An error occured

Solved!

An error occured

ZedAgent

This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Facebook). I've also attempted removing the app and reinstalling it from the app store. It happens over both wifi and 4G.

 

My desktop spotify client works just fine.

 

Screenshot of error is attached.

2014-02-18 16.52.37.png
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Peter__
Does restarting your device by holding the home and lock buttons together until the apple logo appears on screen make any difference?

Peter
Spotify Community Mentor and Troubleshooter

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matzscho
After 10 times cold restart (Full Power Off) it works... Don't know why. Thanks

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mihe1958
Tl;dr: I didn't have enough memory

Hi, I tried all the solutions previously reported to fix this issue.

Spotify was constantly showing "An error occurred" + try again button while searching for anything or going to browse or home on the iOS app.

It means you don't have enough free space (memory on your device). I deleted pictures and apps in order to free some space and that fixed the issue with Spotify.

Hope I helped

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Kms981

I turned off my wi-fi, opened the app and then turned my wifi back on and haven't received the error.  Lets hope that worked!

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29 Replies
Marked as solution

Peter__
Does restarting your device by holding the home and lock buttons together until the apple logo appears on screen make any difference?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

ZedAgent

Ah, so obvious I don't know why I didn't try it, but that did the trick! Thank you!

I tried this and nothing happened it 

Suwg33
Ditto. Did this too and nothing changed. I won't wait around a month for a fix

cloth
Same here. Rebooting has NO EFFECT.

Theblondeone48
Happening to me too. Doesn't work on my iPhone but works on my iPad. Have tried reinstalling and restarting to no avail.

gkdamiani

Ditto

 

Restart and clean install no help

TheZoneHereros

I'm having the same issue.  Rebooted the iPhone, uninstalled and reinstalled... nothing is working.  I have an iPhone 5c if that is useful information at all.

Speakhermusic

This started happening to me once I upgraded from an Iphone 5c to a 5s. idk if that makes a difference, as well. 

Unfortunately, I tried every solution and nothing works. I am still getting the same error. 

-V-
Still getting the same error on ipod 5th gen after clean reinstall & reboot.

Peter__
All working again now guys?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

gkdamiani
Woke up and now working again. Thank you to whoever!

TheZoneHereros

It's back.  Thanks for the fast response.  Well done guys.

matzscho
I'm still have this Error. Desktopversion works fine. In Iphone 5 ios 7.0.6 Spotify 1.1.0.2545 nothing works. Can't search, seeing or listening to anything. Reboot and clean install changes nothing. What can i do? I'm still pay for a Premium abo an don't really want to quit. But if I can't use spotify there is no sense in paying for it. P.S.: The problems started with the latest iOS-Update. Bye
Marked as solution

matzscho
After 10 times cold restart (Full Power Off) it works... Don't know why. Thanks

jeremygoh
Quitting the app and allow the app to reconnect to Spotify should solve this issue.

It happens to me sometimes when the internet connection is poor.
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george_katie
I've done everything, rebooting, resolving, installing, logging in and out. Nothing works. Just same "error occurred"
I don't want to start from scratch but if Spotify doesn't fix this I will switch to Apple Music. I'm not paying for something that doesn't work.

bettyfloress

I am getting the same error... tried rebooting the phone and it did not work. if this issue is not solved soon i will be leaving Spotify and getting apple music.

Yonchi

Neither my ipad nor my iphone would connect. Rebooted my ipad several times and it started working again. Phone magically started working again as well.

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