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An error occured

ZedAgent
Casual Listener
‎2014-02-19 12:59 AM

This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Facebook). I've also attempted removing the app and reinstalling it from the app store. It happens over both wifi and 4G.

 

My desktop spotify client works just fine.

 

Screenshot of error is attached.

2014-02-18 16.52.37.png
12 people had this problem.
4 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: An error occured

Peter__
Community Legend
‎2014-02-19 11:06 AM
Does restarting your device by holding the home and lock buttons together until the apple logo appears on screen make any difference?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: An error occured

matzscho
Casual Listener
‎2014-05-21 09:21 AM
After 10 times cold restart (Full Power Off) it works... Don't know why. Thanks

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Re: An error occured

mihe1958
Newbie
‎2016-07-27 10:11 AM
Tl;dr: I didn't have enough memory

Hi, I tried all the solutions previously reported to fix this issue.

Spotify was constantly showing "An error occurred" + try again button while searching for anything or going to browse or home on the iOS app.

It means you don't have enough free space (memory on your device). I deleted pictures and apps in order to free some space and that fixed the issue with Spotify.

Hope I helped

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Re: An error occured

Kms981
Newbie
‎2017-01-18 04:33 PM

I turned off my wi-fi, opened the app and then turned my wifi back on and haven't received the error.  Lets hope that worked!

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29 Replies
Solution!

Re: An error occured

Peter__
Community Legend
‎2014-02-19 11:06 AM
Does restarting your device by holding the home and lock buttons together until the apple logo appears on screen make any difference?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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Re: An error occured

ZedAgent
Casual Listener
‎2014-02-19 05:29 PM

Ah, so obvious I don't know why I didn't try it, but that did the trick! Thank you!

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Re: An error occured

BleachNaruto124
Newbie
‎2014-03-15 02:34 AM

I tried this and nothing happened it 

Re: An error occured

Suwg33
Newbie
‎2014-03-15 03:03 AM
Ditto. Did this too and nothing changed. I won't wait around a month for a fix
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Re: An error occured

cloth
Casual Listener
‎2014-03-15 03:20 AM
Same here. Rebooting has NO EFFECT.
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Re: An error occured

Theblondeone48
Newbie
‎2014-03-15 04:56 AM
Happening to me too. Doesn't work on my iPhone but works on my iPad. Have tried reinstalling and restarting to no avail.
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Re: An error occured

gkdamiani
Casual Listener
‎2014-03-15 05:07 AM

Ditto

 

Restart and clean install no help

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Re: An error occured

TheZoneHereros
Casual Listener
‎2014-03-15 05:16 AM

I'm having the same issue.  Rebooted the iPhone, uninstalled and reinstalled... nothing is working.  I have an iPhone 5c if that is useful information at all.

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Re: An error occured

Speakhermusic
Newbie
‎2014-03-15 05:25 AM

This started happening to me once I upgraded from an Iphone 5c to a 5s. idk if that makes a difference, as well. 

Unfortunately, I tried every solution and nothing works. I am still getting the same error. 

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