Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69965 Views
  • 16 replies
  • 37 likes
  • 69965 Views
  • 16 replies
  • 37 likes

I guess ive reached my limit of playlists

I have something like 20 some thousand songs and god knows how many playlists and now spotify has started to freeze during load up. So i guess its finnished?

  • Roadie
  • I have something like 20 some thousand songs and god knows how many playlists and now spotify has started to freeze during load up. So i guess its finnished?
  • jckinnick
  • Roadie
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

"Downloaded" song not actually downloaded

Sorry if this has been asked before - I did try and find a post with the same problem in but none were quite like this. So I'm downloading a huge playlist for offline availability - then occasionally it will zip through the downloading and download a...

  • Newbie
  • Sorry if this has been asked before - I did try and find a post with the same problem in but none were quite like this.   So I'm downloading a huge playlist for offline availability - then o...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

App doesn't recognize premium account

My iPhone app does not let me play music. It says only for premium users. I signed up for premium using Facebook. Can you fix it for me.

  • Newbie
  • My iPhone app does not let me play music. It says only for premium users. I signed up for premium using Facebook. Can you fix it for me.
  • Peter__
  • Community Legend
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

Playlists won't download on IPad

When I mark a playList for download it never makes any progress. I am using an Ipad (3)

  • Casual Listener
  • When I mark a playList for download it never makes any progress.  I am using an Ipad (3)
  • IngridHardie
  • Newbie
  • 1620 Views
  • 4 replies
  • 1 likes
  • 1620 Views
  • 4 replies
  • 1 likes

Most Liked From songs from Radio are unavailable when not connected to wifi

I have an ipod touch. I noticed recently most of my Liked from Radio tracks are grayed out and can't be listened to offline. Liked from Radio also doesn't have a green down arrow sign to the left of it as do the playlists I downloaded. Does anyone kn...

  • Regular
  • I have an ipod touch.  I noticed recently most of my Liked from Radio tracks are grayed out and can't be listened to offline.  Liked from Radio also doesn't have a green down arrow sign to ...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Play by artist

I am using the iPhone app and I can't seem to search by artist on the tracks that I have available for offline mode. Is there a button that I'm not pressing?

  • Newbie
  • I am using the iPhone app and I can't seem to search by artist on the tracks that I have available for offline mode. Is there a button that I'm not pressing?
  • Peter__
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Probleme avec Premium

Bonjour Aujourdh'ui Je me suis abbonez a Spotify Premium Pour ecoutez de la musique sur mon iphone , Mais apparement Je suis Toujours pas en premium ???????

  • Newbie
  • Bonjour Aujourdh'ui Je me suis abbonez a Spotify Premium Pour ecoutez de la musique sur mon iphone , Mais apparement Je suis Toujours pas en premium ???????
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

My local files doesnt play anymore...

I havent updated anything since it worked the last time(last night). Just wanted to get online and sync my offline playlists and now all my local files stopped working on the phone. I dont get any error message or anything it just doesnt play. Please...

  • Newbie
  • I havent updated anything since it worked the last time(last night). Just wanted to get online and sync my offline playlists and now all my local files stopped working on the phone. I dont get any er...
  • Peter__
  • Community Legend
  • 238 Views
  • 2 replies
  • 1 likes
  • 238 Views
  • 2 replies
  • 1 likes

Subscription Issues

I have a Premium subscription but when I log-on on my phone, Spotify won't let me stream music as it says "Only Premium users can stream on demand". Can anyone help???

  • Newbie
  • I have a Premium subscription but when I log-on on my phone, Spotify won't let me stream music as it says "Only Premium users can stream on demand". Can anyone help???
  • Peter__
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Can't play in songs in my iPhone

I can't play songs in my iPhone that can be played on my computer. i created a playlist and works fine on my PC but not on my iPad or iPhone. They are greyed out and when i'm clicking on them, this message show: "Track Unavailable" "You can still sta...

IMG_1640.PNG IMG_1641.PNG
  • Regular
  • I can't play songs in my iPhone that can be played on my computer. i created a playlist and works fine on my PC but not on my iPad or iPhone.   They are greyed out and when i'm clicking on...
  • EmilOfS
  • Regular
  • 9136 Views
  • 3 replies
  • 0 likes
  • 9136 Views
  • 3 replies
  • 0 likes

was syncing offline playlists then it stopped

I have an iPod touch and am using wifi I was downloading songs to be played offline and it was working fine for a good while then there was a song which couldn't be downloaded and then it messed up the offline option I can still download songs but ca...

  • Newbie
  • I have an iPod touch and am using wifi I was downloading songs to be played offline and it was working fine for a good while then there was a song which couldn't be downloaded and then it messed up t...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Last.fm scrobbling misses first song

Hey, I use spotify on my iPad and scrobble to my last.fm account. I noticed recently that the first song I play sometimes gets missed by last.fm, as if Spotify takes some time connecting. I only noticed today, so maybe it's a problem in an update? An...

  • Casual Listener
  • Hey,   I use spotify on my iPad and scrobble to my last.fm account. I noticed recently that the first song I play sometimes gets missed by last.fm, as if Spotify takes some time connecting. ...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Newer playlists won't sync

The last 20 or so playlists I've added to Spotify and made available offline are never there when I start Spotify. When I log in they have to reload and then I have to make them available offline again which is wasting my 3G data allowance and very a...

  • Newbie
  • The last 20 or so playlists I've added to Spotify and made available offline are never there when I start Spotify. When I log in they have to reload and then I have to make them available offline aga...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Solved!! New phone, tells me I have a 48 hour trail when I'm already a subscriber

I just switched over to iOS from Android, I just logged into my Spotify account and it tells me there's a 48 hour trail even though I'm already subscriber and have been for a long time now. Is there something I can do to fix this?

  • Casual Listener
  • I just switched over to iOS from Android, I just logged into my Spotify account and it tells me there's a 48 hour trail even though I'm already subscriber and have been for a long time now. Is there ...
  • Nartman23
  • Casual Listener
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Some music won't play off a CD

I habe uploaded Oasis onto spotify on the computer it plays on that. My playlist on the pc is available offline and so is my phone. When I try and play Oasis songs on my phone I get Track not synced If you own the track, you can it sync it form your ...

  • Regular
  • I habe uploaded Oasis onto spotify on the computer it plays on that. My playlist on the pc is available offline and so is my phone. When I try and play Oasis songs on my phone I get   Track ...
  • Peter__
  • Community Legend
  • 419 Views
  • 2 replies
  • 0 likes
  • 419 Views
  • 2 replies
  • 0 likes

Free trial won't let me have more than 3 playlists synced for offline listening??

I have the spotify free trial on my ipod and it seems great so far, but the trouble is that it won't let me sync more than 3 or 4 playlists (of roughly 12 songs each) for offline listening. It says not enough space on device but more than half of the...

  • Newbie
  • I have the spotify free trial on my ipod and it seems great so far, but the trouble is that it won't let me sync more than 3 or 4 playlists (of roughly 12 songs each) for offline listening. It says n...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Help

I just paid for premium yet it keeps saying I can't listen to my music on demand

  • Casual Listener
  • I just paid for premium yet it keeps saying I can't listen to my music on demand
  • Sam
  • Spotify
  • 147 Views
  • 3 replies
  • 0 likes
  • 147 Views
  • 3 replies
  • 0 likes

Help with my spotify

I don't know how to delete my spotify account.I had facebook once and then i deleted it. Now i can't log Into my sportify.I can't make another account because spotify tells that my e-mail already are in use.What to do peeps??

  • Newbie
  • I don't know how to delete my spotify account. I had facebook once and then i deleted it. Now i can't log Into my sportify. I can't make another account because spotify tells that my e-mail already...
  • Peter__
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Can't sync offline playlist

I can't sync my offline playlist on my iPhone whatever I do so when I'm out and about on the tube I have absolutely nothing to listen too! Please help!

  • Casual Listener
  • I can't sync my offline playlist on my iPhone whatever I do so when I'm out and about on the tube I have absolutely nothing to listen too! Please help!
  • 216 Views
  • 0 replies
  • 1 likes
  • 216 Views
  • 0 replies
  • 1 likes

Is it possible to set sync quality at different levels on different playlists?

I wanted to have a bunch of songs downloaded at normal quality for regular listening (since it doesnt take up as much memory), but when i want better quality, I wanted a few albums to be synced at extreme quality on a separate playlist. Is this possi...

  • Visitor
  • I wanted to have a bunch of songs downloaded at normal quality for regular listening (since it doesnt take up as much memory), but when i want better quality, I wanted a few albums to be synced at ex...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes