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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35602 Views
  • 15 replies
  • 36 likes
  • 35602 Views
  • 15 replies
  • 36 likes

Song downloads - how do they work?

Hi, Fairly new to Spotify, and just wondering how it works regarding downloading/listening to songs. If I listen to a song or an album, does it download it fresh every time? Or does it cache the files somewhere to save time and download capacity next...

  • Visitor
  • Hi,   Fairly new to Spotify, and just wondering how it works regarding downloading/listening to songs.   If I listen to a song or an album, does it download it fresh every time? Or ...
  • user-removed
  • Not applicable
  • 2444 Views
  • 5 replies
  • 1 likes
  • 2444 Views
  • 5 replies
  • 1 likes

Lana del rey - Born to die ALBUM (not single) not showing on her profile page...

...even though several tracks off of it shows in her top five and no other versions of them show in her profile page. The album is available, you can easily find tracks in the search and reach it that way, but not from the profile.

  • Gig Goer
  • ...even though several tracks off of it shows in her top five and no other versions of them show in her profile page. The album is available, you can easily find tracks in the search and reach it tha...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Does Spotify use offline playlist when it could stream?

I have a pplaylist that is available offline...my question is, if you are able to stream does Spotify stream or just use the offline playlist? To me it makes sense that it would use the offline data, to curtail streaming costs. But I can't seem to fi...

  • Newbie
  • I have a pplaylist that is available offline...my question is, if you are able to stream does Spotify stream or just use the offline playlist?   To me it makes sense that it would use the of...
  • RockAndRollama
  • Regular
  • 1313 Views
  • 2 replies
  • 1 likes
  • 1313 Views
  • 2 replies
  • 1 likes

Does spotify still stream while online with playlist is marked offline?

i'm wondering if spotify for iOS still streams when a track is marked for offline play. the reason i ask, is because AT&T told me i went over 3GB last month - i don't care about that, but this was my first indication as i only stream over 3G in my ca...

  • Casual Listener
  • i'm wondering if spotify for iOS still streams when a track is marked for offline play.  the reason i ask, is because AT&T told me i went over 3GB last month - i don't care about that, but t...
  • RockAndRollama
  • Regular
  • 1383 Views
  • 4 replies
  • 1 likes
  • 1383 Views
  • 4 replies
  • 1 likes

Can't sync local files on my iPhone 4 (Windows 7)

I've been trying to sync my local files to my iphone for about 2 weeks now but to no avail. My iPhone 4 doesn't show up on my Spotify devices on either of the computers that I use (both running Windows 7). I know that I used to be able to sync the lo...

  • Casual Listener
  • I've been trying to sync my local files to my iphone for about 2 weeks now but to no avail. My iPhone 4 doesn't show up on my Spotify devices on either of the computers that I use (both running Windo...
  • BobHope
  • Newbie
  • 736 Views
  • 4 replies
  • 0 likes
  • 736 Views
  • 4 replies
  • 0 likes

Premium membership not working on iPhone or iPad (iOS)

Hello, I am a premium subscriber, unable to stream music from my mobile devices. I receive a message that states "Only premium users can stream ondemand." how can I fix this? Thanks.

  • Casual Listener
  • Hello, I am a premium subscriber, unable to stream music from my mobile devices. I receive a message that states "Only premium users can stream ondemand." how can I fix this?   Thanks. 
  • Peter__
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Sync local files

I´ve made some playlists on my computer and subscribe to some other. All of these I have succesfully synced to my iPhone. Some of the tracks in my playlists I´ve added myself. These I see in "local files" as I should. But those songs I can´t listen t...

  • Casual Listener
  • I´ve made some playlists on my computer and subscribe to some other. All of these I have succesfully synced to my iPhone. Some of the tracks in my playlists I´ve added myself. These I see in "local...
  • 465 Views
  • 0 replies
  • 1 likes
  • 465 Views
  • 0 replies
  • 1 likes

How do I unsubscribe someone from listening to my playlist?

Someone subscribe my playbill .... I asked them to unsubscribe it but they are refusing how do I unsubscribe someone from listening to my playlist?

  • Newbie
  • Someone subscribe my playbill .... I asked them to unsubscribe  it but they are refusing  how do I unsubscribe someone from listening to my playlist?
  • Peter__
  • Community Legend
  • 1129 Views
  • 3 replies
  • 0 likes
  • 1129 Views
  • 3 replies
  • 0 likes

Tracks won't stream

New to spotify, sorry if this is simple but I can't find a solution. iPhone 4, premium subscription, new install of spotify app, on my home wifi. Find an album, click on track, appears to play but no sound. Progress bar on song looks funny and doesn'...

  • Casual Listener
  • New to spotify, sorry if this is simple but I can't find a solution.    iPhone 4, premium subscription, new install of spotify app, on my home wifi. Find an album, click on track, appea...
  • Mpwma
  • Casual Listener
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

When offline it always asks me to login

The iOS app *always* asks me to login in offline mode. Which defeats the purpose of offline playlists. Which is what I pay for. So I have to make a (roaming) 3G connection just to login with facebook, switch apps... Note: my time to go online again w...

  • Newbie
  • The iOS app *always* asks me to login in offline mode. Which defeats the purpose of offline playlists. Which is what I pay for.   So I have to make a (roaming) 3G connection just to login wi...
  • Stupify
  • Community Legend
  • 396 Views
  • 1 replies
  • 1 likes
  • 396 Views
  • 1 replies
  • 1 likes

Solved!! Repeat

Hello,I'm quite new on this forum so please don't open fire if i posted this on the wrong place.Whenever i tap on "Repeat" in the Spotify iPhone app (and yes, i sometimes listen to a song two or three times) it refuses to play it again. It just goes ...

  • Visitor
  • Hello, I'm quite new on this forum so please don't open fire if i posted this on the wrong place. Whenever i tap on "Repeat" in the Spotify iPhone app (and yes, i sometimes listen to a song two o...
  • MattSuda
  • Spotify Star
  • 1299 Views
  • 2 replies
  • 1 likes
  • 1299 Views
  • 2 replies
  • 1 likes

Spotify Feature Request: Spotify Cloud Queue

Hi Spotify Developers, First, I would like to say you guys did a killer job on these Cocoa apps. I have never used the windows version, but the iOS and OSX versions kick-ass. So much faster than iTunes, and the downloads are almost instantaneous over...

  • Newbie
  • Hi Spotify Developers,    First, I would like to say you guys did a killer job on these Cocoa apps. I have never used the windows version, but the iOS and OSX versions kick-ass. So much...
  • 322 Views
  • 0 replies
  • 6 likes
  • 322 Views
  • 0 replies
  • 6 likes

Solved!! Spotify Social - what i'm listening to while on 3G

If I am listening to music on my iPhone Spotify app while using 3G network, do the tracks I'm listening to appear on Spotify Social (i.e. I am listening to blah blahblah - assuming I've allowed this in my settings)? Thanks

  • Casual Listener
  • If I am listening to music on my iPhone Spotify app while using 3G network, do the tracks I'm listening to appear on Spotify Social (i.e. I am listening to blah blahblah  - assuming I've allowed...
  • ilovecupcakes
  • Casual Listener
  • 447 Views
  • 2 replies
  • 0 likes
  • 447 Views
  • 2 replies
  • 0 likes

Disable auto sign in

How do you disable auto sign inwhen you want to sign in with a Facebook account on iPad.

  • Casual Listener
  • How do you disable auto sign inwhen you want to sign in with a Facebook account on iPad.
  • 441 Views
  • 0 replies
  • 0 likes
  • 441 Views
  • 0 replies
  • 0 likes

Solved!! How can I transfer local files to mobile using hard line instead of wifi?

I have some songs on my office desktop (which uses a hard line, not wifi) which I'd like to sync to my spotify mobile. This seems like a straightforward use case. How can I do this??? Why isnt this easy?? Desktop: Windows XP Mobile: iPhone 3G I have ...

  • Casual Listener
  • I have some songs on my office desktop (which uses a hard line, not wifi) which I'd like to sync to my spotify mobile. This seems like a straightforward use case. How can I do this??? Why isnt this e...
  • Liam
  • Community Legend
  • 5286 Views
  • 12 replies
  • 0 likes
  • 5286 Views
  • 12 replies
  • 0 likes

Solved!! Spotify Offline Mode REQUIRES internet access to use! Nearly useless on iPod Touch!

EDIT: iPod 4th generation running up-to-date iOS6. Almost every single time I open up the Spotify App I'm required to "login" -- it absolutely isn't remembering sessions very well at all. The iPod isn't turned off, isn't reset, other apps aren't open...

  • Music Fan
  • EDIT: iPod 4th generation running up-to-date iOS6.   Almost every single time I open up the Spotify App I'm required to "login" -- it absolutely isn't remembering sessions very well at all. ...
  • arnold931
  • Casual Listener
  • 8756 Views
  • 9 replies
  • 1 likes
  • 8756 Views
  • 9 replies
  • 1 likes

Taking over 24 hours (so far) to sync to iphone

We have been attempting to sync a playlist to our iphone for over 24 hours. Only 500 songs. My expectation is that it should have been done at the most in 15 minutes. What is the problem? It is on the same network as spotify on my computer. It was pl...

  • Casual Listener
  • We have been attempting to sync a playlist to our iphone for over 24 hours.  Only 500 songs.  My expectation is that it should have been done at the most in 15 minutes.  What is the pr...
  • user-removed
  • Not applicable
  • 649 Views
  • 1 replies
  • 0 likes
  • 649 Views
  • 1 replies
  • 0 likes

Solved!! How to disable sync on ipad

How do I disable the sync feature on my ipad? I don't have enough space on my ipad to sync all of my songs, and it makes my ipad run very slow. I just want to stream; how do I turn off the sync feature?

  • Casual Listener
  • How do I disable the sync feature on my ipad? I don't have enough space on my ipad to sync all of my songs, and it makes my ipad run very slow. I just want to stream; how do I turn off the sync featu...
  • neo-x
  • Community Legend
  • 4275 Views
  • 4 replies
  • 0 likes
  • 4275 Views
  • 4 replies
  • 0 likes

Help plz

I accidentally deleted a song from a playlist and I can't remember what it was called. Can I get it back?

  • Newbie
  • I accidentally deleted a song from a playlist and I can't remember what it was called. Can I get it back?
  • David
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Where is sort by added?

Where is the sort by added filter, seriously... I add new songs daily in my playlists and it's totally annoying to constantly jump to old songs while on the go! Please give us this feature!

  • Newbie
  • Where is the sort by added filter, seriously... I add new songs daily in my playlists and it's totally annoying to constantly jump to old songs while on the go! Please give us this feat...
  • Peter__
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes