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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

38102 Views

41 replies

10 likes

  • 38102 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

103622 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1354 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299478 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126222 Views

19 replies

38 likes

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  • 19 replies
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I have been charged 3 times And my subscription was cancelled. How do I get a refund

I have been charged 3 times this month and my subscription has been "paused" because they "havnt" been able to withdraw they money out of my account but my bank statement has that I was charged 3 times. How do I get a refund?

Newbie

I have been charged 3 times this month and my subscription has been "paused" because they "havnt" been able to withdraw they money out of my account but my bank statement has that I was charged 3 tim...

Fishtaco

Community Legend

360 Views

1 replies

0 likes

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  • 1 replies
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The app does not open only AppStore

i have the premium Account. If i recieve an email with a link to a song. The link always takes me to AppStore and spotify there. Not the app in my phone. It is really annoying. How should i do to open the link directly i my installed app and not via ...

Visitor

i have the premium Account. If i recieve an email with a link to a song. The link always takes me to AppStore and spotify there. Not the app in my phone. It is really annoying. How should i do to ope...

Fishtaco

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

[iOS]{Mac] Missing songs from playlists

Ok So I am getting rather frustrated now.I have a few rather large playlists with over a !000 songs.In those playlists I remember adding some of my all time favourite bands and artists to, and then realise after a few months those song have just gone...

Casual Listener

Ok So I am getting rather frustrated now. I have a few rather large playlists with over a !000 songs. In those playlists I remember adding some of my all time favourite bands and artists to, and ...

ProcrastiLord

Casual Listener

832 Views

1 replies

0 likes

iOS
Mac
Missing Music
  • 832 Views
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Running

I was wondering if it will be possible to use Spotify Running without internet in the near future? I can't use it when I'm running because I don't have mobile internet for my iPhone.I'm really enjoying the music. Usually I just download the playlists...

Newbie

I was wondering if it will be possible to use Spotify Running without internet in the near future? I can't use it when I'm running because I don't have mobile internet for my iPhone. I'm really enjo...

Sagethefool

Regular

560 Views

1 replies

0 likes

Running with spotify
  • 560 Views
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iPhone app playing video over music

Using iPhone app 3.3.0.1640. I'm playing music from the New Music Tuesday playlist, but the Nerdist video is playing simultaneously in the bottom bar. So I'm hearing audio from both. I restarted the app, which resolved the issue.

Newbie

Using iPhone app 3.3.0.1640. I'm playing music from the New Music Tuesday playlist, but the Nerdist video is playing simultaneously in the bottom bar. So I'm hearing audio from both. I restarted...

430 Views

0 replies

0 likes

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Date and time of played track

Hi, it's nice to see you!I have important thing to know, exactly when I did play hello nasty beastie boys tracks last week. Something important happened that day and i don't know which was it. Is there any op who could help me? ... Mayby it was this ...

Casual Listener

Hi, it's nice to see you! I have important thing to know, exactly when I did play hello nasty beastie boys tracks last week. Something important happened that day and i don't know which was it. Is...

272 Views

0 replies

0 likes

  • 272 Views
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Glitch with new software

I installed the newest ios update for spotify and have been having issues finding and playing music on my phone. The only music that I am able to play is the music I have "available offline". I cannot search for music, the picture is what is displaye...

Casual Listener

I installed the newest ios update for spotify and have been having issues finding and playing music on my phone.  The only music that I am able to play is the music I have "available offline". &...

bigman8734

Casual Listener

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
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Error 404 always

I cant open my sesion always error 404

Newbie

I cant open my sesion always error 404

258 Views

0 replies

0 likes

  • 258 Views
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Activity menu doesn't work

Hi, I have a premium account and running version 3.3.0.1640 on IOS. For several updates I see nothing in the 'Activity' item in the app. I follow people, artists, facebook friends. On the desktop I nicely see what they are listening to, but on IOS, n...

Regular

Hi,   I have a premium account and running version 3.3.0.1640 on IOS. For several updates I see nothing in the 'Activity' item in the app. I follow people, artists, facebook friends. On the de...

491 Views

0 replies

0 likes

  • 491 Views
  • 0 replies
  • 0 likes

Solved!! Cannot find "Running"

Hi,I'm very excited to hear the release of Spotify Running.I just tried to use this feature on my iPhone 6 app but I cannot find "Running" on side menu in app.Does it take a few more to get it available?Or, is premium account necessary?App version is...

Visitor

Hi, I'm very excited to hear the release of Spotify Running. I just tried to use this feature on my iPhone 6 app but I cannot find "Running" on side menu in app. Does it take a few more to get...

Sagethefool

Regular

5604 Views

12 replies

0 likes

Running
  • 5604 Views
  • 12 replies
  • 0 likes

Error 404, no matter what I do

No matter what I do, change my password, uninstall/reinstall the app, everything I keep getting the error 404 notification on my iphone. used the app 2 days ago and was fine, I can log into the computer and it works, just not my iphone. please help, ...

Newbie

No matter what I do, change my password, uninstall/reinstall the app, everything I keep getting the error 404 notification on my iphone. used the app 2 days ago and was fine, I can log into the compu...

Markrave

Newbie

752 Views

1 replies

0 likes

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  • 1 replies
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Why can't I see singles on Spotify?

I had the Android version of the app and I could see singles from artists just fine, but now that I've moved to the iOS version I can't see singles on the Artist's page. Is this just a feature that wasn't added to certain versions or is it a bug with...

Casual Listener

I had the Android version of the app and I could see singles from artists just fine, but now that I've moved to the iOS version I can't see singles on the Artist's page. Is this just a feature that w...

SylpheeDashstep

Casual Listener

2741 Views

4 replies

0 likes

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  • 4 replies
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Solved!! new update is terrible!

hi so i guess spotify updated itself.... so the app now freezes crashes and i cant use it as easily as the previous versions. i dont know if yall realized its a music app... why udpate the screen to be harder to use and more flashy looking?? anyways ...

Visitor

hi so i guess spotify updated itself.... so the app now freezes crashes and i cant use it as easily as the previous versions. i dont know if yall realized its a music app... why udpate the screen...

LaurelBurnett

Casual Listener

4882 Views

21 replies

11 likes

  • 4882 Views
  • 21 replies
  • 11 likes

Using GPS street navigation app with spotify - there a chance to show what song is playing?

Hi, is there a chance to show what spotify song is currently playing while using street navigation (I have skobbler which is now scout) at the same time? For example somewhere on top or bottom of the screen of my Iphone 6...? This is gonne be difficu...

Regular

Hi,   is there a chance to show what spotify song is currently playing while using street navigation (I have skobbler which is now scout) at the same time? For example somewhere on top or bott...

913 Views

0 replies

0 likes

  • 913 Views
  • 0 replies
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cannot see all followed artists

hi there i unfortunately cannot see all the artists i follow.since i have about 550 artists i follow and then i press on my nick and see them i can only see until about the letter M.anybody can help me how to see ALL the followed artists, so i can sc...

Newbie

hi there   i unfortunately cannot see all the artists i follow. since i have about 550 artists i follow and then i press on my nick and see them i can only see until about the letter M. anyb...

338 Views

0 replies

1 likes

  • 338 Views
  • 0 replies
  • 1 likes

Spotify upgrade on Iphone now wont work!!!!

I just did a spotify upgrade on my iphone (iphone5) and now spotify plays music but with no sound. Its really slow and keeps crashing. Can you please look into this as its really annoying!! Thank you Yasmin ygrace28

Newbie

I just did a spotify upgrade on my iphone (iphone5) and now spotify plays music but with no sound. Its really slow and keeps crashing. Can you please look into this as its really annoying!!   ...

MattSuda

Spotify Star

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
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Solved!! Spotify won't let me cancel and there is no option to update my payment method!!!!

There is no update payment method button or anything like that, please help before spotify forces me to cancel my card because they won't stop taking my money

Casual Listener

There is no update payment method button or anything like that, please help before spotify forces me to cancel my card because they won't stop taking my money

Taylor

Community Legend

1263 Views

4 replies

1 likes

  • 1263 Views
  • 4 replies
  • 1 likes

many, many errors and bugs (iphone 6 plus)

This has been going for months now. I'm a free user. The thing is nothing is stable with the app. Sometimes the playlist that I have last played comes to scrren when I reopen, and sometimes half of the songs are seen that time. Like the list has been...

Regular

This has been going for months now. I'm a free user. The thing is nothing is stable with the app. Sometimes the playlist that I have last played comes to scrren when I reopen, and sometimes half of t...

Kubra

Regular

620 Views

2 replies

0 likes

  • 620 Views
  • 2 replies
  • 0 likes

Spotify Ports and Ip address

Good Afternoon Everyone My work place has an open evening tonight and we need to configure our wireless to allow spotify to work on an Ipad. I have did some research and i have found a group of Ip address ranges that need to be open on a certain port...

Newbie

  Good Afternoon Everyone   My work place has an open evening tonight and we need to configure our wireless to allow spotify to work on an Ipad.   I have did some research and i h...

4415 Views

0 replies

0 likes

Ip address
Ports
Spotfy
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Solved!! 'Saved' to My music being downloaded

Hey Guys, Sorry if this is a duplicate thread - I had a look around and found similar threads but didnt answer my question I use playlists but i have a habit of saving albums to my music so I can keep track of albums i like or might want to check out...

Newbie

Hey Guys,   Sorry if this is a duplicate thread - I had a look around and found similar threads but didnt answer my question   I use playlists but i have a habit of saving albums to my ...

Guuu182

Newbie

1025 Views

3 replies

1 likes

  • 1025 Views
  • 3 replies
  • 1 likes