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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279346 Views

58 replies

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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178823 Views

510 replies

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

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19 replies

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Spotify automatically downloading albums to iOS app - how can this be prevented?

I apologise if this is referred and resolved elsewhere, but I have serached extensively, with no solution yet - I hope someone can help me! I am a (new) Spotify Premium user. I am running Version 4.6.0.1466 on iOS 9.2 on my iPhone.I also use Spotify ...

Newbie

I apologise if this is referred and resolved elsewhere, but I have serached extensively, with no solution yet - I hope someone can help me!   I am a (new) Spotify Premium user. I am running Ve...

augustoct26

Newbie

933 Views

1 replies

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Christmas gift from Spotify.

Hey community ! Since yesterday, when I add to my music the Beatles songs, my account change into a free one. And I'm a premium user !!! 2 days without premium! And when I try to reach Spotify ! They don't have even an email !!!Thanks for your atenti...

Newbie

Hey community ! Since yesterday, when I add to my music the Beatles songs, my account change into a free one. And I'm a premium user !!! 2 days without premium! And when I try to reach Spotify ! They...

hayleynagy123

Newbie

698 Views

2 replies

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Theft Spotify premium
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Local files won't download

I've been having this problem for awhile now....whenever i turn a playlist that contains any of my local files to available offline it just says "waiting for download" but never starts... Its getting annoying paying for a service that doesn't even wo...

Regular

I've been having this problem for awhile now....whenever i turn a playlist that contains any of my local files to available offline it just says "waiting for download" but never starts... Its getting...

jms30

Regular

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1 replies

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queue list ipad

Hi how is it possible to see the queue list of songs and Edit it on ipad? regardsThomas

Newbie

Hi   how is it possible to see the queue list of songs and Edit it on ipad?   regards Thomas

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Downloading wrong song for local files offline

Not really sure if I'm posting in the right place considering how weirldy this forum is laid out but I'll give it a shot, let me know if I'm wrong. I recently downloaded all of the old Logic mixtapes that aren't on spotify and added them as local fil...

Newbie

Not really sure if I'm posting in the right place considering how weirldy this forum is laid out but I'll give it a shot, let me know if I'm wrong.   I recently downloaded all of the old Logic...

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Charged for 4.99 Premium

I recently found out that there was a student discount for Spotify Premium, so I decided to try it (I've had premium before but, I was paying the regular 9.99). I was billed for this service as shown in my bank statement yesterday, but when I try to ...

Newbie

I recently found out that there was a student discount for Spotify Premium, so I decided to try it (I've had premium before but, I was paying the regular 9.99). I was billed for this service as shown...

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Solved!! Song order

Hi, I have spotify premium, which i use on my iphone. The thing that annoys me the most is that the oldest songs are on the top of my playlists and the newest at the bottom, so i have scroll all the way to the bottom of the playlist to listen to the ...

Newbie

Hi,    I have spotify premium, which i use on my iphone. The thing that annoys me the most is that the oldest songs are on the top of my playlists and the newest at the bottom, so i hav...

1262401683

Casual Listener

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3 replies

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Syncing offline

I just upgraded to spotify premium. I am trying to sync all of my music so that it is available to be played offline. However, after a few songs only, my phone comes up with a message saying "Download Error: Downloading has stopped becaue there's no ...

Newbie

I just upgraded to spotify premium. I am trying to sync all of my music so that it is available to be played offline. However, after a few songs only, my phone comes up with a message saying "Downloa...

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Remove "Remastered" for every song of the beatles

Hello i want to know how to remove the "remastered" word for every song of the beatles PD I Love The Beatles well done streaming music

Newbie

Hello i want to know how to remove the "remastered" word for every song of the beatles   PD I Love The Beatles well done streaming music

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Unable to use Chromecast from Iphone

I have a Chromecast 1 with latest firmware. I signed up for Spotify premium today and installed the app on my Iphone. So everything is up to date. My Chromecast works fine with other apps. It is on V1.17.46278. I rebooted them to be sure.When I play ...

Newbie

I have a Chromecast 1 with latest firmware. I signed up for Spotify premium today and installed the app on my Iphone. So everything is up to date. My Chromecast works fine with other apps. It is on V...

329 Views

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Can't control Spotify on my PS3 using my iPhone anymore

Can't control Spotify on my PS3 using my iPhone anymore. Whether trying to play Spotify directly on my PS3 or controlling Spotify on my PS3 using my iPhone, the sound defaults to my iPhone unless I close the iPhone Spotify app. When I click on the PS...

Casual Listener

Can't control Spotify on my PS3 using my iPhone anymore. Whether trying to play Spotify directly on my PS3 or controlling Spotify on my PS3 using my iPhone, the sound defaults to my iPhone unless I c...

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Payment through iTunes?

Is it possible to pay for the special holiday premium offer through iTunes credit? Currently, when I try to purchase Premium with iTunes credit from the mobile app the only payment option is full price.

Newbie

Is it possible to pay for the special holiday premium offer through iTunes credit? Currently, when I try to purchase Premium with iTunes credit from the mobile app the only payment option is full pri...

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Payment
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Same song each time I shuffle start playlist

Hello community, I recently updated to the latest version of Spotify (free), version 4.6.0. Prior to updating, I was able to select a playlist, hit "shuffle play", and a song would play. If I didn't like this song, I could go to another playlist, hit...

Newbie

Hello community,   I recently updated to the latest version of Spotify (free), version 4.6.0. Prior to updating, I was able to select a playlist, hit "shuffle play", and a song would play. If ...

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Access

I cant access to my account. It doesnt recognize my email adress or usernameWhat can i do?

Newbie

I cant access to my account. It doesnt recognize my email adress or username What can i do?

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playlist from mac to pc

I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connected, but it isn't saving my new playlist.

Casual Listener

I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connected, but it isn't saving my n...

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Playlist from mac to iphone

I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connectes, but it isn't saving my new playlist.

Casual Listener

I created a playlist on my mac, but it isn't showing up on my iPhone/isn't updating. My phone is keeping track of music I'm currently listening too, so I know it's connectes, but it isn't saving my n...

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I recently purchased spotify premium

After doing so it said "Verifying receipt failed" it also charged me for this.

Newbie

After doing so it said "Verifying receipt failed" it also charged me for this.

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Not saving dislikes

Im sure someone has asked this question before, i did some reserch on it but couldnt get a straight answer, I use spotify on my PC and my Iphone. The only complaint i have is that spotify never saves my dislikes on radio stations, dislike a song it r...

Newbie

Im sure someone has asked this question before, i did some reserch on it but couldnt get a straight answer, I use spotify on my PC and my Iphone. The only complaint i have is that spotify never saves...

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Family account invite

Hi,I am a family account administrator, and I'm trying find the invite button after following decsription on the family faq.But it just isn't there.(Yes, I have tried different web browsers and computers, but it just isn't visible.)What should I do?

Casual Listener

Hi, I am a family account administrator, and I'm trying find the invite button after following decsription on the family faq. But it just isn't there. (Yes, I have tried different web browsers a...

juliahaus

Newbie

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1 replies

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Songs won't download for offline

I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I'm always on wifi when this happens and I have more...

Newbie

I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I...

435 Views

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Download error
Offline Access
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