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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30679 Views

40 replies

9 likes

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  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95405 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293846 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

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  • 19 replies
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No ad-free period

On multiple occassions a day Spotify will play an ad, explaining that by watching the ad you will be given 30 mins of ad free listening. Every time I watch these ads I find myself listening to yet another ad 10 mins later. Could this issue please be ...

Newbie

On multiple occassions a day Spotify will play an ad, explaining that by watching the ad you will be given 30 mins of ad free listening. Every time I watch these ads I find myself listening to yet an...

676 Views

0 replies

0 likes

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Streaming problems. Spotify closes itself

My spotify streams 5 songs and closes itself!!! It happens all the time. I delete and reinstall it. I was a very happy user and now I am thinking of leave spotify.

Newbie

My spotify streams 5 songs and closes itself!!! It happens all the time. I delete and reinstall it. I was a very happy user and now I am thinking of leave spotify.

DasPeter

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
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Network stack freezes app when on very slow connections

When using iOS app on a very slow but still continuous internet connection with high roundtrip delay such as VSAT/Iridium/Inmarsat (and also possibly rural GPRS/Edge or CDMA450 and similar) the app will sense that it has network availability but the ...

Regular

When using iOS app on a very slow but still continuous internet connection with high roundtrip delay such as VSAT/Iridium/Inmarsat (and also possibly rural GPRS/Edge or CDMA450 and similar) the app w...

505 Views

0 replies

1 likes

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  • 1 likes

Solved!! How do I delete songs

I used to be able to delete songs from my playlist on Spotify from my iPhone but now u don't see the option anymore, did Spotify remove that option?

Music Fan

I used to be able to delete songs from my playlist on Spotify from my iPhone but now u don't see the option anymore, did Spotify remove that option?

MattSuda

Spotify Star

659 Views

2 replies

0 likes

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  • 2 replies
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iPhone - Spotify continuously deleting my downloaded tracks

I have an iPhone 6 - 128gb memory with approximately 3000 downloaded Spotify songs.Every day it continuously crashes and every so often deletes all my downloaded music.I have ample free memory for these songs and have deleted and reinstalled the appl...

Newbie

I have an iPhone 6 - 128gb memory with approximately 3000 downloaded Spotify songs. Every day it continuously crashes and every so often deletes all my downloaded music. I have ample free memor...

542 Views

0 replies

0 likes

Deleting
Downloaded music disappears
  • 542 Views
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Where is the volume slider?

No one care about the volume slider??? Connect disappear volume button dissapear!! I do NOT want to use iphone buttons for volume control, i want the volume slider back! Such a crap this upgrade dont like it at all!

Casual Listener

No one care about the volume slider??? Connect disappear volume button dissapear!! I do NOT want to use iphone buttons for volume control, i want the volume slider back! Such a crap this upgrade dont...

chris_t53

Casual Listener

4604 Views

2 replies

4 likes

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Payment

It said that I had one free month of Spotify premium but when I've checked my bank it's taken nearly £15 from my account?

Newbie

It said that I had one free month of Spotify premium but when I've checked my bank it's taken nearly £15 from my account?

OviiiOne

Community Legend

451 Views

1 replies

0 likes

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  • 1 replies
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Which devices support Spotify? Full list needed please

Hello all, I signed up for spotify premium and I now realise I can not sync my playlists with my Ipod Nano 6th generation. My question is: What is the FULL list of portable devices (phones or mp3 players) that will support spotify playlists? My need ...

Casual Listener

Hello all, I signed up for spotify premium and I now realise I can not sync my playlists with my Ipod Nano 6th generation.   My question is:  What is the FULL list of portable devices (ph...

Easley8

Casual Listener

31276 Views

5 replies

5 likes

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  • 5 likes

Crashing

Hello, I'm having a problem with the Spotify app on iPhone. Recently my app keeps on crashing when playing music, 30min in or so it just stops and takes me out of the app and I pay the monthly fee. Anyone else having a similar problem? It's really an...

Regular

Hello, I'm having a problem with the Spotify app on iPhone. Recently my app keeps on crashing when playing music, 30min in or so it just stops and takes me out of the app and I pay the monthly fee. A...

479 Views

0 replies

0 likes

  • 479 Views
  • 0 replies
  • 0 likes

Crashing

Hello, I'm having a problem with the Spotify app on iPhone. Recently my app keeps on crashing when playing music, 30min in or so it just stops and takes me out of the app and I pay the monthly fee. Anyone else having a similar problem? It's really an...

Regular

Hello, I'm having a problem with the Spotify app on iPhone. Recently my app keeps on crashing when playing music, 30min in or so it just stops and takes me out of the app and I pay the monthly fee. A...

332 Views

0 replies

0 likes

  • 332 Views
  • 0 replies
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Can't Synch to Ipod touch from PC

I'm trying to synch Spotify from my PC to my iPod Nano verion 6.1.6. The iPod is running an older version of Spotify because the newer Spotify won't run on IOS6, and my nano can't upgrade. There is 2 GB space on the nano, and it is connected to the s...

Casual Listener

I'm trying to synch Spotify from my PC to my iPod Nano verion 6.1.6.  The iPod is running an older version of Spotify because the newer Spotify won't run on IOS6, and my nano can't upgrade. &nb...

493 Views

0 replies

0 likes

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Spotify won't play certain songs

I recently downloaded the Drake album and I can play the songs on my phone but when I try to connect it to my Bose sound touch the song skips to a different one. Can anyone tell me why?

Newbie

I recently downloaded the Drake album and I can play the songs on my phone but when I try to connect it to my Bose sound touch the song skips to a different one. Can anyone tell me why?

564 Views

0 replies

0 likes

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Syncing Local Files

I did everything in the steps I even re-installed the app. I have my PC connected via ethernet and my phone via wifi but they're on the same network IDK why it won't sync!

Casual Listener

I did everything in the steps I even re-installed the app. I have my PC connected via ethernet and my phone via wifi but they're on the same network IDK why it won't sync!

342 Views

0 replies

0 likes

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Does Spotify have a customer service number

I would like to say that Spotify has a awful support center in this community and Contact form. I reached out to many people for help and I still haven't came to a solution. I am being charged twice for a premium subscription that I do not have.

Casual Listener

I would like to say that Spotify has a awful support center in this community and Contact form. I reached out to many people for help and I still haven't came to a solution. I am being charged twice ...

Fhdkskssbej

Casual Listener

1001 Views

4 replies

0 likes

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Starred Playlist

I recently signed up with the family plan with the account @madlooneyy. i had an old account and i deleted it because i wanted a fresh start. in my old account account i had the default playlist "starred" on my iphone. i really enjoyed this playlist ...

Newbie

I recently signed up with the family plan with the account @madlooneyy. i had an old account and i deleted it because i wanted a fresh start. in my old account account i had the default playlist "sta...

Jordi

Community Legend

430 Views

1 replies

1 likes

  • 430 Views
  • 1 replies
  • 1 likes

Starred Playlist

I recently signed up with the family plan with the account @madlooneyy. i had an old account and i deleted it because i wanted a fresh start. in my old account account i had the default playlist "starred" on my iphone. i really enjoyed this playlist ...

Newbie

 I recently signed up with the family plan with the account @madlooneyy. i had an old account and i deleted it because i wanted a fresh start. in my old account account i had the default pl...

Jordi

Community Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

My Spotify will not scrobble to Last.FM

Hello there I have searched Google, as well as this forum, and can see there have been similar issues and posts before. However I have tried all the fixes referenced and none have worked for me. This includes a clean reinstall, changing my Last.FM pa...

Casual Listener

Hello there 🙂   I have  searched Google, as well as this forum, and can see there have been similar issues and posts before. However I have tried all the fixes referenced and none have w...

436 Views

0 replies

2 likes

  • 436 Views
  • 0 replies
  • 2 likes

Playback position

After upgrading to 5.5.1.1025 it seems that the app no longer resumes playback where I left off after hitting pause or removing audio jack. Is this a bug or am I missing something?

Newbie

After upgrading to 5.5.1.1025 it seems that the app no longer resumes playback where I left off after hitting pause or removing audio jack. Is this a bug or am I missing something?

user-removed

Not applicable

346 Views

1 replies

0 likes

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Spotify app won't play some songs

The songs in questions are Tegan and Sara the albums : Heartthrob and The Con. The use to work on my phone but won't play anymore. It shows they are aviable and will even let me save them for offline play.

Casual Listener

The songs in questions are Tegan and Sara the albums : Heartthrob and The Con. The use to work on my phone but won't play anymore. It shows they are aviable and will even let me save them for offline...

MattSuda

Spotify Star

733 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes