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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37143 Views
  • 15 replies
  • 36 likes
  • 37143 Views
  • 15 replies
  • 36 likes

Äntligen radio i spotify app för ios

Enligt idag har spotify släppt radio till ios appen men kan inte hitta den och spotify själva skriver inget på bloggen! Någon som vet något? Här är länken till artikeln: http://mobil.idg.se/2.1085/1.455268?st=true&sts=http%3a%2f%2fwww.idg.se%2f2.1085...

  • Newbie
  • Enligt idag har spotify släppt radio till ios appen men kan inte hitta den och spotify själva skriver inget på bloggen! Någon som vet något? Här är länken till artikeln: http://mobil.idg.se/2.1085/1....
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

spotify help fourms should be added to mobile devices

please spotify workers take in this suggestion i hate having to go to my slow computer to use the fourms

  • Roadie
  • please spotify workers take in this suggestion i hate having to go to my slow computer to use the fourms
  • David
  • Spotify Legend
  • 261 Views
  • 2 replies
  • 0 likes
  • 261 Views
  • 2 replies
  • 0 likes

How can i set up AirPlay?

I have app version 0.5.1.74 gbdf7fe51 installed on iPad3 iOS 5.1.1 (9B206). As I understand the AirPlay option schuld be available, I cannot find it however. In one of the previous threads it was indicated that it is available by double clicking the ...

  • Casual Listener
  • I have app version 0.5.1.74 gbdf7fe51 installed on iPad3 iOS 5.1.1 (9B206). As I understand the AirPlay option schuld be available, I cannot find it however. In one of the previous threads it was in...
  • Mentaltheo
  • Casual Listener
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
  • 0 likes

syncing problem

do i need to download spotify onto my computer to sync files to my iphone .... i cant seem to find this "devices" thing can anyone help please ?

  • Casual Listener
  • do i need to download spotify onto my computer to sync files to my iphone .... i cant seem to find this "devices" thing can anyone help please ?
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Airplay icon - Ipad

Hi all Does anybody know an easy way to get to the airplay botton ? I have only manged to get there if i enter full screen mode or 2 x tab home button and slide to the right. Does any know where i can enter at feature request to place the airplay ico...

  • Casual Listener
  • Hi all   Does anybody know an easy way to get to the airplay botton ? I have only manged to get there if i enter full screen mode or 2 x tab home button and slide to the right. Does any kn...
  • Per_V
  • Casual Listener
  • 916 Views
  • 1 replies
  • 0 likes
  • 916 Views
  • 1 replies
  • 0 likes

Cannot Download Spotify for iPad

I live outside UK but I have a premium account that I pay for every month. Now I try to get Spotify installed on my iPad but the iTunes of my region does not open or download it. Is there any way to get Spotify without an UK Apple ID?

  • Newbie
  • I live outside UK but I have a premium account that I pay for every month. Now I try to get Spotify installed on my iPad but the iTunes of my region does not open or download it. Is there any way to ...
  • pulti
  • Newbie
  • 549 Views
  • 1 replies
  • 0 likes
  • 549 Views
  • 1 replies
  • 0 likes

unable to log in on iPhone

Hi, I have been a spotify user on and off. I had cancelled my subscription, and got back on it again today. I have been having a problem logging into my iPhone using the log in details. I have my facebook account linked to Spotify, but still it doesn...

  • Newbie
  • Hi,   I have been a spotify user on and off. I had cancelled my subscription, and got back on it again today. I have been having a problem logging into my iPhone using the log in details. I ...
  • user-removed
  • Not applicable
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Album on desktop version not on mobile (iphone/ipad) app.

I have recently found an album Michael Kiwanuka - Home Again which is on the desktop version but not on my mobile app. Any ideas? thanks bostonkid05

  • Newbie
  • I have recently found an album Michael Kiwanuka - Home Again which is on the desktop version but not on my mobile app. Any ideas? thanks bostonkid05
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

iPhone app needs to orginize songs!!

I am a premium user, I have the app for my iPhone. The one thing that it needs is the ability to organize your songs by artist or song. It is all mixed up, and hard to find a song. Just a suggestion.

  • Newbie
  • I am a premium user, I have the app for my iPhone. The one thing that it needs is the ability to organize your songs by artist or song. It is all mixed up, and hard to find a song. Just a suggestion.
  • 169 Views
  • 0 replies
  • 2 likes
  • 169 Views
  • 0 replies
  • 2 likes

Re: syncing playlists in extreme quality

A bug has been discovered in the iOS app that prevents syncing in extreme quality, and that resets the setting repeatedly. There will be a fix included in the next update of the app.

  • Spotify Legend
  • A bug has been discovered in the iOS app that prevents syncing in extreme quality, and that resets the setting repeatedly. There will be a fix included in the next update of the app.
  • Thomasg22
  • Newbie
  • 1191 Views
  • 4 replies
  • 3 likes
  • 1191 Views
  • 4 replies
  • 3 likes

iPhone and iPad not coming up with the same account, says I'm on trial when paying for premium

So this just started today, my account it up to date and everything works same as usual on my computer but on my iPhone and iPad it says I am on trial subscription and doesn't show any of my starred tracks, this is pretty frustrating being the main r...

  • Casual Listener
  • So this just started today, my account it up to date and everything works same as usual on my computer but on my iPhone and iPad it says I am on trial subscription and doesn't show any of my starred ...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

crash!

it always will crash while im playing music and adding songs o playlists, its like it hates streaming too much, but it does it when its barely streaming

  • Roadie
  • it always will crash while im playing music and adding songs o playlists, its like it hates streaming too much, but it does it when its barely streaming
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

sptify doesnt count music i play on ios

just saying my top 5 artists would be different if it counted what i play on my ios, but it obviously doesnt, fix please

  • Roadie
  • just saying my top 5 artists would be different if it counted what i play on my ios, but it obviously doesnt, fix please
  • 376 Views
  • 0 replies
  • 1 likes
  • 376 Views
  • 0 replies
  • 1 likes

Won't Play

I just got a new iPhone, signed up for service, and it will not play any music. I have checked sound drivers, volume ,etc. I press play and it does nothing. The bar doesn't even move. Annoyed since I've never gotten to listen to one song. Help is app...

  • Visitor
  • I just got a new iPhone, signed up for service, and it will not play any music. I have checked sound drivers, volume ,etc. I press play and it does nothing. The bar doesn't even move. Annoyed since I...
  • Heiawalle
  • Newbie
  • 787 Views
  • 3 replies
  • 2 likes
  • 787 Views
  • 3 replies
  • 2 likes

playlists gone on IOS devices

Since Friday the Spotify app on my iphone (and ipad) say I'm a new user with 30 days left of my temporary subscription, but I'm a premium user for a long time. There is no music in the Spotify app. On my mac I have no problems and see all my playlist...

  • Visitor
  • Since Friday the Spotify app on my iphone (and ipad) say I'm a new user with 30 days left of my temporary subscription, but I'm a premium user for a long time. There is no music in the Spotify app. ...
  • Richard
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Re: Keep losing all my sync tracks for offline on my iphone!! They are there just not synched! Any h

I am curious why the number of tracks in my playlist are different on the iPhone than when I look at the playlist on a PC. I have 1,162 tracks in the playlist, but only 1,107 make it to the phone?

  • Regular
  • I am curious why the number of tracks in my playlist are different on the iPhone than when I look at the playlist on a PC.  I have 1,162 tracks in the playlist, but only 1,107 make it to the pho...
  • Richard
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Solved!! iPhone iOS5 - All playlists play the first song, but won't continue after that

iPhone 4S - iOS 5.1.1 A week or so ago, my playlists will not go to the next song. This is the same with all of my playlists. It will play the first song I select, but it will not continue on to the next. It will show what the next song is, but will ...

  • Casual Listener
  • iPhone 4S - iOS 5.1.1   A week or so ago, my playlists will not go to the next song.  This is the same with all of my playlists.  It will play the first song I select, but it will ...
  • sharper43
  • Casual Listener
  • 2976 Views
  • 1 replies
  • 0 likes
  • 2976 Views
  • 1 replies
  • 0 likes

New iphone - Says it's not premium anymore

Hi. I just got a new Iphone, and when I backed up my last iphone onto it and opened spotify, all playlists were there. But it says 0 songs in all playlists. When I open them I can se some of the songs, but they are grey, and when I touch them a popup...

  • Newbie
  • Hi. I just got a new Iphone, and when I backed up my last iphone onto it and opened spotify, all playlists were there. But it says 0 songs in all playlists. When I open them I can se some of the song...
  • David
  • Spotify Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Playlist remain in loading

Hi, recently I just began to have an issue with my playlist where they remain "loading" and I can't access them or sync them. I'm running the iOS app on both iPhone & iPad everything is up to date, I have uninstalled > reset > installed again the iOS...

  • Music Fan
  • Hi, recently I just began to have an issue with my playlist where they remain "loading" and I can't access them or sync them. I'm running the iOS app on both iPhone & iPad everything is up to dat...
  • ZEO5520
  • Music Fan
  • 468 Views
  • 4 replies
  • 1 likes
  • 468 Views
  • 4 replies
  • 1 likes

Spotify pauses synching constantly

iOS 5.1.1 Spotify 0.5.1.74 Sync : Extreme Stream: Normal Im connected via wifi trying to Sync all of my playlists in order to make them available offline but spotify pauses the sync every 75 or so songs so its taking me forever to try and sync 2000+ ...

  • Regular
  • iOS 5.1.1 Spotify 0.5.1.74 Sync : Extreme Stream: Normal   Im connected via wifi trying to Sync all of my playlists in order to make them available offline but spotify pauses the sync ...
  • serburbian
  • Regular
  • 920 Views
  • 4 replies
  • 0 likes
  • 920 Views
  • 4 replies
  • 0 likes