stopping, and redownloading. Nothing is working and I suspect it's because I have the free version of Spotify. Is it possible for an employee to del...
  • Dian
  • Moderator
  • 1676 Views
  • 4 replies
  • 0 likes
  • 1676 Views
  • 4 replies
  • 0 likes

Superuser Contribution filter local files

I dont want that every mp3 in my computer play on my local files, theres a way to filter only a folder?

  • Visitor
  • I dont want that every mp3 in my computer play on my local files, theres a way to filter only a folder?
  • Yordan
  • Moderator
  • 886 Views
  • 3 replies
  • 0 likes
  • 886 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Created Playlists Default to Public with "Make Public" Option Turn Off

PlanPremium Operating SystemAndroid & Windows 10 My Question or IssueI use Spotify on my Android devices and Windows 10 computers. I've noticed all of my created playlists are public by default even with the "Make my new playlists public" option in S...

  • Newbie
  • Plan Premium   Operating System Android & Windows 10   My Question or Issue I use Spotify on my Android devices and Windows 10 computers. I've noticed all of my created playlists...
  • SPOT_PUTS
  • Visitor
  • 952 Views
  • 3 replies
  • 0 likes
  • 952 Views
  • 3 replies
  • 0 likes

Unable to add or remove albums on mobile

PlanPremiumCountry: NorwayDevice: Galaxy S8My Question or IssueI have been unable to add or remove liked songs on my phone. It works as normal on PC, but it's a hassle to switch between them. When I press Like (the heart) it goes green, but is not ad...

  • Newbie
  •   Plan Premium Country: Norway Device: Galaxy S8 My Question or Issue I have been unable to add or remove liked songs on my phone. It works as normal on PC, but it's a hassle to swit...
  • Taylith
  • Rising Star 3
  • 49 Views
  • 1 replies
  • 1 likes
  • 49 Views
  • 1 replies
  • 1 likes

My songs on my playlist disappeared and showing: song is unavailable.

Żadna z poniższych informacji nie jest wymagana. Jednak im więcej podasz, tym łatwiej nam będzie spróbować i pomóc.PlanPremiumKrajPolandUrządzenie(Poco X3 NFC)System operacyjny(Android 11, miui 12) Moje pytanie lub problemMy songs from my playlist di...

  • Newbie
  • Żadna z poniższych informacji nie jest wymagana. Jednak im więcej podasz, tym łatwiej nam będzie spróbować i pomóc. Plan Premium Kraj Poland Urządzenie (Poco X3 NFC) System operacyjny (Androi...
  • Taylith
  • Rising Star 3
  • 109 Views
  • 1 replies
  • 1 likes
  • 109 Views
  • 1 replies
  • 1 likes

How to re like songs ive unliked?

So this morning i didnt have my phone so i logged into spotify on my moms phone and when i was done listening i forgot to log out so when my mom got on spotify she thought i put those songs on her account and she unliked over 400 songs. how do i find...

  • Newbie
  • So this morning i didnt have my phone so i logged into spotify on my moms phone and when i was done listening i forgot to log out so when my mom got on spotify she thought i put those songs on her ac...
  • jrham
  • Rising Star 3
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays random music after my first song in the playlist

As the title explains itself I keep getting random songs when I skip or listen to the end my first song in the playlist. And I can never get the second song played in the playlist. Same thing is happening on my phone. I tried logging out and restarti...

  • Newbie
  • As the title explains itself I keep getting random songs when I skip or listen to the end my first song in the playlist. And I can never get the second song played in the playlist. Same thing is happ...
  • panpanpanpanpan
  • Newbie
  • 211 Views
  • 2 replies
  • 1 likes
  • 211 Views
  • 2 replies
  • 1 likes

Superuser Contribution Desktop app will not sync with any other version of Spotify in the connect to a device tab

For starters I had a similar issue a month ago where It would not sync between the desktop app and phone with another issue of my liked songs not showing up. This was fixed in an update a week later resolving the syncing issues. A couple days ago I a...

  • Newbie
  • For starters I had a similar issue a month ago where It would not sync between the desktop app and phone with another issue of my liked songs not showing up. This was fixed in an update a week l...
  • Vasil
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes