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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398722 Views
  • 879 replies
  • 326 likes
  • 398722 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78796 Views
  • 124 replies
  • 32 likes
  • 78796 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18035 Views
  • 8 replies
  • 0 likes
  • 18035 Views
  • 8 replies
  • 0 likes

Can't get iPhone to show up as a device

I used to be able to sync my iPhone with Spotify through desktop version on my macbook air... now, nothing that has to do with "devices" even shows up on the left hand side. My phone is connected to the same wifi as my computer, and I have the app op...

  • Casual Listener
  • I used to be able to sync my iPhone with Spotify through desktop version on my macbook air... now, nothing that has to do with "devices" even shows up on the left hand side. My phone is connected to ...
  • dolphin66
  • Casual Listener
  • 1985 Views
  • 8 replies
  • 0 likes
  • 1985 Views
  • 8 replies
  • 0 likes

Can't tell which albums are offline anymore - missing green icon

Version 3.4.0.684, iPhone 5S. Problem with Updated version! I have a number of albums marked for offline mode. Old spotify used to have a little green mark next to the albums identified as available offline (when viewing under the Albums tab). That i...

  • Casual Listener
  • Version 3.4.0.684, iPhone 5S. Problem with Updated version! I have a number of albums marked for offline mode. Old spotify used to have a little green mark next to the albums identified as available ...
  • Djtcf1
  • Newbie
  • 415 Views
  • 2 replies
  • 3 likes
  • 415 Views
  • 2 replies
  • 3 likes

Facebook and Spotify Account Link

I am trying to link my Spotify and Facebook accounts together on my iPad mini, but when I try to connect them from either the Spotify app, or being signed in to both accounts on the safari web browser via multiple tabs, they just go back and forth wi...

  • Casual Listener
  • I am trying to link my Spotify and Facebook accounts together on my iPad mini, but when I try to connect them from either the Spotify app, or being signed in to both accounts on the safari web browse...
  • Evannello
  • Casual Listener
  • 1043 Views
  • 4 replies
  • 0 likes
  • Account
    Facebook
    link
    Spotify
  • 1043 Views
  • 4 replies
  • 0 likes

Play local files from Spotify Desktop and play it on mobile (without Connect)

l just accidentally did it right now. Im using premium so i have Connect. I have local files on Spotify Desktop then i played it on my iphone. But i closed the spotify desktop but it still plays on my Iphone. How is that possible? And how can i do it...

  • Casual Listener
  • l just accidentally did it right now. Im using premium so i have Connect. I have local files on Spotify Desktop then i played it on my iphone. But i closed the spotify desktop but it still plays on m...
  • DasPeter
  • Community Legend
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

30 minutes free error

I just switched radio stations and the first thing that popped up was a 30 minutes free ad. The station played ONE song then went immediately to commercials. I'm thinking this is a bug.

  • Regular
  • I just switched radio stations and the first thing that popped up was a 30 minutes free ad. The station played ONE song then went immediately to commercials. I'm thinking this is a bug.
  • krill_dagger
  • Regular
  • 434 Views
  • 1 replies
  • 1 likes
  • bug
    commercials
    iOS
  • 434 Views
  • 1 replies
  • 1 likes

iPhone 6: New Spotify app hides play time

Hello, I have a problem with the new Spotify app (3.4.0.684) and my iPhone 6 (iOS 8.4): the app hides the play time while screen is on and song is playing. (You know the time on the far left and the far right of the play progress bar that tells you h...

  • Regular
  • Hello,   I have a problem with the new Spotify app (3.4.0.684) and my iPhone 6 (iOS 8.4): the app hides the play time while screen is on and song is playing. (You know the time on the far left...
  • MattSuda
  • Spotify Star
  • 262 Views
  • 1 replies
  • 1 likes
  • 262 Views
  • 1 replies
  • 1 likes

Release Notes - Spotify for iOS 3.4.0

What's new in this version (3.4.0) Spotify Running gives you a non-stop mix of music you love - all perfectly in time with your run.

  • Spotify
  • Spotify
  • What's new in this version (3.4.0)   Spotify Running gives you a non-stop mix of music you love - all perfectly in time with your run.
  • MattSuda
  • Spotify Star
  • 1259 Views
  • 5 replies
  • 0 likes
  • 1259 Views
  • 5 replies
  • 0 likes

Solved!! Available offline but not the same on all devices

Hi guys, I need to be able to have different playlists available offline on my ipad-macbook-iphone due to different sizes of storage on each device. I do NOT want ALL (same) playlists available on all devices. Is that possible? If not make it possibl...

  • Casual Listener
  • Hi guys,   I need to be able to have different playlists available offline on my ipad-macbook-iphone due to different sizes of storage on each device.   I do NOT want ALL (same) playlis...
  • MattSuda
  • Spotify Star
  • 360 Views
  • 3 replies
  • 0 likes
  • 360 Views
  • 3 replies
  • 0 likes

Solved!! 8GB of Storage taken up by Spotify even though it's uninstalled

Hi I'm having a massive issue and don't seem to be able to find any kind of support number or email for spotify. I have used spotify premium for years but have, at least for the time being, decided to move to Apple Music. I always had my starred play...

  • Casual Listener
  • Hi   I'm having a massive issue and don't seem to be able to find any kind of support number or email for spotify.   I have used spotify premium for years but have, at least for the tim...
  • Efficated
  • Casual Listener
  • 2912 Views
  • 2 replies
  • 0 likes
  • 2912 Views
  • 2 replies
  • 0 likes

iPhone 5 Starts in Offline Mode

I have premium and play it on my iPhone 5. Everytime I open Spotify, it starts me in offline mode. I have checked my playback settings multiple times but it is not set to offline mode.

  • Casual Listener
  • I have premium and play it on my iPhone 5. Everytime I open Spotify, it starts me in offline mode. I have checked my playback settings multiple times but it is not set to offline mode. 
  • TheMarbs
  • Casual Listener
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

Spotify mobile issue

There is no place for me to search, I somehow glitched spotify to let me search once, but I don't know how I did it. On my friend's phone he has a search button, but I don't. There is just browse button where the search button should be.

  • Newbie
  • There is no place for me to search, I somehow glitched spotify to let me search once, but I don't know how I did it. On my friend's phone he has a search button, but I don't. There is just browse but...
  • Jordi
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Unable to authorise account on Sonos

I have just updated both the Sonos and SPotify app on my Iphone 4. I now have to reauthorise my spotify account and when I try and do so it takes me to the spotify.com web page and asks me to allow pairing. When i do it comes up with 'Service Unreach...

  • Casual Listener
  • I have just updated both the Sonos and SPotify app on my Iphone 4. I now have to reauthorise my spotify account and when I try and do so it takes me to the spotify.com web page and asks me to allow p...
  • Jordi
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

No sound - songs not playing on iPad

HiI have been having problems for weeks now with spotify on my iPad not playing sound. If I close the app and restart it will sometimes play 1 song but then I can't get any more sound out of it without restarting.I have deleted and reinstalled the ap...

  • Newbie
  • Hi I have been having problems for weeks now with spotify on my iPad not playing sound. If I close the app and restart it will sometimes play 1 song but then I can't get any more sound out of it w...
  • Jordi
  • Community Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Solved!! Versión. Got iOS 6.1.6

I had a problem with my iPhone and lost te aplicación. Now I can't download it. How can I recover te aplicación forma iOS 6.1.6.

  • Casual Listener
  • I had a problem with my iPhone and lost te aplicación. Now I can't download it. How can I recover te aplicación forma iOS 6.1.6.
  • dnf
  • Newbie
  • 3303 Views
  • 3 replies
  • 1 likes
  • 3303 Views
  • 3 replies
  • 1 likes

Solved!! How to disable Spotify Connect

So, I have a question. How can I disable Spotify Connect??? Me and my brother share the same Spotify Premium account. But, the thing is, we can't listen to music at the same time, each of us on our respective iphone, cause whenever I choose a song on...

  • Casual Listener
  • So, I have a question.   How can I disable Spotify Connect???   Me and my brother share the same Spotify Premium account. But, the thing is, we can't listen to music at the same time, e...
  • loriscaetano
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Solved!! Missing sort button on Spotify iPad.

As stated on the subject, where is the the sort button gone? i noticed this after the 30oct auto update on my iPad Appstore. There are no issues on previous Spotify app (at-least for me) yet this new released remove one of the neat feature that you g...

  • Newbie
  • As stated on the subject, where is the the sort button gone? i noticed this after the 30oct auto update on my iPad Appstore. There are no issues on previous Spotify app (at-least for me) yet this new...
  • MattSuda
  • Spotify Star
  • 1510 Views
  • 9 replies
  • 2 likes
  • 1510 Views
  • 9 replies
  • 2 likes

Change language to English on spotify

Hi! I just bought an iphone 5s and installed spotify. My phone settings is set to swedish and sweden as country. For some reason my spotify is in some strange language. It is dutch or something like that im not really sure. Of course i want english b...

  • Casual Listener
  • Hi! I just bought an iphone 5s and installed spotify. My phone settings is set to swedish and sweden as country. For some reason my spotify is in some strange language. It is dutch or something like ...
  • user-removed
  • Not applicable
  • 5112 Views
  • 5 replies
  • 1 likes
  • 5112 Views
  • 5 replies
  • 1 likes

My shazam playlist

Hi,I have premium account with cosmote in Greece.I logged in Shazam with Spotify.But, in Sporify my Shazam Playlist is empty....(there has to be 250 tags!!!) How can I load it?

  • Newbie
  • Hi, I have premium account with cosmote in Greece. I logged in Shazam with Spotify. But, in Sporify my Shazam Playlist is empty....(there has to be 250 tags!!!)   How can I load it?
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

App wont recognize my premium account

My ipod touch4 doesn't let me stream or listen to anything in offline mode and just upgraded! HELP PLEASE!(:

  • Newbie
  • My ipod touch4 doesn't let me stream or listen to anything in offline mode and just upgraded! HELP PLEASE!(:
  • Pete
  • Roadie
  • 498 Views
  • 5 replies
  • 2 likes
  • 498 Views
  • 5 replies
  • 2 likes

Last.m is not scrobbling

Hi guys,I realized right now that I have a problem with the scrobblling, is not working even if everything is setting, I checked and I have like entire months missing so I'm really sad, there is the chance to recover it?Thank you very much.

  • Casual Listener
  • Hi guys, I realized right now that I have a problem with the scrobblling, is not working even if everything is setting, I checked and I have like entire months missing so I'm really sad, there is th...
  • mike_vengeance
  • Roadie
  • 231 Views
  • 3 replies
  • 0 likes
  • 231 Views
  • 3 replies
  • 0 likes