An error occured

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An error occured

ZedAgent
Casual Listener

This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Facebook). I've also attempted removing the app and reinstalling it from the app store. It happens over both wifi and 4G.

 

My desktop spotify client works just fine.

 

Screenshot of error is attached.

2014-02-18 16.52.37.png
4 ACCEPTED SOLUTIONS
Solution!

Peter__
Community Legend
Does restarting your device by holding the home and lock buttons together until the apple logo appears on screen make any difference?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Solution!

matzscho
Casual Listener
After 10 times cold restart (Full Power Off) it works... Don't know why. Thanks

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Solution!

mihe1958
Newbie
Tl;dr: I didn't have enough memory

Hi, I tried all the solutions previously reported to fix this issue.

Spotify was constantly showing "An error occurred" + try again button while searching for anything or going to browse or home on the iOS app.

It means you don't have enough free space (memory on your device). I deleted pictures and apps in order to free some space and that fixed the issue with Spotify.

Hope I helped

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Solution!

Kms981
Newbie

I turned off my wi-fi, opened the app and then turned my wifi back on and haven't received the error.  Lets hope that worked!

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29 Replies

cloth
Casual Listener
Same here. Rebooting has NO EFFECT.

Suwg33
Newbie
Ditto. Did this too and nothing changed. I won't wait around a month for a fix
Solution!

Peter__
Community Legend
Does restarting your device by holding the home and lock buttons together until the apple logo appears on screen make any difference?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

pathworks
Newbie

Company has an ad blocker set for web pages. Spotify on my iPhone had a pop-up notifying me that I had new suggestions or something like that.  I think that triggered the blocker which caused the error.

To fix.  I turned off wi-fi and opened the app. -- acknowledged the popup notice, closed, turned wi-fi back on and the app started with no errors.

Solution!

Kms981
Newbie

I turned off my wi-fi, opened the app and then turned my wifi back on and haven't received the error.  Lets hope that worked!

View solution in original post

hamzadaker
Newbie

100% works , tried all the methods listed including uninstalling an reinstalling. This is the only one that worked thanks!

eri23
Newbie

that worked for me too

user-removed
Not applicable

I tried this and nothing happened it 

ZedAgent
Casual Listener

Ah, so obvious I don't know why I didn't try it, but that did the trick! Thank you!

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