Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70737 Views
  • 16 replies
  • 37 likes
  • 70737 Views
  • 16 replies
  • 37 likes

Queue doesn't work after last update

Recently my iPhone 6 plus got an update for Spotify. Since I have installed this update the queue doesn't work properly. Here's what happens: When I am listening to a playlist and I add a song to the queue, it shows the song in the queue list but doe...

  • Community Legend
  • Recently my iPhone 6 plus got an update for Spotify. Since I have installed this update the queue doesn't work properly. Here's what happens: When I am listening to a playlist and I add a song to...
  • domimori
  • Newbie
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

not all songs showing on all my devices

hi i have a problem, i spent hours and hours adding albums to my spotify on my mac yesterday, however when i logged in on my phone, ipad and wven my windows laptop they werent there. I tried uninstalling and then reinstalling the apps but to no avail...

  • Casual Listener
  • hi   i have a problem, i spent hours and hours adding albums to my spotify on my mac yesterday, however when i logged in on my phone, ipad and wven my windows laptop they werent there. &nb...
  • MattSuda
  • Spotify Star
  • 479 Views
  • 3 replies
  • 0 likes
  • 479 Views
  • 3 replies
  • 0 likes

premium

it doesnt offer me premium anymore and everytime i try getting it, it says there no payment provider how do i fix this

  • Newbie
  • it doesnt offer me premium anymore and everytime i try getting it, it says there no payment provider how do i fix this
  • Jordi
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

help prem

Hello I activated spotify premium through my Sprint acc and Idk how to link it to my acc I have through Facebook

  • Newbie
  • Hello I activated spotify premium through my Sprint acc and Idk how to link it to my acc I have through Facebook
  • Josh
  • Community Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

IOS app no longer works on fire tv

The latest update to ios seems to have broken the integration with the fire tv. As soon as you connect to the TV the ios artwork disappears, the next button pauses your music and everything else just restarts the first song. So infuriating. Could rea...

  • Music Fan
  • The latest update to ios seems to have broken the integration with the fire tv. As soon as you connect to the TV the ios artwork disappears, the next button pauses your music and everything else just...
  • Jibber4568
  • Music Fan
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Spotify Premium keeps freezing on iPhone 4S

I have a Spotify premium account and it just can't seem to play songs on my iPhone 4S. What happens is that when I open the playlist and press play... NOTHING. After about 10 seconds it starts playing and then it freezes for 10 seconds. And this keep...

  • Casual Listener
  • I have a Spotify premium account and it just can't seem to play songs on my iPhone 4S. What happens is that when I open the playlist and press play... NOTHING. After about 10 seconds it starts playin...
  • sethmannino
  • Newbie
  • 1731 Views
  • 7 replies
  • 0 likes
  • 1731 Views
  • 7 replies
  • 0 likes

Solved!! iPhone 6 & 6 Plus support

Do Spotify have plans to release a new version for iOS that makes use of the larger iPhone 6 displays?

  • Casual Listener
  • Do Spotify have plans to release a new version for iOS that makes use of the larger iPhone 6 displays?
  • byangdc
  • Casual Listener
  • 26765 Views
  • 62 replies
  • 19 likes
  • 26765 Views
  • 62 replies
  • 19 likes

Solved!! ios update 2.2.0.2464

The new setup for playlists are really bad. Can we get the old one back? The new one is messy and hard to use.

  • Regular
  • The new setup for playlists are really bad. Can we get the old one back? The new one is messy and hard to use.
  • MattSuda
  • Spotify Star
  • 834 Views
  • 3 replies
  • 0 likes
  • 834 Views
  • 3 replies
  • 0 likes

Spotify refuses to play Albums in sequence

Hello, Spotify refuses to play Albums in sequence. It plays everything in random mode even if this is not selected. Does anybody know the solution for this or is this just a 'feature' in a new version? It worked fine before.

  • Casual Listener
  • Hello,   Spotify refuses to play Albums in sequence. It plays everything in random mode even if this is not selected. Does anybody know the solution for this or is this just a 'feature'...
  • Oesiber
  • Casual Listener
  • 445 Views
  • 2 replies
  • 0 likes
  • 445 Views
  • 2 replies
  • 0 likes

Solved!! New touch preview and swipe to save features

While the touch preview feature is working great , I can't figure out how to save a track to my library by swiping left. Is this feature iPhone only ? I'm using an iPad Air .

  • Gig Goer
  • While the touch preview feature is working great , I can't figure out how to save a track to my library by swiping left. Is this feature iPhone only ? I'm using an iPad Air .
  • MattSuda
  • Spotify Star
  • 549 Views
  • 1 replies
  • 1 likes
  • 549 Views
  • 1 replies
  • 1 likes

Songs won't sync to offline mode

I am really getting sick of spotify. I have a premium account and my songs won't even sync to offline mode. This has been happening for about 3 weeks now. The green arrow to say they're available offline won't show its just grey all the time. I've tr...

  • Casual Listener
  • I am really getting sick of spotify. I have a premium account and my songs won't even sync to offline mode. This has been happening for about 3 weeks now. The green arrow to say they're available off...
  • OviiiOne
  • Community Legend
  • 705 Views
  • 2 replies
  • 1 likes
  • 705 Views
  • 2 replies
  • 1 likes

No signal for subwoofer

when I connect my iphone to an amplifier, the subwooker doesn't play any sound. It seems the low frequency of spotify music, even using the best quality, is not enough. Does anybody know which is the lowest frequency that spofity can offer?

  • Casual Listener
  • when I connect my iphone to an amplifier, the subwooker doesn't play any sound. It seems the low frequency of spotify music, even using the best quality, is not enough. Does anybody know which is t...
  • Frosby
  • Regular
  • 4766 Views
  • 6 replies
  • 0 likes
  • 4766 Views
  • 6 replies
  • 0 likes

Premium account stops playing claiming that my account is in use

My Premium account stops playing irregardless of which unit I am using (iPad, PC, iPhone or Sonos) with some error message that my account is already in use on some other unit. This is to my knowledge not true. What to do?

  • Casual Listener
  • My Premium account stops playing irregardless of which unit I am using (iPad, PC, iPhone or Sonos) with some error message that my account is already in use on some other unit. This is to my knowledg...
  • farbrortheguru
  • Casual Listener
  • 351 Views
  • 4 replies
  • 0 likes
  • 351 Views
  • 4 replies
  • 0 likes

my spotify premium is not working

So, I got it on that discount thing and it was supposed to work for 3 months not for two month and now it will not allow me to access them offline!

  • Newbie
  • So, I got it on that discount thing and it was supposed to work for 3 months not for two month and now it will not allow me to access them offline!
  • MattSuda
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Syncing Playlist Songs

My iMac is my main machine where all my local files are kept. Spotify used to sync across all my devices (Macbook Pro, iPad, iPhone) even the tracks that were local to my iMac if I put them in a playlist and made it available offline. No more. And to...

  • Casual Listener
  • My iMac is my main machine where all my local files are kept. Spotify used to sync across all my devices (Macbook Pro, iPad, iPhone) even the tracks that were local to my iMac if I put them in a play...
  • MattSuda
  • Spotify Star
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

Solved!! weird update notification in app

hi: i know the update is rolling out today and isn't yet in the app store, but when i opened the app this morning i got the notifications about "try the new features now!". it seemed to suggest that i already had the update, but i confirmed that i do...

  • Gig Goer
  • hi: i know the update is rolling out today and isn't yet in the app store, but when i opened the app this morning i got the notifications about "try the new features now!". it seemed to suggest ...
  • MattSuda
  • Spotify Star
  • 1104 Views
  • 3 replies
  • 0 likes
  • 1104 Views
  • 3 replies
  • 0 likes

Unable to play certain songs

I'm a premium member, and I recently got an iPhone 6. After syncing all my music to my new phone, some of it became "unable to play". Certain songs don't have the green symbol indicating that they're available offline, and when I try playing them, sp...

  • Newbie
  • I'm a premium member, and I recently got an iPhone 6. After syncing all my music to my new phone, some of it became "unable to play". Certain songs don't have the green symbol indicating that they're...
  • kbrooksc
  • Community Legend
  • 489 Views
  • 3 replies
  • 0 likes
  • 489 Views
  • 3 replies
  • 0 likes

Local tracks not syncing

I've been unable to get my local tracks to sync to my iPhone 4S. I've gone through every help thread and forum posts to no avail. Local files show up in playlists but are greyed out and won't play. I've tried: Uninstalling/reinstalling Spotify from m...

  • Regular
  • I've been unable to get my local tracks to sync to my iPhone 4S. I've gone through every help thread and forum posts to no avail. Local files show up in playlists but are greyed out and won...
  • Mako18
  • Regular
  • 736 Views
  • 7 replies
  • 1 likes
  • 736 Views
  • 7 replies
  • 1 likes