An error occured

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An error occured

ZedAgent
Casual Listener

This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Facebook). I've also attempted removing the app and reinstalling it from the app store. It happens over both wifi and 4G.

 

My desktop spotify client works just fine.

 

Screenshot of error is attached.

2014-02-18 16.52.37.png
4 ACCEPTED SOLUTIONS
Solution!

Peter__
Community Legend
Does restarting your device by holding the home and lock buttons together until the apple logo appears on screen make any difference?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Solution!

matzscho
Casual Listener
After 10 times cold restart (Full Power Off) it works... Don't know why. Thanks

View solution in original post

Solution!

mihe1958
Newbie
Tl;dr: I didn't have enough memory

Hi, I tried all the solutions previously reported to fix this issue.

Spotify was constantly showing "An error occurred" + try again button while searching for anything or going to browse or home on the iOS app.

It means you don't have enough free space (memory on your device). I deleted pictures and apps in order to free some space and that fixed the issue with Spotify.

Hope I helped

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Solution!

Kms981
Newbie

I turned off my wi-fi, opened the app and then turned my wifi back on and haven't received the error.  Lets hope that worked!

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29 Replies

Ivy_burger
Newbie

I'm on a chrome book and Spotify works just fine at school but not at home or anywhere else what can I do?

Alyboek
Casual Listener

The same thing happened to me on all my devices. I have two Spotify accounts and it's happening on both of them. I've already reinstalled the app several times, restarted my phone several times and still nothing has changed.

Alyboek
Casual Listener

This is happening on all my devices. I have two accounts and it's happening on both of them. I've already reinstalled the app several times, restarted my phone and still the problem hasn't been solved.

Solution!

mihe1958
Newbie
Tl;dr: I didn't have enough memory

Hi, I tried all the solutions previously reported to fix this issue.

Spotify was constantly showing "An error occurred" + try again button while searching for anything or going to browse or home on the iOS app.

It means you don't have enough free space (memory on your device). I deleted pictures and apps in order to free some space and that fixed the issue with Spotify.

Hope I helped

View solution in original post

Beat_the_Jive
Newbie

I checked but I still have more than enough space to accommodate the Spotify app.

bettyfloress
Newbie

I am getting the same error... tried rebooting the phone and it did not work. if this issue is not solved soon i will be leaving Spotify and getting apple music.

Yonchi
Newbie

Neither my ipad nor my iphone would connect. Rebooted my ipad several times and it started working again. Phone magically started working again as well.

george_katie
Newbie
I've done everything, rebooting, resolving, installing, logging in and out. Nothing works. Just same "error occurred"
I don't want to start from scratch but if Spotify doesn't fix this I will switch to Apple Music. I'm not paying for something that doesn't work.

monkunashi
Casual Listener
Way to revive a 2 year old thread... lol. there are other threads posted as of today relating to today's issue. please find and click "me too" and reply if you wish, to draw attention to the most recent problem

matzscho
Casual Listener
I'm still have this Error. Desktopversion works fine. In Iphone 5 ios 7.0.6 Spotify 1.1.0.2545 nothing works. Can't search, seeing or listening to anything. Reboot and clean install changes nothing. What can i do? I'm still pay for a Premium abo an don't really want to quit. But if I can't use spotify there is no sense in paying for it. P.S.: The problems started with the latest iOS-Update. Bye
Solution!

matzscho
Casual Listener
After 10 times cold restart (Full Power Off) it works... Don't know why. Thanks

View solution in original post

jeremygoh
Community Legend
Quitting the app and allow the app to reconnect to Spotify should solve this issue.

It happens to me sometimes when the internet connection is poor.
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TheZoneHereros
Casual Listener

It's back.  Thanks for the fast response.  Well done guys.

gkdamiani
Casual Listener
Woke up and now working again. Thank you to whoever!

-V-
Newbie
Still getting the same error on ipod 5th gen after clean reinstall & reboot.

Peter__
Community Legend
All working again now guys?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Speakhermusic
Newbie

This started happening to me once I upgraded from an Iphone 5c to a 5s. idk if that makes a difference, as well. 

Unfortunately, I tried every solution and nothing works. I am still getting the same error. 

TheZoneHereros
Casual Listener

I'm having the same issue.  Rebooted the iPhone, uninstalled and reinstalled... nothing is working.  I have an iPhone 5c if that is useful information at all.

Theblondeone48
Newbie
Happening to me too. Doesn't work on my iPhone but works on my iPad. Have tried reinstalling and restarting to no avail.

gkdamiani
Casual Listener

Ditto

 

Restart and clean install no help

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