Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2025-04-12 6:43:03 PM
Rastereyes
Casual Listener
85837 Views
19 replies
38 likes

85837 Views
19 replies
38 likes

My downloads on Spotify are really really slow

Hi, I recently changed my phone so I am having to download a playlis to make it avaiable offline, my problems is the downloads are extremely slown, I am on a Wi-Fi connection which is really fast, I made the speed test and the problem is not the conn...

nalbagli
Newbie
Hi, I recently changed my phone so I am having to download a playlis to make it avaiable offline, my problems is the downloads are extremely slown, I am on a Wi-Fi connection which is really fast, I ...
2015-12-09 5:38:45 AM
2015-12-11 1:52:32 PM
TheSoaddict
Casual Listener
489 Views
1 replies
0 likes

489 Views
1 replies
0 likes

Music not playing while on wifi

Issue description: While on wifi music plays for only 5 to 11 seconds before stopping. Both at home and work networks. The issue persists when I logged into my account on my friends device (iPhone 6s iOS 9.2) Phone: iPhone 6 Plus iOS 9.2Spotify Versi...

Corybrown89
Newbie
Issue description: While on wifi music plays for only 5 to 11 seconds before stopping. Both at home and work networks. The issue persists when I logged into my account on my friends device (iPhone 6s...
2015-12-11 8:56:41 AM
305 Views
0 replies
1 likes

305 Views
0 replies
1 likes

My playlist will not download offline?? switch keeps flipping to off

Hi, I had a 150 song playlist on my spotify premium account downloaded to my phone and then suddenly the offline listening switch came off. i switched it back on but when i scroll back up it turns off again. when i look in my playlists its not even t...

talunni22
Casual Listener
Hi, I had a 150 song playlist on my spotify premium account downloaded to my phone and then suddenly the offline listening switch came off. i switched it back on but when i scroll back up it turns of...
2015-12-09 11:59:48 PM
2015-12-11 5:24:40 AM
talunni22
Casual Listener
516 Views
4 replies
0 likes

516 Views
4 replies
0 likes

Your Music Tab Gone

I have just updated my iphone 5s and with it updated spotify. I have gone to play my music using the usual 'Your Music' > Songs feature but cant seem to find it! Where has it gone and how do i get my music back on my phone for offline use??

thewalkerg
Newbie
I have just updated my iphone 5s and with it updated spotify. I have gone to play my music using the usual 'Your Music' > Songs feature but cant seem to find it! Where has it gone and how do i get...
2014-11-06 2:07:48 AM
2015-12-10 11:18:33 PM
Gummas5150
Casual Listener
1678 Views
2 replies
0 likes

1678 Views
2 replies
0 likes

Offline Music Tab Dissapeared

Hi allI notice that the 'offline music' tab under the 'your music' tab has dissapeared. This was a really awesome feature that made finding my music easy and I would love to see it return ro figure out how I can get it back.

Gummas5150
Casual Listener
Hi all I notice that the 'offline music' tab under the 'your music' tab has dissapeared. This was a really awesome feature that made finding my music easy and I would love to see it return ro figu...
2015-12-10 11:12:16 PM
186 Views
0 replies
0 likes

186 Views
0 replies
0 likes

No resume option from last played song

Hi people, got an iphone 6 with me with IOS 9.2When i paused a play list (random order) for a long time and when i try to resume it I cant play it from the last played song. Y have to play again the entire play list.Someone with this issue?Thannks

user-removed
Visitor
Hi people, got an iphone 6 with me with IOS 9.2 When i paused a play list (random order) for a long time and when i try to resume it I cant play it from the last played song. Y have to pla...
2015-12-10 6:55:39 PM
264 Views
0 replies
0 likes

264 Views
0 replies
0 likes

An error has occurred. This twice in as many days. Why

Just updated to family premium and at the moment the service seems over priced by £14.99? Why am I paying for something that flips out when it feels like it with no way of complaining

pwh3267
Newbie
Just updated to family premium and at the moment the service seems over priced by £14.99? Why am I paying for something that flips out when it feels like it with no way of complaining
2015-04-03 9:54:32 PM
2015-12-10 6:00:27 PM
Byronwaite
Casual Listener
406 Views
3 replies
0 likes

406 Views
3 replies
0 likes

Local Files will not Download to iPhone 6S

Brief description of the issue: I have local files in a playlist that has downloaded to my macbook pro, but not my iphone 6s. Steps to reproduce the issue/steps tried already:I made the playlists available offline on both the computer and phone.I mad...

1215760452
Newbie
Brief description of the issue: I have local files in a playlist that has downloaded to my macbook pro, but not my iphone 6s. Steps to reproduce the issue/steps tried already: I made the ...
2015-12-09 6:27:40 PM
2015-12-10 4:34:24 PM
BlexX
Newbie
307 Views
1 replies
1 likes

307 Views
1 replies
1 likes

Spotify Now - Still hasn't been rolled out

I was told this is in beta stage. Carry on, this topic can be removed

user-removed
Visitor
I was told this is in beta stage. Carry on, this topic can be removed 🙂
2015-12-07 4:51:22 PM
2015-12-10 3:55:19 PM
fufuge
Music Fan
373 Views
2 replies
0 likes

373 Views
2 replies
0 likes

Spotify is gone(?)

Hi everybody I have a problem.since last two or three days my Spotify is... Not even off I can't launch it. On App Store is showing that I didn't even download it. So I try and circle closed and nothing happens. What is the very wierd. Icon was "repl...

Fifilil
Newbie
Hi everybody I have a problem .since last two or three days my Spotify is... Not even off I can't launch it. On App Store is showing that I didn't even download it. So I try and circle closed and no...
2015-12-10 2:34:48 PM
295 Views
0 replies
0 likes
Spotify

295 Views
0 replies
0 likes

Spotify iOS 4.5.0 crashing at launch

Hi, Latest version 4.5.0 of Spotify iOS app is crashing each single time I'm trying to launch it. What happens: I launched it from the icon, see the preloader image for a while, then the UI with some album covers and options flashes for ~0,2 secs and...

larracosa
Newbie
Hi, Latest version 4.5.0 of Spotify iOS app is crashing each single time I'm trying to launch it. What happens: I launched it from the icon, see the preloader image for a while, then the UI ...
2015-12-10 1:41:02 PM
657 Views
0 replies
0 likes
Crash
ios 9

657 Views
0 replies
0 likes

99p 3 month premium

I jumped at the idea of having a go with Spotify for only 99p for 3 months...problems is although it says on account is premium and tells me the date to which it finished I can't access it on my app! I still says I've got the free subscription....I'v...

Lozkinjones12
Newbie
I jumped at the idea of having a go with Spotify for only 99p for 3 months...problems is although it says on account is premium and tells me the date to which it finished I can't access it on my app!...
2015-12-10 11:02:41 AM
396 Views
0 replies
0 likes

396 Views
0 replies
0 likes

Connecting issues when on Wifi

Hi all, So basically, I have an iphone and my roommates all have iphones and whenever we try to get on spotify and search for a song over wifi it acts as if we are offline and says Connecting... at the bottom for about 2-3 minutes before it finally c...

lkharr
Newbie
Hi all, So basically, I have an iphone and my roommates all have iphones and whenever we try to get on spotify and search for a song over wifi it acts as if we are offline and says Connectin...
2015-12-09 12:24:51 AM
489 Views
0 replies
0 likes

489 Views
0 replies
0 likes

The music is put in pause when the phone is locked

When i block my iphone music is cut and I have to restart play to be able to listen it again. I need a solution please. Sorry for my English but I'm from Argentina. Thank you.

juancito_dupont
Casual Listener
When i block my iphone music is cut and I have to restart play to be able to listen it again. I need a solution please. Sorry for my English but I'm from Argentina. Thank you.
2015-12-09 4:08:53 AM
2015-12-09 11:38:16 PM
juancito_dupont
Casual Listener
353 Views
1 replies
0 likes

353 Views
1 replies
0 likes

iOS Relase Notes in App Store

What happened to the brief release notes about what changes were made to the app. Whenever I see an update in the AppStore it only tells me to turn on auto-update to always have the most recent app version.This isn't helpful and isn't what developer ...

Kevb0t13
Newbie
What happened to the brief release notes about what changes were made to the app. Whenever I see an update in the AppStore it only tells me to turn on auto-update to always have the most recent app v...
2015-12-09 8:32:33 PM
485 Views
0 replies
0 likes
iOS
iphone
updates

485 Views
0 replies
0 likes

My saved artists don't appears on my Artists tab

Hi,I added some new artists to my artists tab, and then don't appear. Neither my iphone, ipad or mac. I have tried to refresh, open, close,...and nothing changes. What can I do?Regards

elcrowley
Music Fan
Hi, I added some new artists to my artists tab, and then don't appear. Neither my iphone, ipad or mac. I have tried to refresh, open, close,...and nothing changes. What can I do? Reg...
2015-12-09 6:41:29 PM
253 Views
0 replies
0 likes

253 Views
0 replies
0 likes

Songs wont play on iPhone

When i launch the spotify app all seems ok. But when i want to play songs, only the first song i choose gets played. When i switch song or next song in playlists starts, it wont play. I click the song again and still no sound, and it shows the song i...

mariusbjornor
Casual Listener
When i launch the spotify app all seems ok. But when i want to play songs, only the first song i choose gets played. When i switch song or next song in playlists starts, it wont play. I click the son...
2015-12-09 12:20:47 PM
2015-12-09 5:28:51 PM
mariusbjornor
Casual Listener
484 Views
2 replies
0 likes

484 Views
2 replies
0 likes

LG G3 music sounds like a dying robot when i lock my phone

Whenever I lock my phone while playing spotify on the speaker of the phone when the screen goes black the song slows down and sounds like a dying robot. I have looked for answers but i cant find any. Any help would be great.

Nightwing468
Newbie
Whenever I lock my phone while playing spotify on the speaker of the phone when the screen goes black the song slows down and sounds like a dying robot. I have looked for answers but i cant find any....
2015-12-09 2:08:44 PM
450 Views
0 replies
0 likes

450 Views
0 replies
0 likes

Concert Hall setting in iOS

Hello, I really love Spotify. I was just wandering if Spotify could be updated for iOS so that it would have the same equalizer options as the Android version has. My favorite is the Concert Hall setting. Is there a reason iOS and Android have differ...

tw311976
Newbie
Hello, I really love Spotify. I was just wandering if Spotify could be updated for iOS so that it would have the same equalizer options as the Android version has. My favorite is the Concert Hall set...
2015-12-09 8:31:56 AM
3157 Views
0 replies
10 likes

3157 Views
0 replies
10 likes

PayPal Payment Not Going Through

Hello,I've recently tried to make a payment for Spotify Premium, but my payment isn't going through. I've tried paying with Debit/Credit Card and even with PayPal money but the same issue keeps reoccurring. Basically what happens is that whenever I'm...

Jeff_gonzalez2
Newbie
Hello, I've recently tried to make a payment for Spotify Premium, but my payment isn't going through. I've tried paying with Debit/Credit Card and even with PayPal money but the same issue keeps r...
2015-12-09 7:34:01 AM
650 Views
0 replies
0 likes
paypal

650 Views
0 replies
0 likes

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