Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...
Visitor
36484 Views
40 replies
10 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
101745 Views
115 replies
12 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
430494 Views
129 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
298587 Views
61 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
PlanPremiumCountry GermanyDevice(iPhone X)Operating System(iOS 12) My Question or IssueHow the **bleep** can I completely disable Genius?I have already uninstalled "Genius"! I also have the latest version of Spotify and "behind the lyrics" is switche...
Plan Premium Country Germany Device (iPhone X) Operating System (iOS 12) My Question or Issue How the **bleep** can I completely disable Genius? I have already uninstalled "...
Community Legend
7543 Views
3 replies
1 likes
I’m really frustrated with the local files feature. I’ve been trying to work out how it works with no success. I’ve got a few albums I’d like to add to Spotify on my mobile but only one album appears on my phone in a playlist and the other ones don’t...
I’m really frustrated with the local files feature. I’ve been trying to work out how it works with no success. I’ve got a few albums I’d like to add to Spotify on my mobile but only one album a...
Casual Listener
1060 Views
1 replies
0 likes
PlanFree/PremiumCountry My Question or IssueI notice now there is no extreme setting in the app jsut "very high" is this setting the new extreme??
Plan Free/Premium Country My Question or Issue I notice now there is no extreme setting in the app jsut "very high" is this setting the new extreme??
Community Legend
802 Views
1 replies
0 likes
Plan PremiumDevice (iPhone 7)Operating System (iOS 11.4)Car: VW Passat 2017 with Discovery Pro for about a week now Spotify refuses to start properly on CarPlay. When connected car display gets buggy/ irresponsive and finally shows “Unable to connect...
Plan Premium Device (iPhone 7) Operating System (iOS 11.4) Car: VW Passat 2017 with Discovery Pro for about a week now Spotify refuses to start properly on CarPlay. When co...
Gig Goer
5006 Views
1 replies
0 likes
When I try to use spotify through USB in my car, music plays but I cant use the app itself. The logo stays on the screen (docked mode?) and I can access it as soon as I unplug the USB. I have an iphone 7 just updated to iOS 11.4.1. The radio is a new...
When I try to use spotify through USB in my car, music plays but I cant use the app itself. The logo stays on the screen (docked mode?) and I can access it as soon as I unplug the USB. I have...
Casual Listener
1351 Views
1 replies
0 likes
hey guys, I am using spotify on carplay, but as of yesterday it shows a blank screen on carplay, i updated the app, but still the same problem. its on ios 11.3.1. if i may say what kind of car--its a honda civic 2017....any hlep would be appreciated....
hey guys, I am using spotify on carplay, but as of yesterday it shows a blank screen on carplay, i updated the app, but still the same problem. its on ios 11.3.1. if i may say what kind of car...
Regular
51167 Views
9 replies
9 likes
PlanFreeCountryUnited States DeviceiPhone 8 My Question or IssueThere is no radio option on the mobile app. It is available on my desktop but not the mobile app. I have the latest update and have also un-installed and reinstalled and there still is n...
Plan Free Country United States Device iPhone 8 My Question or Issue There is no radio option on the mobile app. It is available on my desktop but not the mobile app. I have the ...
Community Legend
719 Views
1 replies
0 likes
Plan planing to have premiumCountry DeviceiPhone 6sOperating Systemios 10My Question or Issuei installed the app but it says that "spotify premium cant be purchased in this app". And the app is not the usual app. its weird. please help meee
Plan planing to have premium Country Device iPhone 6s Operating System ios 10 My Question or Issue i installed the app but it says that "spotify premium cant be purchased in thi...
Community Legend
2048 Views
1 replies
0 likes
Plan(Free/Premium) PremiumCountry USADevice iPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) iOS, up to date, as is Spotify version. My Question or Issue Spotify is randomly pausing and skipping songs when I'm listening. Not a bufferin...
Plan (Free/Premium) Premium Country USA Device iPhone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS, up to date, as is Spotify version. My Ques...
Casual Listener
5324 Views
4 replies
9 likes
PlanPremiumDeviceiPhone 6Operating SystemiOS 11.4 I’ve had a problem with the song not showing on the control center or lock screen, along with the album art being gone on lock screen and control center. It has been this way for a while, and I don’t ...
Plan Premium Device iPhone 6 Operating System iOS 11.4 I’ve had a problem with the song not showing on the control center or lock screen, along with the album art being gone on lock scr...
Community Legend
3655 Views
1 replies
0 likes
PlanFamily/PremiumCountryUSDevice(iPhone X)Operating SystemNewest OS My Question or IssueSpotify in Carplay in the Greek language says "Playlists" (in English). It should match the iOS language setting as it does in the iOS app itself which says "λίσ...
Plan Family/Premium Country USDevice (iPhone X) Operating System Newest OS My Question or Issue Spotify in Carplay in the Greek language says "Playlists" (in English). ...
Spotify
1321 Views
3 replies
0 likes
PremiumCountryGermany DeviceiPhone 8Ipad 2nd generation ios 11.03.1 My Question or Issue Maybe I am to dumb or I didn't research thoroughly, but I am unable to find any answer to my problem:I am running spotify premium on an ipad, which is connected ...
Premium Country Germany Device iPhone 8 Ipad 2nd generation ios 11.03.1 My Question or Issue Maybe I am to dumb or I didn't research thoroughly, but I am unable to find a...
Community Legend
1384 Views
1 replies
0 likes
Hi guyz, As the recent update with Spotify and Instagram we are able to share pl or songs directly to instagram stories. However while sharing a playlist to instagram story directly from spotify app the album cover shows 4 random song cover instead t...
Hi guyz, As the recent update with Spotify and Instagram we are able to share pl or songs directly to instagram stories. However while sharing a playlist to instagram story directly from spo...
Music Fan
4519 Views
5 replies
6 likes
PlanPremiumCountryFrance DeviceiPhone XOperating SystemiOS 11.4My Question or Issue Hi,When I play Spotify on my car through the bluetooth device Bovee1000, the song pauses after one second. The car displays the title of the song etc. During the 1st ...
Plan Premium Country France Device iPhone X Operating System iOS 11.4 My Question or Issue Hi, When I play Spotify on my car through the bluetooth device Bovee1000, the ...
Casual Listener
4259 Views
4 replies
1 likes
I have two Spotify accounts. Both only have a FREE subscription. One of the accounts only has 3 buttons at the bottom (+ premium), while the other has the standard 5. I switched to the 5 button account to the 3 button account because more of my playl...
I have two Spotify accounts. Both only have a FREE subscription. One of the accounts only has 3 buttons at the bottom (+ premium), while the other has the standard 5. I switched to the 5 button accou...
Gig Goer
6998 Views
9 replies
8 likes
Hey guys, I have 4 Chromecast Audios attached to multiple sterios throughout our house (lounge, living, bedroom and garage) and as part of this in Google Home have set up certain groups (whole house, kitchen/lounge etc). Up until the last few weeks a...
Hey guys, I have 4 Chromecast Audios attached to multiple sterios throughout our house (lounge, living, bedroom and garage) and as part of this in Google Home have set up certain groups (who...
Regular
2139 Views
11 replies
0 likes
PlanPremiumCountryItaly DeviceiPhone XOperating SystemiOS 11.4 Hello everyone, I state that is the first time I write here, I hope to be in the right place and in the right section. I have now Spotify for almost six years (premium), and only a few we...
Plan Premium Country Italy Device iPhone X Operating System iOS 11.4 Hello everyone, I state that is the first time I write here, I hope to be in the right place and in the righ...
Casual Listener
3799 Views
11 replies
1 likes
PlanFree/PremiumCountry US / Venezuela DeviceIphone 7Operating SystemiOS 11.4 My Question or IssueThere are plenty of songs from albums or playlists that I saved to my music that downloaded without my request, now my downloads limit is reached and I ...
Plan Free/Premium Country US / Venezuela Device Iphone 7 Operating System iOS 11.4 My Question or Issue There are plenty of songs from albums or playlists that I ...
Regular
2132 Views
7 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry Deviceiphone SEOperating System11.4.1 My Question or Issue So ... I forward/skip a song in a playlist by swiping ...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Device iphone SE Operating System 11.4.1 &...
Not applicable
945 Views
2 replies
0 likes
Plan: premiumDevice: iphone 6S and mac I've had local files on my iphone for as long as I've had spotify, but i recently had to transfer to a different iphone, and when I did my local files did not transfer. However, they are still present and workin...
Plan: premium Device: iphone 6S and mac I've had local files on my iphone for as long as I've had spotify, but i recently had to transfer to a different iphone, and when I did my local file...
Community Legend
682 Views
1 replies
0 likes
