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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 45876 Views
  • 15 replies
  • 36 likes
  • 45876 Views
  • 15 replies
  • 36 likes

Deep House 2.0

Hi Guys, I have a huge Deep House playlist with almost 500 tracks. I update daily so you can heat all the ned music. This playlist is for all of you how love Deep House. https://open.spotify.com/user/lumare/playlist/5T35P3MPdzfKlnDaes988l?si=HOJAGQFW...

  • Newbie
  • Hi Guys,    I have a huge Deep House playlist with almost 500 tracks. I update daily so you can heat all the ned music. This playlist is for all of you how love Deep House.   https...
  • Ubbo
  • Gig Goer
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

spotify update (5/26/2018)

PlanFreeCountry IndonesiaDeviceiPhone 6Operating SystemiOS 9 My Question or Issue Did spotify just update itself? Without the user's permission? Without going through the app store?

  • Newbie
  • Plan Free Country  Indonesia Device iPhone 6 Operating System iOS 9   My Question or Issue  Did spotify just update itself? Without the user's permission? Without going throu...
  • Loxer
  • Community Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Audio skipping like a scratched cd on my app

PlanPremiumCountry USADeviceiPhone 6sOperating SystemiOS 11.3.1 My Question or Issue the audio on my app over the last couple of months has been skipping like scrattched cd for 3-5 seconds sometimes and its really annoying and it kills my vibe while ...

  • Newbie
  • Plan Premium Country  USA Device iPhone 6s Operating System iOS 11.3.1  My Question or Issue  the audio on my app over the last couple of months has been skipping like scrattc...
  • 645 Views
  • 0 replies
  • 5 likes
  • 645 Views
  • 0 replies
  • 5 likes

Shuffle does not work

Spotify Username PlanFree/PremiumCountry Device(iPhone 6s)Operating System My Question or Issue I have been having problems with playing my playlists. Every time I enter the app and shuffle my playlist it begins from the first song and goes straight ...

  • Newbie
  •   Spotify Username   Plan Free/Premium Country   Device (iPhone 6s) Operating System   My Question or Issue  I have been having problems with playing my playlists...
  • nancygraz
  • Newbie
  • 381 Views
  • 1 replies
  • 2 likes
  • 381 Views
  • 1 replies
  • 2 likes

Arist’s radios

Does anyone who has the new Spotify update for mobile devices know how to access artist’s radios.. what I mean is there use to be a feature if you clicked the artist that said artist radio for that artist and I can’t find it anymore.PlanFreeCountry U...

  • Casual Listener
  • Does anyone who has the new Spotify update for mobile devices know how to access artist’s radios.. what I mean is there use to be a feature if you clicked the artist that said artist radio for that a...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Spotify Premium user being forced to have recommended songs on personal playlists

PlanPremiumCountryUKPhoneiphone 7 plusOperating SystemiOSMy Question or IssueHello,Recently, my playlists have had recommended songs added to them.I am using Spotify on an iPhone and have tried deleting and reinstalling the app.I have also turned off...

  • Casual Listener
  • Plan Premium Country UK Phone iphone 7 plus Operating System iOS My Question or Issue Hello, Recently, my playlists have had recommended songs added to them. I am using Spotify on an iPhon...
  • 400 Views
  • 0 replies
  • 1 likes
  • 400 Views
  • 0 replies
  • 1 likes

New update

PlanFreeCountry United States Device(iPhone 6)Operating System(iOS 10) My Question or Issuethe new update is awful I updated today and since then all my music has been unsaved and I can’t shuffle play from my saved songs anymore.

  • Newbie
  • Plan Free Country  United States  Device (iPhone 6) Operating System (iOS 10)   My Question or Issue the new update is awful I updated today and since then all my music has b...
  • Hubo
  • Community Legend
  • 486 Views
  • 1 replies
  • 2 likes
  • 486 Views
  • 1 replies
  • 2 likes

Playlists disapeared from my old ipod 3rd gen

PlanPremiumCountryLuxembourgDeviceIpod 3rd gen 2009Operating SystemiOS 4.2.1 (no newer version supported)Spotify version 0.4.24.65 (last supported version for this OS)My Question or IssueSince yesterday all of a sudden my playlist page is blank.It ca...

  • Newbie
  • Plan Premium Country Luxembourg Device Ipod 3rd gen 2009 Operating System iOS 4.2.1 (no newer version supported) Spotify version 0.4.24.65 (last supported version for this OS) My Question or...
  • Maxim
  • Spotify Star
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Broken playlist

PlanPremiumCountry USA DeviceiPhone 7Operating SystemiOS 11.3.1 My Question or Issue I have a large playlist (2224 songs) which is suddenly having an issue. Starting at about Song #73 pretty much nothing will play from my iPhone - but it works fine f...

  • Casual Listener
  • Plan Premium Country  USA  Device iPhone 7 Operating System iOS 11.3.1   My Question or Issue  I have a large playlist (2224 songs) which is suddenly having an issue. St...
  • synthetikeyes
  • Casual Listener
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Solved!! Why are so many features removed?

I finally decided to give Spotify a try. Looking around the internet it appeared to have a lot of features I liked. Ability to add iTunes playlist, then I discovered that was removed. A Roku app, then I discovered it was removed. The ability to use S...

  • Casual Listener
  • I finally decided to give Spotify a try.   Looking around the internet it appeared to have a lot of features I liked.   Ability to add iTunes playlist, then I discovered that was removed. &...
  • Theothistle
  • Roadie
  • 1161 Views
  • 2 replies
  • 4 likes
  • 1161 Views
  • 2 replies
  • 4 likes

Songs won’t play - only shows cover album photo

PlanFreeCountry CanadaDevice(iPhone 7Operating System(iOS 10 My Question or Issue Hey - so I had switched from premium to free because I needed to cut down expenses. I can hear songs just fine on my Mac as I would expect. But on my iPhone (where I mo...

  • Newbie
  •     Plan Free Country  Canada Device (iPhone 7 Operating System (iOS 10   My Question or Issue   Hey - so I had switched from premium to free because I needed to...
  • 402 Views
  • 0 replies
  • 0 likes
  • 402 Views
  • 0 replies
  • 0 likes

Superuser Contribution New Update Deleted Saved/Faved Songs

On the old Spotify had roughly 5,200 saved songs. Today when the new update for Spotify was released, I only have near 2,100 songs. More than half of my songs were deleted/unsaved. Why is that? What happened? Additionally this new update is confusing...

  • Casual Listener
  • On the old Spotify had roughly 5,200 saved songs. Today when the new update for Spotify was released, I only have near 2,100 songs. More than half of my songs were deleted/unsaved. Why is that? What ...
  • kmacc
  • Casual Listener
  • 3388 Views
  • 11 replies
  • 3 likes
  • 3388 Views
  • 11 replies
  • 3 likes

No option for mono audio listening

In my backyard, I have a left speaker on one end of my back wall and I have a right speake on the other end of that wall and there is about 30 ft. between them. Unless I sit/stand right in the middle of the two speakers when I'm in backyard, music on...

  • Casual Listener
  • In my backyard, I have a left speaker on one end of my back wall and I have a right speake on the other end of that wall and there is about 30 ft. between them.  Unless I sit/stand right in the ...
  • dmorg
  • Casual Listener
  • 61638 Views
  • 9 replies
  • 83 likes
  • 61638 Views
  • 9 replies
  • 83 likes

How do you rearrange the order that playlists are listed (iPhone)

I am trying to figure out how to rearrange my playlists on the iOS app. I can't seem to find the option to rearrange them without needing to use the desktop app. I see that I can sort by Custom or Name, but I am trying to find a way to manually drag ...

  • Casual Listener
  • I am trying to figure out how to rearrange my playlists on the iOS app. I can't seem to find the option to rearrange them without needing to use the desktop app. I see that I can sort by Custom or Na...
  • Volcanon
  • Casual Listener
  • 19723 Views
  • 6 replies
  • 14 likes
  • 19723 Views
  • 6 replies
  • 14 likes

Se me borra la música descargada

Buenos días. Tengo un problema con una playlist. Cuando la intento descargar o seguir se me borra toda la música que tengo descargada, no sé si será un problema de esa playlist en específico o mi cuenta, es la de Dua Lipa dejo una foto

  • Newbie
  • Buenos días. Tengo un problema con una playlist. Cuando la intento descargar o seguir se me borra toda la música que tengo descargada, no sé si será un problema de esa playlist en específico o mi cue...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

App doesn't open where last last session ended

My Spotify has developed amnesia. In all the years I've been using Spotify, when I opened the app it was always right where I left it -- it remembered which playlist, which song, and where in that song I had paused or ended my last session. But for s...

  • Visitor
  • My Spotify has developed amnesia.   In all the years I've been using Spotify, when I opened the app it was always right where I left it -- it remembered which playlist, which song, and where i...
  • 596 Views
  • 0 replies
  • 1 likes
  • App amnesia
  • 596 Views
  • 0 replies
  • 1 likes

nuova versione

Come ordinare le canzoni nella nuova versione? 

  • Newbie
  • Come ordinare le canzoni nella nuova versione? 
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Anyone else having playback issues?

I am running the latest version of IOS (11.3.1) on an iPod Touch 6g. For the last several months, Spotify has utterly failed to do its one job: play quality music. I am getting CONSTANT playback glitching, skipping, pausing and fast forwarding no mat...

  • Casual Listener
  • I am running the latest version of IOS (11.3.1) on an iPod Touch 6g. For the last several months, Spotify has utterly failed to do its one job: play quality music. I am getting CONSTANT playback glit...
  • pmtwiss
  • Casual Listener
  • 1875 Views
  • 3 replies
  • 3 likes
  • 1875 Views
  • 3 replies
  • 3 likes

RADIO STATION

PlanPremiumCountry Viet NamDevice(iPhone 8 plus)Operating System(iOS the latest version) My Question or Issue : Radio station. I couldnt find radio station on spotify by phone even I use premium account. Would anyone tell me what's wrong? Many thanks

  • Visitor
  • Plan Premium Country  Viet Nam Device (iPhone 8 plus) Operating System (iOS the latest version)   My Question or Issue : Radio station.   I couldnt find radio station on spo...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes