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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

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iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Iamtable

Visitor

279101 Views

58 replies

14 likes

  • 279101 Views
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Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

-Karma-

Roadie

178682 Views

510 replies

110 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

118836 Views

19 replies

38 likes

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Spotify Connect Application

What idiot decided that the "connect to device" icon and the device selection icons will only show AFTER a piece of music has been selected to play? It means you lose the first 6 or 7 seconds of the top of the track which you then have to restart. TH...

Casual Listener

What idiot decided that the "connect to device" icon and the device selection icons will only show AFTER a piece of music has been selected to play? It means you lose the first 6 or 7 seconds of th...

339 Views

0 replies

0 likes

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Next song command

Good day, I have spotify premium on my iphone. I use it alot while riding my bike. Can I skip a song or go to the hext song by voice command or pushing a button on the apple earplug remote?

Newbie

Good day,   I have spotify premium on my iphone. I use it alot while riding my bike. Can I skip a song or go to the hext song by voice command or pushing a button on the apple earplug remo...

René_89

Newbie

1193 Views

2 replies

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Spotify Refuses to Play Any Song (NOTHING)

So...recently I have become totally unable to play any song whatsoever. Radio? No. Playlists? Still nope. Music? Absolutely not. This is ridiculous. First, it won't work with my car, now it is completely worthless.Iphone 4S ios 7.1.2Spotify 2.3.0This...

Casual Listener

So...recently I have become totally unable to play any song whatsoever. Radio? No. Playlists? Still nope. Music? Absolutely not. This is ridiculous. First, it won't work with my car, now it is comple...

dj_ricky_rick

Casual Listener

468 Views

2 replies

0 likes

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Spotify not working on my iphone 5

I log into spotify and it says I have a free account, but I have a premium....I try the upgrade button and it shows I have a premium account and yet it's defaulted to free and I can't access music? I tried logging out back in. Deleting the app reinst...

Newbie

I log into spotify and it says I have a free account, but I have a premium....I try the upgrade button and it shows I have a premium account and yet it's defaulted to free and I can't access music? I...

MattSuda

Spotify Star

306 Views

1 replies

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Solved!! Free trial activated in error

Activated 7 day free trial in error wanted the 30 day free trial. Can I still get the 30 day trial when the 7 day one ends

Newbie

Activated 7 day free trial in error wanted the 30 day free trial. Can I still get the 30 day trial when the 7 day one ends

MattSuda

Spotify Star

491 Views

1 replies

0 likes

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No access to Spotify on iPhone

When I click on the Spotify tab I just get the Apple logo, was working fine until today?

Newbie

When I click on the Spotify tab I just get the Apple logo, was working fine until today?

MattSuda

Spotify Star

340 Views

1 replies

0 likes

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Remove an artist from a playlist... How to?

Hi All, I would like to remove an artist or an album from an existing playlist. How do I do that?My kid added some bunk-arse things to my playlist and I want to keep the playlist just dump the bunk. . . and no - I do not expect to go through it *one*...

Music Fan

Hi All, I would like to remove an artist or an album from an existing playlist.  How do I do that? My kid added some bunk-arse things to my playlist and I want to keep the playlist just dump ...

1090 Views

0 replies

1 likes

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Says error occurred

Whenever I go to play a certain artist or album it will ways come up with " an error occurred. Please try again later" but if I go into songs all the music is there and I can listen offline. This has only been happening on my iPhone 4 for the past fe...

Newbie

Whenever I go to play a certain artist or album it will ways come up with " an error occurred. Please try again later" but if I go into songs all the music is there and I can listen offline. This has...

881 Views

0 replies

0 likes

iOS
iPhone 4.
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Music stops playing after a local file is played

I listen to my playlist on shuffle. When a local file is finished playing, it does not automatically go to the next song. The music just stops playing. I have to press the forward button to get the next song to play. The app has also crashed a bunch ...

Roadie

I listen to my playlist on shuffle. When a local file is finished playing, it does not automatically go to the next song. The music just stops playing. I have to press the forward button to get the n...

victorovies

Music Fan

657 Views

1 replies

2 likes

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Importing Local Files bug

I have a few questions regarding some local files. First, I know there is a bug with the mobile app which deletes all the local files every time the app is update. Does anyone know when that will be addressed? Second, is there any way that the playli...

Visitor

I have a few questions regarding some local files. First, I know there is a bug with the mobile app which deletes all the local files every time the app is update. Does anyone know when that will be ...

MattSuda

Spotify Star

461 Views

1 replies

1 likes

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Shuffle function

I have Spotify premiun account and play music through a gramofon via an iPhone 6 I listen mainly to Classical Music and dont want or need the shuffle function but it seems to be set to shuffle tracks all the time is there a way of turning shuffle off...

Casual Listener

I have Spotify premiun account and play music through a gramofon via an iPhone 6 I listen mainly to Classical Music and dont want or need the shuffle function but it seems to be set to shuffle trac...

MattSuda

Spotify Star

475 Views

3 replies

0 likes

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Saving Songs Offline - Bandwidth Usage?

I'm wondering if saving a song/playlist to play offline uses additional bandwidth than just what is used to run Spotify. Does the song have to download at all in order to be available offline?

Regular

I'm wondering if saving a song/playlist to play offline uses additional bandwidth than just what is used to run Spotify. Does the song have to download at all in order to be available offline?

Josh

Community Legend

389 Views

1 replies

0 likes

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Where do i see how many songs remains to download?

The app has changed to the worse it seems cause i had to reinstall the app cause it didn't download the songs i set it to, only 1/5'th of a playlist, so after i reinstalled it, the bar to show sync stats is removed, so i can no longer see what playli...

Roadie

The app has changed to the worse it seems cause i had to reinstall the app cause it didn't download the songs i set it to, only 1/5'th of a playlist, so after i reinstalled it, the bar to show sync s...

Silithas

Roadie

13383 Views

2 replies

0 likes

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Matisyahu

For a couple months now I've noticed that some Kid Cudi songs and most all Matisyahu songs will not play in offline mode even if they are saved

Newbie

For a couple months now I've noticed that some Kid Cudi songs and most all Matisyahu songs will not play in offline mode even if they are saved

Josh

Community Legend

500 Views

1 replies

0 likes

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Random playlists playing when they are not selected.

So I got the most recent update to this date, and I've been playing my music as it under the category of your music and under that songs. Then while I'm playing my music random playlist (that I don't listen) will start to play. And sometimes it will ...

Newbie

So I got the most recent update to this date, and I've been playing my music as it under the category of your music and under that songs. Then while I'm playing my music random playlist (that I don't...

343 Views

0 replies

0 likes

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Solved!! falla reproduccion iphone

Acabo de instalar la versión free. Escucho un artista en modo "aleatorio" y a la cuarta canción ya no me permite escuchar más, ni de ese ni de otro artista. Al conectarme horas después, vuelve a permitirme cuatro canciones más. qué hago?

Casual Listener

Acabo de instalar la versión free. Escucho un artista en modo "aleatorio" y a la cuarta canción ya no me permite escuchar más, ni de ese ni de otro artista. Al conectarme horas después, vuelve a perm...

Jordi

Community Legend

795 Views

3 replies

0 likes

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Cannot Log in to Spotify on my iPhone 6 via Facebook

I just upgraded to the iPhone 6 and when I attemp to log in to Spotify with Facebook I am getting this error - Error: com.facebook.sdk, 5 How can I navigate this? Thank you!

Newbie

I just upgraded to the iPhone 6 and when I attemp to log in to Spotify with Facebook I am getting this error -   Error: com.facebook.sdk, 5   How can I navigate this?   Tha...

MattSuda

Spotify Star

486 Views

1 replies

0 likes

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Activity feed & Following Issue

Has anyone else had a problem with the activity feed and who they are following in the last couple of days? The number of people I am following has dropped from about 350 to 190 and I can only see my recent activity.

Community Legend

Has anyone else had a problem with the activity feed and who they are following in the last couple of days? The number of people I am following has dropped from about 350 to 190 and I can only see my...

470 Views

0 replies

0 likes

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Album artwork in offline mode

Since the new update, some of my songs/local music got unsynced. So I resynced it all and I didn't realize but I synced them all in 'Normal' Quality. After they were all synced, I changed it so that they were in 'Extreme'. ~1000 or so songs which I h...

Music Fan

Since the new update, some of my songs/local music got unsynced. So I resynced it all and I didn't realize but I synced them all in 'Normal' Quality. After they were all synced, I changed it so that ...

MattSuda

Spotify Star

451 Views

1 replies

0 likes

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  • 1 replies
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