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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37420 Views

41 replies

10 likes

  • 37420 Views
  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

103082 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1323 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299297 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126096 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Solved!! iPhone 5 - playlists are not loaded

Hi, I've recently got a problem with spotify app on iOS: the playlists section, when opened, remains in 'loading' state indefinitely. So what I see is the 'spinning circle' and empty list. I tried to reinstall app -- the same result. I also checked t...

Casual Listener

Hi, I've recently got a problem with spotify app on iOS: the playlists section, when opened, remains in 'loading' state indefinitely. So what I see is the 'spinning circle' and empty list.  I ...

rakeshprinceton

Newbie

999 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Spotify premium not working

I have been a premium member of spotify for about a year but when I tried to use one of my playlists earlier it said I wasn't a premium member and I would have to upgrade. Everything was working fine yesterday. I have deleted and reinstalled my app o...

Newbie

I have been a premium member of spotify for about a year but when I tried to use one of my playlists earlier it said I wasn't a premium member and I would have to upgrade. Everything was working fine...

Peter__

Community Legend

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Can't sync music to offline playlists

Okay, so a few weeks ago I could sync music for offline use in my playlists fine, but it just suddenly stopped letting me. It shows the loading spin thing like it is downloading then just stops and won't download. Usually when it's downloading, and I...

Casual Listener

Okay, so a few weeks ago I could sync music for offline use in my playlists fine, but it just suddenly stopped letting me. It shows the loading spin thing like it is downloading then just stops and w...

Peter__

Community Legend

1320 Views

2 replies

0 likes

  • 1320 Views
  • 2 replies
  • 0 likes

Playlist is resumed at the wrong place after playing song added to queue

On my iPad, I am listening to a playlist and then I longclick a song and add it to the queue. Next it plays the song I just added and when that is finished I expect it to resume in the playlist where it was before, but instead it plays the song I add...

Casual Listener

On my iPad, I am listening to a playlist and then I longclick a song and add it to the queue. Next it plays the song I just added and when that is finished I expect it to resume in the playlist where...

Peter__

Community Legend

1227 Views

2 replies

0 likes

Resumes in wrong playlist position
  • 1227 Views
  • 2 replies
  • 0 likes

How do I delete messages I sent to another user's inbox on my Macbook Air?

I have some messages that I sent to another Spotify Premium user via their inbox that I would like to delete.. please tell me how I can do this.. thank you

Newbie

I have some messages that I sent to another Spotify Premium user via their inbox that I would like to delete..  please tell me how I can do this.. thank you

Peter__

Community Legend

2764 Views

1 replies

2 likes

  • 2764 Views
  • 1 replies
  • 2 likes

Incorrect song information on lock screen for local files

Hello, When using the new version of Spotify, I noticed that when I am playing local songs that are synced from my PC, the song information on the iOS lock screen does not update. This also causes the song to not show when connected to BlueTooth Audi...

Visitor

Hello,   When using the new version of Spotify, I noticed that when I am playing local songs that are synced from my PC, the song information on the iOS lock screen does not update.  Th...

Peter__

Community Legend

875 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Only some of my music will download to my device!!

Only a certain amount of albums in the new "Your Music" section will download. After that point, no more of my albums would download. I have premium and I am using the 1.1.0 on my iPhone 5S with over 5 GB of free storage. Any help would be appreciate...

Casual Listener

Only a certain amount of albums in the new "Your Music" section will download. After that point, no more of my albums would download. I have premium and I am using the 1.1.0 on my iPhone 5S with over...

youlikesam

Casual Listener

658 Views

2 replies

0 likes

  • 658 Views
  • 2 replies
  • 0 likes

Spotify Unlimited

I have been using Spotify Unlimited on my desktop and laptop successfully for quite a while. I now have an Ipad but I can't seem to load my same account onto it. Can someone help me please? Thanks

Casual Listener

I have been using Spotify Unlimited on my desktop and laptop successfully for quite a while. I now have an Ipad but I can't seem to load my same account onto it. Can someone help me please? Thanks

CliffG

Casual Listener

833 Views

2 replies

0 likes

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  • 2 replies
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Gapless Playback broken with new update

Gapless Playback is not working with the new april update. Very annoying to hear a sudden pause between gapless tracks.

Visitor

Gapless Playback is not working with the new april update. Very annoying to hear a sudden pause between gapless tracks.

user-removed

Not applicable

677 Views

3 replies

1 likes

  • 677 Views
  • 3 replies
  • 1 likes

Multiple Album Versions

Even with the latest update to the iOS app, I am still not able to find the other versions of albums that have multiple versions... Am I missing something? I don't understand why when I pay for a premium account to be able to listen to what I want, I...

Newbie

Even with the latest update to the iOS app, I am still not able to find the other versions of albums that have multiple versions... Am I missing something? I don't understand why when I pay for a pre...

blahsi

Roadie

743 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

problems with pause, play, rewind, ff since upgrade Iphone 4s

So since the latest upgrade, when I go to stop, pause, skip back or forward within my playlist, it often gets 'stuck' and either won't do it at all or will take a while to do so. Sometimes it also plays back like it's on fast forward as well! Don't k...

Music Fan

So since the latest upgrade, when I go to stop, pause, skip back or forward within my playlist, it often gets 'stuck' and either won't do it at all or will take a while to do so.  Sometimes it a...

stacyb

Music Fan

1945 Views

4 replies

0 likes

  • 1945 Views
  • 4 replies
  • 0 likes

Playlists stop syncing on a random song

My Spotify on iphone 5 (ios 7.1) won't sync properly. When I set a playlist to offline it starts syncing and then always stops at a random song and won't sync any more, so I only get a few songs on any new playlist and there is no way of just telling...

Newbie

My Spotify on iphone 5 (ios 7.1) won't sync properly.  When I set a playlist to offline it starts syncing and then always stops at a random song and won't sync any more, so I only get a few song...

Peter__

Community Legend

617 Views

1 replies

0 likes

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  • 1 replies
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New songs list under my music doesn't play offline

So I can choose to make a playlist or album available offline, but not the list of songs? The new checkmark instead of the star is fine, but I personally don't see a point if I now have to send each song to a playlist before I can play it offline.

Newbie

So I can choose to make a playlist or album available offline, but not the list of songs? The new checkmark instead of the star is fine, but I personally don't see a point if I now have to send each ...

Peter__

Community Legend

683 Views

1 replies

0 likes

  • 683 Views
  • 1 replies
  • 0 likes

Playlist won't repeat

I know the repeat function is supposed to repeat a whole playlist, not a song, but it doesn't work consistently.Often I will only hear 3 or 4 songs before playback stops and I'm forced to hit next or select another song.Anyone else having this issue?

Casual Listener

I know the repeat function is supposed to repeat a whole playlist, not a song, but it doesn't work consistently. Often I will only hear 3 or 4 songs before playback stops and I'm forced to hit next ...

shineegirl22

Newbie

2601 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Ipad app freezes even when I delete it and download again

I'm a newbie to spotify ...signed up online and then downloaded the ipad app.....when I press the spotify tab it just freezes ....I have re installed numerous times but it keeps doing it....help

Newbie

I'm a newbie to spotify ...signed up online and then downloaded the ipad app.....when I press the spotify tab it just freezes ....I have re installed numerous times but it keeps doing it....help

Peter__

Community Legend

700 Views

3 replies

0 likes

  • 700 Views
  • 3 replies
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[BUG] "All Tracks" and no playlists underneath..

I use Playlist folders and have multiple levels of playlists for different moods, etc. etc. Whenever I am deeply nested in these playlists and quit the app, when I re-open the app I see: Then I have to back out using the arrow a few time to get back ...

Visitor

I use Playlist folders and have multiple levels of playlists for different moods, etc. etc.   Whenever I am deeply nested in these playlists and quit the app, when I re-open the app I see: ...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Tracks added to Your Music on desktop don't show in iOS app

I was given the Your Music feature today, so I enthusiastically selected all 7000+ tracks in my Starred playlist and saved them to the Your Music section. This worked great in the desktop app (which I think is still version 0.9.7 because I don't have...

Casual Listener

I was given the Your Music feature today, so I enthusiastically selected all 7000+ tracks in my Starred playlist and saved them to the Your Music section. This worked great in the desktop app (which ...

Christoffer

Community Legend

4842 Views

23 replies

0 likes

Your Music
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Solved!! RFLKT (+)

Hi there, I'm a cyclist, and I use the Wahoo Fitness RFLKT+ device which controls my iPhone 5. It also controls the Apple music player from the iPhone. I would like it to use Spotify instead. Is this something Spotify can request Wahoo, or should it ...

Newbie

Hi there,   I'm a cyclist, and I use the Wahoo Fitness RFLKT+ device which controls my iPhone 5.  It also controls the Apple music player from the iPhone. I would like it to use Spoti...

ontwerp

Music Fan

2082 Views

3 replies

1 likes

  • 2082 Views
  • 3 replies
  • 1 likes

New App Opens In Portrait and does not default to Landscape

After the new update it loads in portrait and then quickly reverts to landscape (my preferred view). Prior to update it used to just load in landscape. Please fix so it defaults to the iPad view that is being used at the time and not portrait first, ...

Music Fan

After the new update it loads in portrait and then quickly reverts to landscape (my preferred view). Prior to update it used to just load in landscape. Please fix so it defaults to the iPad view th...

nickjrothwell

Music Fan

1233 Views

2 replies

0 likes

  • 1233 Views
  • 2 replies
  • 0 likes