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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

32569 Views

40 replies

9 likes

  • 32569 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

96483 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1083 Views

0 replies

0 likes

iOS
  • 1083 Views
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

294302 Views

60 replies

15 likes

  • 294302 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

124033 Views

19 replies

38 likes

  • 124033 Views
  • 19 replies
  • 38 likes

iOS Now playing time info disappeared

The spotify app continues to update and innovate on a weekly basis but the removal of vital information from the top of the screen during the now playing screen has really taken it a step backwards. I expect it will be justified as it could be seen t...

Newbie

The spotify app continues to update and innovate on a weekly basis but the removal of vital information from the top of the screen during the now playing screen has really taken it a step backwards. ...

649 Views

0 replies

0 likes

battery
now playing screen
time
  • 649 Views
  • 0 replies
  • 0 likes

Solved!! New phone, premium not working

Hi, I recently upgraded from an iPhone 4 to an iPhone 5 and when I tried to install spotify it came up with a message that my 48 hour trial had been activated even though I have had premium for several months before switching phones! Anyone got any i...

Casual Listener

Hi, I recently upgraded from an iPhone 4 to an iPhone 5 and when I tried to install spotify it came up with a message that my 48 hour trial had been activated even though I have had premium for sever...

user-removed

Not applicable

27786 Views

5 replies

0 likes

  • 27786 Views
  • 5 replies
  • 0 likes

Certain songs won't offline sync to iPhone

Hi!Just lately I am having trouble with syncing music offline to my iPhone 6.Any song which I have tried to add to the phone over the last week has not worked (no green 'available' icon displaying next to the track).I have been able to successfully s...

Newbie

Hi! Just lately I am having trouble with syncing music offline to my iPhone 6. Any song which I have tried to add to the phone over the last week has not worked (no green 'available' icon displayin...

657 Views

0 replies

0 likes

iphone
iphone6
Offline Access
offline play
  • 657 Views
  • 0 replies
  • 0 likes

Spotify Update 3.2.01554 - Saving Music

On the newest update of Spotify for iphone I have been having issues saving my music to my library. For one, music I save on my desktop app or on the online web application will not show up on my phone app(iphone 6 fyi). Also, when I save music direc...

Casual Listener

 On the newest update of Spotify for iphone I have been having issues saving my music to my library. For one, music I save on my desktop app or on the online web application will not show up on ...

Swanny

Community Legend

2570 Views

3 replies

0 likes

3.2
application
phone
save album
saved artists
saved music
saving music
Update
  • 2570 Views
  • 3 replies
  • 0 likes

Ad will not load or play = dead app

So about a week ago all of the "click here for 30 min of ad free listening" ads stopped loading for me.What this means is that I just see the title of the ad that is supposed to to play, but the app can never leave that state (as the ad never plays a...

Regular

So about a week ago all of the "click here for 30 min of ad free listening" ads stopped loading for me. What this means is that I just see the title of the ad that is supposed to to play, but the ...

misterhee

Regular

3750 Views

10 replies

0 likes

  • 3750 Views
  • 10 replies
  • 0 likes

Version 3.3.0 dont work in iphone4 iOS7

Version 3.3.0 dont work in iphone4 iOS 7When launch selt close quickly

Newbie

Version 3.3.0 dont work in iphone4 iOS 7 When launch selt close quickly

Mattosaurus

Community Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Why cant i make my pc play "local files" from my phone

I have saved a few "local songs" in my playlists, and they have synced from my pc to my phone. But i cant use my phone to make the pc play the "local songs". I want to do this because my pc is connected to my stereo, and when i am home i dont fancy r...

Casual Listener

I have saved a few "local songs" in my playlists, and they have synced from my pc to my phone. But i cant use my phone to make the pc play the "local songs". I want to do this because my pc is connec...

josixx1999

Casual Listener

457 Views

2 replies

1 likes

  • 457 Views
  • 2 replies
  • 1 likes

I have been charged 3 times And my subscription was cancelled. How do I get a refund

I have been charged 3 times this month and my subscription has been "paused" because they "havnt" been able to withdraw they money out of my account but my bank statement has that I was charged 3 times. How do I get a refund?

Newbie

I have been charged 3 times this month and my subscription has been "paused" because they "havnt" been able to withdraw they money out of my account but my bank statement has that I was charged 3 tim...

Fishtaco

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

The app does not open only AppStore

i have the premium Account. If i recieve an email with a link to a song. The link always takes me to AppStore and spotify there. Not the app in my phone. It is really annoying. How should i do to open the link directly i my installed app and not via ...

Visitor

i have the premium Account. If i recieve an email with a link to a song. The link always takes me to AppStore and spotify there. Not the app in my phone. It is really annoying. How should i do to ope...

Fishtaco

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

[iOS]{Mac] Missing songs from playlists

Ok So I am getting rather frustrated now.I have a few rather large playlists with over a !000 songs.In those playlists I remember adding some of my all time favourite bands and artists to, and then realise after a few months those song have just gone...

Casual Listener

Ok So I am getting rather frustrated now. I have a few rather large playlists with over a !000 songs. In those playlists I remember adding some of my all time favourite bands and artists to, and ...

ProcrastiLord

Casual Listener

818 Views

1 replies

0 likes

iOS
Mac
Missing Music
  • 818 Views
  • 1 replies
  • 0 likes

Running

I was wondering if it will be possible to use Spotify Running without internet in the near future? I can't use it when I'm running because I don't have mobile internet for my iPhone.I'm really enjoying the music. Usually I just download the playlists...

Newbie

I was wondering if it will be possible to use Spotify Running without internet in the near future? I can't use it when I'm running because I don't have mobile internet for my iPhone. I'm really enjo...

Sagethefool

Regular

543 Views

1 replies

0 likes

Running with spotify
  • 543 Views
  • 1 replies
  • 0 likes

iPhone app playing video over music

Using iPhone app 3.3.0.1640. I'm playing music from the New Music Tuesday playlist, but the Nerdist video is playing simultaneously in the bottom bar. So I'm hearing audio from both. I restarted the app, which resolved the issue.

Newbie

Using iPhone app 3.3.0.1640. I'm playing music from the New Music Tuesday playlist, but the Nerdist video is playing simultaneously in the bottom bar. So I'm hearing audio from both. I restarted...

406 Views

0 replies

0 likes

  • 406 Views
  • 0 replies
  • 0 likes

Date and time of played track

Hi, it's nice to see you!I have important thing to know, exactly when I did play hello nasty beastie boys tracks last week. Something important happened that day and i don't know which was it. Is there any op who could help me? ... Mayby it was this ...

Casual Listener

Hi, it's nice to see you! I have important thing to know, exactly when I did play hello nasty beastie boys tracks last week. Something important happened that day and i don't know which was it. Is...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Glitch with new software

I installed the newest ios update for spotify and have been having issues finding and playing music on my phone. The only music that I am able to play is the music I have "available offline". I cannot search for music, the picture is what is displaye...

Casual Listener

I installed the newest ios update for spotify and have been having issues finding and playing music on my phone.  The only music that I am able to play is the music I have "available offline". &...

bigman8734

Casual Listener

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Error 404 always

I cant open my sesion always error 404

Newbie

I cant open my sesion always error 404

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

Activity menu doesn't work

Hi, I have a premium account and running version 3.3.0.1640 on IOS. For several updates I see nothing in the 'Activity' item in the app. I follow people, artists, facebook friends. On the desktop I nicely see what they are listening to, but on IOS, n...

Regular

Hi,   I have a premium account and running version 3.3.0.1640 on IOS. For several updates I see nothing in the 'Activity' item in the app. I follow people, artists, facebook friends. On the de...

474 Views

0 replies

0 likes

  • 474 Views
  • 0 replies
  • 0 likes

Solved!! Cannot find "Running"

Hi,I'm very excited to hear the release of Spotify Running.I just tried to use this feature on my iPhone 6 app but I cannot find "Running" on side menu in app.Does it take a few more to get it available?Or, is premium account necessary?App version is...

Visitor

Hi, I'm very excited to hear the release of Spotify Running. I just tried to use this feature on my iPhone 6 app but I cannot find "Running" on side menu in app. Does it take a few more to get...

Sagethefool

Regular

5487 Views

12 replies

0 likes

Running
  • 5487 Views
  • 12 replies
  • 0 likes

Error 404, no matter what I do

No matter what I do, change my password, uninstall/reinstall the app, everything I keep getting the error 404 notification on my iphone. used the app 2 days ago and was fine, I can log into the computer and it works, just not my iphone. please help, ...

Newbie

No matter what I do, change my password, uninstall/reinstall the app, everything I keep getting the error 404 notification on my iphone. used the app 2 days ago and was fine, I can log into the compu...

Markrave

Newbie

734 Views

1 replies

0 likes

  • 734 Views
  • 1 replies
  • 0 likes

Why can't I see singles on Spotify?

I had the Android version of the app and I could see singles from artists just fine, but now that I've moved to the iOS version I can't see singles on the Artist's page. Is this just a feature that wasn't added to certain versions or is it a bug with...

Casual Listener

I had the Android version of the app and I could see singles from artists just fine, but now that I've moved to the iOS version I can't see singles on the Artist's page. Is this just a feature that w...

SylpheeDashstep

Casual Listener

2721 Views

4 replies

0 likes

  • 2721 Views
  • 4 replies
  • 0 likes

Solved!! new update is terrible!

hi so i guess spotify updated itself.... so the app now freezes crashes and i cant use it as easily as the previous versions. i dont know if yall realized its a music app... why udpate the screen to be harder to use and more flashy looking?? anyways ...

Visitor

hi so i guess spotify updated itself.... so the app now freezes crashes and i cant use it as easily as the previous versions. i dont know if yall realized its a music app... why udpate the screen...

LaurelBurnett

Casual Listener

4725 Views

21 replies

11 likes

  • 4725 Views
  • 21 replies
  • 11 likes