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Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

248001 Views

27 replies

5 likes

  • 248001 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

133243 Views

119 replies

13 likes

Other
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  • 119 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

3450 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

310486 Views

62 replies

16 likes

  • 310486 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

134159 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Solved!! Spotify premium

I just bought spotify premium 3 months and succesfully entered the reedem code on the website but when i logg in on my iphone it still says that i need to get spotify premium even tough i paid for it!

Newbie

I just bought spotify premium 3 months and succesfully entered the reedem code on the website but when i logg in on my iphone it still says that i need to get spotify premium even tough i paid for it!

user-removed

Not applicable

621 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

spotify premium

someone please help, I got spotify premium yesterday, and it works fine on my computer but it won't work at all on my other devices (phone,iPad). When I try to play a song it says I have to have spotify premium, but I do! so I don't know what the pro...

Newbie

someone please help, I got spotify premium yesterday, and it works fine on my computer but it won't work at all on my other devices (phone,iPad). When I try to play a song it says I have to have spot...

user-removed

Not applicable

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

My premium Account is not activated

My account leifhugo can't be used at mobile even it shows premium

Casual Listener

My account leifhugo can't be used at mobile even it shows premium

Leifhugo

Casual Listener

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

spotify premium

i just bought spotify premium and i got an recipt , but it dosn´t work on my iphone ? so what should i do ?

Casual Listener

i just bought spotify premium and i got an recipt , but it dosn´t work on my iphone ? so what should i do ?

user-removed

Not applicable

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

i phone 4 premium account help me

I have the same problem as lots of people: I bought a premium account but its not working on my iphone. Songs are grey and prompt for premium account. Tried everything, restarting, logging out, reinstalling etct spotify dont work on my i phone.

Newbie

I have the same problem as lots of people: I bought a premium account but its not working on my iphone. Songs are grey and prompt for premium account. Tried everything, restarting, logging out, reins...

user-removed

Not applicable

381 Views

2 replies

0 likes

  • 381 Views
  • 2 replies
  • 0 likes

Spotify on iPhone

I purchased the premium upgrade and it will NOT work on my phone at all. I have tried logging in and out several times to get it to reset but all of my playlists are still grayed out and it keeps saying I can only listen to the radio. Any ideas?

Newbie

I purchased the premium upgrade and it will NOT work on my phone at all. I have tried logging in and out several times to get it to reset but all of my playlists are still grayed out and it keeps say...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

Premium not working on iPhone

Help, I have premium and one of my payments didn't go through. I since rectified the payment with new card info but now premium won't work on my mobile. It loads my playlists but won't play them. I have tried deleting and installing the app, logging ...

Newbie

Help, I have premium and one of my payments didn't go through. I since rectified the payment with new card info but now premium won't work on my mobile. It loads my playlists but won't play them. I h...

mikeyc88

Newbie

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

iPhone playlists disappeared, won't sync

My desktop playlists are working fine, although a few times I had the 'failed to sync' message. Playlists were not syncing on my iphone 5 with latest software. So i deleted the app and reinstalled, and now NO playlists exist! I've tried restarting, g...

Regular

My desktop playlists are working fine, although a few times I had the 'failed to sync' message. Playlists were not syncing on my iphone 5 with latest software. So i deleted the app and reinstalled, a...

wakee

Casual Listener

1635 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

IPhone 4s IOS 6 - Spotiy search will not function

Using latest version of premium app, search does not function. Either nothing happens, or receive message that 'This search failed, please try again later'. Happens with all searches, including very straightforward searches (like 'Bruch' or 'Handel'

Regular

Using latest version of premium app, search does not function. Either nothing happens, or receive message that 'This search failed, please try again later'.  Happens with all searches, including...

LeonardPink

Regular

846 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

App on droid phone doesnt reconize premium

App on droid phone doesnt reconize that I have an active premium account. Any help would be greatly appreciated.

Newbie

App on droid phone doesnt reconize that I have an active premium account. Any help would be greatly appreciated.

258 Views

0 replies

0 likes

  • 258 Views
  • 0 replies
  • 0 likes

Just paid £9.99... For what?

Ive re-installed. turned on and off. logged in and out. Nothing is working. Yet the £9.99 has been taken instantly! What do i do now?

Newbie

Ive re-installed. turned on and off. logged in and out. Nothing is working. Yet the £9.99 has been taken instantly! What do i do now?

user-removed

Not applicable

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Need for a new iPad layout

Hi, I love your iPad app for spotify but i thinking you need a new layout to make it perfect. My biggest concern is when you maximize a record that you're playing and the record art only covers about 2/3 of the screen. The rest of the screen is inste...

Music Fan

Hi,   I love your iPad app for spotify but i thinking you need a new layout to make it perfect. My biggest concern is when you maximize a record that you're playing and the record art only c...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
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I also cannot access Premium features even though I paid for it. Your IOS system is messed up.

Tried to use the radio on iPhone 5 and got the error that I need premium even though I just paid for it. I tried logging in through facebook AND through the numeric user number. I even uninstalled the app and re-installed still not working. I just ca...

Regular

  Tried to use the radio on iPhone 5 and got the error that I need premium even though I just paid for it.     I tried logging in through facebook AND through the numeric user ...

oaedoi

Newbie

2162 Views

5 replies

0 likes

  • 2162 Views
  • 5 replies
  • 0 likes

I'm premium but says I must be premium???

I can't access premium services but have premium account. Very frustrating. Could this be OS6 related??

Casual Listener

I can't access premium services but have premium account. Very frustrating.  Could this be OS6 related??

Loreen0520

Casual Listener

589 Views

3 replies

0 likes

  • 589 Views
  • 3 replies
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New Premium Subscription not working on Iphone 4S

Just started a 30 day trial of Spotify Premium. Mobile app still tells me that i need to upgrade to premium. Ive logged in and out multiple times, and read all of the posts that i could find on this message board before posting. please help. very fru...

Casual Listener

Just started a 30 day trial of Spotify Premium. Mobile app still tells me that i need to upgrade to premium. Ive logged in and out multiple times, and read all of the posts that i could find on this ...

dylanlorene

Newbie

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes