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New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 14379 Views
  • 1 replies
  • 1 likes
  • 14379 Views
  • 1 replies
  • 1 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 83427 Views
  • 125 replies
  • 33 likes
  • 83427 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 19428 Views
  • 8 replies
  • 0 likes
  • 19428 Views
  • 8 replies
  • 0 likes

JVC radio

Just got a JVC radio for my truck and Spotify won’t let me pick any song I want it just shows the Spotify emblem. I can shuffle from the radio but can’t use app on my phone while it playing on the radio

  • Casual Listener
  • Just got a JVC radio for my truck and Spotify won’t let me pick any song I want it just shows the Spotify emblem. I can shuffle from the radio but can’t use app on my phone while it playing on the ra...
  • Marigarrett99
  • Casual Listener
  • 1201 Views
  • 2 replies
  • 1 likes
  • 1201 Views
  • 2 replies
  • 1 likes

Solved!! Where is the Spotify Running option for playlist based on personal taste / library?

This summer I tried Spotify running and was able to select an option that picked tracks that matched my BPM based on my Library. It was great. I was going to get back into Spotify Running today and can't find that option. Has it been eliminated (oooo...

  • Roadie
  • This summer I tried Spotify running and was able to select an option that picked tracks that matched my BPM based on my Library. It was great.   I was going to get back into Spotify Running to...
  • JJRunner
  • Casual Listener
  • 37203 Views
  • 20 replies
  • 1 likes
  • 37203 Views
  • 20 replies
  • 1 likes

Spotify app keeps freezing on IOS 11

So frustrated. The app keeps freezing on my iphone, IOS 11. Have reinstalled a number of times but still happening. Only solution so far is to close the app and reopen at leat 3 times before it unfreezes. Anybody else having this issue? Any solutions...

  • Newbie
  • So frustrated. The app keeps freezing on my iphone, IOS 11.  Have reinstalled a number of times but still happening.  Only solution so far is to close the app and reopen at leat 3 times bef...
  • Didymosqwery
  • Newbie
  • 2679 Views
  • 1 replies
  • 7 likes
  • 2679 Views
  • 1 replies
  • 7 likes

Carplay : spotify volume very low!?

Hi Community! I've been using Spotify Premium for years now. I used to listen to it in my cars through bluetooth. Since I now have a new Volkswagen with Carplay, i stopped using BT. I'm not entirely satisfied with the Spotify Carplay app: sound volum...

  • Casual Listener
  • Hi Community!   I've been using Spotify Premium for years now.   I used to listen to it in my cars through bluetooth.   Since I now have a new Volkswagen with Carplay, i stopped ...
  • RaHzElChO
  • Casual Listener
  • 34464 Views
  • 13 replies
  • 3 likes
  • 34464 Views
  • 13 replies
  • 3 likes

Spotify premium and offline music

If i dont renewal my premium Sub the offline music will be available next time i become premium again?

  • Newbie
  • If i dont renewal my premium Sub the offline music will be available next time i become premium again?
  • phan_times
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Local File Album Art Not Appearing

Recently moved some albums from my local files to my spotify account. However, after adding the album art, I noticed that it did not appear on my Iphone 6. Instead, I see a gray music note. Any solutions to this?

SpotifyProblem1.jpg SpotifyProblem2.jpg
  • Newbie
  • Recently moved some albums from my local files to my spotify account. However, after adding the album art, I noticed that it did not appear on my Iphone 6. Instead, I see a gray music note. Any solut...
  • ab-995
  • Composer
  • 2770 Views
  • 1 replies
  • 0 likes
  • 2770 Views
  • 1 replies
  • 0 likes

itunes music / playlists on iPhone

Hi, I've got premium now, and I imported my itunes playlists onto the mac app no problem, but when I log in on my phone, the music in my playlists (imported from itunes) doesn't show up. It just shows up as a bunch of empty playlists. It works fine o...

  • Newbie
  • Hi,   I've got premium now, and I imported my itunes playlists onto the mac app no problem, but when I log in on my phone, the music in my playlists (imported from itunes) doesn't show up. It ...
  • Jd02
  • Newbie
  • 1168 Views
  • 1 replies
  • 1 likes
  • 1168 Views
  • 1 replies
  • 1 likes

Solved!! "Repeat One" functionality question

Good day: I've tried to search for this on the board, but I couldn't find it. If this has been asked before, please forgive me. I am curious about the "Repeat One" functionality for the Spotify iOS app, compared to the desktop versions. Let's say I'm...

  • Casual Listener
  • Good day:   I've tried to search for this on the board, but I couldn't find it. If this has been asked before, please forgive me. I am curious about the "Repeat One" functionality for t...
  • DillPickleChipz
  • Newbie
  • 236528 Views
  • 15 replies
  • 6 likes
  • 236528 Views
  • 15 replies
  • 6 likes

Solved!! Can't download the music for offline use

Hi all, I'm using the premium service but everytime I save the music to 'my songs' list.. It won't download! Which means I can't listen to that particular song offline. Any idea why?

  • Casual Listener
  • Hi all, I'm using the premium service but everytime I save the music to 'my songs' list.. It won't download! Which means I can't listen to that particular song offline. Any idea why?
  • Candyrush62
  • Newbie
  • 217770 Views
  • 24 replies
  • 3 likes
  • 217770 Views
  • 24 replies
  • 3 likes

Solved!! Device won't show up in Devices

I've been using Spotify since the Fall of 2012 and have loved it. I used to use the app on my iPhone 4 and everything worked great.... until I recently upgraded to an iPhone 5. My iPhone 5 isn't showing up in the Devices section on my Desktop app and...

  • Visitor
  • I've been using Spotify since the Fall of 2012 and have loved it. I used to use the app on my iPhone 4 and everything worked great.... until I recently upgraded to an iPhone 5. My iPhone 5 isn't show...
  • pejot
  • Newbie
  • 109120 Views
  • 12 replies
  • 0 likes
  • 109120 Views
  • 12 replies
  • 0 likes

Missing buttons on album view

The back button and ellipse buttons that usually appear in the upper left and right corners of album view mysteriously disappear. They seem to reappear when I close and re-open the app, only to disappear again after one viewing. I’m on iOS 11.2.6 for...

  • Newbie
  • The back button and ellipse buttons that usually appear in the upper left and right corners of album view mysteriously disappear. They seem to reappear when I close and re-open the app, only to disap...
  • ab-995
  • Composer
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Top Recommendations doesn't update. Help please!

Discover > 'Top Recommendations' doesn't update during couple weeks.What I have to do?iPhone 7 PlusiOS 11.2.5Spotify version 8.4.40

  • Casual Listener
  • Discover > 'Top Recommendations' doesn't update during couple weeks. What I have to do? iPhone 7 Plus iOS 11.2.5 Spotify version 8.4.40
  • ab-995
  • Composer
  • 452 Views
  • 1 replies
  • 1 likes
  • 452 Views
  • 1 replies
  • 1 likes

i cast via iphone to home receiver. starting a week ago when the phone rings the music stops. wth?

i cast from my iphone to receiver at home. as of one week ago when a call comes in the music stops. it was always possible to talk on phone and listen to spotify premium at the same time. anyone know?

  • Newbie
  • i cast from my iphone to receiver at home. as of one week ago when a call comes in the music stops. it was always possible to talk on phone and listen to spotify premium at the same time.  anyon...
  • ab-995
  • Composer
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Spotify iOS app eats up more and more storage space over time

I'm encountering what seems to be a bug with the iOS Spotify app. I have only one playlist that I have downloaded for offline use with about 110 songs. I've gone through several repetitions of the following. 1. Spotify says it won't download any more...

  • Regular
  • I'm encountering what seems to be a bug with the iOS Spotify app. I have only one playlist that I have downloaded for offline use with about 110 songs. I've gone through several repetitions of the fo...
  • henningb
  • Regular
  • 780 Views
  • 1 replies
  • 0 likes
  • 780 Views
  • 1 replies
  • 0 likes

Your running mix

Hello!Please bring back “your running mix”.The other playlists for training on Spotify are terrible with music that doesn’t motivate you at all.The music is really boring to listen to and you can’t adjust the running/walking tempo during exercise.”Yo...

  • Newbie
  • Hello! Please bring back “your running mix”.The other playlists for training on Spotify are terrible with music that doesn’t motivate you at all.The music is really boring to listen to and you can’t...
  • Running123
  • Casual Listener
  • 1217 Views
  • 1 replies
  • 8 likes
  • 1217 Views
  • 1 replies
  • 8 likes

Lost my playlist

I recently changed my phone provider, with whom I also had spotify premium with. When I cancelled my phone subscription, I had to register once again with spotify. When I did this, my playlists or music is no longer available. How can I get this back...

  • Visitor
  • I recently changed my phone provider, with whom I also had spotify premium with.  When I cancelled my phone subscription, I had to register once again with spotify.  When I did this, my pla...
  • ab-995
  • Composer
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Question on how thumbs up/down effect music.

Hello there, thanks for reading my question. I wasn’t sure what category or community to put this in as it doesn’t seem to fit any of them well... but I just am curious how the thumbs up/down data works compared to Pandora (as I was previously a Pand...

  • Newbie
  • Hello there, thanks for reading my question. I wasn’t sure what category or community to put this in as it doesn’t seem to fit any of them well... but I just am curious how the thumbs up/down data wo...
  • ab-995
  • Composer
  • 1146 Views
  • 1 replies
  • 0 likes
  • 1146 Views
  • 1 replies
  • 0 likes

Solved!! An error occured

This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Facebook). I've also attempted removing the app and reinst...

  • Casual Listener
  • This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Faceboo...
  • Ivy_burger
  • Newbie
  • 92224 Views
  • 29 replies
  • 2 likes
  • 92224 Views
  • 29 replies
  • 2 likes

Re-Arrange Playlist

I have an iPhone X. Spotify app lists all playlists alphabetically. I’d like to sort by most recent? How do I make this change?

  • Newbie
  • I have an iPhone X. Spotify app lists all playlists alphabetically. I’d like to sort by most recent? How do I make this change? 
  • ab-995
  • Composer
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

Turn off spotify connect?

Hi, I'd like to know how to turn off spotify connect, it is not a function I like to have turn on automatically when it detects other devices in the network.Many thanks

  • Regular
  • Hi, I'd like to know how to turn off spotify connect, it is not a function I like to have turn on automatically when it detects other devices in the network. Many thanks
  • notnotandrea
  • Newbie
  • 28499 Views
  • 92 replies
  • 19 likes
  • 28499 Views
  • 92 replies
  • 19 likes