Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
243121 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
126688 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
452541 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
308118 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
On both my ipad2 & iphone6 I cant seem to switch off shuffle. This problem appears to have only recently occurred. Pressing the green shuffle button repeatedly has the same effect in that it changes the track but thereafter it goes back into shuffle ...
On both my ipad2 & iphone6 I cant seem to switch off shuffle. This problem appears to have only recently occurred. Pressing the green shuffle button repeatedly has the same effect in tha...
Casual Listener
805 Views
1 replies
0 likes
Help! I have a Spotify student account, which is supposedly a "premium" account, but it doesn't show the running feature on my iPhone 6 Plus. However, when I log in with a newly created free account, I have the running feature. What gives Spotify!???
Help! I have a Spotify student account, which is supposedly a "premium" account, but it doesn't show the running feature on my iPhone 6 Plus. However, when I log in with a newly created free account,...
381 Views
0 replies
0 likes
It's been posted before many times! Recently and long ago but in going to bring this up again. Over the years and different iPhones I've had spotify has been an issue when listening in car over Bluetooth or cable. I've had 3 different bmws with 3 dif...
It's been posted before many times! Recently and long ago but in going to bring this up again. Over the years and different iPhones I've had spotify has been an issue when listening in car over B...
Casual Listener
1116 Views
2 replies
1 likes
Hello All, I downloaded the app, loved it, then immediately ugraded to Premium via iTunes - 1 month free trial £12.99 I received an email confirmation but now the adverts have reappeared. I originally signed in voa Facebook so am worried I may have d...
Hello All, I downloaded the app, loved it, then immediately ugraded to Premium via iTunes - 1 month free trial £12.99 I received an email confirmation but now the adverts have reapp...
Community Legend
486 Views
1 replies
0 likes
I'm running Spotify on an iPhone6 with iOS8.1. My Your Music list was available and working fine last night. This morning it is gone. I restarted the app, and even the phone, and left the app open for about 20 minutes with no results. How can I force...
I'm running Spotify on an iPhone6 with iOS8.1. My Your Music list was available and working fine last night. This morning it is gone. I restarted the app, and even the phone, and left the app open fo...
Not applicable
928 Views
4 replies
0 likes
Hi there, I get the message "login failed you've already created an account with this email address" but I'm not trying to create an account, I'm trying to log in. What's the problem? I can log in to the spot icy website no prob. Thanks!
Hi there, I get the message "login failed you've already created an account with this email address" but I'm not trying to create an account, I'm trying to log in. What's the problem? I can log in to...
Casual Listener
422 Views
1 replies
0 likes
Hi, spotify now supports car play. Thats fine and disturbing at the same time. Whenever I connect my Iphone to my BMW, the App changes to carplay mode. When I am listening to music but want to check another app quickly, Spotify stops playing the musi...
Hi, spotify now supports car play. Thats fine and disturbing at the same time. Whenever I connect my Iphone to my BMW, the App changes to carplay mode. When I am listening to music but want to ch...
Spotify Legend
1153 Views
1 replies
0 likes
I have an iPad 2 and subscribe to Spotify Premium.How can I listen offline to my music?Currently the only advantage of Premium is No ads !
I have an iPad 2 and subscribe to Spotify Premium. How can I listen offline to my music? Currently the only advantage of Premium is No ads !
Community Legend
422 Views
1 replies
0 likes
I have a premium account and enabled most of my playlists in offline mode. However, on my phone the little down-arrow-circle thing is grey instead of green, even though the "Available Offline" button is enabled. I know there's enough space (it's a br...
I have a premium account and enabled most of my playlists in offline mode. However, on my phone the little down-arrow-circle thing is grey instead of green, even though the "Available Offline" button...
Roadie
1453 Views
5 replies
1 likes
Last month I've got a spotify gift card that's $10.00 and usually that last for a month but before putting the code I went to the website and saw spotify had 3 months for 10.00 so I used the gift card and it worked but it's been a month now and it's ...
Last month I've got a spotify gift card that's $10.00 and usually that last for a month but before putting the code I went to the website and saw spotify had 3 months for 10.00 so I used the gift car...
Not applicable
758 Views
1 replies
0 likes
My beloved Spotify on my iPad is acting very strangely ... It won't play a song unless I click on the title then keep my finger on the title all the way through the song ... I'm also unable to save albums ... When I try there is no response. Help ple...
My beloved Spotify on my iPad is acting very strangely ... It won't play a song unless I click on the title then keep my finger on the title all the way through the song ... I'm also unable to save a...
Not applicable
475 Views
2 replies
0 likes
Have been a Spotify user for awhile. Not a Facebook guy. When I got a new phone I had to login once again. It wouldn't accept my login and password combo. I used to forgot password and received an email to correct the problem and made the change... S...
Have been a Spotify user for awhile. Not a Facebook guy. When I got a new phone I had to login once again. It wouldn't accept my login and password combo. I used to forgot password and received an em...
Newbie
631 Views
4 replies
0 likes
Hi, I have a ipod touch 4 th gen, i want to use the apotify app like a default itunes player in the car. The default one automatically opens and can be controlled when i use with the usb pairing on the pioneer headunit. I want to set up the spotify, ...
Hi, I have a ipod touch 4 th gen, i want to use the apotify app like a default itunes player in the car. The default one automatically opens and can be controlled when i use with the usb pai...
594 Views
0 replies
2 likes
Please remove the save / unsave icon from the playbar at the bottom of the screen when playing a song and the cover art is not visible. It's much too easy to press it when trying to play / pause, or even accidentally, which means that you have to "re...
Please remove the save / unsave icon from the playbar at the bottom of the screen when playing a song and the cover art is not visible. It's much too easy to press it when trying to play / pause...
926 Views
0 replies
0 likes
The iOS app has an issue with the Share > Send To... > Name Search / Selection functionality. While the feature wotks for me just fine in the Desktop app, in iOS, I get absolutely no results. Please fix...? *puppy eyes*
The iOS app has an issue with the Share > Send To... > Name Search / Selection functionality. While the feature wotks for me just fine in the Desktop app, in iOS, I get absolutely no results. P...
407 Views
0 replies
0 likes
Since the recent app update, I can no longer use Spotify when running, as playback freezes during songs. Is this a known bug?
Since the recent app update, I can no longer use Spotify when running, as playback freezes during songs. Is this a known bug?
Community Legend
789 Views
3 replies
0 likes
I don't know for how long, local files would not sync with my phone. For some reason, a few days ago, they just began to sync again
I don't know for how long, local files would not sync with my phone. For some reason, a few days ago, they just began to sync again
379 Views
0 replies
0 likes
My iPhone (running 8.0.2) seems to be crashing everytime I try to delete a playlist when filtering them by offline only. The playlist is one I made available offline (morriseys latest album, he then pulled it from spotify) so essentially I'm trying t...
My iPhone (running 8.0.2) seems to be crashing everytime I try to delete a playlist when filtering them by offline only. The playlist is one I made available offline (morriseys latest album, he then ...
Not applicable
639 Views
1 replies
2 likes
