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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

228197 Views

53 replies

13 likes

  • 228197 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152383 Views

507 replies

108 likes

  • 152383 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106552 Views

19 replies

38 likes

  • 106552 Views
  • 19 replies
  • 38 likes

Solved!! Won't sign me in on a new iPhone I am trying to install on

I've just d/l'd the app to a new iPhone i got. After entering my login info, it just hangs, just showing those three circles as if it's trying to log in. I can log into my new laptop fine, so I know the account info is fine.

Regular

I've just d/l'd the app to a new iPhone i got.  After entering my login info, it just hangs, just showing those three circles as if it's trying to log in.  I can log into my new laptop fine...

Nico

Community Legend

1714 Views

9 replies

0 likes

  • 1714 Views
  • 9 replies
  • 0 likes

Folder Downloads

Hi, Is there any way to download all playlists/albums in a folder, ideally automatically downloading any new playlists/albums added to that folder? Cheers in advance

Newbie

Hi,    Is there any way to download all playlists/albums in a folder, ideally automatically downloading any new playlists/albums added to that folder?   Cheers in advance &nbs...

Nico

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Music cuts out

So my music will randomly cut out but only on my playlists. And I have my WiFi on. It will just randomly cut out. What should I do ?

Newbie

So my music will randomly cut out but only on my playlists. And I have my WiFi on. It will just randomly cut out. What should I do ? 

Nico

Community Legend

904 Views

1 replies

0 likes

  • 904 Views
  • 1 replies
  • 0 likes

Random skips

When I go to play a song on my phone, it would sometimes skip that song. Since I’m not using premium, that’s pretty annoying for me since I can’t go back to that song. Is there any fix for this? Thx.

Newbie

When I go to play a song on my phone, it would sometimes skip that song. Since I’m not using premium, that’s pretty annoying for me since I can’t go back to that song. Is there any fix for this? Thx.

Robert_W

Community Legend

534 Views

1 replies

1 likes

  • 534 Views
  • 1 replies
  • 1 likes

x

,

Casual Listener

,

Maxim

Spotify Star

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes

New updates

I am a consistent user of this app and have never purchased premium I got the masters update on my phone and find it very hard to use. Only 1 out of 5 of all my albums have saved and I can’t find any songs. I also can’t access my friends account to f...

Casual Listener

I am a consistent user of this app and have never purchased premium I got the masters update on my phone and find it very hard to use. Only 1 out of 5 of all my albums have saved and I can’t find any...

MattSuda

Spotify Star

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Cannot login with facebook on my iphone

Hi, i spent 2 hours reading existing posts on that topic and try some of the suggestions unsuccessfully. Ä i got no error message after choosing facebook to login, but the app always redirects me on the login page (loop). I made sure to log out every...

Casual Listener

Hi,    i spent 2 hours reading existing posts on that topic and try some of the suggestions unsuccessfully. Ä   i got no error message after choosing facebook to login, but the app...

Tboillat

Casual Listener

721 Views

2 replies

0 likes

  • 721 Views
  • 2 replies
  • 0 likes

Solved!! Shuffle function missing

For some reason my shuffle function is gone missing. Instead there is a heart at the same place. Help me!

Casual Listener

For some reason my shuffle function is gone missing. Instead there is a heart at the same place. Help me!

Nico

Community Legend

1671 Views

3 replies

0 likes

  • 1671 Views
  • 3 replies
  • 0 likes

Troubleshooting ipod 4.gen ios 6.1.6 app 1.8.1.8

Hi,unfortunately my spotify app stopped playing anything on my old ipod. My guess, Spotifys attemt to block untruhtful users blocked my ipod too. Since it almost stopped playing aroud the same time in march earlier this year.... Anyone having the sam...

Casual Listener

Hi, unfortunately my spotify app stopped playing anything on my old ipod. My guess, Spotifys attemt to block untruhtful users blocked my ipod too. Since it almost stopped playing aroud the same time...

454 Views

0 replies

0 likes

ipod
  • 454 Views
  • 0 replies
  • 0 likes

Library search not working properly

I've noticed that library search does not always find the song and it's much more than just one song. For example in screenshot1 I want to find a song 'Adventure', so I start typing 'Ad' and the song I'm looking for shows up in results. However if I ...

Newbie

I've noticed that library search does not always find the song and it's much more than just one song. For example in screenshot1 I want to find a song 'Adventure', so I start typing 'Ad' and the song...

392 Views

0 replies

0 likes

  • 392 Views
  • 0 replies
  • 0 likes

Apple EarPods simply skipping, pausing or speeding up music

So, in the last 15 months I’ve had two iPhone 7s, (one faulty and replaced, one stolen) and have just upgraded to an iPhone X. With each phone I have experienced the same issue. When using Spotify, my music either jumps, pauses, and most recently ran...

Visitor

So, in the last 15 months I’ve had two iPhone 7s, (one faulty and replaced, one stolen) and have just upgraded to an iPhone  X. With each phone I have experienced the same issue. When using Spot...

1510 Views

0 replies

1 likes

  • 1510 Views
  • 0 replies
  • 1 likes

Local files not transferring to new iphone

I've just upgraded iphones from a 6s to 8 and my local files on my mac are not transferring to my new phone.I've tried uninstalling spotify on phone and mac, reloading the local files to spotify and flicking the download buttons on and off. Why are t...

Newbie

I've just upgraded iphones from a 6s to 8 and my local files on my mac are not transferring to my new phone. I've tried uninstalling spotify on phone and mac, reloading the local files to spotify an...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

premium

O meu Spotify era premium e de repente ele deixou de ser e desde entao meu pai me manda o convite pra ser premium pelo email e aparece uma notificação dizendo que eu n posso. Alguem pode me ajudar pf? Abraços

Newbie

O meu Spotify era premium e de repente ele deixou de ser e desde entao meu pai me manda o convite pra ser premium pelo email e aparece uma notificação dizendo que eu n posso. Alguem pode me ajudar pf...

Bittencourt

Spotify Star

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

New Layout

I have two Spotify accounts. Both only have a FREE subscription. One of the accounts only has 3 buttons at the bottom (+ premium), while the other has the standard 5. I switched to the 5 button account to the 3 button account because more of my playl...

Casual Listener

I have two Spotify accounts. Both only have a FREE subscription. One of the accounts only has 3 buttons at the bottom (+ premium), while the other has the standard 5. I switched to the 5 button accou...

BlaMeese

Gig Goer

6413 Views

9 replies

8 likes

  • 6413 Views
  • 9 replies
  • 8 likes

My Songs Library is gone

I lunch the Spotify today and I noticed that a new layout was applied to my app, but this new layout removed my Songs Library and replaced it with a “Favorites” playlist which doesn’t have all of the songs from my library. How do I get my Songs Libra...

Newbie

I lunch the Spotify today and I noticed that a new layout was applied to my app, but this new layout removed my Songs Library and replaced it with a “Favorites” playlist which doesn’t have all of the...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

spotify plays/pauses song when moving

when i move and have my phone locked, spotify plays or pauses or switches songs when i move ( walk or just stand and hold the device). i tried to reinstall but it hasnt helped. i have iphone 7, ios 11.3 thank you for your help.

Casual Listener

when i move and have my phone locked, spotify plays or pauses or switches songs when i move ( walk or just stand and hold the device).  i tried to reinstall but it hasnt helped.   i have ...

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

CAN'T EDIT MY PLAYLIST

HI, So the new update was released for IOS but part of the update has now meant that there is not a option to edit the playlist and I am aware that you can click on the calender also i have attached a photo showing that is no option to edit the playl...

Casual Listener

HI,  So the new update was released for IOS but part of the update has now meant that there is not a option to edit the playlist and I am aware that you can click on the calender also i have at...

Djelan

Casual Listener

27655 Views

5 replies

1 likes

  • 27655 Views
  • 5 replies
  • 1 likes

Shuffle

I feel like the shuffle order is the same each time on my iPhone for a playlist. Anyone else experience this?

Regular

I feel like the shuffle order is the same each time on my iPhone for a playlist. Anyone else experience this?

Bellaxx13

Casual Listener

613 Views

3 replies

0 likes

  • 613 Views
  • 3 replies
  • 0 likes