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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30057 Views

40 replies

9 likes

  • 30057 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

94720 Views

115 replies

12 likes

Other
  • 94720 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

979 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293667 Views

60 replies

15 likes

  • 293667 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123658 Views

19 replies

38 likes

  • 123658 Views
  • 19 replies
  • 38 likes

Yet another shuffle issue

When I fire up spotify on my desktop, go to the songs selection with around 2000 songs, it works relatively okay, however if I remote control from my phone or another computer in the property, it will drop down and only shuffle between around 3-4 art...

Newbie

When I fire up spotify on my desktop, go to the songs selection with around 2000 songs, it works relatively okay, however if I remote control from my phone or another computer in the property, it wil...

505 Views

0 replies

0 likes

  • 505 Views
  • 0 replies
  • 0 likes

Solved!! Waiting to download

I have tried everything I know, but many of my playlist will not fully download to offline. The playlist will get about 80-80 percent complete and then just indefinitely freeze. Please help.

Casual Listener

I have tried everything I know, but many of my playlist will not fully download to offline. The playlist will get about 80-80 percent complete and then just indefinitely freeze. Please help.

user-removed

Not applicable

1326 Views

3 replies

0 likes

  • 1326 Views
  • 3 replies
  • 0 likes

Music not syncing between desktop and iPhone

I've synced music before and have used Spotify for many years. It has never been any problems. But now I'm trying to sync files from my Mac desktop client (1.0.28.87) to my iPhone client (5.5.0). I add the local files by choosing source for the files...

Casual Listener

I've synced music before and have used Spotify for many years. It has never been any problems. But now I'm trying to sync files from my Mac desktop client (1.0.28.87) to my iPhone client (5.5.0). I a...

1229283807

Newbie

663 Views

2 replies

0 likes

  • 663 Views
  • 2 replies
  • 0 likes

Spotify crashes when watching some videos

I have a Iphone 4S and when i updated Spotify for some months ago i cannot watch some specific videos. For example, i can watch Comedy Central`s Videos but i can`t watch Adult Swim`s Videos. Has this do to about Adult swim or my Iphone?

Newbie

I have a Iphone 4S and when i updated Spotify for some months ago i cannot watch some specific videos. For example, i can watch Comedy Central`s Videos but i can`t watch Adult Swim`s Videos. Has this...

user-removed

Not applicable

508 Views

1 replies

0 likes

  • 508 Views
  • 1 replies
  • 0 likes

My app is glitched.

For some reason on my phone the spotify app doesn't have the nav bar on the bottom. But when i logon onto another account it appears. How come it won't show up on my account?

Newbie

For some reason on my phone the spotify app doesn't have the nav bar on the bottom. But when i logon onto another account it appears. How come it won't show up on my account?

JCdotnl

Roadie

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Artwork loads very slowly

for a couple of weeks now the art of all albums and artists loads very slowly. It used to be there instantly.. now it varies between 5 seconds and 20 seconds. When I do a fresh install, it works for a day or so, but then it's back to slooooow loading...

Regular

for a couple of weeks now the art of all albums and artists loads very slowly. It used to be there instantly.. now it varies between 5 seconds and 20 seconds. When I do a fresh install, it works...

JCdotnl

Roadie

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Sarit hadad

I've had some sarit hadad playlists .. Then I realized that all the sarit hadadsongs were deleted from my personal playlists .. Then I looked up sarit hadad on the search and only several songs came up.. (There use to be many many more ) can anyone p...

Newbie

I've had some sarit hadad playlists .. Then I realized that all the sarit hadadsongs were deleted from my personal playlists .. Then I looked up sarit hadad on the search and only several songs came ...

GETERDE

Newbie

714 Views

1 replies

1 likes

  • 714 Views
  • 1 replies
  • 1 likes

Controls missing

I've have only just updated my iPad mini to the latest 5.5.0.1023 Spotify version and am disppointed to see that the bottom bar where the playing controls, volume control and track title with elapsed time has been simplified to only show the title & ...

Casual Listener

I've have only just updated my iPad mini to the latest 5.5.0.1023 Spotify version and am disppointed to see that the bottom bar where the playing controls, volume control and track title with elapsed...

544 Views

0 replies

0 likes

  • 544 Views
  • 0 replies
  • 0 likes

Spotify causing other apps to crash or not open

iOSWill either keep apps from opening or will crash everything. Once it froze the screen in diagonal and could not reboot. Took a while but it worked itself out. Still keeps crashing tho.

Regular

iOS Will either keep apps from opening or will crash everything. Once it froze the screen in diagonal and could not reboot. Took a while but it worked itself out. Still keeps crashing tho.

TplusA

Newbie

1080 Views

5 replies

0 likes

  • 1080 Views
  • 5 replies
  • 0 likes

Shuffle play is not random

Whenever I hit shuffle on my playlist the same thing happens; first song plays, second song plays, then the first song plays again! I then hit skip next and within the next five songs, second song plays again. Anyone experienced this? I believe this ...

Newbie

Whenever I hit shuffle on my playlist the same thing happens; first song plays, second song plays, then the first song plays again! I then hit skip next and within the next five songs, second song pl...

412 Views

0 replies

0 likes

  • 412 Views
  • 0 replies
  • 0 likes

Spotify update 5.5 don't play well

I use Spotify in an iPad Pro (iOs 9.3.1). Spotify works well until your last update (5.5) when the music stops randomly, jumping and doing impossible to listening. I am tired with the hundred of problems and the poor support that you have for iOs. I ...

Casual Listener

I use Spotify in an iPad Pro (iOs 9.3.1). Spotify works well until your last update (5.5) when the music stops randomly, jumping and doing impossible to listening. I am tired with the hundred of prob...

506 Views

0 replies

0 likes

iOS 9.3.1
  • 506 Views
  • 0 replies
  • 0 likes

Solved!! What happened to personal radio?

On Spotify for Mac and iOS, I can't seem to find any way to listen to my personal stations. The personalized radio stations (the ones where you can toggle between your four primary genres) were amazing, and I don't understand why the feature seems to...

Casual Listener

On Spotify for Mac and iOS, I can't seem to find any way to listen to my personal stations. The personalized radio stations (the ones where you can toggle between your four primary genres) were ...

MattSuda

Spotify Star

4425 Views

2 replies

0 likes

  • 4425 Views
  • 2 replies
  • 0 likes

Spotify won't turn off shuffle

I've tried resetting my iPhone to see if that was the problem then I deleted the app and downloaded it again but when I'm in my playlist it continues to shuffle the songs

Casual Listener

I've tried resetting my iPhone to see if that was the problem then I deleted the app and downloaded it again but when I'm in my playlist it continues to shuffle the songs

OviiiOne

Community Legend

733 Views

1 replies

0 likes

  • 733 Views
  • 1 replies
  • 0 likes

Connecting two accounts together, and connecting them onto facebook.

I had spotify on my iphone a while ago and had it signed up through facebook. A little while after, I deleted my facebook thinking i could still use spotify; as it turned out, I had to make a new account with an email address. Now that I have faceboo...

Newbie

I had spotify on my iphone a while ago and had it signed up through facebook.  A little while after, I deleted my facebook thinking i could still use spotify; as it turned out, I had to make a n...

OviiiOne

Community Legend

891 Views

1 replies

0 likes

Connect
connect accounts
Facebook
  • 891 Views
  • 1 replies
  • 0 likes

Can't go online

Using the latest version of Spotify on iOS 9.3.1 (iPhone 6). There is not way for me to cancel offline mode. Yes, my Internet is fine.

Casual Listener

Using the latest version of Spotify on iOS 9.3.1 (iPhone 6). There is not way for me to cancel offline mode. Yes, my Internet is fine.

zsignal

Casual Listener

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Controls Inaccessible on iPad in Landscape Mode

As the title says, on version 5.5.0.1023 the controls are inaccessible on the iPad in landscape mode.I have an iPad Pro (9.7") on iOS 9.3.1

Regular

As the title says, on version 5.5.0.1023 the controls are inaccessible on the iPad in landscape mode. I have an iPad Pro (9.7") on iOS 9.3.1  

678 Views

0 replies

0 likes

bug
controls
landscape mode
  • 678 Views
  • 0 replies
  • 0 likes

Downloading songs

I have premium and about 300 songs, but only about 20 or so have downloaded (the little green downward pointing arrow I guess). How can I download all of them so I can listen to them offline?

Newbie

I have premium and about 300 songs, but only about 20 or so have downloaded (the little green downward pointing arrow I guess). How can I download all of them so I can listen to them offline?

kbrooksc

Community Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

Payment?

Why am I being charged twice? How can I contact someone and speak to them regarding this issue?!

Newbie

Why am I being charged twice? How can I contact someone and speak to them regarding this issue?!

kbrooksc

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

My saved Songs and Albums keep disappearing

I have to log out and back in to get them back. It happens fairly often, not sure what triggers it.

Newbie

I have to log out and back in to get them back. It happens fairly often, not sure what triggers it.

duneeshya

Newbie

682 Views

1 replies

0 likes

saved albums
saved songs
  • 682 Views
  • 1 replies
  • 0 likes

Spotify App crashing on iPhone 5S

I've updated my App and quit all other applications and yet Spotify crashes part way through the first song. I also have a decent amount of storage space free.Any rescue ideas?Thanks

Regular

I've updated my App and quit all other applications and yet Spotify crashes part way through the first song. I also have a decent amount of storage space free. Any rescue ideas? Thanks

user-removed

Not applicable

1097 Views

3 replies

0 likes

crash iPhone 5s
  • 1097 Views
  • 3 replies
  • 0 likes