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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Jessifiy

Visitor

43277 Views

43 replies

10 likes

  • 43277 Views
  • 43 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

108810 Views

116 replies

13 likes

Other
  • 108810 Views
  • 116 replies
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1628 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Casual Listener

301812 Views

62 replies

16 likes

  • 301812 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127752 Views

19 replies

38 likes

  • 127752 Views
  • 19 replies
  • 38 likes

new iPhone 8 downloading one song every 5minutes

PlanPremiumCountry AustraliaDeviceiPhone 8Operating SystemiOS 10 My Question or Issue Hi, my partner just recently purchased an iPhone 8, set her phone up and first thing she did was connect to wifi and download spotify to get her songs on her phone....

Newbie

  Plan Premium Country  Australia Device iPhone 8 Operating System iOS 10   My Question or Issue  Hi,   my partner just recently purchased an iPhone 8, set her p...

Loxer

Community Legend

614 Views

2 replies

0 likes

  • 614 Views
  • 2 replies
  • 0 likes

Cant play my songs offline even im in premium. all my songs were lost and its like it has been erase

cant play my all my songs offline now. even though im on premium. its like it has been erased need to be downloaded again. i always pay my monthly bill but why. please help using iphone ios 11. thanks

Newbie

cant play my all my songs offline now. even though im on premium. its like it has been erased need to be downloaded again. i always pay my monthly bill but why. please help  using iphone ios 11....

Loxer

Community Legend

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

data usage and downloaded music

Spotify PremiumiPhone 7, iOS 11.4.1, carrier is AT&T in the U.S.Please excuse the repeat of details in this post. I just want to be sure that I am clear for anyone who can answer my questions.........I am using the Spotify app on my iPhone. I have se...

Newbie

Spotify Premium iPhone 7, iOS 11.4.1, carrier is AT&T in the U.S. Please excuse the repeat of details in this post. I just want to be sure that I am clear for anyone who can answer my ques...

Loxer

Community Legend

1934 Views

1 replies

0 likes

  • 1934 Views
  • 1 replies
  • 0 likes

I can no longer play both downloaded and non-downloaded songs

PlanFree/PremiumCountry I just upgraded to a new iphone and downloaded the latest version of the spotify app. Now I can no longer play both downloaded and non-downloaded songs. When I set playback to offline I can only play downloaded songs. When I t...

Regular

Plan Free/Premium Country     I just upgraded to a new iphone and downloaded the latest version of the spotify app.  Now I can no longer play both downloaded and non-downloaded so...

Loxer

Community Legend

950 Views

3 replies

0 likes

  • 950 Views
  • 3 replies
  • 0 likes

Spotify keeps playing after answering phone call

iPhone 7s, iOS 10.3.3, Spotify 8.4.8 Steps to reproduce:1. Play music from iPhone. (Just happened using the built-in speaker; not sure if this matters).2. Receive a phone call. Music pauses during this time.3. Answer phone call. Expected result: musi...

Regular

iPhone 7s, iOS 10.3.3, Spotify 8.4.8   Steps to reproduce: 1. Play music from iPhone. (Just happened using the built-in speaker; not sure if this matters). 2. Receive a phone call. Music pau...

Thatsall__Folks

Casual Listener

20843 Views

18 replies

11 likes

  • 20843 Views
  • 18 replies
  • 11 likes

Kenwood kdc-x302

So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult to do. All I get is the Spotify logo and then have...

Newbie

So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult...

amcbride

Casual Listener

8887 Views

13 replies

3 likes

  • 8887 Views
  • 13 replies
  • 3 likes

presale code

I️ am really looking forward to getting the presale code for my favourite artist billie eilish. but i’m afraid that it will come two hours late like it did for another artist. how can I️ make sure it won’t come late again?

Newbie

I️ am really looking forward to getting the presale code for my favourite artist billie eilish. but i’m afraid that it will come two hours late like it did for another artist. how can I️ make sure it...

krausehomes

Newbie

1141 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

The Home Screen is now always just black on iPhone 5S

Plan:PremiumCountry:UKDevice: iPhone 5SOperating System:iOS 11.4.1Build: 8.4.62.490 The Home Screen is now always just black on iPhone 5S. It used to take a while to go from black to something meaningful. Now it just stays black. (The other tabs are ...

Newbie

Plan:Premium Country:UK Device: iPhone 5S Operating System:iOS 11.4.1 Build: 8.4.62.490   The Home Screen is now always just black on iPhone 5S. It used to take a while to go from black to...

Billy-J

Spotify Star

1219 Views

1 replies

0 likes

  • 1219 Views
  • 1 replies
  • 0 likes

Spotify Mobile only loading some musics

PlanPremiumCountry BrasilDeviceiPhone 6 PlusOperating SystemiOS 11.4My Spotify Mobile doesn't show all musics of my playlist

Newbie

Plan Premium Country  Brasil Device iPhone 6 Plus Operating System iOS 11.4 My Spotify Mobile doesn't show all musics of my playlist    

Loxer

Community Legend

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium - Songs pause then sound like a scratched cd

PlanPremium Country USA DeviceIphone7Operating System iOS 11.4My Question or IssueI listen to my playlists while connected to wifi, not connected to wifi, downloaded and not downloaded and experience the same issue: Songs pause for a moment, then sta...

Casual Listener

  Plan Premium   Country  USA   Device Iphone7 Operating System   iOS 11.4 My Question or Issue I listen to my playlists while connected to wifi, not conne...

sara-e

Newbie

2032 Views

4 replies

2 likes

audio quality
scratched cd
skipping
  • 2032 Views
  • 4 replies
  • 2 likes

Canciones No Disponibles

Muy buenas, hablo desde Honduras! Quiero hablar sobre un problema recurrente en Spotify, y es sobre las canciones que son eliminadas, ya sea por algún motivo de licencia o por alguna infracción, o al menos esta es mi teoría..He estado usando Spotify ...

Regular

Muy buenas, hablo desde Honduras! Quiero hablar sobre un problema recurrente en Spotify, y es sobre las canciones que son eliminadas, ya sea por algún motivo de licencia o por alguna infracción, o al...

Juan67

Newbie

52633 Views

7 replies

13 likes

  • 52633 Views
  • 7 replies
  • 13 likes

Superuser Contribution Unable to open SMS links in Spotify - opens add.adjust.com

Hi. My links won't work (ie: songs sent to me by text) I used to be able to tap the link and it would take me to Spotify to hear the song. Now when I tap the link it takes me to add.adjust.com, then to the App Store, back to Spotify without playing t...

Casual Listener

Hi.  My links won't work (ie: songs sent to me by text) I used to be able to tap the link and it would take me to Spotify to hear the song.   Now when I tap the link it takes me to add.ad...

BOQARI

Casual Listener

19106 Views

27 replies

52 likes

  • 19106 Views
  • 27 replies
  • 52 likes

playlist photos and social problems

PlanPremiumCountry U.S.DeviceiPhone 8 The iphone spotify app contains a whole host of problems. If any of these are fixable, I'd be grateful for any solutions (also note that I am using the latest iOS and app updates, so please don't suggest looking ...

Newbie

  Plan Premium Country  U.S. Device iPhone 8   The iphone spotify app contains a whole host of problems. If any of these are fixable, I'd be grateful for any solutions (also no...

Loxer

Community Legend

721 Views

1 replies

0 likes

  • 721 Views
  • 1 replies
  • 0 likes

Why on earth does CarPlay sort albums alphabetically by title?

Is there a way to change this that I'm missing? Both the mobile and desktop apps group albums by artist, which is the logical and user-friendly way. One of these days some poor soul is going to crash while distractedly scrolling up and down the album...

Newbie

Is there a way to change this that I'm missing? Both the mobile and desktop apps group albums by artist, which is the logical and user-friendly way. One of these days some poor soul is goin...

dcolumbus3

Newbie

3772 Views

4 replies

27 likes

  • 3772 Views
  • 4 replies
  • 27 likes

Solved!! Songs Show For A Second, Then Skips Even Though It's Available

Plan: PremiumCountry: USA Device: iPhone 8 PlusOperating System: iOS 11 While I'm using the mobile app, or on any computer, I have encountered songs that show up as Available (they can be searched, clicked on, are not greyed out, can be added to a pl...

Casual Listener

Plan: Premium Country: USA   Device: iPhone 8 Plus Operating System: iOS 11   While I'm using the mobile app, or on any computer, I have encountered songs that show up as Availab...

jcm5344

Casual Listener

1013 Views

2 replies

0 likes

  • 1013 Views
  • 2 replies
  • 0 likes

Solved!! Cant remove song from playlist

PlanPremiumCountrynetherlands Device(iPhone 8plusOperating System(iOS 11.4, app ver. 8.4.53.689 My Question or Issue When I search a song in my playlist by pulling the screen down and then try to delete it from my playlist is not posible. Is it just ...

Newbie

Plan Premium Country netherlands   Device (iPhone 8plus Operating System (iOS 11.4, app ver. 8.4.53.689   My Question or Issue  When I search a song in my playlist by pullin...

tom_andreson

Newbie

3088 Views

2 replies

0 likes

  • 3088 Views
  • 2 replies
  • 0 likes

Downloaded Playlists Become "Undownloaded"

PlanPremiumCountry CanadaDeviceiPod TouchOperating SystemiOS My Question or Issue My friend is Premium subscriber and his downloaded playlists on his iPod Touch frequently become "undownloaded". When he can connect to wifi he can re-download his play...

Casual Listener

Plan Premium Country  Canada Device iPod Touch Operating System iOS   My Question or Issue   My friend is Premium subscriber and his downloaded playlists on his iPod Touch f...

Billy-J

Spotify Star

859 Views

3 replies

0 likes

  • 859 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Local Files not downloading on iPhone app.

PlanStudent Premium/HuluCountryUSDeviceiPhone 7Operating SystemiOS 11My Question or IssueI have used local files in my spotify playlist for around 6 months with no issue. But recently I was messing around with the files by trying to add custom images...

Regular

  Plan Student Premium/Hulu Country US Device iPhone 7 Operating System iOS 11 My Question or Issue I have used local files in my spotify playlist for around 6 months with no issue. Bu...

Alfredo

Roadie

3679 Views

7 replies

0 likes

  • 3679 Views
  • 7 replies
  • 0 likes

Enable RANDOM for Daily Mix

I use my Daily Mix almost every day and for the most part the music is spot on. The problem, however, is that everytime I click on them the playlist starts to play from the beginning AGAIN and the RANDOM button is disabled. Clearly this functionality...

Regular

  I use my Daily Mix almost every day and for the most part the music is spot on.   The problem, however, is that everytime I click on them the playlist starts to play from the beginning...

dschmunis

Regular

3060 Views

2 replies

0 likes

  • 3060 Views
  • 2 replies
  • 0 likes

My button bar changed and I can not get it back

PlanPremiumCountryArgentina DeviceIphone 6sOperating SystemiOS 11.4.1My button bar changed, and I do not know how / can not return it to how it was before afterbefore

Casual Listener

Plan Premium Country Argentina   Device Iphone 6s Operating System iOS 11.4.1 My button bar changed, and I do not know how / can not return it to how it was before     af...

ezebs

Casual Listener

793 Views

2 replies

0 likes

  • 793 Views
  • 2 replies
  • 0 likes