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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398921 Views
  • 879 replies
  • 326 likes
  • 398921 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78848 Views
  • 124 replies
  • 32 likes
  • 78848 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18053 Views
  • 8 replies
  • 0 likes
  • 18053 Views
  • 8 replies
  • 0 likes

No sound - songs not playing on iPad

HiI have been having problems for weeks now with spotify on my iPad not playing sound. If I close the app and restart it will sometimes play 1 song but then I can't get any more sound out of it without restarting.I have deleted and reinstalled the ap...

  • Newbie
  • Hi I have been having problems for weeks now with spotify on my iPad not playing sound. If I close the app and restart it will sometimes play 1 song but then I can't get any more sound out of it w...
  • Jordi
  • Community Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Solved!! Versión. Got iOS 6.1.6

I had a problem with my iPhone and lost te aplicación. Now I can't download it. How can I recover te aplicación forma iOS 6.1.6.

  • Casual Listener
  • I had a problem with my iPhone and lost te aplicación. Now I can't download it. How can I recover te aplicación forma iOS 6.1.6.
  • dnf
  • Newbie
  • 3303 Views
  • 3 replies
  • 1 likes
  • 3303 Views
  • 3 replies
  • 1 likes

Solved!! How to disable Spotify Connect

So, I have a question. How can I disable Spotify Connect??? Me and my brother share the same Spotify Premium account. But, the thing is, we can't listen to music at the same time, each of us on our respective iphone, cause whenever I choose a song on...

  • Casual Listener
  • So, I have a question.   How can I disable Spotify Connect???   Me and my brother share the same Spotify Premium account. But, the thing is, we can't listen to music at the same time, e...
  • loriscaetano
  • Casual Listener
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Solved!! Missing sort button on Spotify iPad.

As stated on the subject, where is the the sort button gone? i noticed this after the 30oct auto update on my iPad Appstore. There are no issues on previous Spotify app (at-least for me) yet this new released remove one of the neat feature that you g...

  • Newbie
  • As stated on the subject, where is the the sort button gone? i noticed this after the 30oct auto update on my iPad Appstore. There are no issues on previous Spotify app (at-least for me) yet this new...
  • MattSuda
  • Spotify Star
  • 1510 Views
  • 9 replies
  • 2 likes
  • 1510 Views
  • 9 replies
  • 2 likes

Change language to English on spotify

Hi! I just bought an iphone 5s and installed spotify. My phone settings is set to swedish and sweden as country. For some reason my spotify is in some strange language. It is dutch or something like that im not really sure. Of course i want english b...

  • Casual Listener
  • Hi! I just bought an iphone 5s and installed spotify. My phone settings is set to swedish and sweden as country. For some reason my spotify is in some strange language. It is dutch or something like ...
  • user-removed
  • Not applicable
  • 5112 Views
  • 5 replies
  • 1 likes
  • 5112 Views
  • 5 replies
  • 1 likes

My shazam playlist

Hi,I have premium account with cosmote in Greece.I logged in Shazam with Spotify.But, in Sporify my Shazam Playlist is empty....(there has to be 250 tags!!!) How can I load it?

  • Newbie
  • Hi, I have premium account with cosmote in Greece. I logged in Shazam with Spotify. But, in Sporify my Shazam Playlist is empty....(there has to be 250 tags!!!)   How can I load it?
  • 289 Views
  • 0 replies
  • 0 likes
  • 289 Views
  • 0 replies
  • 0 likes

App wont recognize my premium account

My ipod touch4 doesn't let me stream or listen to anything in offline mode and just upgraded! HELP PLEASE!(:

  • Newbie
  • My ipod touch4 doesn't let me stream or listen to anything in offline mode and just upgraded! HELP PLEASE!(:
  • Pete
  • Roadie
  • 498 Views
  • 5 replies
  • 2 likes
  • 498 Views
  • 5 replies
  • 2 likes

Last.m is not scrobbling

Hi guys,I realized right now that I have a problem with the scrobblling, is not working even if everything is setting, I checked and I have like entire months missing so I'm really sad, there is the chance to recover it?Thank you very much.

  • Casual Listener
  • Hi guys, I realized right now that I have a problem with the scrobblling, is not working even if everything is setting, I checked and I have like entire months missing so I'm really sad, there is th...
  • mike_vengeance
  • Roadie
  • 231 Views
  • 3 replies
  • 0 likes
  • 231 Views
  • 3 replies
  • 0 likes

iPhone 5 + Spotify Connect + PS4 app

I have the Spotify app installed on my iPhone 5 and it works perfect. Also on premium membership at the moment. I have the Spotify app installed on the PS4 and it works fine after logging in to my account using the phone. Both on the same network. NO...

  • Regular
  • I have the Spotify app installed on my iPhone 5 and it works perfect. Also on premium membership at the moment.   I have the Spotify app installed on the PS4 and it works fine after logging in...
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

Iphone 5s - IOS 8.4 - Skipping in background when accessing other apps - with EQ on.

Iphone 5s - IOS 8.4 - Skipping in background when accessing other apps - with EQ on.No Jailbreak. Has there been a change to the way the program works in the background? Have not had this issue before. Not using any graphically intensive applications...

  • Gig Goer
  • Iphone 5s - IOS 8.4 - Skipping in background when accessing other apps - with EQ on. No Jailbreak.   Has there been a change to the way the program works in the background? Have not had this ...
  • Frispy
  • Casual Listener
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

iPad issue

I have spotify premium 3.2.0.1554 stalled on my iPad Air running 8.3. When using spotify app today, each time I switched to another app, email for example or the iPad went into lock screen, spotify stopped playing music but resumes when the app is se...

  • Casual Listener
  • I have spotify premium 3.2.0.1554 stalled on my iPad Air running 8.3. When using spotify app today, each time I switched to another app, email for example or the iPad went into lock screen, spotify s...
  • Frispy
  • Casual Listener
  • 395 Views
  • 4 replies
  • 0 likes
  • 395 Views
  • 4 replies
  • 0 likes

Local Files Issue / Syncing Issue

I must that the iOS app for Spotiy seems to bring up more issues, then it fixes with every update. I now have 'local files' on my iPhone, that are greyed out. This means I can't listen to them. On my Mac I've deleted all local files, but the syncing ...

  • Regular
  • I must that the iOS app for Spotiy seems to bring up more issues, then it fixes with every update.   I now have 'local files' on my iPhone, that are greyed out. This means I can't listen to ...
  • GroveAitkenhead
  • Casual Listener
  • 396 Views
  • 3 replies
  • 0 likes
  • 396 Views
  • 3 replies
  • 0 likes

Solved!! Album Cover not showing in update 3.4.0

Hello,I'm using Spotify 3.4.0 on my iPhone 5C (iOS 8.4) and recently I had to re-sync my Offline playlist and realize that none of the songs had their album covers.I searched the forums and the few topics with this issue said it was solved a couple u...

  • Casual Listener
  • Hello, I'm using Spotify 3.4.0 on my iPhone 5C (iOS 8.4) and recently I had to re-sync my Offline playlist and realize that none of the songs had their album covers. I searched the forums and t...
  • MattSuda
  • Spotify Star
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Error con iPhone 6

He actualizado spotify y solamente suena la 1ª canción, luego dejan de sonar aunque le de al play. Si reinstalo la app vuelve a sonar 1 canción y luego nada. En iphone 5 si va bien

  • Newbie
  • He actualizado spotify y solamente suena la 1ª canción, luego dejan de sonar aunque le de al play. Si reinstalo la app vuelve a sonar 1 canción y luego nada. En iphone 5 si va bien
  • Ivan92
  • Community Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • Error
    iphone 6
  • 415 Views
  • 1 replies
  • 0 likes

Music wont sync

As the topic says, my music wont sync, i have an iphone 4 with 3.7g available, i've done literally everything it says in every post about this but nothing works, right now i am trying que set offline mode solution but it doesnt sync anyways, i have g...

  • Newbie
  • As the topic says, my music wont sync, i have an iphone 4 with 3.7g available, i've done literally everything it says in every post about this but nothing works, right now i am trying que set offline...
  • Ivan92
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Account settings

All of my spotify accounts have told me I can only be abroad for 14 days which would make sense if I was abroad. I am not in the US nor have I ever lived there but thats what it says when I go into settings. Now when I try to change my country it onl...

  • Newbie
  • All of my spotify accounts have told me I can only be abroad for 14 days which would make sense if I was abroad. I am not in the US nor have I ever lived there but thats what it says when I go into s...
  • mike_vengeance
  • Roadie
  • 972 Views
  • 1 replies
  • 0 likes
  • 972 Views
  • 1 replies
  • 0 likes

Deleted my Facebook & Gmail. How can I still login to my spotify premium? User ID 1238129741

I have signed up using gmail and Facebook account but lately I have deleted my accounts so because of that I can't access to my account it says email id is not associated with spotify.My user ID is 1238129741Please help asap I got so many playlist of...

  • Newbie
  • I have signed up using gmail and Facebook account but lately I have deleted my accounts so because of that I can't access to my account it says email id is not associated with spotify. My user ID is...
  • mike_vengeance
  • Roadie
  • 218 Views
  • 1 replies
  • 1 likes
  • 218 Views
  • 1 replies
  • 1 likes

How do I cancel my subscription on the 1 month trial.

I need help canceling my subscription to the 1 month trial and I tried the spotty support options and it doesn't have the "do you want to cancel?" And I need help because I don't want to get charged $12.99

  • Newbie
  • I need help canceling my subscription to the 1 month trial and I tried the spotty support options and it doesn't have the "do you want to cancel?" And I need help because I don't want to get charged ...
  • Jordi
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

New Iphone App for Spotify missing stereo detail via bluetooth!

I was forced to upgrade recently to the new version of Spotify for my Iphone. I immediately noticed on some songs the guitar stereo track has disappeared on certain tracks. I had listened to these tracks on the previous version and all the guitars co...

  • Regular
  • I was forced to upgrade recently to the new version of Spotify for my Iphone. I immediately noticed on some songs the guitar stereo track has disappeared on certain tracks. I had listened to these tr...
  • Leftee
  • Regular
  • 668 Views
  • 1 replies
  • 0 likes
  • Spotify Iphone not in stereo via bluetooth
  • 668 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Won't Pause - keeps going back to play (CarPlay)

Using Spotify on iPhone 5s with Panasonic AppRadio 4 in CarPlay mode. Getting the regular (already reported bugs) but one I can't find anywhere - when I hit PAUSE, on the unit or the app on the phone directly after a few seconds the music starts play...

  • Regular
  • Using Spotify on iPhone 5s with Panasonic AppRadio 4 in CarPlay mode.    Getting the regular (already reported bugs) but one I can't find anywhere - when I hit PAUSE, on the unit or the a...
  • mmlabbd
  • Regular
  • 14756 Views
  • 16 replies
  • 4 likes
  • Carplay
    iOS
    IOS 8.3
    iPhone 5S
    pause
  • 14756 Views
  • 16 replies
  • 4 likes