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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47674 Views
  • 15 replies
  • 36 likes
  • 47674 Views
  • 15 replies
  • 36 likes

Spotify App empties my iPhone battery

Listening for one hour empties my Battery for about 20%. and i'm just hearing the offline files. No streaming.

  • Casual Listener
  • Listening for one hour empties my Battery for about 20%. and i'm just hearing the offline files. No streaming.
  • straagaard
  • Newbie
  • 1941 Views
  • 4 replies
  • 1 likes
  • 1941 Views
  • 4 replies
  • 1 likes

My tracks aren't syncing

I have 3 local tracks I cannot sync to my mobile device. I own these tracks and they are contained within "My Music" folder in my C drive. Another track in the same location synced fine but the other 3 keep coming up with an error on my mobile device...

  • Newbie
  • I have 3 local tracks I cannot sync to my mobile device. I own these tracks and they are contained within "My Music" folder in my C drive. Another track in the same location synced fine but the other...
  • 621 Views
  • 0 replies
  • 0 likes
  • 621 Views
  • 0 replies
  • 0 likes

'What's new' from Spain?

Hello, I love the 'What's New' part of the Spotify app on iphone, but I would like to listen to the 'What's New' version for Spain. I live in the UK and am not sure how to load the 'What's New' for Spain - does anyone know if this is possible?? Thank...

  • Newbie
  • Hello,   I love the 'What's New' part of the Spotify app on iphone, but I would like to listen to the 'What's New' version for Spain. I live in the UK and am not sure how to load the 'What's...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

My playlists are gone!

Hello! When I upgrade my account to Premium I realized that all my playlists are gone! I dont have them on my iPhone or PC. I had a Unlimited acc first but after a while my kredit card was out of date, so I got Spoity Free instead. But now got an iPh...

  • Newbie
  • Hello!   When I upgrade my account to Premium I realized that all my playlists are gone! I dont have them on my iPhone or PC. I had a Unlimited acc first but after a while my kredit card w...
  • meahtenoha
  • Spotify
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

iPhone 4 app crashing on FB log-in

Trying to start the app up on my phone, I choose log-in via Facebook. Facebook app starts up and then crashes This occured today both before and after I upgraded to 5.1.1. Any help is appreciated!

  • Newbie
  • Trying to start the app up on my phone, I choose log-in via Facebook.  Facebook app starts up and then crashes   This occured today both before and after I upgraded to 5.1.1.   Any...
  • chaperzzz
  • Newbie
  • 1644 Views
  • 5 replies
  • 0 likes
  • 1644 Views
  • 5 replies
  • 0 likes

Radio Stations Disappearing

Whenever I close spotify on my iphone 4 and reopen it, all of my radio stations are gone except for the one that was last playing, and sometimes even that one doesn't show up. Is anyone else experiencing this? I was really enjoying the radio feature,...

  • Newbie
  • Whenever I close spotify on my iphone 4 and reopen it, all of my radio stations are gone except for the one that was last playing, and sometimes even that one doesn't show up. Is anyone else experien...
  • MultipleGnat
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Spotify IOS 0.5.2 BUG Heaven

OMG the bugs in this version is insane! It Totally screws up Every Music related tweak such as MusicControlsPro and MusicBanners! It screws up meta data on these tweaks as well and Even on the Stock MediaBar within the Switcher, it will be fine and t...

  • Music Fan
  • OMG the bugs in this version is insane!   It Totally screws up Every Music related tweak such as MusicControlsPro and MusicBanners! It screws up meta data on these tweaks as well and Even on...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

iPad App crash when I open the inbox

Everything works just fine accept for the inbox. The app crashes everytime i want to open the Inbox.

  • Newbie
  • Everything works just fine accept for the inbox. The app crashes everytime i  want to open the Inbox.    
  • 487 Views
  • 0 replies
  • 1 likes
  • 487 Views
  • 0 replies
  • 1 likes

Solved!! Two features that need added/fixed to make iOS app perfect.

1. Lyrics. It needs this like yesterday. 2. When you're starting or stopping a track by doubleclicking the home button (via the lock screen or by way of the multitasking audio control buttons) it has an annoying "Bloop" sound that ruins the audiophil...

  • Casual Listener
  • 1. Lyrics. It needs this like yesterday.   2. When you're starting or stopping a track by doubleclicking the home button (via the lock screen or by way of the multitasking audio control butt...
  • David
  • Spotify Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

New songs

If i want spotify to add a song on the search menu what do i need to do?

  • Newbie
  • If i want spotify to add a song on the search menu what do i need to do?
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Solved!! Spotify works on wifi but WILL NOT connect via AT&T 3G/4G service...

Since yesterday I have not been able to connect to Spotify on the iPhone over 3G/4G. It works just fine when I'm at work or home connected via wifi, but not over the air 3G/4G cell service. I logged off the app, deleted the app and redownloaded it fr...

  • Casual Listener
  • Since yesterday I have not been able to connect to Spotify on the iPhone over 3G/4G. It works just fine when I'm at work or home connected via wifi, but not over the air 3G/4G cell service.  &...
  • LALFAN
  • Casual Listener
  • 6986 Views
  • 1 replies
  • 0 likes
  • 6986 Views
  • 1 replies
  • 0 likes

I changed my facebook password and now my app wont loggin.

It just shows a picture of a bunch of album covers in motion with the apple loading wheel in the middle. After changing my password it said incorrect password then switched to the previouse mentioned screen and has stayed there not giving me the opti...

  • Newbie
  • It just shows a picture of a bunch of album covers in motion with the apple loading wheel in the middle.  After changing my password it said incorrect password then switched to the previouse m...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Download

I need to know how to download music from my comp to my iphone

  • Newbie
  • I need to know how to download music from my comp to my iphone
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Syncing

I've got a problem - when my iphone and PC is connected to the same network, it takes a really long time to sync all my playlists!! Does anyone know why?

  • Newbie
  • I've got a problem - when my iphone and PC is connected to the same network, it takes a really long time to sync all my playlists!! Does anyone know why? 
  • alex24x7
  • Casual Listener
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Deleted "Liked from Radio". How can I get it back??

Hi. I downloaded "Liked from Radio" playlist. Tried to create a new playlist with the same name and (of course) it doesnt work. How can I get this function back? I looked at the community forums and there is no guided solution. Is that ANOTHER spotif...

  • Casual Listener
  • Hi. I downloaded "Liked from Radio" playlist. Tried to create a new playlist with the same name and (of course) it doesnt work.   How can I get this function back? I looked at the community ...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

iPad Sync to Mac

Hi, I have Spotify Premium on my iPad 3 and on my MacBook Pro. I've downloaded some music onto my iPad (not my MacBook). How is it possible to Sync the iPad and the MacBook such that the music currently on the iPad is also available on the MacBook (n...

  • Casual Listener
  • Hi,   I have Spotify Premium on my iPad 3 and on my MacBook Pro. I've downloaded some music onto my iPad (not my MacBook).  How is it possible to Sync the iPad and the MacBook such that...
  • user-removed
  • Not applicable
  • 804 Views
  • 1 replies
  • 0 likes
  • 804 Views
  • 1 replies
  • 0 likes

Solved!! iPhone not connecting to spotify

Can't connect to spotify with iPhone. Is it just me? Computer connects ok.

  • Casual Listener
  • Can't connect to spotify with iPhone. Is it just me? Computer connects ok.
  • brucejohn
  • Casual Listener
  • 7526 Views
  • 4 replies
  • 1 likes
  • 7526 Views
  • 4 replies
  • 1 likes

App taking up 10x the space it once did

First off let me state that I am not using any offline playlists. On my iPhone earlier today I was going through and looking at my storage. Went to Settings -> General -> Usage and waited for the results to come up. I was shocked to see that it repor...

  • Music Fan
  • First off let me state that I am not using any offline playlists.   On my iPhone earlier today I was going through and looking at my storage.  Went to Settings -> General -> Usage...
  • tjb
  • Roadie
  • 1188 Views
  • 1 replies
  • 0 likes
  • 1188 Views
  • 1 replies
  • 0 likes

Can't play songs on my ipod touch.

Hello. I have a premium account with spotify and can play songs on spotify. However, on my ipod touch, the songs are all grayed out and cannot be accessed or synced. I was hoping for a solution. Thanks!

  • Casual Listener
  • Hello. I have a premium account with spotify and can play songs on spotify. However, on my ipod touch, the songs are all grayed out and cannot be accessed or synced. I was hoping for a solution. Than...
  • brunchwear
  • Casual Listener
  • 1709 Views
  • 3 replies
  • 0 likes
  • 1709 Views
  • 3 replies
  • 0 likes