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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

mubashiriqbal

Regular

43995 Views

44 replies

10 likes

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  • 44 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109521 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1673 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Regular

302043 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

128004 Views

19 replies

38 likes

  • 128004 Views
  • 19 replies
  • 38 likes

Stolen Iphone, someone has been using my spotify

My iphone has been stolen two days ago. Today I saw that someone was using my spotify account , how do I close all my accounts !? I already requested the block of my phone !

Newbie

My iphone has been stolen two days ago. Today I saw that someone was using my spotify account , how do I close all my accounts !? I already requested the block of my phone !

kbrooksc

Community Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
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Solved!! Offline mode

When I add new songs ro my playlist, they do not load. I have to turn in off and back on and when I do it takes weeks for it to actually start downloading them to offline.

Casual Listener

When I add new songs ro my playlist, they do not load. I have to turn in off and back on and when I do it takes weeks for it to actually start downloading them to offline.

user-removed

Not applicable

812 Views

3 replies

0 likes

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  • 3 replies
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Solved!! I can't listen to Nirvana - Smells like teen spirit

Hey community,So, my problem is that I can't listen to Nirvana - Smells like teen spirit.It's perfectly played on my PC, but I can't start it on my Iphone. (5S if it means anyting)When I click on it, it disappaers.Same things happens when I select my...

Casual Listener

Hey community, So, my problem is that I can't listen to Nirvana - Smells like teen spirit. It's perfectly played on my PC, but I can't start it on my Iphone. (5S if it means anyting) When I c...

suhi420

Casual Listener

3242 Views

5 replies

0 likes

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  • 5 replies
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Problem streaming

What is happening:1) I have Spotify family premium2) Usually I am able to stream online music3) I clicked an online playlist, the song plays for 10 seconds and cuts off4) I tried other online playlist and songs, same thing has happenedSteps I've done...

Newbie

What is happening: 1) I have Spotify family premium 2) Usually I am able to stream online music 3) I clicked an online playlist, the song plays for 10 seconds and cuts off 4) I tried other onli...

OviiiOne

Community Legend

558 Views

1 replies

0 likes

Streaming unable error
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Account hacked

Hi everyone! Someone (a samsung device) keep trying to use my spotify account. When I listen to Spotify, I get a notification telling me that I am listening through this other device. I do not have a Samsung phone and I have not used my account in an...

Newbie

Hi everyone!   Someone (a samsung device) keep trying to use my spotify account. When I listen to Spotify, I get a notification telling me that I am listening through this other device. I do n...

user-removed

Not applicable

559 Views

2 replies

0 likes

  • 559 Views
  • 2 replies
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Solved!! Spotify songs not playing

After my premium expired, I noticed some of my songs weren't playing. They'd be skipped over and not played. I noticed this was only with songs I downloaded while I had premium and didn't affect songs I've never played or never downloaded. This is a ...

Casual Listener

After my premium expired, I noticed some of my songs weren't playing. They'd be skipped over and not played. I noticed this was only with songs I downloaded while I had premium and didn't affect song...

liamreilley19

Casual Listener

1313 Views

2 replies

0 likes

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  • 2 replies
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Not receiving device ID email

Hi,I am trying to deactivate my Facebook account, so want to disconnect my Spotify account from it. I keep trying to send the device ID email to myself, which always says it's been sent to my email address, but I have nothing in my inbox or junk. Is ...

Music Fan

Hi, I am trying to deactivate my Facebook account, so want to disconnect my Spotify account from it. I keep trying to send the device ID email to myself, which always says it's been sent to my ema...

655 Views

0 replies

0 likes

Device id
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iOS pictures don't come up.

You click on the artist profile picture to browse through the pictures and you can only view a few of them and the rest are microphones(Spotify default picture)This worked before the last update. I was able to view all of the picture no problem. I ha...

Casual Listener

You click on the artist profile picture to browse through the pictures and you can only view a few of them and the rest are microphones(Spotify default picture) This worked before the last update....

Afredn

Casual Listener

757 Views

1 replies

0 likes

Artist profile pictures
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iPhone wont download local files from PC

I'm trying to download a track from my computer to my iphone, so I got it to show up in (On the desktop version of Spotify) the local files section, where I then made a sperate playlist and put the song in it. It shows up on my phone, but its greyed ...

Casual Listener

I'm trying to download a track from my computer to my iphone, so I got it to show up in (On the desktop version of Spotify) the local files section, where I then made a sperate playlist and put the s...

557 Views

0 replies

0 likes

  • 557 Views
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Devices option gone?

From the recent update I notice that the devices tab is gone. I tried to sync my ipod today and nothing happened when I opened spotify then plugged in my ipod. I've been looking around and seen a few other people saying the same thing. Did the syncin...

Music Fan

From the recent update I notice that the devices tab is gone. I tried to sync my ipod today and nothing happened when I opened spotify then plugged in my ipod. I've been looking around and seen a few...

laughedcorey81

Music Fan

7628 Views

12 replies

2 likes

ipod
Syncing devices
Update
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  • 12 replies
  • 2 likes

Yet another shuffle issue

When I fire up spotify on my desktop, go to the songs selection with around 2000 songs, it works relatively okay, however if I remote control from my phone or another computer in the property, it will drop down and only shuffle between around 3-4 art...

Newbie

When I fire up spotify on my desktop, go to the songs selection with around 2000 songs, it works relatively okay, however if I remote control from my phone or another computer in the property, it wil...

530 Views

0 replies

0 likes

  • 530 Views
  • 0 replies
  • 0 likes

Solved!! Waiting to download

I have tried everything I know, but many of my playlist will not fully download to offline. The playlist will get about 80-80 percent complete and then just indefinitely freeze. Please help.

Casual Listener

I have tried everything I know, but many of my playlist will not fully download to offline. The playlist will get about 80-80 percent complete and then just indefinitely freeze. Please help.

user-removed

Not applicable

1397 Views

3 replies

0 likes

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  • 3 replies
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Music not syncing between desktop and iPhone

I've synced music before and have used Spotify for many years. It has never been any problems. But now I'm trying to sync files from my Mac desktop client (1.0.28.87) to my iPhone client (5.5.0). I add the local files by choosing source for the files...

Casual Listener

I've synced music before and have used Spotify for many years. It has never been any problems. But now I'm trying to sync files from my Mac desktop client (1.0.28.87) to my iPhone client (5.5.0). I a...

1229283807

Newbie

711 Views

2 replies

0 likes

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  • 2 replies
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Spotify crashes when watching some videos

I have a Iphone 4S and when i updated Spotify for some months ago i cannot watch some specific videos. For example, i can watch Comedy Central`s Videos but i can`t watch Adult Swim`s Videos. Has this do to about Adult swim or my Iphone?

Newbie

I have a Iphone 4S and when i updated Spotify for some months ago i cannot watch some specific videos. For example, i can watch Comedy Central`s Videos but i can`t watch Adult Swim`s Videos. Has this...

user-removed

Not applicable

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

My app is glitched.

For some reason on my phone the spotify app doesn't have the nav bar on the bottom. But when i logon onto another account it appears. How come it won't show up on my account?

Newbie

For some reason on my phone the spotify app doesn't have the nav bar on the bottom. But when i logon onto another account it appears. How come it won't show up on my account?

JCdotnl

Roadie

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
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Artwork loads very slowly

for a couple of weeks now the art of all albums and artists loads very slowly. It used to be there instantly.. now it varies between 5 seconds and 20 seconds. When I do a fresh install, it works for a day or so, but then it's back to slooooow loading...

Regular

for a couple of weeks now the art of all albums and artists loads very slowly. It used to be there instantly.. now it varies between 5 seconds and 20 seconds. When I do a fresh install, it works...

JCdotnl

Roadie

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Sarit hadad

I've had some sarit hadad playlists .. Then I realized that all the sarit hadadsongs were deleted from my personal playlists .. Then I looked up sarit hadad on the search and only several songs came up.. (There use to be many many more ) can anyone p...

Newbie

I've had some sarit hadad playlists .. Then I realized that all the sarit hadadsongs were deleted from my personal playlists .. Then I looked up sarit hadad on the search and only several songs came ...

GETERDE

Newbie

758 Views

1 replies

1 likes

  • 758 Views
  • 1 replies
  • 1 likes

Controls missing

I've have only just updated my iPad mini to the latest 5.5.0.1023 Spotify version and am disppointed to see that the bottom bar where the playing controls, volume control and track title with elapsed time has been simplified to only show the title & ...

Casual Listener

I've have only just updated my iPad mini to the latest 5.5.0.1023 Spotify version and am disppointed to see that the bottom bar where the playing controls, volume control and track title with elapsed...

582 Views

0 replies

0 likes

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Spotify causing other apps to crash or not open

iOSWill either keep apps from opening or will crash everything. Once it froze the screen in diagonal and could not reboot. Took a while but it worked itself out. Still keeps crashing tho.

Regular

iOS Will either keep apps from opening or will crash everything. Once it froze the screen in diagonal and could not reboot. Took a while but it worked itself out. Still keeps crashing tho.

TplusA

Newbie

1143 Views

5 replies

0 likes

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  • 5 replies
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Shuffle play is not random

Whenever I hit shuffle on my playlist the same thing happens; first song plays, second song plays, then the first song plays again! I then hit skip next and within the next five songs, second song plays again. Anyone experienced this? I believe this ...

Newbie

Whenever I hit shuffle on my playlist the same thing happens; first song plays, second song plays, then the first song plays again! I then hit skip next and within the next five songs, second song pl...

433 Views

0 replies

0 likes

  • 433 Views
  • 0 replies
  • 0 likes