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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30702 Views

40 replies

9 likes

  • 30702 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95429 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1036 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293858 Views

60 replies

15 likes

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  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123761 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Best equalizer for country music on iphone?

I noticed there isn't a specific equalizer option on my iphone for country music. Which one is best suited for it?

Casual Listener

I noticed there isn't a specific equalizer option on my iphone for country music. Which one is best suited for it?  

user-removed

Not applicable

3317 Views

2 replies

0 likes

country
Equalizer
iphone
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ios Offline Question

Hello. On my iPhone I chose to make a playlist available offline. Later on, on my desktop, I chose to unfollow the playlist. Will the tracks be removed automatically from my iPhone, or are additional steps necessary?Thanks,PT

Newbie

Hello. On my iPhone I chose to make a playlist available offline. Later on, on my desktop, I chose to unfollow the playlist. Will the tracks be removed automatically from my iPhone, or are addit...

osornios

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
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Waiting to Download Local Files from mac to iPhone

Ok I am getting really frusturated and would appreciate any help I can get. I have about 10 songs that I have downloaded from the internet because they are nowhere either on Spotify or iTunes or a bunch of other services. I have them all in my iTunes...

Newbie

Ok I am getting really frusturated and would appreciate any help I can get.   I have about 10 songs that I have downloaded from the internet because they are nowhere either on Spotify or iTune...

408 Views

0 replies

0 likes

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Artwork not displaying via Airplay from iOS 9.3.1 to Apple TV 4

Spotify fails to send the artwork via Airplay. When playing an album or playlist the album artwork will display correctly for the first song. Skipping to the next or playing the next song in the qeue will result in no artwork being sent via Airplay. ...

Casual Listener

Spotify fails to send the artwork via Airplay. When playing an album or playlist the album artwork will display correctly for the first song. Skipping to the next or playing the next song in the qeue...

Yu5

Newbie

833 Views

2 replies

0 likes

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  • 2 replies
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Local files (on iOS) and external speaker are not working together

Hi,after synching / copying local files from the Mac to the iOS-App there is a problem with playing them on an external speaker (like the Denon). It's greyed out - if you switch to a song which is available on Spotify you can access the option again....

Newbie

Hi, after synching / copying local files from the Mac to the iOS-App there is a problem with playing them on an external speaker (like the Denon). It's greyed out - if you switch to a song which is ...

278 Views

0 replies

0 likes

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Downloads

I changed my download setting from normal to extreme and after all my music downloaded it went back to the login screen.when I got back on I had to re download again.then another time I down loaded them overnight and woke up and it said my phone was ...

Casual Listener

I changed my download setting from normal to extreme and after all my music downloaded it went back to the login screen.when I got back on I had to re download again.then another time I down loaded t...

267 Views

0 replies

0 likes

  • 267 Views
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Offline Playlist redownloading

HI all, I am wondering if anyone is having any issues with offline playlist always redownloading. Those list i have sucessfully downloaded will dissapear and I need to redownload it again. Its a little frustrating if i have to redownload the list ove...

Visitor

HI all, I am wondering if anyone is having any issues with offline playlist always redownloading. Those list i have sucessfully downloaded will dissapear and I need to redownload it again. Its a litt...

320 Views

0 replies

0 likes

  • 320 Views
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Premium Account but not connecting

I have a premium account but it doesn´t connect on my iphone.

Newbie

I have a premium account but it doesn´t connect on my iphone.

kbrooksc

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
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Solved!! Playlists cannot be viewed by public even though they are public

Hi, my playlist is set to public, however, when people search for it, it doesn't show up. This happens on my iPhone, a windows desktop and a Mac laptop. I have cleared my history, reset my phone and reinstalled spotify. The problem still persists. I'...

Newbie

Hi,  my playlist is set to public, however, when people search for it, it doesn't show up. This happens on my iPhone, a windows desktop and a Mac laptop.  I have cleared my history, reset...

adroCR

Casual Listener

792 Views

3 replies

0 likes

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  • 3 replies
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iPhone Battery drain

Spoiler (Highlight to read) Hi guys, I've noticed in the past 6ish months (maybe more) that the Spotify app is draining my battery far quicker than usual. Its got to the point where I would avoid using Spotify because I wouldn't have a working phone ...

Casual Listener

    Hi guys,   I've noticed in the past 6ish months (maybe more) that the Spotify app is draining my battery far quicker than usual. Its got to the point where I would avoid using ...

user-removed

Not applicable

2030 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Solved!! Constantly quitting

SInce the new update, every time I've used the app, it automatically quits. It's getting very irritating and making the app unusable. Please improve the stability!

Casual Listener

SInce the new update, every time I've used the app, it automatically quits.  It's getting very irritating and making the app unusable.  Please improve the stability!

user-removed

Not applicable

741 Views

4 replies

0 likes

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  • 4 replies
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Playback

When I try to play a sample of a song on an album or playlist, a different song pops up instead, how can I fix this???

Casual Listener

When I try to play a sample of a song on an album or playlist, a different song pops up instead, how can I fix this???

309 Views

0 replies

0 likes

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Playlist repetitive

Hi, I have a playlist with over 650 songs in it but its always the same songs that appear.. which means i'm skipping the majority of the time, is this normal? what is the algorithm? can i help this? Thanks

Newbie

Hi,    I have a playlist with over 650 songs in it but its always the same songs that appear.. which means i'm skipping the majority of the time, is this normal? what is the algorithm? ca...

user-removed

Not applicable

639 Views

1 replies

0 likes

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  • 1 replies
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Syncing Local Files: "Waiting to download".

On iOS version 9.3.2. Using same Wifi on laptop (mac) and phone. Have deleted and re-downloaded the Spotify app. My local files will not download onto my phone. I just have a perpetual "Waiting to download" message under my "Available Offline" button...

Newbie

On iOS version 9.3.2. Using same Wifi on laptop (mac) and phone. Have deleted and re-downloaded the Spotify app. My local files will not download onto my phone. I just have a perpetual "Waiting ...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
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Music won't download to offline

Hey I have use Spotify for a while now and always recommend it over ALL others. How come it will only download a certain amount of songs for offline? I know I don't have over 10k, so i dont know why it won't. I have at least 20+ gigs of storage left ...

Newbie

Hey I have use Spotify for a while now and always recommend it over ALL others. How come it will only download a certain amount of songs for offline? I know I don't have over 10k, so i dont know why ...

user-removed

Not applicable

607 Views

1 replies

0 likes

Help Spotify!
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  • 1 replies
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5.6.0 Release notes?

Just seen an update for my iOS Spotify app dropped today. I'd like to know what 'changes and improvements' Spotify have made to the app, but it seems as though Release Notes haven't been updated for a LONG time now. Could you let us know what these c...

Casual Listener

Just seen an update for my iOS Spotify app dropped today. I'd like to know what 'changes and improvements' Spotify have made to the app, but it seems as though Release Notes haven't been updated for ...

user-removed

Not applicable

1838 Views

6 replies

9 likes

  • 1838 Views
  • 6 replies
  • 9 likes

'Cannot use Spotify Abroad' when I am ... not abroad

Hey there, I am a premium member (finding it annoying that I cannot speak to a Spotify rep whilst paying them for their service). I first downloaded Spotify when I was in Germany. I couldn't get it to work properly, so I deleted it. Now I am back in ...

Casual Listener

Hey there,   I am a premium member (finding it annoying that I cannot speak to a Spotify rep whilst paying them for their service).   I first downloaded Spotify when I was in Germany. I...

bearmayor

Casual Listener

831 Views

1 replies

0 likes

iPhone 5S
Syncing devices
  • 831 Views
  • 1 replies
  • 0 likes

Problem

Will I get charged after my 7 days free trial and once I start will have to start paying nowFreaking out

Newbie

Will I get charged after my 7 days free trial and once I start will have to start paying now Freaking out 😣😥😓😲😖

384 Views

0 replies

0 likes

  • 384 Views
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Musics

While i listening with headphones, when i touch home deal, musics suddenly forwad themselves.Device: iphone 5Please send me solution asap.

Newbie

While i listening with headphones, when i touch home deal, musics suddenly forwad themselves. Device: iphone 5 Please send me solution asap.

260 Views

0 replies

0 likes

  • 260 Views
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Albums disapearing under Your Library

I am having an issue since the last update with my albums disapearing from my Library. I discovered if I log out and in that they reapear but am hoping for a better solution.

Newbie

I am having an issue since the last update with my albums disapearing from my Library. I discovered if I log out and in that they reapear but am hoping for a better solution.    

282 Views

0 replies

0 likes

  • 282 Views
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