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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37289 Views

41 replies

10 likes

  • 37289 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102884 Views

115 replies

12 likes

Other
  • 102884 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1315 Views

0 replies

0 likes

iOS
  • 1315 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299232 Views

61 replies

16 likes

  • 299232 Views
  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125908 Views

19 replies

38 likes

  • 125908 Views
  • 19 replies
  • 38 likes

[All Platforms][Playlists] Cannot sync computer files to iPhone playlists

I've been trying to solve this problem and I've tried everything and I can't fix it. Here's my issue: I have playlists made that involve both songs I have been able to find on Spotify, and songs that aren't on Spotify but that are from my computer (i...

Casual Listener

I've been trying to solve this problem and I've tried everything and I can't fix it. Here's my issue: I have playlists made that involve both songs I have been able to find on Spotify, and songs that...

MikeATL

Casual Listener

846 Views

1 replies

2 likes

All Platforms
Playlists
  • 846 Views
  • 1 replies
  • 2 likes

Solved!! spotify running feature not showing

The running feature in spotify has recently disappeared after i had been using it for months. The original thread regarding the running feature has since been resolved. However im still experiencing this problem with everything up to date. Ive tried ...

Newbie

The running feature in spotify has recently disappeared after i had been using it for months. The original thread regarding the running feature has since been resolved. However im still exp...

Nico

Community Legend

576 Views

1 replies

0 likes

  • 576 Views
  • 1 replies
  • 0 likes

Solved!! Running- IOS Help

The icon for "running" does not appear when i'm using my Premium subscription on my iPhone. Everything is up to date.When I log in from an android, the icon appears. Does anyone know what's going on?

Casual Listener

The icon for "running" does not appear when i'm using my Premium subscription on my iPhone. Everything is up to date. When I log in from an android, the icon appears. Does anyone know what's going o...

user-removed

Not applicable

977 Views

6 replies

0 likes

  • 977 Views
  • 6 replies
  • 0 likes

Solved!! Ipad crashes when adding a playlist

Have an ipad air 2 on latest os but every time I try and add a playlist it crashes, any ideas?

Casual Listener

Have an ipad air 2 on latest os but every time I try and add a playlist it crashes, any ideas?

smart1e

Casual Listener

680 Views

2 replies

0 likes

  • 680 Views
  • 2 replies
  • 0 likes

Discover weekly not showing up

Hi-I recently subscribed to spotify two weeks ago. Discover Weekly feature is not showing up on the browse section. My friends and family all have this feature and they is one of the main reasons for why I paid premium for spotify.I'd appreciate some...

Newbie

Hi- I recently subscribed to spotify two weeks ago. Discover Weekly feature is not showing up on the browse section. My friends and family all have this feature and they is one of the main reasons...

LordRollin

Community Legend

831 Views

1 replies

0 likes

Discoverweekly
  • 831 Views
  • 1 replies
  • 0 likes

Solved!! Shuffle Play

Hello, I am a premium user and I still have problems with 'shuffle play'. I know this topic has been discussed many times in the past and perhaps this is just me being too dumb to figure this out. Spotify just show a 'shuffle play' green button. I ha...

Casual Listener

Hello,   I am a premium user and I still have problems with 'shuffle play'. I know this topic has been discussed many times in the past and perhaps this is just me being too dumb to figure thi...

alessia_gb

Casual Listener

973 Views

4 replies

0 likes

  • 973 Views
  • 4 replies
  • 0 likes

I have items missing from my menu (Running, Activity)

Hi, I recently upgraded to an iPhone 6s, and I've just noticed that for some reason 'Running' and 'Activity' are now missing from my menu. All I have there is 'Search', 'Browse', 'Radio' and 'Music'. Why has this happened and how do I go back to the ...

Newbie

Hi,   I recently upgraded to an iPhone 6s, and I've just noticed that for some reason 'Running' and 'Activity' are now missing from my menu. All I have there is 'Search', 'Browse', 'Radio' and...

Jorisvanbaars

Casual Listener

1048 Views

5 replies

3 likes

  • 1048 Views
  • 5 replies
  • 3 likes

Getting charged $10 for student account

I signed up for the 3 months for $0.99 and it was suppose to be $4 a month for a student account, however I'm being charged $10 a month. I also cancelled my account last month and still am getting charged. I will take legal action if it continues.

Casual Listener

I signed up for the 3 months for $0.99 and it was suppose to be $4 a month for a student account, however I'm being charged $10 a month. I also cancelled my account last month and still am getting ch...

370 Views

0 replies

0 likes

  • 370 Views
  • 0 replies
  • 0 likes

local files not syncing to mobile app

I have local files on my desktop synced and can listen to them there; however when I click on local files on the mobile app it says it's currently empty. Any ideas on how to trouble shoot? I've removed all devices and have reinstalled the mobile app....

Casual Listener

I have local files on my desktop synced and can listen to them there; however when I click on local files on the mobile app it says it's currently empty. Any ideas on how to trouble shoot? &nbsp...

emmmapearl

Casual Listener

1173 Views

5 replies

0 likes

  • 1173 Views
  • 5 replies
  • 0 likes

Can't add friends on "find friends" page

Hi guys!Brief description of the issue:when I try to follow friends from my "find friends" list i add a few people, it shows them as added (little green check mark), I press done and return to my activity page and it says there is no activity bc I st...

Casual Listener

Hi guys! Brief description of the issue: when I try to follow friends from my "find friends" list i add a few people, it shows them as added (little green check mark), I press done and return to my...

Tsac77

Regular

1312 Views

5 replies

0 likes

Find friends
follow friends
Friends
  • 1312 Views
  • 5 replies
  • 0 likes

How do you get your songs in alphabetical order on your iphone?

Hi!I've been searching for this topic but couldn't really find one that was specific about the Iphone 6. I've got Spotify Premium and use it on 3 devices: a Samsun 4, an ASUS laptop and an Iphone 6. On the first two devices I managed to get my songs ...

Newbie

Hi! I've been searching for this topic but couldn't really find one that was specific about the Iphone 6. I've got Spotify Premium and use it on 3 devices: a Samsun 4, an ASUS laptop and an Iphone...

Elvis0219

Newbie

9171 Views

2 replies

0 likes

Alphabetical
iOS
iphone
order
  • 9171 Views
  • 2 replies
  • 0 likes

Solved!! Just Subscribed -- But Playlists and Songs say "Not Available Offline"

Hi, I just subscribed to premium because I want to be able to take my playlists with me on the go, but all of the songs are saying "this song isn't available offline." Am I doing something wrong??I use an iPod Touch 5th generation. The app version of...

Casual Listener

Hi,   I just subscribed to premium because I want to be able to take my playlists with me on the go, but all of the songs are saying "this song isn't available offline."  Am I doing somet...

Nico

Community Legend

931 Views

3 replies

0 likes

Offline Access
  • 931 Views
  • 3 replies
  • 0 likes

Search function seems broken

I have an iPad 4 running the latest iOS and up to date Spotify software. When j try to search something it comes up but then I can't click on it or do anything with it without exiting the software and restarting it. Any thoughts anyone?

Casual Listener

I have an iPad 4 running the latest iOS and up to date Spotify software. When j try to search something it comes up but then I can't click on it or do anything with it without exiting the software an...

Bazeboiee

Casual Listener

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Running and other selections missing of menu

Hello!I am a spotify premium user and have been for a few years now. The app on my Iphone 5S has recently acting strange. I went to use to running app and it was no longer there... my menu only shows "Search, Browse, Radio, and Your Music". So I have...

Newbie

Hello! I am a spotify premium user and have been for a few years now. The app on my Iphone 5S has recently acting strange. I went to use to running app and it was no longer there... my menu only sho...

SpaceCowboy303

Newbie

1994 Views

7 replies

0 likes

  • 1994 Views
  • 7 replies
  • 0 likes

Spotify Running Dissappears

Spotify running dissappeared and so I unistalled spotify off of my iPhone and the reinstalled it and then logged in again and it was there so I used it then I closed the app and when I opened it again it was gone again. I repeated the process and it ...

Newbie

Spotify running dissappeared and so I unistalled spotify off of my iPhone and the reinstalled it and then logged in again and it was there so I used it then I closed the app and when I opened it agai...

user-removed

Not applicable

569 Views

1 replies

0 likes

connection
Running
  • 569 Views
  • 1 replies
  • 0 likes

Shows are not showing

Hi all, I am unable to see the Shows section within spotify. Shouldnt this feature be there already? Cannot access or see it via ios or osx. Im living in Germany by the way. Any ideas? Best

Casual Listener

Hi all,   I am unable to see the Shows section within spotify. Shouldnt this feature be there already?  Cannot access or see it via ios or osx.    Im living in Germany by the...

neorun

Casual Listener

473 Views

2 replies

0 likes

  • 473 Views
  • 2 replies
  • 0 likes

Running app doesn't show up on iPhone

Hi, the new running app doesn't show up on my iPhone even after deleting and reinstalling the app multiple times. I have another Spotify on my Mac and that does the same, running app not showing up even after reinstalling.... HELP!!! Thanks

Newbie

Hi, the new running app doesn't show up on my iPhone even after deleting and reinstalling the app multiple times. I have another Spotify on my Mac and that does the same, running app not showing up e...

Nico

Community Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

my premium isn't working

I just payed for premium with the student discount last night and it still hasn't given me premium.

Casual Listener

I just payed for premium with the student discount last night and it still hasn't given me premium.

nunnnun

Community Legend

474 Views

3 replies

0 likes

  • 474 Views
  • 3 replies
  • 0 likes

Local Files Appear as 0 on iPhone 6 (Device shows up on desktop)

I've tried reinstalling it on both phone AND PC, then firewall, etc. Didn't have this problem before... On my iPhone 6, I see that my local files are GONE. The list appears as 0 despite having numerous files on my Desktop, which all show up under Loc...

Regular

I've tried reinstalling it on both phone AND PC, then firewall, etc. Didn't have this problem before...   On my iPhone 6, I see that my local files are GONE. The list appears as 0 despite havi...

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes