Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227663 Views

53 replies

13 likes

  • 227663 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152274 Views

507 replies

108 likes

  • 152274 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106483 Views

19 replies

38 likes

  • 106483 Views
  • 19 replies
  • 38 likes

play queue invisible on iPhone 8 plus

PremiumFrance DeviceiPhone 8Operating SystemiOS 12.1.4 My Question or Issue: The play queue is invisible on iPhone 8 plus . I did what was requested on Spotify answers: "Tap the ‘Now Playing’ bar at the bottom of the app.Hit the button in the top-rig...

Regular

Premium France   Device iPhone 8 Operating System iOS 12.1.4   My Question or Issue:   The play queue is invisible on iPhone 8 plus . I did what was requested on Spotify answ...

mellissaa

Newbie

1010 Views

8 replies

0 likes

  • 1010 Views
  • 8 replies
  • 0 likes

Playback failed. We're not able to play this video in your current location

Error message (below) interrupts the playback and requires user's attention: Playback failed. We're not able to play this video inyour current location. PlanPremium CountryItaly DeviceiPhone 7 Plus, iPhone 8 Operating SystemiOS 12.1.4 Spotify Version...

Newbie

Error message (below) interrupts the playback and requires user's attention:   Playback failed. We're not able to play this video in your current location.   Plan Premium   Cou...

1061 Views

0 replies

0 likes

Playback Failed
  • 1061 Views
  • 0 replies
  • 0 likes

Spotify doesnt remember where I left off

PlanPremiumCountryFinland DeviceApple iPhone XS Max 64GBOperating SystemiOS 12.1.1 My Question or Issue Spotify doesn’t remember where I left off on my iPhone, when I close my Spotify and re-open it after a while the popup bar is gone, I have to navi...

Newbie

Plan Premium Country Finland   Device Apple iPhone XS Max 64GB Operating System iOS 12.1.1   My Question or Issue   Spotify doesn’t remember where I left off on my iPhone, ...

Loxer

Community Legend

1646 Views

1 replies

0 likes

  • 1646 Views
  • 1 replies
  • 0 likes

“+” is gone in my mobile app.

I have the Premium PlanFree/PremiumCountry USA ”+” is gone in app. Can’t add songs to my library anymore only to a playlist. I’ve tried deleting & re downloading the app. Please help , this is really frustrating My Question or Issue

Newbie

I have the Premium Plan Free/Premium Country USA   ”+” is gone in app. Can’t add songs to my library anymore only to a playlist. I’ve tried deleting & re downloading the app. Please help...

Loxer

Community Legend

378 Views

1 replies

0 likes

  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Behind the lyrics

I have the new iPhone. Behind the lyrics is displayed and headlined at the bottom of the screen but I cannot view it. Any help is appreciated

Music Fan

I have the new iPhone. Behind the lyrics is displayed and headlined at the bottom of the screen but I cannot view it. Any help is appreciated   

lblbkb

Music Fan

2628 Views

11 replies

1 likes

  • 2628 Views
  • 11 replies
  • 1 likes

Solved!! Mode online waste data in music downloaded

In mode online, if you have music downloaded, waste data of the songs downloadeds or listen of music downloaded

Casual Listener

In mode online, if you have music downloaded, waste data of the songs downloadeds or listen of music downloaded  

Guerola85

Casual Listener

772 Views

2 replies

0 likes

  • 772 Views
  • 2 replies
  • 0 likes

How can i get new UI for spotify?

hey dudeswhy I didn’t get new UI at spotify? My friends has get new UI but me I didn’t get, i try beta and alpha and i deleted it with reinstall but no point premium subscription and my device iPhone 7 plus

Newbie

hey dudes why I didn’t get new UI at spotify? My friends has get new UI but me I didn’t get, i try beta and alpha and i deleted it with reinstall but no point 😞 premium subscription and my device ...

nairdab

Regular

1502 Views

3 replies

0 likes

  • 1502 Views
  • 3 replies
  • 0 likes

iPad Pro does not show iPad screen layout

Hey, on my iPad Pro 11“ the Spotify app screen layout looks completely identical to what it looks like on my iPhone. The screenshots shown on Apple’s AppStore did show an individual screen layout for iPads which differs from the iPhone screen layout....

Newbie

Hey, on my iPad Pro 11“ the Spotify app screen layout looks completely identical to what it looks like on my iPhone. The screenshots shown on Apple’s AppStore did show an individual sc...

492 Views

0 replies

0 likes

  • 492 Views
  • 0 replies
  • 0 likes

Why am I getting notifications about new music in the app when I have ALL notifications off

So, got told about a new In Flames album with a full screen notification in the app that I had to click through to get to the music I was already playing. Stop that right now. I don't even follow that artist and I turned off ALL notifications for a r...

Casual Listener

So, got told about a new In Flames album with a full screen notification in the app that I had to click through to get to the music I was already playing. Stop that right now. I don't even follow tha...

423 Views

0 replies

0 likes

  • 423 Views
  • 0 replies
  • 0 likes

Queue

PlanPremiumCountry austria Device(iPhone xs My Question or Issue why isn‘t the queue button anymore located in the right corner, when i view a song? Now i must click on the three dots to the extented settings and then there is it. i use the queue alo...

Newbie

  Plan Premium Country austria   Device (iPhone xs   My Question or Issue   why isn‘t the queue button anymore located in the right corner, when i view a song? Now i mus...

Loxer

Community Legend

465 Views

2 replies

0 likes

  • 465 Views
  • 2 replies
  • 0 likes

Unable to Turn Off Gapless Playback

Plan: PremiumCountry: USADevice: iPhone 7 PlusOperating System: iOS 12.1.4Spotify Version: 8.4.95 My Question or IssueStarting about 2 weeks ago, I have been unable to turn off the Gapless Playback function. When I am listening to a playlist, the son...

Newbie

Plan: Premium Country: USA Device: iPhone 7 Plus Operating System: iOS 12.1.4 Spotify Version: 8.4.95   My Question or Issue Starting about 2 weeks ago, I have been unable ...

jeff_beck

Regular

3308 Views

2 replies

14 likes

  • 3308 Views
  • 2 replies
  • 14 likes

PREMIUM USER - Lost my local files on my IPAD...can't download them now

PlanPremiumCountry USADeviceIPad ProOperating System(iOS 12 My Question or Issue I lost my Local Files on my IPad. In fact, now I can't even download them. They show up fine on my desktop Spotify in 'Local Files'. I have logged out and logged in and ...

Gig Goer

Plan Premium Country  USA Device IPad Pro Operating System (iOS 12   My Question or Issue  I lost my Local Files on my IPad. In fact, now I can't even download them. They sho...

336 Views

0 replies

0 likes

  • 336 Views
  • 0 replies
  • 0 likes

Solved!! The Songs/Albums Save Button Behavior Change. C'mon.

I know this has been raised as an issue multiple, multiple times. Believe me, I know. I've been active on these forums since the Beta Band forum opened up a loooong time ago, and I've been a fervent Spotify Premium member, and extremely vocal support...

Regular

I know this has been raised as an issue multiple, multiple times. Believe me, I know. I've been active on these forums since the Beta Band forum opened up a loooong time ago, and I've been a fervent ...

ShotSkydiver

Regular

2211 Views

3 replies

2 likes

  • 2211 Views
  • 3 replies
  • 2 likes

Adding Albums to Your Library without Songs being saved separately (and vice versa)

Hi, I can see that this issue has been raised many times previously (eg https://community.spotify.com/t5/iOS-iPhone-iPad/Can-you-quot-save-quot-an-album-without-saving-every-single-song/td-p/913505) but haven’t seen a definitive response from Spotify...

Casual Listener

Hi,   I can see that this issue has been raised many times previously (eg https://community.spotify.com/t5/iOS-iPhone-iPad/Can-you-quot-save-quot-an-album-without-saving-every-single-song/td-p...

Loxer

Community Legend

1086 Views

1 replies

0 likes

  • 1086 Views
  • 1 replies
  • 0 likes

No album art for certain local files

My Question or Issue I have lots of local files on my phone, all of which work fine, but for this certain album I can't get it to show the album art. I've used mp3tag to change the cover art, remove tags and apostrophes, deleted and reuploaded the so...

Newbie

   My Question or Issue  I have lots of local files on my phone, all of which work fine, but for this certain album I can't get it to show the album art. I've used mp3tag to change t...

1057 Views

0 replies

1 likes

album artwork gone
Cover Art
local file
Local files for Spotify Mobile
  • 1057 Views
  • 0 replies
  • 1 likes

Superuser Contribution problemas en iOS 9.3.5 ipod

PlanPremiumCountry ChileDevice(Ipod touch 5, xiaomi redmi note 6, windows)Operating System(iOS 9.3.5, Android Oreo, Windows 10,etc.) My Question or IssueTengo un ipod 5 touch que reinicie de fábrica y ahora no puedo instalar spotify. La version de iO...

Casual Listener

Plan Premium Country  Chile Device (Ipod touch 5, xiaomi redmi note 6, windows) Operating System (iOS 9.3.5, Android Oreo, Windows 10,etc.)   My Question or Issue Tengo un ip...

_FJC_

Casual Listener

9650 Views

3 replies

1 likes

  • 9650 Views
  • 3 replies
  • 1 likes

Solved!! Can not save songs to library

hello, I am unable to save songs to my library has there been some sort of change on Spotify? I deleted-reinstalled signed off and on turned phone off and on nothing seems to work. Thanks!PlanPremiumCountry DeviceiPhone 8Operating My Question or Issu...

Newbie

hello, I am unable to save songs to my library has there been some sort of change on Spotify? I deleted-reinstalled signed off and on turned phone off and on nothing seems to work.  Thanks! Pla...

Loxer

Community Legend

1481 Views

1 replies

0 likes

  • 1481 Views
  • 1 replies
  • 0 likes

My local files have disappeared from my IPad

PlanPremiumCountry USADeviceIPAD ProsOperating System(iOS 11 My Question or Issue I had hundreds of local files from my computer on my IPad. Last night I went in to listen to them and they are all gone. Any idea on how that could've happened? I am cu...

Gig Goer

Plan Premium Country  USA Device IPAD Pros Operating System (iOS 11   My Question or Issue  I had hundreds of local files from my computer on my IPad. Last night I went in to...

459 Views

0 replies

0 likes

  • 459 Views
  • 0 replies
  • 0 likes

I log in but can’t do anything

I log in and saw that it did not work so I tried deleting the app and reinstalling it as well as restarting my device and then reinstalling multiple times and it still does not work.Planpremium family Country USADevice iPhone 6s iPhone 6sOperating Sy...

Newbie

I log in and saw that it did not work so I tried deleting the app and reinstalling it as well as restarting my device and then reinstalling multiple times and it still does not work. Plan premium f...

Loxer

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

"Spotify can't play this right now." - Previous solutions don't work

PlanPremiumCountryCanadaDeviceiPhone 6SOperating SystemiOS 12.1.4 My Question or IssueOkay, I know this is an issue that's been talked to death here already, but none of the solutions provided have worked for me. I get that "Spotify can't play this r...

Newbie

Plan Premium Country Canada Device iPhone 6S Operating System iOS 12.1.4   My Question or Issue Okay, I know this is an issue that's been talked to death here already, but none of the ...

649 Views

0 replies

0 likes

error message
iOS
iOS 12
won't play
  • 649 Views
  • 0 replies
  • 0 likes