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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36556 Views
  • 15 replies
  • 36 likes
  • 36556 Views
  • 15 replies
  • 36 likes

how many songs untl no suggestions?

Ok so I'm using spotify free and have a bunch of different song preferences and some of my playlists only have like 15 songs and I get a bunch of seggested songs. MY question is what is the exact number of songs you have to have in a playlist before ...

  • Newbie
  • Ok so I'm using spotify free and have a bunch of different song preferences and some of my playlists only have like 15 songs and I get a bunch of seggested songs. MY question is what is the exact num...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Local files mix youtube not offline mobile

Hi guys,So this is what im running into last few days. I have been trying to download a youtube music mp3 to my iphone on my spotify. Succesfully i have downloaded the file and placed in in one of my playlists in my spotify. However when i open the a...

  • Newbie
  • Hi guys, So this is what im running into last few days. I have been trying to download a youtube music mp3 to my iphone on my spotify. Succesfully i have downloaded the file and placed in in one of ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

All of my saved songs have disappeared. [iPhone 6 - MacBook Pro (El Capitan)]

Hello, the title is self-explanatory ... all of my saved songs have disappeared for no reason in my mind. I had quite a few songs saved over the years and now everything is gone. I really hope there is a fix for this! Things that I already have tried...

  • Newbie
  • Hello, the title is self-explanatory ... all of my saved songs have disappeared for no reason in my mind. I had quite a few songs saved over the years and now everything is gone. I really hope t...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Music won't play

I'm using an iPhone 5s iOS 9.2.1. I installed Spotify and logged in (free user) but my music won't play. It loads my playlists in grey and the now playing bar opens but no sound and no sign of how far along the track is. When I push pause and play ag...

  • Regular
  • I'm using an iPhone 5s iOS 9.2.1. I installed Spotify and logged in (free user) but my music won't play. It loads my playlists in grey and the now playing bar opens but no sound and no sign of how fa...
  • Muggletong
  • Regular
  • 304 Views
  • 5 replies
  • 0 likes
  • 304 Views
  • 5 replies
  • 0 likes

Saved songs dissapeared

ever since i updated the spotify app this week my saved songs do not show up on my iPhone 6 app unless i have an internet connection. they do appear on playlists my saved songs are also not showing up on my HP elitebook 745 laptop and i am connected ...

  • Casual Listener
  • ever since i updated the spotify app this week my saved songs do not show up on my iPhone 6 app unless i have an internet connection. they do appear on playlists   my saved songs are...
  • Mixmastermattie
  • Newbie
  • 258 Views
  • 5 replies
  • 0 likes
  • 258 Views
  • 5 replies
  • 0 likes

Solved!! Spotify running no longer there in 5.0 update

Recently updated my app, however the running feature is no longer available. Many have told me to look under genres and moods, but it's not there either. I am a premium customer and expect this resolved, as other customers and in particular free user...

  • Newbie
  • Recently updated my app, however the running feature is no longer available. Many have told me to look under genres and moods, but it's not there either. I am a premium customer and expect this ...
  • MattSuda
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

[iPad] Music playing loops back without any reason

When I listen my main playlist it gets to a zone of about 40 songs where when it gets to last one in that zone of the playlist it goes to the beginning of the zone. This also happens when I use shuffle, but the zone is bigger, about a 100 songs. I do...

  • Newbie
  • When I listen my main playlist it gets to a zone of about 40 songs where when it gets to last one in that zone of the playlist it goes to the beginning of the zone. This also happens when I use shuff...
  • MattSuda
  • Spotify Star
  • 178 Views
  • 1 replies
  • 1 likes
  • 178 Views
  • 1 replies
  • 1 likes

Deleted songs

Spotify just randomly deleted all of my music I had savedPlease help me before I go insane

  • Newbie
  • Spotify just randomly deleted all of my music I had saved Please help me before I go insane
  • 91 Views
  • 0 replies
  • 0 likes
  • 91 Views
  • 0 replies
  • 0 likes

Error 408

Hi,I've moved from the uk to New Zealand and can't log into spotify, I just get the error message 408. (I only have an ipad at the moment, no computer, if that makes much difference). When I look on my profile I see:"Your account can no longer be use...

  • Casual Listener
  • Hi, I've moved from the uk to New Zealand and can't log into spotify, I just get the error message 408. (I only have an ipad at the moment, no computer, if that makes much difference). When I ...
  • MesaRaven
  • Newbie
  • 316 Views
  • 5 replies
  • 0 likes
  • 316 Views
  • 5 replies
  • 0 likes

Blocked App after trying to update

Can someone help me here? Im trying to update the app on my iPhone and it simply STOPPED WORKING THE APP!!!Now I cant update the app or even delete it. Its blocked and I dont know what to do.

  • Newbie
  • Can someone help me here? Im trying to update the app on my iPhone and it simply STOPPED WORKING THE APP!!! Now I cant update the app or even delete it. Its blocked and I dont know what to do.
  • Jordi
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Battery drain

I'm starting to experiencing an increase in battery dran from spotify.Same amount of usage that's normally around 12-15% is now 23-25%.Any one else experiencing this?

  • Gig Goer
  • I'm starting to experiencing an increase in battery dran from spotify. Same amount of usage that's normally around 12-15% is now 23-25%. Any one else experiencing this?
  • fass2binder
  • Casual Listener
  • 1296 Views
  • 13 replies
  • 1 likes
  • 1296 Views
  • 13 replies
  • 1 likes

Unable to share or find spotify users

=== START OF TEMPLATE ===Brief description of the issue: I am not able to find other friends on community or share songs/playlist by finding friends on my iphone 6s spotify app even though I have premium subscriptionSteps to reproduce the issue:Scena...

  • Casual Listener
  • === START OF TEMPLATE === Brief description of the issue: I am not able to find other friends on community or share songs/playlist by finding friends on my iphone 6s spotify app even though I have...
  • bucklid
  • Casual Listener
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Latest update is broken

Last night my app auto updated like always. I went on to go look up a song I was wanted to hear, and as soon as I typed "summer" into the search it completely broken my app. I can no longer listen to music not saved on my phone and anytime I try to d...

  • Newbie
  • Last night my app auto updated like always. I went on to go look up a song I was wanted to hear, and as soon as I typed "summer" into the search it completely broken my app. I can no longer listen to...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Error occurring in search

I just update the app to version 5.1.0.1019 on my iPhone 6 (iOS 9.1.3) and the search feature stopped working. Doing a search the message "An error occurred" and "Try Again" button, and even clicking this button, the search is not performed.

  • Newbie
  • I just update the app to version 5.1.0.1019 on my iPhone 6 (iOS 9.1.3) and the search feature stopped working. Doing a search the message "An error occurred" and "Try Again" button, and even clicking...
  • Nico
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

search problem

Arrggh...driving me crazy! The search online keeps stopping and starting..I tried everything and still trouble..reset Internet reset phone reset ps3 reset PC and still no luck...I have only just ordered premium and have a month free..If this is how i...

  • Newbie
  • Arrggh...driving me crazy! The search online keeps stopping and starting..I tried everything and still trouble..reset Internet reset phone reset ps3 reset PC and still no luck...I have only just orde...
  • Nico
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Constant Error Message

Today my Spotify just stopped working. Half of the searches, when typed in, yield an "an error occurred, try again" message. If try again is repeatedly pressed, the artists sometimes appear, but when clicked on yield a "an error occuered" message wit...

  • Newbie
  • Today my Spotify just stopped working. Half of the searches, when typed in, yield an "an error occurred, try again" message. If try again is repeatedly pressed, the artists sometimes appear, but when...
  • Peddiefamily
  • Newbie
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

No "AVALIABLE OFFLINE"

I've been using my friends premium account, created my own playlist was able to listen to the music offline. Since swithcing to my own premium account, I've created my own playlist but I dont have a "AVALIABLE OFFLINE", all I see is "DOWNLOAD" and I ...

  • Newbie
  • I've been using my friends premium account, created my own playlist was able to listen to the music offline.   Since swithcing to my own premium account, I've created my own playlist but I don...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Mode offline with cellular data

Hi, I have a question,when I downloaded my playlists, they still use my cellular data if I don't active the Mode Offline in my phone? Thanks!

  • Newbie
  • Hi, I have a question,when I downloaded my playlists, they still use my cellular data if I don't active the Mode Offline in my phone?   Thanks!
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Offline Songs Unplayable

Hi! So... i bought a Spotify card, and I upgraded my account to premium. But I would like to know why some songs in my playlists can't be downloaded? Someones have green arrows, other ones have gray arrows and other ones doesn't have any arrow at all...

  • Newbie
  • Hi!  So... i bought a Spotify card, and I upgraded my account to premium.  But I would like to know why some songs in my playlists can't be downloaded? Someones have green arrows, other...
  • MattSuda
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Won't download all my music to offline

It won't let me download offline unless I dele a offline playlist , maybe too many songs??

  • Casual Listener
  • It won't let me download offline unless I dele a offline playlist , maybe too many songs??
  • MattSuda
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes