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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

mubashiriqbal

Regular

44017 Views

44 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109559 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1674 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Regular

302109 Views

62 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

128017 Views

19 replies

38 likes

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Spotify in car - USB

Hello, I have a 2011 Nissan Maxima and I was using a USB cable to listen to Spotify on my iPhone. Been with this service for at least 2 years, never had any issues. Suddenly, since last week... I cannot listen in my car anymore... "There is no song" ...

Casual Listener

Hello,   I have a 2011 Nissan Maxima and I was using a USB cable to listen to Spotify on my iPhone. Been with this service for at least 2 years, never had any issues. Suddenly, since last week...

projectloud

Casual Listener

660 Views

2 replies

0 likes

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Solved!! How do I cancel my 7day free premium trial?

I accidentally pressed the free 7 day premium trial on the app, how do I cancel it? It doesn't give me a cancel option of the subscription section on Spotify.

Newbie

I accidentally pressed the free 7 day premium trial on the app, how do I cancel it? It doesn't give me a cancel option of the subscription section on Spotify.

user-removed

Not applicable

10476 Views

1 replies

0 likes

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Customer service number or email ? for direct and live help or support ?

I am trying to sync that playlist on my laptop to my iphone 6s but it always gets stuck at download waiting. i have tried the whole delete app re install and sign in and try again many times. i have also uninstalled from desktop too? how do i play th...

Newbie

I am trying to sync that playlist on my laptop to my iphone 6s but it always gets stuck at download waiting. i have tried the whole delete app re install and sign in and try again many times. i have ...

anjieeeeeeeeee

Roadie

421 Views

1 replies

0 likes

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  • 1 replies
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i cant play any song in this playlist

i cant play any of this song but 3months ago i can play all of this song inside this playlist. but how can it is unplayable by today? can someone solve this problem. i tried to find the way to solve the problem everywhere inside this but still cant s...

Newbie

i cant play any of this song but 3months ago i can play all of this song inside this playlist. but how can it is unplayable by today? can someone solve this problem. i tried to find the way to solve ...

338 Views

0 replies

0 likes

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playlists are not syncing, and local files stops playing 1:34 min into the song

Hi,I have bought a new iphone, the 6s, and after connecting it to my mac all the playlists vanished from the phone, (they are still on the mac). I have tryed to download the playlists again, but nothing happens. I can still see the songs that I have ...

Newbie

Hi, I have bought a new iphone, the 6s, and after connecting it to my mac all the playlists vanished from the phone, (they are still on the mac). I have tryed to download the playlists again, b...

anjieeeeeeeeee

Roadie

498 Views

1 replies

0 likes

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  • 1 replies
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Spotify will not play songs.

Working off of an iPad, spotify will not play any playlists. It opens and shuffles to a song, but once that's done no music starts and the timeline stays at zero.

Casual Listener

Working off of an iPad, spotify will not play any playlists. It opens and shuffles to a song, but once that's done no music starts and the timeline stays at zero.

Jonny27

Newbie

920 Views

5 replies

0 likes

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iphone bmw bluetooth metadata problem

Hello, I've tried all the updates but still i can't see metadata on my nbt screen except the first song. Does anyone have the same issue? I don't like to use with usb because it doent have the SEARCH tab. Please let me know if there is any solution.....

Casual Listener

Hello,   I've tried all the updates but still i can't see metadata on my nbt screen except the first song. Does anyone have the same issue? I don't like to use with usb because it doent have t...

antalar

Casual Listener

2642 Views

13 replies

1 likes

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No ad-free period

On multiple occassions a day Spotify will play an ad, explaining that by watching the ad you will be given 30 mins of ad free listening. Every time I watch these ads I find myself listening to yet another ad 10 mins later. Could this issue please be ...

Newbie

On multiple occassions a day Spotify will play an ad, explaining that by watching the ad you will be given 30 mins of ad free listening. Every time I watch these ads I find myself listening to yet an...

690 Views

0 replies

0 likes

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Streaming problems. Spotify closes itself

My spotify streams 5 songs and closes itself!!! It happens all the time. I delete and reinstall it. I was a very happy user and now I am thinking of leave spotify.

Newbie

My spotify streams 5 songs and closes itself!!! It happens all the time. I delete and reinstall it. I was a very happy user and now I am thinking of leave spotify.

DasPeter

Community Legend

386 Views

1 replies

0 likes

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Network stack freezes app when on very slow connections

When using iOS app on a very slow but still continuous internet connection with high roundtrip delay such as VSAT/Iridium/Inmarsat (and also possibly rural GPRS/Edge or CDMA450 and similar) the app will sense that it has network availability but the ...

Regular

When using iOS app on a very slow but still continuous internet connection with high roundtrip delay such as VSAT/Iridium/Inmarsat (and also possibly rural GPRS/Edge or CDMA450 and similar) the app w...

530 Views

0 replies

1 likes

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Solved!! How do I delete songs

I used to be able to delete songs from my playlist on Spotify from my iPhone but now u don't see the option anymore, did Spotify remove that option?

Music Fan

I used to be able to delete songs from my playlist on Spotify from my iPhone but now u don't see the option anymore, did Spotify remove that option?

MattSuda

Spotify Star

698 Views

2 replies

0 likes

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iPhone - Spotify continuously deleting my downloaded tracks

I have an iPhone 6 - 128gb memory with approximately 3000 downloaded Spotify songs.Every day it continuously crashes and every so often deletes all my downloaded music.I have ample free memory for these songs and have deleted and reinstalled the appl...

Newbie

I have an iPhone 6 - 128gb memory with approximately 3000 downloaded Spotify songs. Every day it continuously crashes and every so often deletes all my downloaded music. I have ample free memor...

556 Views

0 replies

0 likes

Deleting
Downloaded music disappears
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Where is the volume slider?

No one care about the volume slider??? Connect disappear volume button dissapear!! I do NOT want to use iphone buttons for volume control, i want the volume slider back! Such a crap this upgrade dont like it at all!

Casual Listener

No one care about the volume slider??? Connect disappear volume button dissapear!! I do NOT want to use iphone buttons for volume control, i want the volume slider back! Such a crap this upgrade dont...

chris_t53

Casual Listener

4656 Views

2 replies

4 likes

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  • 2 replies
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Payment

It said that I had one free month of Spotify premium but when I've checked my bank it's taken nearly £15 from my account?

Newbie

It said that I had one free month of Spotify premium but when I've checked my bank it's taken nearly £15 from my account?

OviiiOne

Community Legend

485 Views

1 replies

0 likes

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Which devices support Spotify? Full list needed please

Hello all, I signed up for spotify premium and I now realise I can not sync my playlists with my Ipod Nano 6th generation. My question is: What is the FULL list of portable devices (phones or mp3 players) that will support spotify playlists? My need ...

Casual Listener

Hello all, I signed up for spotify premium and I now realise I can not sync my playlists with my Ipod Nano 6th generation.   My question is:  What is the FULL list of portable devices (ph...

Easley8

Casual Listener

31942 Views

5 replies

5 likes

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Crashing

Hello, I'm having a problem with the Spotify app on iPhone. Recently my app keeps on crashing when playing music, 30min in or so it just stops and takes me out of the app and I pay the monthly fee. Anyone else having a similar problem? It's really an...

Regular

Hello, I'm having a problem with the Spotify app on iPhone. Recently my app keeps on crashing when playing music, 30min in or so it just stops and takes me out of the app and I pay the monthly fee. A...

512 Views

0 replies

0 likes

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  • 0 replies
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Crashing

Hello, I'm having a problem with the Spotify app on iPhone. Recently my app keeps on crashing when playing music, 30min in or so it just stops and takes me out of the app and I pay the monthly fee. Anyone else having a similar problem? It's really an...

Regular

Hello, I'm having a problem with the Spotify app on iPhone. Recently my app keeps on crashing when playing music, 30min in or so it just stops and takes me out of the app and I pay the monthly fee. A...

364 Views

0 replies

0 likes

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Can't Synch to Ipod touch from PC

I'm trying to synch Spotify from my PC to my iPod Nano verion 6.1.6. The iPod is running an older version of Spotify because the newer Spotify won't run on IOS6, and my nano can't upgrade. There is 2 GB space on the nano, and it is connected to the s...

Casual Listener

I'm trying to synch Spotify from my PC to my iPod Nano verion 6.1.6.  The iPod is running an older version of Spotify because the newer Spotify won't run on IOS6, and my nano can't upgrade. &nb...

511 Views

0 replies

0 likes

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Spotify won't play certain songs

I recently downloaded the Drake album and I can play the songs on my phone but when I try to connect it to my Bose sound touch the song skips to a different one. Can anyone tell me why?

Newbie

I recently downloaded the Drake album and I can play the songs on my phone but when I try to connect it to my Bose sound touch the song skips to a different one. Can anyone tell me why?

579 Views

0 replies

0 likes

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