Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2025-04-12 6:43:03 PM
Rastereyes
Casual Listener
84820 Views
19 replies
37 likes

84820 Views
19 replies
37 likes

Spotify Stuck on "Waiting to Download" Even After Local Files Have Downloaded

I created a seperate playlist in order to download my local files from my computer and I've managed to get all the songs I wanted to download but after they have all finished downloading (all have a green arrow underneath them) it still indicates tha...

thehyrule97
Newbie
I created a seperate playlist in order to download my local files from my computer and I've managed to get all the songs I wanted to download but after they have all finished downloading (all have a ...
2019-04-20 8:20:54 AM
1101 Views
0 replies
0 likes

1101 Views
0 replies
0 likes

Video playback error on phone

I’m getting a video playback error based on my location. I’ve uninstalled the app. I’ve restarted my phone. And I’ve reinstalled the app. I’ve checked the website to make sure that my country is USA. It still does not workPlan PremiumCountry USA Devi...

125449957
Newbie
I’m getting a video playback error based on my location. I’ve uninstalled the app. I’ve restarted my phone. And I’ve reinstalled the app. I’ve checked the website to make sure that my country is USA....
2019-04-20 7:37:55 AM
316 Views
0 replies
0 likes

316 Views
0 replies
0 likes

“Something went wrong” Help!!!

Music plays for 10 seconds and stops and I can’t searchh anything up or look on the hone screen I can only see my library section. It did this yesterday than worked for a few hours and is doing it again now. I’ve reset my phone and reinstalled Spotif...

Johnklastow
Newbie
Music plays for 10 seconds and stops and I can’t searchh anything up or look on the hone screen I can only see my library section. It did this yesterday than worked for a few hours and is doing it ag...
2019-04-20 6:45:10 AM
710 Views
0 replies
0 likes

710 Views
0 replies
0 likes

Voice control

PlanPremium familyCountryUSADevice(iPhone XS MAXM and ipad air.Operating System(iOS 12.1 ? My Question or IssueI added a family member to my account. They downloaded the Spotify app simultaneously on an iPhone XS max and an older iPad air. There is n...

Cwc87
Newbie
Plan Premium family Country USA Device (iPhone XS MAXM and ipad air. Operating System (iOS 12.1 ? My Question or Issue I added a family member to my account. They downloaded the Spot...
2019-04-20 5:46:19 AM
788 Views
0 replies
0 likes

788 Views
0 replies
0 likes

[iPhone 5] Spotify says 'No Internet Connection' with full service on mobile.

Spotify keeps giving the error of "No internect connection" or "Spotify is offline" even when I have plenty of cell signal (4G/LTE). I have a Premium subscription in the US on an iPhone 5 (OS 11.3.1). This has been happening for a number of weeks and...

Sav512
Newbie
Spotify keeps giving the error of "No internect connection" or "Spotify is offline" even when I have plenty of cell signal (4G/LTE). I have a Premium subscription in the US on an iPhone 5 (OS 11.3.1)...
2019-04-19 11:22:43 PM
2019-04-20 2:30:43 AM
Loxer
Community Legend
746 Views
1 replies
0 likes

746 Views
1 replies
0 likes

Two ipads. Separate music downloaded.

None of the below information is required. However, the more you provide the easier it will be for us to try and helpCountryU.K.DeviceIpadOperating SystemIOS My Question or IssueIs it possible for a premium subscription to use two ipads with separate...

Dinghysailor1
Newbie
None of the below information is required. However, the more you provide the easier it will be for us to try and help Country U.K. Device Ipad Operating System IOS My Question or Issue...
2019-04-19 12:13:01 AM
2019-04-20 2:27:36 AM
Loxer
Community Legend
561 Views
1 replies
0 likes

561 Views
1 replies
0 likes

Loging in

Hi, I am currently using free Spotify and have been doing so for the past 2 years on my PC and iPhone 7 Plus. Recently, I went on holiday to Vietnam for 12 days and the first thing I noticed when I tried to open Spotify on my first day there, is that...

martian901666
Casual Listener
Hi, I am currently using free Spotify and have been doing so for the past 2 years on my PC and iPhone 7 Plus. Recently, I went on holiday to Vietnam for 12 days and the first thing I noticed when I t...
2019-04-19 9:37:58 PM
452 Views
0 replies
0 likes

452 Views
0 replies
0 likes

Songs Skip, Pause, or play random artist/playlist

This has been happening for the past 2-3 months, but it has not been a big issue until now. My music is skipping, pausing, and/or playing some random artist that I've never looked up on both my mobile device and my laptop (this happens whether i have...

maggiedominguez
Newbie
This has been happening for the past 2-3 months, but it has not been a big issue until now. My music is skipping, pausing, and/or playing some random artist that I've never looked up on both my mobil...
2019-04-19 9:17:22 PM
464 Views
0 replies
0 likes

464 Views
0 replies
0 likes

Spotify not playing in Car

PlanPremiumCountryUSADeviceiPhone 7 PlusOperating SystemiOS 12.2 My Question or IssueSpotify will not play via Bluetooth or charging cable conncection in my 2015 Fiat. It will show the srub icon bar moving as if it is playing but it will not have aud...

KnowledgeGap
Newbie
Plan Premium Country USA Device iPhone 7 Plus Operating System iOS 12.2 My Question or Issue Spotify will not play via Bluetooth or charging cable conncection in my 2015 Fiat. It wil...
2019-04-19 9:11:43 PM
840 Views
0 replies
1 likes

840 Views
0 replies
1 likes

Solved!! Sticky Playlist FEATURE REQUEST:

FEATURE REQUEST:that we can designate one playlist as STICKY ... and it would laways be on the TOP of the list of playlists. Would make it easier to find our favorite playlist, especially while driving and using the app,

user-removed
Visitor
FEATURE REQUEST: that we can designate one playlist as STICKY ... and it would laways be on the TOP of the list of playlists. Would make it easier to find our favorite playlist, especially while dri...
2019-04-18 7:54:55 PM
2019-04-19 3:36:05 PM
Loxer
Community Legend
1068 Views
8 replies
0 likes

1068 Views
8 replies
0 likes

Solved!! Spotify not working properly on iWatch after iCloud restore

PlanPremiumCountrySpainDeviceiPhone 6S + iWatch Series 2Operating SystemiOS12.2 / WatchOS5.2 My Question or IssueI recently restored a backup from iCloud on a brand new iPhone I’ve got. Spotify remained there as part of the restore and iWatch got res...

Gonzo345
Casual Listener
Plan Premium Country Spain Device iPhone 6S + iWatch Series 2 Operating System iOS12.2 / WatchOS5.2 My Question or Issue I recently restored a backup from iCloud on a brand n...
2019-04-13 9:37:55 PM
2019-04-19 8:18:25 AM
Gonzo345
Casual Listener
1024 Views
1 replies
0 likes

1024 Views
1 replies
0 likes

Iphone not synchronising with Mac (desktop)

Plan: PremiumCountry: UK Device: iPhone XR Hi, I seem to be experiencing a problem when I add songs to playlists on iPhone. When I open Spotify on my Mac, the songs I have saved on my iPhone do not syncronise to my desktop. I've reinstalled spotify o...

rstuart_86
Casual Listener
Plan: Premium Country: UK Device: iPhone XR Hi, I seem to be experiencing a problem when I add songs to playlists on iPhone. When I open Spotify on my Mac, the so...
2019-04-18 4:41:31 PM
2019-04-18 12:51:17 AM
Loxer
Community Legend
570 Views
2 replies
0 likes

570 Views
2 replies
0 likes

Spotify won’t share to instagram

PlanPremiumCountryUSDeviceiPhone 8 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEverytime I try to share music to my insta story it just loads my news feed? I’m on latest update on both apps and have uninstalled, lo...

Mockdyl22
Newbie
Plan Premium Country US Device iPhone 8 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Everytime I try to share music to my insta story it ju...
2019-04-17 7:40:43 PM
2019-04-18 12:40:55 AM
Loxer
Community Legend
462 Views
1 replies
0 likes

462 Views
1 replies
0 likes

Getting All Artists to Display in Artists Section

premiumiphone XMy Question or Issue All artists used to display in the artists section of Spotify - how I often used to listen to songs - and now only 10 or 20 artists show and Spotify prompts me to add an artist already in my library. It happened ab...

zabritt
Music Fan
premium iphone X My Question or Issue All artists used to display in the artists section of Spotify - how I often used to listen to songs - and now only 10 or 20 artists sh...
2019-04-17 1:29:06 AM
2019-04-18 6:46:04 PM
zabritt
Music Fan
857 Views
2 replies
1 likes

857 Views
2 replies
1 likes

Editing Playlist

PlanFreeCountryUKDeviceiPadOperating System(iOS 10, Android O My Question or IssueSpotify will not let my edit my playlists anymore. I used to be able to re-order the songs in my playlist, but after the update the edit feature is gone. I have tried s...

Tree77
Newbie
Plan Free Country UK Device iPad Operating System (iOS 10, Android O My Question or Issue Spotify will not let my edit my playlists anymore. I used to be able to re-order the so...
2019-04-18 12:56:39 PM
2019-04-18 4:02:27 PM
Loxer
Community Legend
512 Views
1 replies
0 likes

512 Views
1 replies
0 likes

Volume Issues Mid-Song

PlanPremiumCountryScotlandDeviceiPhone XOperating SystemiOS 12.2 My Question or IssueWhen listening to certain songs, some vocals sound distant. They are very quiet and sometimes they have a slight echo, depending on the song. (An example of this is ...

user-removed
Visitor
Plan Premium Country Scotland Device iPhone X Operating System iOS 12.2 My Question or Issue When listening to certain songs, some vocals sound distant. They are very quiet a...
2019-04-17 6:15:53 PM
2019-04-18 11:45:25 AM
user-removed
Not applicable
594 Views
4 replies
0 likes

594 Views
4 replies
0 likes

Spotify stops when app not on the screen

PlanPremiumCountryFranceDeviceiPhone 6sOperating SystemiOS 12.2 My Question or IssueAs soon as the Spotify app leaves my screen, either when I lock the phone or change app, the music stops. It only works when app is visible on the screen... could you...

w46mt-y_mg6wa
Newbie
Plan Premium Country France Device iPhone 6s Operating System iOS 12.2 My Question or Issue As soon as the Spotify app leaves my screen, either when I lock the phone or change app, t...
2019-04-18 10:41:37 AM
2019-04-18 11:20:30 AM
Nico
Community Legend
349 Views
1 replies
0 likes

349 Views
1 replies
0 likes

Songs automatisch in die Bibliothek

Wenn ich über Spotify einen Song finde, kann ich ihn über das grüne Herz in meine Bibliothek aufnehmen, ich sehe ihn dann z.B. unter dem Reiter "Songs", in dem alle meine Bibliothek-Titel einsehbar sind, richtig? Wenn ich über Shazam einen Titel shaz...

tackerey
Newbie
Wenn ich über Spotify einen Song finde, kann ich ihn über das grüne Herz in meine Bibliothek aufnehmen, ich sehe ihn dann z.B. unter dem Reiter "Songs", in dem alle meine Bibliothek-Titel einsehbar s...
2019-04-14 4:18:00 PM
2019-04-18 5:31:27 AM
leviE
Composer
5420 Views
1 replies
0 likes

5420 Views
1 replies
0 likes

[iOS][Playlists] IOS “I am not a robot” process is quite buggy.

Just to inform, I have recently given up posting here from my iPhone (7+ 12.2) as even when the Verification is fine, I often get a warning that was not ok after posting a comment. I’ve averaged it at about 1 in 5 attempts. I’d love to be able to add...

Jamieip
Music Fan
Just to inform, I have recently given up posting here from my iPhone (7+ 12.2) as even when the Verification is fine, I often get a warning that was not ok after posting a comment. I’ve averaged it a...
2019-04-18 5:15:57 AM
2019-04-18 5:20:22 AM
Jamieip
Music Fan
427 Views
1 replies
0 likes
iOS
Playlists

427 Views
1 replies
0 likes

Volume fluctuates with chrome cast

PlanPremiumCountryCanadaDeviceiPhone XS Operating SystemiOS 12 My Question or IssueThe volume when I cast through my google chrome cast to my tv fluctuates up and down on its own with every song and it’s super annoying. If i can’t find a solution the...

Bec_1994
Newbie
Plan Premium Country Canada Device iPhone XS Operating System iOS 12 My Question or Issue The volume when I cast through my google chrome cast to my tv fluctuates up an...
2019-04-18 3:41:09 AM
492 Views
0 replies
0 likes

492 Views
0 replies
0 likes

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