Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80681 Views
  • 19 replies
  • 37 likes
  • 80681 Views
  • 19 replies
  • 37 likes

song switch to "playing song from search..." I have never searched and don't want.

For the past two weeks I'll being playing a playlist, usually a spotify list not one I have created, (I have a premium account) and it will switch mid song to something from a search I have never searched. like DarkH+1, or Midday+Mix-up, or Ocean + S...

  • Newbie
  • For the past two weeks I'll being playing a playlist, usually a spotify list not one I have created, (I have a premium account) and it will switch mid song to something from a search I have neve...
  • MattSuda
  • Spotify Star
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Files already ON Phone not recognized in Local Files

I put a few albums on my phone manually through Itunes, so the actaul files themselves are in the phone. However, when i go to the local files playlist on the spotify app, it says 0 songs. How do i fix that?

  • Newbie
  • I put a few albums on my phone manually through Itunes, so the actaul files themselves are in the phone. However, when i go to the local files playlist on the spotify app, it says 0 songs.   H...
  • MattSuda
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Playlist/Songs won't download on iPad Pro

Hi,I have my iPad for 3 Months now and had no problems with Spotify on it before. Although I have plenty of Space left (35gb) the app doesn't download my songs anymore. I payed my premium just recently. I can see the songs I downloaded when I'm offli...

  • Casual Listener
  • Hi, I have my iPad for 3 Months now and had no problems with Spotify on it before. Although I have plenty of Space left (35gb) the app doesn't download my songs anymore. I payed my premium just rece...
  • MattSuda
  • Spotify Star
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

every time I close my spotify deletes songs saved

Every time I close my spotify, the songs saved in your music -> tracks, they disappear. To have them again and I have to disconnect the account and log in again. but as soon as I close the app you recheck everything again.Using an iPhone 6S and the s...

  • Casual Listener
  • Every time I close my spotify, the songs saved in your music -> tracks, they disappear. To have them again and I have to disconnect the account and log in again. but as soon as I close the app you...
  • MattSuda
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

A lot of noise and no music

Some musics on my iPhone 5S don't play, well, they play, but with some bug that I can't listen the music on it self, just lots of noises like those olds TVs with no channel selected. Is there someone with the same problem or the solution to this?

  • Newbie
  • Some musics on my iPhone 5S don't play, well, they play, but with some bug that I can't listen the music on it self, just lots of noises like those olds TVs with no channel selected.  Is there ...
  • MattSuda
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Spoitfy is eating MB

Hi! I've read that spotify on high quality take approx. 115 MB / hour.Just listened to 1 song (4min) and lost 130 MB.Then with the spotify app on, but without playing any music i continue losing crazy amount of MB. Went from 255 MB used to now 620 MB...

  • Casual Listener
  • Hi!   I've read that spotify on high quality take approx. 115 MB / hour. Just listened to 1 song (4min) and lost 130 MB. Then with the spotify app on, but without playing any music i co...
  • MattSuda
  • Spotify Star
  • 1190 Views
  • 5 replies
  • 1 likes
  • 1190 Views
  • 5 replies
  • 1 likes

Songs disappearing from playlist despite still being on Spotify databse

Today I was listening to Happy Cycling by Boards of Canada and tried to come back to the song later to play it but it had been removed completely from all my playlists, despite having only listened to it a few hours previously and not tampered with t...

  • Regular
  • Today I was listening to Happy Cycling by Boards of Canada and tried to come back to the song later to play it but it had been removed completely from all my playlists, despite having only listened t...
  • MattSuda
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Taylor Swift feat....

I just downloaded Taylor Swift's album RED and the songs where she is singing with another person won't download onto my phone. I have it on my Itunes, and can listen it there, and on my computer. Is there anyway to fix this?

  • Casual Listener
  • I just downloaded Taylor Swift's album RED and the songs where she is singing with another person won't download onto my phone.  I have it on my Itunes, and can listen it there, and on my comput...
  • MattSuda
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Keeps on logging out

I have the app on my iPhone and IPad. On my iaphone, the apps keeps on logging me out which leads me to downloading all the songs on my playlist again.. And ofcourse, eats up my data again. And on my iPad, the available offline options keeps on turni...

  • Newbie
  • I have the app on my iPhone and IPad. On my iaphone, the apps keeps on logging me out which leads me to downloading all the songs on my playlist again.. And ofcourse, eats up my data again. And on my...
  • MattSuda
  • Spotify Star
  • 700 Views
  • 1 replies
  • 0 likes
  • 700 Views
  • 1 replies
  • 0 likes

Solved!! "Turn off Airplane mode..." Pop up in Offline mode

I have an iPod touch which I use for Spotify offline mode with sync'd tracks. Even with offline mode engaged and wifi off, each time I access spotify I get a pop-up asking me to Turn off Airplane mode or use-wifi to Access Data".Meaning before switch...

  • Music Fan
  • I have an iPod touch which I use for Spotify offline mode with sync'd tracks. Even with offline mode engaged and wifi off, each time I access spotify I get a pop-up asking me to Turn off Airplane mod...
  • MattSuda
  • Spotify Star
  • 9945 Views
  • 3 replies
  • 2 likes
  • 9945 Views
  • 3 replies
  • 2 likes

No Album Cover Offline

I have a iPhone 6 Plus with iOS 9.3When I listen to my playlist offline , the cover of the album does not appear. Please tell me to do. I remove the app and reinstall again but stillthe same . Anyone having the same problem? Offline (No wi-fi, no mob...

d1710021-5013-42d3-ac17-88d6d1f24b59.jpeg 9f967144-23f9-4dee-ac5f-1574dab36307.jpeg
  • Visitor
  • I have a iPhone 6 Plus with iOS 9.3 When I listen to my playlist offline , the cover of the album does not appear. Please tell me to do.  I remove the app and reinstall again but still the sam...
  • MattSuda
  • Spotify Star
  • 940 Views
  • 4 replies
  • 0 likes
  • 940 Views
  • 4 replies
  • 0 likes

Gobbling data for offline only?

Hey fellas, So, I have a bunch of albums downloaded, since my intention is to listen without wasting my (2 GB) data plan. As of today, when the new month starts for me, I started monitoring apps, and I listened to 4 songs from an album (again, all of...

  • Visitor
  • Hey fellas,   So, I have a bunch of albums downloaded, since my intention is to listen without wasting my (2 GB) data plan.   As of today, when the new month starts for me, I started mo...
  • MattSuda
  • Spotify Star
  • 308 Views
  • 1 replies
  • 1 likes
  • 308 Views
  • 1 replies
  • 1 likes

Spotify will not work in my car

Hello I have a iPhone 6 and I downloaded all of my music but it still will not play in my car .. Need help now

  • Newbie
  • Hello I have a iPhone 6 and I downloaded all of my music but it still will not play in my car .. Need help now
  • MattSuda
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Spotify doesn't appear the covers

Well, when I started to pay for Spotify Premium, I downloaded in my Samsung, but, I transfer my music to my iPod, but, when I'm offline, the covers of the albums in my iPod doesn't appears, I think, if I'm paying for this service, why my iPod look li...

  • Visitor
  • Well, when I started to pay for Spotify Premium, I downloaded in my Samsung, but, I transfer my music to my iPod, but, when I'm offline, the covers of the albums in my iPod doesn't appears, I think, ...
  • MattSuda
  • Spotify Star
  • 691 Views
  • 1 replies
  • 0 likes
  • cover
    iOS
    ipod
    Premium
  • 691 Views
  • 1 replies
  • 0 likes

Spotify mobile giving error message

I am getting an "Error try again" message every time I try to go to Home or Search on The Spotify mobile app (I have premium). The Radio seems to work and I can access my regular playlist, but nothing else. I have tried downloading all updates, turni...

  • Casual Listener
  • I am getting an "Error try again" message every time I try to go to Home or Search on The Spotify mobile app (I have premium). The Radio seems to work and I can access my regular playlist, but nothin...
  • MattSuda
  • Spotify Star
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

iOS 'send to' feature does not work.

Hi. When I search for friends (non Facebook) on the 'send to' feature in order to share songs, it says there is 'no results'. How do I share songs with non Facebook friends by sending it straight to their inbox? I don't want to use email or be copyin...

  • Regular
  • Hi. When I search for friends (non Facebook) on the 'send to' feature in order to share songs, it says there is 'no results'. How do I share songs with non Facebook friends by sending it straight to ...
  • MattSuda
  • Spotify Star
  • 667 Views
  • 2 replies
  • 0 likes
  • iOS
    send to
    share music
  • 667 Views
  • 2 replies
  • 0 likes

Paying customer STILL cant Login... STILL!

I'm so sick of this paying for a service and can't login! I would consider this stealing. I'm going to report this to the better business bureau if this is not fixed.I'm a software architect and I know its VERY easy to design or fix authentication/lo...

  • Casual Listener
  • I'm so sick of this paying for a service and can't login! I would consider this stealing. I'm going to report this to the better business bureau if this is not fixed. I'm a software architect and ...
  • MattSuda
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • Logon failure
  • 517 Views
  • 1 replies
  • 0 likes

Can't login error code 408, please help ):

I can't log into my account with the error code 408, the country in my profile is Canada but now I am currently staying in Japn. I want to change the country in my profile but fail. There is only one choice in the Country row, even i deleted the post...

  • Newbie
  • I can't log into my account with the error code 408, the country in my profile is Canada but now I am currently staying in Japn. I want to change the country in my profile but fail. There is only one...
  • MattSuda
  • Spotify Star
  • 1366 Views
  • 1 replies
  • 0 likes
  • 1366 Views
  • 1 replies
  • 0 likes

I just want to listen to the album in the order the artist intended....

I am a premium user. I like to listen to full albums in order. But if I go to an artist and then their albums there is only a large "Shuffle Play" button. Typically I'll just touch the first song but occasionally it still will play in some random ord...

  • Newbie
  • I am a premium user.  I like to listen to full albums in order.  But if I go to an artist and then their albums there is only a large "Shuffle Play" button.  Typically I'll just touch ...
  • MattSuda
  • Spotify Star
  • 763 Views
  • 1 replies
  • 0 likes
  • 763 Views
  • 1 replies
  • 0 likes