Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 85744 Views
  • 19 replies
  • 38 likes
  • 85744 Views
  • 19 replies
  • 38 likes

Spotify explicit content bug

I have the explicit content enabled but some songs are still fading out all the "bad words" in the lyrics. Any way to fix this?

  • Newbie
  • I have the explicit content enabled but some songs are still fading out all the "bad words" in the lyrics. Any way to fix this?
  • 505 Views
  • 0 replies
  • 1 likes
  • 505 Views
  • 0 replies
  • 1 likes

Recent update: no toggle between public and private playlists?

Before the recent update, I could keep my custom made playlists private but now I have no clue if they are still private or public. Anyone having the same issue as me?

  • Newbie
  • Before the recent update, I could keep my custom made playlists private but now I have no clue if they are still private or public. Anyone having the same issue as me?
  • 375 Views
  • 0 replies
  • 1 likes
  • 375 Views
  • 0 replies
  • 1 likes

cant listen offline with Premium

Hi, i upgraded my acc to premium already but somehow i still cant listen offline although i have already downloaded and followed the playlist. Please help me out. Thank you.

  • Newbie
  • Hi, i upgraded my acc to premium already but somehow i still cant listen offline although i have already downloaded and followed the playlist. Please help me out. Thank you. 
  • Bethany_Dawn
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

The music does not restart when a voice note ends in whatsapp.

For example, if I am listening to a song and someone sends me a voice note for whatsapp, I play the note and the music pauses, when the voice note ends the music does not play again and I do not get the play option in the control center. I have to go...

  • Newbie
  • For example, if I am listening to a song and someone sends me a voice note for whatsapp, I play the note and the music pauses, when the voice note ends the music does not play again and I do not get ...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

How can I listen to playlist on iphone ?

Hi I am trying to upload a few C.D's I own to computer so that I can listen to them on Spotify on my iphone. For my wedding we are having a musician play but when he is not playing we can plug our phone into the venues music system to have it play. T...

  • Newbie
  • Hi I am trying to upload a few C.D's I own to computer so that I can listen to them on Spotify on my iphone. For my wedding we are having a musician play but when he is not playing we can plug our ph...
  • Bethany_Dawn
  • Community Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

MK

Ayuda chicos, por favor, no se puede ver lo que escucho y mi cuenta NO es privada, la tengo publica, y mis amigos me han dicho que no aparezco visible, como puedo hacer para que se vea?

  • Newbie
  • Ayuda chicos, por favor, no se puede ver lo que escucho y mi cuenta NO es privada, la tengo publica, y mis amigos me han dicho que no aparezco visible, como puedo hacer para que se vea? 
  • 267 Views
  • 0 replies
  • 1 likes
  • 267 Views
  • 0 replies
  • 1 likes

Change User on Iphone

Hi,First post, I have just set up premium. I went to the website and logged in using my email. I had to reset the password. I then selected premium and set up my payment details. Then I went to my Iphone and found I was still on free. I checked the u...

  • Newbie
  • Hi, First post, I have just set up premium. I went to the website and logged in using my email. I had to reset the password. I then selected premium and set up my payment details. Then I went to my ...
  • JackBeau
  • Composer
  • 6041 Views
  • 1 replies
  • 0 likes
  • 6041 Views
  • 1 replies
  • 0 likes

PlaylIst and music disappeared.

I am a premium member and all but 4 playlists have disappeared from devices and even when online. Most music that was there is also gone. I’m using iphone 7 with latest iOS and Spotify update.

  • Casual Listener
  • I am a premium member and all but 4 playlists have disappeared from devices and even when online. Most music that was there is also gone. I’m using iphone 7 with latest iOS and Spotify update. 
  • osmang
  • Music Fan
  • 687 Views
  • 1 replies
  • 0 likes
  • 687 Views
  • 1 replies
  • 0 likes

Can't use my Facebook log in to Spotify

For for the past week I've been trying to log in my EQLZR to my Spotify account using Facebook. It takes me up to the "are you this person?" page.... but then kicks me right out when I click "OK". I've also tried logging in using my email account and...

  • Newbie
  • For for the past week I've been trying to log in my EQLZR to my Spotify account using Facebook. It takes me up to the "are you this person?" page.... but then kicks me right out when I click "OK". I'...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

YBN Cordae’s music is gone

I listened to YBN Cordae’s music for a few days and when I went to search for him again, his profile was no longer available along with his music

  • Newbie
  • I listened to YBN Cordae’s music for a few days and when I went to search for him again, his profile was no longer available along with his music 
  • duke6
  • Newbie
  • 1170 Views
  • 1 replies
  • 0 likes
  • 1170 Views
  • 1 replies
  • 0 likes

Spotify login error Cannot connect to Spotify (8)

I could only find a older locked thread regarding this error, but I have seemed to have found a workaround for this error. I have been getting an error "Spotify login error Cannot connect to Spotify (8)" when using Djay Pro app with my iPhone on T-Mo...

  • Newbie
  • I could only find a older locked thread regarding this error, but I have seemed to have found a workaround for this error.  I have been getting an error "Spotify login error Cannot connect to Sp...
  • 621 Views
  • 0 replies
  • 0 likes
  • 621 Views
  • 0 replies
  • 0 likes

Recent Update

So I recently updated to the most recent version of Spotify, and I normally used “my saved songs” to listen to music now it’s “gone” or am I not looking on the right place Edit: with the “favorite song” portal I’ve lost 400+ songs

  • Newbie
  • So I recently updated to the most recent version of Spotify, and I normally used “my saved songs” to listen to music now it’s “gone” or am I not looking on the right place  Edit: with the “favo...
  • Infinityferret
  • Newbie
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

Remove from playlist function missing in ios

My #1 complaint about Spotify has been that it's so difficult to remove a song from a playlist. The longer the playlist, the harder the needle-in-a-haystack process of finding the song to remove it. Last night I discoverd that my girlfriend has the m...

  • Casual Listener
  • My #1 complaint about Spotify has been that it's so difficult to remove a song from a playlist. The longer the playlist, the harder the needle-in-a-haystack process of finding the song to remove it. ...
  • bocraw70
  • Casual Listener
  • 618 Views
  • 1 replies
  • 0 likes
  • 618 Views
  • 1 replies
  • 0 likes

Solved!! How can you make Albums available offline?

How do you make albums available to listen to offline on Spotify?

  • Regular
  • How do you make albums available to listen to offline on Spotify?
  • jpp
  • Casual Listener
  • 92265 Views
  • 22 replies
  • 17 likes
  • 92265 Views
  • 22 replies
  • 17 likes

Hit My Music Limit, Removed Songs on Mac, Not Syncing with iOS

Hi, Spotify for iOS keeps telling me I have reached the maximum amount of downloaded content. Thus, I cleaned out about a thousand saved tracks in "My Music" on Spotify for Mac, but I'm still getting the same error message on iOS. Please help! Thanks...

  • Newbie
  • Hi,   Spotify for iOS keeps telling me I have reached the maximum amount of downloaded content. Thus, I cleaned out about a thousand saved tracks in "My Music" on Spotify for Mac, but I'm stil...
  • JackBeau
  • Composer
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Daily Mix unavailable

I've used this Spotify account since 25/04/18 and subscribed to Premium on 01/05/18. Since then, my Daily Mixes have disappeared and are unavailable if I search for them. My Daily Mixes were available everyday before I subscribed to Premium, so I don...

  • Casual Listener
  • I've used this Spotify account since 25/04/18 and subscribed to Premium on 01/05/18. Since then, my Daily Mixes have disappeared and are unavailable if I search for them.   My Daily Mixes were...
  • JackBeau
  • Composer
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Block Explicit Option Not Available

I have spotifiy premium for family and the recently released button to "Block Explicit" is not available in settings on my iPhone. Is there something I need to to do activate this feature?

  • Casual Listener
  • I have spotifiy premium for family and the recently released button to "Block Explicit" is not available in settings on my iPhone.  Is there something I need to to do activate this feature?
  • JackBeau
  • Composer
  • 1003 Views
  • 1 replies
  • 0 likes
  • Explicit
    Premium for Family
  • 1003 Views
  • 1 replies
  • 0 likes

Push- Notifications from followed artists!

Please Spotify! Please make it soon possible to receive Push- Notifications of my favorite artists! Since 2 years ago i chat with the Support about that problem but nothing change! All settings for notifications pulled on, but it doesnt work on my iP...

  • Visitor
  • Please Spotify! Please make it soon possible to receive Push- Notifications of my favorite artists!  Since 2 years ago i chat with the Support about that problem but nothing change!  All ...
  • JackBeau
  • Composer
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes