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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 962 Views
  • 2 replies
  • 6 likes
  • 962 Views
  • 2 replies
  • 6 likes

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 16125 Views
  • 1 replies
  • 2 likes
  • 16125 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 88985 Views
  • 125 replies
  • 33 likes
  • 88985 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 20892 Views
  • 8 replies
  • 0 likes
  • 20892 Views
  • 8 replies
  • 0 likes

Account hacked

Hi I recently figured that my account was hacked. I changed my email address and my password. Is there any way to find out how many devices now using my account??

  • Casual Listener
  • Hi I recently figured that my account was hacked. I changed my email address and my password. Is there any way to find out how many devices now using my account??
  • user-removed
  • Not applicable
  • 503 Views
  • 4 replies
  • 0 likes
  • 503 Views
  • 4 replies
  • 0 likes

Connect Spotify to TV in RV with WiFi but no internet?

I have an RV (actually a horse trailer with living quarters) and would love to be able to use Spotify in the trailer. There are two Roku tvs in the trailer and the main tv plays through the stereo so my goal is to get Spotify to the tv as simply as p...

  • Casual Listener
  • I have an RV (actually a horse trailer with living quarters) and would love to be able to use Spotify in the trailer.   There are two Roku tvs in the trailer and the main tv plays through the st...
  • Keanu_C
  • Spotify Star
  • 886 Views
  • 3 replies
  • 0 likes
  • 886 Views
  • 3 replies
  • 0 likes

Using Google ChromeCast

Hi, I have an Apple iPhone 6s and a Google Chromecast. Unfortunately it is not working, it always has worked but today it won’t work. The issue is the following: everything seems to work fine, I can connect my phone to my chromecast with Spotify. But...

  • Casual Listener
  • Hi,   I have an Apple iPhone 6s and a Google Chromecast. Unfortunately it is not working, it always has worked but today it won’t work. The issue is the following: everything seems to work fin...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Bluetooth Iphone won't connect

Hello , I am having a problem with my iphone not connection to my car. the phone is conencted to the stereo however it only plays on the phone and not on the vehicle. On the stereo screen it shows the song I am playing but won't play in the car speak...

  • Newbie
  • Hello ,   I am having a problem with my iphone not connection to my car. the phone is conencted to the stereo however it only plays on the phone and not on the vehicle. On the stereo screen it...
  • Bethany_Dawn
  • Community Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

spotify wont connect to bmw connected drive

since the lastest iOS and spotify update (both on the same day for me, yey) spotify wont connect to bmw connected drive, If I go and tell the car to connect to my apps it sits there until I get bored but never connects. Ive also tried playing over bl...

  • Regular
  • since the lastest iOS and spotify update (both on the same day for me, yey) spotify wont connect to bmw connected drive, If I go and tell the car to connect to my apps it sits there until I get bored...
  • dave0688
  • Casual Listener
  • 14731 Views
  • 10 replies
  • 0 likes
  • 14731 Views
  • 10 replies
  • 0 likes

Premium can’t be purchased

I have iPhone 5s, If I try to get premium there is no option to get it, it simply says premium can’t be purchased. Any help?

  • Newbie
  • I have iPhone 5s, If I try to get premium there is no option to get it, it simply says premium can’t be purchased. Any help?
  • estebanGramaj0
  • Gig Goer
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Hi, I have this problem that when I try to search an artist (Danien & Theø) nothing shows up, why?

All my friends are able to find this artist, but I can’t even if I use a link that they send me, it doesn’t work

  • Newbie
  • All my friends are able to find this artist, but I can’t even if I use a link that they send me, it doesn’t work
  • Hubo
  • Community Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Content error

I am trying to share my playlists on twitter. I am testing this out by sharing to my own tiwtter accounts. When I share the playlist, I get the #NowPlaying message with a link to the playlist. When I click on the link, I get an error message : "Conte...

  • Newbie
  • I am trying to share my playlists on twitter.  I am testing this out by sharing to my own tiwtter accounts.  When I share the playlist, I get the #NowPlaying message with a link to the play...
  • rebe_riverdom
  • Newbie
  • 948 Views
  • 1 replies
  • 0 likes
  • 948 Views
  • 1 replies
  • 0 likes

Solved!! Can i sync my Ipod nano with spotify?

I have an ipod nano and i cant sync he with spotify. I´ve seen that i can put my spotify music there. But i dont understand the process at all. I conect the ipod to desktop version, but the app dont recognizes the ipod and dont pops up the bar "devic...

  • Newbie
  • I have an ipod nano and i cant sync he with spotify. I´ve seen that i can put my spotify music there. But i dont understand the process at all. I conect the ipod to desktop version, but the app dont ...
  • hkite1990
  • Newbie
  • 75212 Views
  • 11 replies
  • 0 likes
  • 75212 Views
  • 11 replies
  • 0 likes

Solved!! Ad doesn’t work

Every time after an ad English man says ”Thank you for listening.....” music stops and whole queue disappears! It has happend over ten times and I’m so done with this app..

  • Newbie
  • Every time after an ad English man says ”Thank you for listening.....” music stops and whole queue disappears! It has happend over ten times and I’m so done with this app..
  • user-removed
  • Not applicable
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

Solved!! Can’t log into the correct Facebook account

So for the past 6 years or so I’ve used my dad’s Facebook account as my main Spotify account, as it carries all my personal playlists and whatnot. He doesn’t ever use it so I’ve sorta laid claim to it. However, recently, I was greeted to a logged out...

  • Newbie
  • So for the past 6 years or so I’ve used my dad’s Facebook account as my main Spotify account, as it carries all my personal playlists and whatnot. He doesn’t ever use it so I’ve sorta laid claim to i...
  • user-removed
  • Not applicable
  • 601 Views
  • 1 replies
  • 0 likes
  • 601 Views
  • 1 replies
  • 0 likes

Solved!! Logged in and am getting someone else’s scanchy music. Help! Gie me a # to call!

I logged in. I went to get one of my play lists and there is all of this horrible music that is not what I’ve downloaded. Give me a number to call someone, This is just ridiculous that we pay every month and can’t speak to a person. Horrible!

  • Newbie
  • I logged in.  I went to get one of my play lists and there is all of this horrible music that is not what I’ve downloaded.  Give me a number to call someone,  This is just ridiculous t...
  • user-removed
  • Not applicable
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

itunes payment problem

app does not update the payment status from itunes. I have contacted apple and everytihng seems fine from their side, but the app does not update itself to premium

  • Newbie
  • app does not update the payment status from itunes. I have contacted apple and everytihng seems fine from their side, but the app does not update itself to premium
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Can’t listen to saved music

Ever since I updated around a week ago the library and radio tab are gone, there is a new interface and only three tabs with, home, your playlists, and search, all my saved songs turned into like and I can’t listen to them, I can only listen to my pl...

  • Casual Listener
  • Ever since I updated around a week  ago the library and radio tab are gone, there is a new interface and only three tabs with, home, your playlists, and search, all my saved songs turned into li...
  • Ricksoncosta
  • Casual Listener
  • 646 Views
  • 4 replies
  • 0 likes
  • 646 Views
  • 4 replies
  • 0 likes

ALL Songs are skipping

So I have premium Spotify and a stable wifi connection but EVERY song in EVERY playlist I listen to skips to the next song after getting 3 quarters through it. I will click back on the song and move the slider to the point just before it skips and it...

  • Casual Listener
  • So I have premium Spotify and a stable wifi connection but EVERY song in EVERY playlist I listen to skips to the next song after getting 3 quarters through it. I will click back on the song and move ...
  • Hailstorm14
  • Casual Listener
  • 869 Views
  • 5 replies
  • 0 likes
  • 869 Views
  • 5 replies
  • 0 likes

Solved!! Download playlist without WiFi connection (Iphone 4s)

Hi!I have searched around for this question as it seems to have been issued earlier.However, it seems that previous solution no longer exist. So, here it is again.I can't get my wifi working on my old Iphone 4s, so i'm kinda dependent on being able t...

  • Casual Listener
  • Hi! I have searched around for this question as it seems to have been issued earlier. However, it seems that previous solution no longer exist.   So, here it is again. I can't get my wifi w...
  • hannemanbr
  • Newbie
  • 103073 Views
  • 3 replies
  • 0 likes
  • 103073 Views
  • 3 replies
  • 0 likes

Solved!! 7 days trial gone for IOS?

Just bought a new Iphone and a friend told me that there is a 7 day free trial premium without entering any bank accounts when installing spotify on IOS for the firste time. Hmmm, Spotify app tell me that it is not possible to purchase premium with I...

  • Casual Listener
  • Just bought a new Iphone and a friend told me that there is a 7 day free trial premium without entering any bank accounts when installing spotify on IOS for the firste time. Hmmm, Spotify app tell me...
  • Maxim
  • Spotify Star
  • 5545 Views
  • 1 replies
  • 0 likes
  • 5545 Views
  • 1 replies
  • 0 likes

Solved!! Turn Genius on

For some reason the Genius Behind the Lyrics feature just turned off or went away or something. I liked the feature and would like to get it back, I didn’t turn it off or anything it just went away, it’s been a couple weeks and the rest of the people...

  • Casual Listener
  • For some reason the Genius Behind the Lyrics feature just turned off or went away or something. I liked the feature and would like to get it back, I didn’t turn it off or anything it just went away, ...
  • Pvlazzo
  • Newbie
  • 77160 Views
  • 8 replies
  • 1 likes
  • 77160 Views
  • 8 replies
  • 1 likes

Spotify won’t stream through bluetooth (IOS 11)

I have spotify premium. Been streaming via bluetooth in my car fine for sometime now. I was driving and my music suddenly stopped, looking at my phone it said it was still playing. I unlocked my phone and went to the Spotify app where it says “Playin...

  • Regular
  • I have spotify premium.  Been streaming via bluetooth in my car fine for sometime now.  I was driving and my music suddenly stopped, looking at my phone it said it was still playing. I unlo...
  • Ben369
  • Casual Listener
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Missing album: The Sole Inhabitant by Thomas Dolby

Why did The Sole Inhabitant by Thomas Dolby disappear? There is still a spotify page for it on the web, but it appears to be dead. https://open.spotify.com/album/6f1qUtfhqxDrm5NxY0rIPU

  • Casual Listener
  • Why did The Sole Inhabitant by Thomas Dolby disappear? There is still a spotify page for it on the web, but it appears to be dead.    https://open.spotify.com/album/6f1qUtfhqxDrm5NxY0rIPU...
  • BulmaroLazarin
  • Newbie
  • 2641 Views
  • 4 replies
  • 1 likes
  • 2641 Views
  • 4 replies
  • 1 likes