Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 32495 Views
  • 13 replies
  • 36 likes
  • 32495 Views
  • 13 replies
  • 36 likes

Syncing Selected Tracks

How do I control which tracks / Playlists are synced to my I phone? At the moment Spotify tries to Sync all playlists and stops when my phone is full. Thanks

  • Newbie
  • How do I control which tracks / Playlists are synced to my I phone?  At the moment  Spotify tries to Sync all playlists and stops when my phone is full.   Thanks 
  • David
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

"Streaming is only available to Premium subscribers."

Hello!The last days I've been having this error message in my iPhone 4 app. I can play music in my PC with my Spotify account with no problems, but I can no longer use the app as I get the error message "Streaming is only available to Premium subscri...

  • Newbie
  • Hello! The last days I've been having this error message in my iPhone 4 app. I can play music in my PC with my Spotify account with no problems, but I can no longer use the app as I get the error ...
  • David
  • Spotify Legend
  • 786 Views
  • 1 replies
  • 0 likes
  • 786 Views
  • 1 replies
  • 0 likes

Ipad 2 doesn´t work

When i press play that marker that usually is shaped like a circle doesn´t move and the song won´t start, it´s shaped like a diamond. I can search and manage my lists and everything works fine until I press play. Anyone who know what's wrong?

  • Newbie
  • When i press play that marker that usually is shaped like a circle doesn´t move and the song won´t start, it´s shaped like a diamond. I can search and manage my lists and everything works fine until ...
  • 491 Views
  • 0 replies
  • 0 likes
  • 491 Views
  • 0 replies
  • 0 likes

Solved!! iPad Questions

Ok, so: 1) When syncing a playlist for offline on the iPad, is the amount of memory it takes up pretty much the same as it would for normal iTunes songs? (e.g. 1000 songs = 8GB)2) You can select a playlist to be available offline on the computer, but...

  • Music Fan
  • Ok, so:   1) When syncing a playlist for offline on the iPad, is the amount of memory it takes up pretty much the same as it would for normal iTunes songs? (e.g. 1000 songs = 8GB) 2) You can ...
  • tjb
  • Roadie
  • 646 Views
  • 2 replies
  • 0 likes
  • 646 Views
  • 2 replies
  • 0 likes

iPhone app only streams local files...

Hi, as of today, the spotify app on my iPhone 3gs (ios 5.1) only streams files that are actually local files from my computer and that are synced to my mobile app. All the other playlists that should be available in offline mode (but which are not lo...

  • Newbie
  • Hi,   as of today, the spotify app on my iPhone 3gs (ios 5.1) only streams files that are actually local files from my computer and that are synced to my mobile app. All the other playlists th...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

How do I free memory on my iPod?

It seems simple. I want to delete playlist from my iPod and free up memory so I can sync different playlist. There does not seem to be a clear cut answer to this. Highly frustrating as I do not have unlimited space on my ipod. Can someone please help...

  • Gig Goer
  • It seems simple.  I want to delete playlist from my iPod and free up memory so I can sync different playlist.  There does not seem to be a clear cut answer to this.  Highly frustrating...
  • Midtone
  • Gig Goer
  • 706 Views
  • 2 replies
  • 0 likes
  • 706 Views
  • 2 replies
  • 0 likes

memory is not freed after deleting offline playlist

Hello, since the last update, deleting a offline playlist does not free memory of my Iphone.the consumption of memory grows and grows. The only way to stop that is to delete and reinstall the app.Am I doing something wrong? How can i solve this probl...

  • Newbie
  • Hello,   since the last update, deleting a offline playlist does not free  memory of my Iphone. the consumption of memory grows and grows. The only way to stop that is to delete and rein...
  • tjb
  • Roadie
  • 2272 Views
  • 3 replies
  • 0 likes
  • 2272 Views
  • 3 replies
  • 0 likes

Freezing while syncing

I am trying to sync my iPod and after just a few songs it freezes. Why???

  • Casual Listener
  • I am trying to sync my iPod and after just a few songs it freezes. Why???
  • emurphy1969
  • Casual Listener
  • 457 Views
  • 4 replies
  • 0 likes
  • 457 Views
  • 4 replies
  • 0 likes

iPad 2 service failures

I have had Spotify on my iPad 2 for about a year and generally working ok - apart from sometimes in evenings Spotify has been overcrowded. But in last two - three weeks it is taking ages (10 minutes or more) to search and connect with an album. Has s...

  • Newbie
  • I have had Spotify on my iPad 2 for about a year and generally working ok - apart from sometimes in evenings Spotify has been overcrowded. But in last two - three weeks it is taking ages (10 min...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

I like the new icon, but not the new progress bar

Just a little feedback for the new version of Spotify. Even though it's only slightly different, the icon doesn't look flat like it did before. I had grown tired of that, so that's a nice improvement. About the progress bar specifically, I like how i...

  • Music Fan
  • Just a little feedback for the new version of Spotify. Even though it's only slightly different, the icon doesn't look flat like it did before. I had grown tired of that, so that's a nice improvement...
  • russtm
  • Roadie
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Solved!! Ipad Not recognising me as a Premium member

I am a Spotify Premium member. Last week in the UK all was well. This week in the US I can play nothing. I can still see all my playlists but they are all greyed out. Am I doing something wrong? All help appreciated.

  • Casual Listener
  • I am a Spotify Premium member. Last week in the UK all was well. This week in the US I can play nothing. I can still see all my playlists but they are all greyed out. Am I doing something wrong? All ...
  • user-removed
  • Not applicable
  • 1347 Views
  • 2 replies
  • 0 likes
  • 1347 Views
  • 2 replies
  • 0 likes

How to find album after title search?

Hello, After searching for a title, I can hear the title a once. If I like the title, how can I see the other titles of the same album? The windows application has a link to the album for every title but I do not find such a link in the ipad app. Doe...

  • Newbie
  • Hello, After searching for a title, I can hear the title a once. If I like the title, how can I see the other titles of the same album? The windows application has a link to the album for every title...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Solved!! Cant find the Spotify app for ipad OR iphone on my ipad

I have a problem, when i search for Spotify in app store on my ipad2 iOS 5 it doesnt show up! The iphone app does not show up either. When i go from a driect link from either spotifys web or links that people send me, i only get the message "your req...

  • Newbie
  • I have a problem, when i search for Spotify in app store on my ipad2 iOS 5 it doesnt show up! The iphone app does not show up either. When i go from a driect link from either spotifys web or links th...
  • Lucybaybak
  • Casual Listener
  • 2589 Views
  • 5 replies
  • 0 likes
  • 2589 Views
  • 5 replies
  • 0 likes

Facebook login question

We just purchased Spotify Unlimited with my mom's Facebook information. But when I go to use the app on my iPhone, I click to login with Facebook and it uses MY information because I'm currently logged into MY facebook account on my Facebook app. So ...

  • Casual Listener
  • We just purchased Spotify Unlimited with my mom's Facebook information. But when I go to use the app on my iPhone, I click to login with Facebook and it uses MY information because I'm currently logg...
  • user-removed
  • Not applicable
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

How long will it take?

I've just finnished my trail and have upgraded to premium. I've logged in and out 5 times and it still says I need to upgrade. When should it start to work?

  • Casual Listener
  • I've just finnished my trail and have upgraded to premium. I've logged in and out 5 times and it still says I need to upgrade. When should it start to work?
  • David
  • Spotify Legend
  • 1688 Views
  • 3 replies
  • 0 likes
  • 1688 Views
  • 3 replies
  • 0 likes

Pause after 1 minute & songs will not sync iP4

I'm running the latest version of the app on my iPhone 4 and I've had trouble ever since. I will play a song for a minute and even though it is downloaded, it will irratically pause. My playlists will also not sync onto my phone also.

  • Visitor
  • I'm running the latest version of the app on my iPhone 4 and I've had trouble ever since. I will play a song for a minute and even though it is downloaded, it will irratically pause. My playlists wil...
  • David
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Lost playlists when loged out

I loged out from my spotify and when I tryed to log in again it says that I have 48 hours trail!?!?I got premium sence long and never had any problems until now. The issue is on iphone 4s and would really like to have it back! Anyone know what to do?...

  • Newbie
  • I loged out from my spotify and when I tryed to log in again it says that I have 48 hours trail!?!? I got premium sence long and never had any problems until now.  The issue is on iphone 4s an...
  • Sam
  • Spotify
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! redeeming a gift card after the 48hr trial version

Hi all, im new to this so sorry if its in the wrong place. I set up a spotify accout on tuesday and got the 48 hr premium trial version on my ipad, which was great. However i would like to purchase a gift card from a shop, how do i redeem this card? ...

  • Casual Listener
  • Hi all, im new to this so sorry if its in the wrong place. I set up a spotify accout on tuesday and got the 48 hr premium trial version on my ipad, which was great. However i would like to purchase a...
  • user-removed
  • Not applicable
  • 854 Views
  • 5 replies
  • 0 likes
  • 854 Views
  • 5 replies
  • 0 likes

Ipad3, AirPlay and ATV2

Hi, Hardware: iPad 3 and iphone 4, both with IOS 5.1.1 AppleTV2 connected by HDMI to reciever AirPort Express x 2 connected analog Problem: I can't get the ipad app to work with the ATV2; everything looks like its working, the song name pops up on th...

  • Newbie
  • Hi, Hardware: iPad 3 and iphone 4, both with IOS 5.1.1 AppleTV2 connected by HDMI to reciever AirPort Express x 2 connected analog Problem: I can't get the ipad app to work with the ATV2; everything ...
  • Remcohe
  • Casual Listener
  • 561 Views
  • 2 replies
  • 0 likes
  • 561 Views
  • 2 replies
  • 0 likes