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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

236235 Views

56 replies

13 likes

  • 236235 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158463 Views

507 replies

108 likes

  • 158463 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108179 Views

19 replies

38 likes

  • 108179 Views
  • 19 replies
  • 38 likes

Update causing major issues

I can't seem to shuffle my playlist. It will play the song from the beginning of the playlist. It also won't let me search for songs within my playlist, or rearrange the songs in any manner. How do I fix this issue?

Casual Listener

I can't seem to shuffle my playlist. It will play the song from the beginning of the playlist. It also won't let me search for songs within my playlist, or rearrange the songs in any manner. How do I...

325 Views

0 replies

1 likes

  • 325 Views
  • 0 replies
  • 1 likes

Seconds counter pt2

Hi new to community.... I recently downloaded the This Is Avicii playlist (May he RIP) I need the counter to stay on. I used to be able to double tap the timeline and it would stay on, but won’t now. Here is a question from last year that says it’s s...

Newbie

Hi 🙂 new to community.... I recently downloaded the This Is Avicii playlist (May he RIP) I need the counter to stay on. I used to be able to double tap the timeline and it would stay on, but won’t n...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Does Spotify works on ipod

I’m new to the Spotify I already got it on my iPhone I’m planning to get it for my iPod touch that I planned to get in just wondering will it work without wifi and does the account I got no when I registered the iPod have the same playlists

Newbie

I’m new to the Spotify I already got it on my iPhone I’m planning to get it for my iPod touch that I planned to get in just wondering will it work without wifi and does the account I got no when I re...

MattSuda

Spotify Star

25555 Views

1 replies

0 likes

  • 25555 Views
  • 1 replies
  • 0 likes

Can't search playlist or arrange songs?

The new update won't let me search within my playlist, or rearrange my playlist. It used to be able to in the old version, but now I can't?

Casual Listener

The new update won't let me search within my playlist, or rearrange my playlist. It used to be able to in the old version, but now I can't?

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

Saved songs

So I had a bunch of saved music under “songs” but then my app got updated a couple hours ago and I can’t find any of my saved music. There’s a favorites playlist but barely any of my songs are there. How do I find all my saved songs???

Newbie

So I had a bunch of saved music under “songs” but then my app got updated a couple hours ago and I can’t find any of my saved music. There’s a favorites playlist but barely any of my songs are there....

MattSuda

Spotify Star

1119 Views

1 replies

1 likes

  • 1119 Views
  • 1 replies
  • 1 likes

Daily Mixes won't generate

I am using Spotify on the iOS platform, and I haven't seen any Daily Mixes. I have seen, however, the Welcome Mix and the Discover Weekly playlists. When I search "Daily Mix", the Daily Mix genre comes up, and it says that they are still being worked...

Newbie

I am using Spotify on the iOS platform, and I haven't seen any Daily Mixes. I have seen, however, the Welcome Mix and the Discover Weekly playlists. When I search "Daily Mix", the Daily Mix genre com...

307 Views

0 replies

0 likes

  • 307 Views
  • 0 replies
  • 0 likes

There’s no browse button

I’ve tried updating it, uninstalling Spotify and then reinstalling it but the browse button won’t come back

Newbie

I’ve tried updating it, uninstalling Spotify and then reinstalling it but the browse button won’t come back

MattSuda

Spotify Star

680 Views

1 replies

0 likes

  • 680 Views
  • 1 replies
  • 0 likes

Version 8.4.48.526 On iPhone X

Queue is missing from the now playing screen and sometimes it switches to a badly cropped album artwork. Now I have to tap the artwork before I can use any of the controlls. New interface is annoying to use and I can’t see the full artwork anymore. B...

Newbie

Queue is missing from the now playing screen and sometimes it switches to a badly cropped album artwork. Now I have to tap the artwork before I can use any of the controlls. New interface is annoying...

278 Views

0 replies

0 likes

  • 278 Views
  • 0 replies
  • 0 likes

I need help

Whenever I decided to listen to music on Spotify, the song never changes on my home Screen. The song changes on the app and it plays perfectly but when I click out, the different song doesn’t show up on the home screen. It’s looks like it’s stuck or ...

Newbie

Whenever I decided to listen to music on Spotify, the song never changes on my home Screen. The song changes on the app and it plays perfectly but when I click out, the different song doesn’t show up...

Keanu_C

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Update 8.4.49.364 Issues

The new update that happened to my phone yesterday (4/19/18) totally **bleep** up my spotify app experience on my iphone.My radio stations are gone and the radio feature isn't available anymore and i can't access it on the app. I deleted the app and ...

Casual Listener

The new update that happened to my phone yesterday (4/19/18) totally **bleep** up my spotify app experience on my iphone. My radio stations are gone and the radio feature isn't available anymore and...

Cherrie

Casual Listener

1796 Views

5 replies

2 likes

  • 1796 Views
  • 5 replies
  • 2 likes

Kenwood kdc-x302

So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult to do. All I get is the Spotify logo and then have...

Newbie

So whenever I connect my phone to my kdx-x302 deck it locks my phone out of the app, and won’t let me control anything. I know they’ve got that “navigate on the deck” option but it’s way to difficult...

amcbride

Casual Listener

7905 Views

13 replies

3 likes

  • 7905 Views
  • 13 replies
  • 3 likes

Search function does not work

As of yesterday I do have premium. Today the search function (loop) does not work. With first letter entering I do get error message "error occured try again"

Casual Listener

As of yesterday I do have premium. Today the search function (loop) does not work. With first letter entering I do get error message "error occured try again"  

Nico

Community Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Local Files

So I just got a iphone from android and downloading songs from my computer to android had 0 problems and now with apple the songs aren't even showing up like I have a playlist of entierly local file songs from a unreleased album and when I go to that...

Casual Listener

So I just got a iphone from android and downloading songs from my computer to android had 0 problems and now with apple the songs aren't even showing up like I have a playlist of entierly local file ...

Nico

Community Legend

691 Views

1 replies

0 likes

  • 691 Views
  • 1 replies
  • 0 likes

shuffle doesn't work.

shuffle doesn't work when I play music using the app on my phone it only plays 20 or 30 songs and then repeats itself even if I have more around 400 songs. Whats wrong with the app? has anyone else noticed it? tried to look answers online but a lot o...

Newbie

shuffle doesn't work when I play music using the app on my phone it only plays 20 or 30 songs and then repeats itself even if I have more around 400 songs. Whats wrong with the app? has anyone else n...

439 Views

0 replies

1 likes

  • 439 Views
  • 0 replies
  • 1 likes

Superuser Contribution Account problems!!!!

So I had an account a few years ago and I quit using it. About six months ago I made a new account with my second email address and have premium ever since. I just forgot my password and tried logging out and resetting it but when I logged in it open...

Newbie

So I had an account a few years ago and I quit using it. About six months ago I made a new account with my second email address and have premium ever since. I just forgot my password and tried loggin...

Melody

Spotify

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

App won’t allow me to login

Just loaded app onto my iPhone 7. The app won’t allow to be click login or create new account. Have tried to delete and reload a few times and nothing.

Visitor

Just loaded app onto my iPhone 7. The app won’t allow to be click login or create new account. Have tried to delete and reload a few times and nothing.

user-removed

Not applicable

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Superuser Contribution Scrolling through songs causes crash

If I scroll through my saved songs, and scroll as far as “R” the app freezes for a few seconds, and then immediately crashes. This happens every single time. (iOS 11.2.6, iPhone 6 Plus)

Casual Listener

If I scroll through my saved songs, and scroll as far as “R” the app freezes for a few seconds, and then immediately crashes. This happens every single time. (iOS 11.2.6, iPhone 6 Plus)

dannychewessa

Casual Listener

1451 Views

5 replies

0 likes

  • 1451 Views
  • 5 replies
  • 0 likes

Can't find saved songs?

Hello, So the new spotify update is really confusing. I had saved a bunch of music and I can't find out where they all went. Only 25% are in the 'Favorites' playlist. There's no library or anything... just playlists.

Visitor

Hello,   So the new spotify update is really confusing. I had saved a bunch of music and I can't find out where they all went. Only 25% are in the 'Favorites' playlist. There's no library or a...

MattSuda

Spotify Star

23313 Views

2 replies

6 likes

  • 23313 Views
  • 2 replies
  • 6 likes

Spotify iOS Premium is skipping songs

After about 10-20 seconds, the app skips to the next song.

Newbie

After about 10-20 seconds, the app skips to the next song.

user-removed

Not applicable

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes