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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37387 Views

41 replies

10 likes

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Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

103044 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1321 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299289 Views

61 replies

16 likes

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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126084 Views

19 replies

38 likes

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playlist not syncing offline on iPhone

Hi, I'm a spotify premium subscriber, but recently I've been unable to set a playlist to offline status, reinstalling doesn't seem to help. I get the grey arrows advising it is synching however, nothing happens!! Please help

Casual Listener

Hi, I'm a spotify premium subscriber, but recently I've been unable to set a playlist to offline status, reinstalling doesn't seem to help.  I get the grey arrows advising it is synching however...

davykay1

Casual Listener

646 Views

2 replies

0 likes

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Very Slow Downloading/ Sync Playlists after upgrade to Iphone 5

HI all, I'm just wondering if there's anything I can do to increase my downloading speed. I just purchased an iphone 5, and now when spotify tries to sync my playlist on WIFI it takes forever (1 song = 10-15 minutes). I have tried this on multiple WI...

Casual Listener

HI all,   I'm just wondering if there's anything I can do to increase my downloading speed.  I just purchased an iphone 5, and now when spotify tries to sync my playlist on WIFI it take...

gdbspotify

Casual Listener

2291 Views

3 replies

0 likes

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Premium account

I bought spotify a month ago and now it's saying I'm not a premium user and I can only stream the radio. I pay for this a month so I want my spotify. What's going on?

Newbie

I bought spotify a month ago and now it's saying I'm not a premium user and I can only stream the radio. I pay for this a month so I want my spotify. What's going on?

Peter__

Community Legend

332 Views

1 replies

0 likes

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  • 1 replies
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Spotify don't update info on lockscreen!

Turn on some music, lock the phone, and keep listening. The first song will continue to be in the lockscreen even thou other songs is played!Using the latest version on my iPhone 5 with iOS 6.0.2...

Newbie

Turn on some music, lock the phone, and keep listening. The first song will continue to be in the lockscreen even thou other songs is played! Using the latest version on my iPhone 5 with iOS 6.0.2...

Nnelg

Regular

396 Views

1 replies

0 likes

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  • 1 replies
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Solved!! FIX YOUR FREAKNG IPHONE APP!

When I see this message 50 times in a row, "This track is not synced and not available offline. Connect to a network and try again. OK" It makes me angry. I'm Superfly T.N.T., I'm the Guns of the Navarone! OK! I get it. I need to check my online conn...

Casual Listener

When I see this message 50 times in a row, "This track is not synced and not available offline.  Connect to a network and try again.  OK"  It makes me angry.  I'm Superfly T.N.T.,...

alphabrandon

Casual Listener

867 Views

4 replies

0 likes

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iPhone not recognising Premium

Hi Rorey, My iPhone Spotify App tells me I don't have a Premium Account which I do have. It works perfectly on my laptop. I updated to the last version but that didn't do anything. Can you help me?Best, EBEBEB

Newbie

Hi Rorey,   My iPhone Spotify App tells me I don't have a Premium Account which I do have. It works perfectly on my laptop. I updated to the last version but that didn't do anything. Can you...

EKSA224

Casual Listener

1945 Views

8 replies

0 likes

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being charged $10/month for premium and unable to use it on my phone.

I subsribed for spotify premium just to be able to use it on my phone. since i am unable to use it on my phone for the past few months, i thought i wasnt being charged for it, but i am. Can you help me either log in to my iphone with the spotify prem...

Newbie

I subsribed for spotify premium just to be able to use it on my phone. since i am unable to use it on my phone for the past few months, i thought i wasnt being charged for it, but i am. Can you help ...

Peter__

Community Legend

386 Views

1 replies

0 likes

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Playlist sync issues

I am trying to add playlists I have created on my computer to my iPhone, but the playlists will not show up on my computer or even the playlists listed under the device tab on the computer app. Anyone know how to fix this issue?

Newbie

I am trying to add playlists I have created on my computer to my iPhone, but the playlists will not show up on my computer or even the playlists listed under the device tab on the computer app. Anyon...

362 Views

0 replies

0 likes

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Transfer Spotify musiic to ITunes

I love Spotify and most of my music is on it and my library is getting larger. I also have ITunes and Mobile Apps that use ITunes for the background music (Runkeeper and Couchto5K). Since my ITunes library is smaller, I would like to transfer my Spot...

Newbie

I love Spotify and most of my music is on it and my library is getting larger.  I also have ITunes and Mobile Apps that use ITunes for the background music (Runkeeper and Couchto5K).  Since...

Peter__

Community Legend

1598 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Sync problems with Premium account.

Hello! For some reason my playlists does not sync to my iPhone even though I have a Premium account. It only syncs my local files. Can someone please tell me whats wrong? It says that it is syncing until all my local files are synced and then it goes...

Newbie

Hello! For some reason my playlists does not sync to my iPhone even though I have a Premium account. It only syncs my local files. Can someone please tell me whats wrong? It says that it is synci...

Vexual

Newbie

1006 Views

2 replies

0 likes

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Cannot sync even single song to offline from Spotify to iPhone

Hi I have seen many posts about syncing but hope someone can help. New premium account and I have setup a playlists as a test but when I try and make any track offline it does nothing. When I check in each playlist all I have is 0 of 1 track synced. ...

Newbie

Hi   I have seen many posts about syncing but hope someone can help.   New premium account and I have setup a playlists as a test but when I try and make any track offline it does n...

467 Views

0 replies

1 likes

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Playlists not syncing

Hi, I have a premium account and today for some reason the sync to 'available offline' has stopped working on all my devices (iPhone, Ipad and I have just also tried my laptop - this said 'There was a problem with the Spotify server' but didn't give ...

Newbie

Hi,   I have a premium account and today for some reason the sync to 'available offline' has stopped working on all my devices (iPhone, Ipad and I have just also tried my laptop - this said ...

557 Views

0 replies

0 likes

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syncing 7th gen ipod nano with spotify

the subject basically explains the issue. i've bought the new ipod nano but i can't seem to figure out how to sync it with spotify (my 6th gen ipod nano works just fine though) nor to i find any information on that topic online. thank you for your he...

Casual Listener

the subject basically explains the issue. i've bought the new ipod nano but i can't seem to figure out how to sync it with spotify (my 6th gen ipod nano works just fine though) nor to i find any info...

Goodman

Spotify Legend

74662 Views

33 replies

11 likes

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  • 11 likes

playlist won't play while online with ipod 5

I just got the ipod 5th gen and spotify app. I WAS able to listen to my playlist in the car but now I am not! It says I must be a premium menber. BUT I am currently at home, wifi is on and I still can't olay playlist??? Please help!!

Newbie

I just got the ipod 5th gen and spotify app. I WAS able to listen to my playlist in the car but now I am not! It says I must be a premium menber. BUT I am currently at home, wifi is on and I sti...

Peter__

Community Legend

801 Views

1 replies

0 likes

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Purchased premium (not unlimited) and iPad won't recognize but iPhone will. Help?

Just purchased premium on an existing account. I double checked the receipt to make sure I didn't accidentally purchase unlimited. Definitely premium. I can access premium services on my iPhone, but not on my iPad. I uninstalled and reinstalled spoti...

Newbie

Just purchased premium on an existing account. I double checked the receipt to make sure I didn't accidentally purchase unlimited. Definitely premium. I can access premium services on my iPhone, but ...

431 Views

0 replies

0 likes

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Track Unavailable on Mobile WITH Premium

I recently paid for spotify for my iPhone 4S and am already furious because multiple songs that I was able to listen to FOR FREE on my laptop show as unavailable tracks on the mobile app despite logging on logging off uninstalling reinstalling changi...

Casual Listener

I recently paid for spotify for my iPhone 4S and am already furious because multiple songs that I was able to listen to FOR FREE on my laptop show as unavailable tracks on the mobile app despite logg...

Loveroftpast

Casual Listener

521 Views

2 replies

0 likes

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too many playlists

Hi Just bought a sonos system and added spotify to my iphone Now I have more playlists on my Iphone then on my Spotify account and I can not find a way to delete then can somebody explain what to do? Thanks

Casual Listener

Hi Just bought a sonos system and added spotify to my iphone Now I have more playlists on my Iphone then on my Spotify account and I can not find a way to delete then can somebody explain what ...

463 Views

0 replies

0 likes

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Listen to spotify while using other apps?

Spotify works fine for me, with one little exception. Does somebody know a possibility to keep on listening to spotify while e.g. playing a game? Spotify stops playing music, even if i don't want it to, when I chnage to some other apps. Anny ideas? T...

Newbie

Spotify works fine for me, with one little exception. Does somebody know a possibility to keep on listening to spotify while e.g. playing a game? Spotify stops playing music, even if i don't want it ...

2048 Views

0 replies

0 likes

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Can't skip to next song

Quite often when I'm using Spotify on my iPhone 5 the buttons för skipping to nxt/previous track turn gray and unusable. Can't use the controls on the lock screen or my headphones neither. I like spotify a lot but feel really crappy to pay for music ...

Newbie

Quite often when I'm using Spotify on my iPhone 5 the buttons för skipping to nxt/previous track turn gray and unusable. Can't use the controls on the lock screen or my headphones neither.   ...

2418 Views

0 replies

0 likes

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