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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Spotify Star
  • Spotify Star
  • Ver
  • Moderator
  • 62247 Views
  • 123 replies
  • 31 likes
  • 62247 Views
  • 123 replies
  • 31 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 3046 Views
  • 0 replies
  • 4 likes
  • 3046 Views
  • 0 replies
  • 4 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 11413 Views
  • 8 replies
  • 0 likes
  • 11413 Views
  • 8 replies
  • 0 likes

Solved!! Can't turn off "Facebook - Show Activity"

I'm unable to turn off Facebook - Show Activity under the Social menu. I don't want to share what I listen to on Facebook. For now, I'm just using the Private Session mode. I wonder if this is a bug. Anyone having this issue too? I'm using version 2....

  • Casual Listener
  • I'm unable to turn off Facebook - Show Activity under the Social menu. I don't want to share what I listen to on Facebook. For now, I'm just using the Private Session mode. I wonder if this is a bug....
  • MattSuda
  • Spotify Star
  • 565 Views
  • 3 replies
  • 1 likes
  • 565 Views
  • 3 replies
  • 1 likes

Bugg! Spelar bara EN låt

Seriös bugg i min Spotify!Spelar bara FÖRSTA låten, måste stänga ner Sptfy HELT därefter, för att spela annan låt!?(iPhone 4, ALLT är ominstallerat flera gånger)

  • Newbie
  • Seriös bugg i min Spotify! Spelar bara FÖRSTA låten, måste stänga ner Sptfy HELT därefter, för att spela annan låt!? (iPhone 4, ALLT är ominstallerat flera gånger)
  • ErickRGuetta
  • Community Legend
  • 730 Views
  • 2 replies
  • 0 likes
  • 730 Views
  • 2 replies
  • 0 likes

Something Went Wrong - Can't like/thumb up tracks

I know this topic is somewhere on this forum but the auto-complete search function doesn't want to show me the actual phrase "something went wrong" in any article. Feel free to point me in the right direction or read on for a reiterration of the prob...

  • Casual Listener
  • I know this topic is somewhere on this forum but the auto-complete search function doesn't want to show me the actual phrase "something went wrong" in any article. Feel free to point me in the right ...
  • 823 Views
  • 0 replies
  • 0 likes
  • 823 Views
  • 0 replies
  • 0 likes

Solved!! Paid money for subscription but...

Backstory: spotify did this promotion back around christmas stating that if we purchase premium before janurary 1st, WE PAY ONLY 99 CENTS. Now i did this around decemeber 27th and im still getting charged 12.99 for premium... Really i feel like im ge...

  • Newbie
  • Backstory: spotify did this promotion back around christmas stating that if we purchase premium before janurary 1st, WE PAY ONLY 99 CENTS. Now i did this around decemeber 27th and im still getting ch...
  • MattSuda
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Changing a song using an iPhone (remote connect) stops anything playing

When i change a song on my iPhone, using desktop connect, the song stops, and spotfy doesnt nothing even if i go back to the playlist and select a different song. Even if i close the app down completely, it still doesnt work and i have to reboot my d...

  • Casual Listener
  • When i change a song on my iPhone, using desktop connect, the song stops, and spotfy doesnt nothing even if i go back to the playlist and select a different song. Even if i close the app down complet...
  • bhenchodify
  • Casual Listener
  • 538 Views
  • 2 replies
  • 0 likes
  • 538 Views
  • 2 replies
  • 0 likes

Receiving link to tracks from Android to iOS not working

When a friend tries to send me a link to a track on Spotify (we both have premium subscriptions) via Whatsapp using the sharing button, but from an Android device to an iPhone,the link that comes through is only to the album, not the track.It works f...

  • Newbie
  • When a friend tries to send me a link to a track on Spotify (we both have premium subscriptions) via Whatsapp using the sharing button, but from an Android device to an iPhone,the link that comes thr...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Default View needs to be customizable!

When I open the Spotify app on my iPhone in the morning before work, I don't want to see the Browse screen, I have to click Menu then My Music, Then Songs to even start playing music. I hate this, not only is it an unneeded distraction but your pushi...

  • Casual Listener
  • When I open the Spotify app on my iPhone in the morning before work, I don't want to see the Browse screen, I have to click Menu then My Music, Then Songs to even start playing music. I hate this, no...
  • 246 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 246 Views
  • 0 replies
  • 0 likes

no offline music

Dear community, although I have a premium account I can't listen to music in offline mode. I need help. Synchronising doesn't work

  • Newbie
  • Dear community,   although I have a premium account I can't listen to music in offline mode. I need help. Synchronising doesn't work
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Spotify can't play songs or tracks are skipping when played

I'm a premium user who streams on an Iphone 5s. For the past two weeks, every time I try to play a song, the track skips forward and backward as if it's a CD that is skipping. It's almost impossible to use the app or listen to any music. At times, th...

  • Newbie
  • I'm a premium user who streams on an Iphone 5s. For the past two weeks, every time I try to play a song, the track skips forward and backward as if it's a CD that is skipping. It's almost impossibl...
  • Grace
  • Spotify
  • 717 Views
  • 3 replies
  • 0 likes
  • 717 Views
  • 3 replies
  • 0 likes

AirPlay issue

When my iPhone 6+ is connected to me ATV2 and playing music, I will either let the phone lock automatically or return to the home screen the music will stop playing. Only started since last update.

  • Newbie
  • When my iPhone 6+ is connected to me ATV2 and playing music, I will either let the phone lock automatically or return to the home screen the music will stop playing. Only started since last upda...
  • 290 Views
  • 0 replies
  • 0 likes
  • Airplay
    iphone 6 plus
  • 290 Views
  • 0 replies
  • 0 likes

i can't hear music when I'm offline

I recently updated to the Spotify Premium and I cant download music for I hear when I'm offline (on my iPhone), and when I go on my account settings (www.spotify.com) and I search my offline devices it doesn't appear anything .

  • Newbie
  • I recently updated to the Spotify Premium and I cant download music for I hear when I'm offline (on my iPhone), and when I go on my account settings (www.spotify.com) and I search my offline devices ...
  • crismarsf
  • Roadie
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Can't connect to Roberts radio with WiFi

I can connect Spotify Premium on my Android phone to my new Roberts 64i radio via WiFi but I can't connect Spotify Premium on my iPad to the same radio. The iPad syncs via WiFi to iTunes on my PC so why doesn't it connect to the radio which is on my ...

  • Casual Listener
  • I can connect Spotify Premium on my Android phone to my new Roberts 64i radio via WiFi but I can't connect Spotify Premium on my iPad to the same radio. The iPad syncs via WiFi to iTunes on my PC so...
  • Snowsride
  • Casual Listener
  • 1005 Views
  • 2 replies
  • 0 likes
  • 1005 Views
  • 2 replies
  • 0 likes

Album Art Does Not Match Album

For some reason a large portion of my music had its album art changed to a different album. As an example, a track clearly says "Queen" "Death on Two Legs" and "A Night at the Opera" but the album art shown is for Queen's Greatest Hits instead of A N...

  • Regular
  • For some reason a large portion of my music had its album art changed to a different album. As an example, a track clearly says "Queen" "Death on Two Legs" and "A Night at the Opera" but the album ar...
  • CudaHemi
  • Newbie
  • 628 Views
  • 5 replies
  • 1 likes
  • 628 Views
  • 5 replies
  • 1 likes

Solved!! Shuffle

How do you turn off shuffle mode on iPad? There appear to be posted solutions for iPhone but not iPad

  • Newbie
  • How do you turn off shuffle mode on iPad? There appear to be posted solutions for iPhone but not iPad
  • OviiiOne
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Quick access to iOS equalizer

How do I make quick changes or switch on/off the equalizer without picking though menu after menu after menu -- and then reverse the process to get back to music? Who would design such a mess as this? Jesus Christ, this is the most painful UI have ev...

  • Roadie
  • How do I make quick changes or switch on/off the equalizer without picking though menu after menu after menu -- and then reverse the process to get back to music? Who would design such a mess as this...
  • tony310
  • Regular
  • 1329 Views
  • 2 replies
  • 2 likes
  • 1329 Views
  • 2 replies
  • 2 likes

Release Notes - Spotify for iOS 2.3.0

What's new in this version (2.3.0) New: Hear a sneak peek with Touch Preview – just hold down your finger. Try it next time you're looking for the perfect playlist New: Swipe left to save your favourite songs. Start building a collection in seconds.

ReleaseNotesiOS.jpg
  • Community Manager
  • Community Manager
  •   What's new in this version (2.3.0) New: Hear a sneak peek with Touch Preview – just hold down your finger. Try it next time you're looking for the perfect playlist New: Swipe le...
  • MattSuda
  • Spotify Star
  • 783 Views
  • 1 replies
  • 0 likes
  • iOS
    Release Notes
  • 783 Views
  • 1 replies
  • 0 likes

Problems with syncing computer with Iphone 5

Hi, I've had some problems with syncing my iphone to the computer. My Iphone will not show as a device on spotify on my computer. It has nothing to do with firewalls or anything like that. However, I think I know why it doesn't show, but I don't know...

  • Newbie
  • Hi, I've had some problems with syncing my iphone to the computer. My Iphone will not show as a device on spotify on my computer. It has nothing to do with firewalls or anything like that. However, I...
  • MattSuda
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Cross fading local files not working

Every time I queue a local file, it won't cross fade with any songs. Please fix this, thank you.

  • Regular
  • Every time I queue a local file, it won't cross fade with any songs. Please fix this, thank you.
  • MattSuda
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! When I turn on "available offline" only a few of them are available offline, how do I fix this?

I save several albums from any given artist, and then proceed to turn on "available offline". But when I go to my library it only has a few of them available offline, how do I fix this?

  • Casual Listener
  • I save several albums from any given artist, and then proceed to turn on "available offline". But when I go to my library it only has a few of them available offline, how do I fix this?
  • MattSuda
  • Spotify Star
  • 280 Views
  • 5 replies
  • 0 likes
  • 280 Views
  • 5 replies
  • 0 likes

issue downloading spotify on 4th gen ipod touch

Hi there, I'm trying to download spotify onto my 4th gen ipod touch - granted, its an older ipod but still fully functional. my wife has the exact same ipod, and has spotify premium on it. when i try to download the app i receive an error telling me ...

  • Newbie
  • Hi there,  I'm trying to download spotify onto my 4th gen ipod touch - granted, its an older ipod but still fully functional. my wife has the exact same ipod, and has spotify premium on it. wh...
  • 1236029480
  • Casual Listener
  • 42821 Views
  • 10 replies
  • 1 likes
  • 42821 Views
  • 10 replies
  • 1 likes