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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47576 Views
  • 15 replies
  • 36 likes
  • 47576 Views
  • 15 replies
  • 36 likes

Still No Podcast on iPad

I am surprised that you still cannot play podcasts from the Spotify app on an iPad. I know some people will say open it on an iPhone and play it on your iPad, but that only works if you have an iPhone. Not to mention that if I can play podcasts in Sp...

  • Newbie
  • I am surprised that you still cannot play podcasts from the Spotify app on an iPad. I know some people will say open it on an iPhone and play it on your iPad, but that only works if you have an iPhon...
  • iamkeebler
  • Newbie
  • 847 Views
  • 1 replies
  • 0 likes
  • 847 Views
  • 1 replies
  • 0 likes

Podcasts arn't being updated on Spotify with the same frequency as Apple

I'm a new user and want to use Spotify for all my listening but can't with this issue. Two of my regular podcasts - "The Daily" and "Up Next" aren't being updated the day that new episodes are being release. I can go to Apple podcasts and see that th...

  • Newbie
  • I'm a new user and want to use Spotify for all my listening but can't with this issue.  Two of my regular podcasts - "The Daily" and "Up Next" aren't being updated the day that new episodes are ...
  • 231 Views
  • 0 replies
  • 1 likes
  • 231 Views
  • 0 replies
  • 1 likes

Hello, My Spotify will not let me search/download new songs. I am a premium member.

Hello, My Spotify will not let me search/download new songs. I am a premium member. This has been going on for about 2 weeks now. When I go to search for a new song it says “An error occurred” and “Try again”. It only seems to work when I’m using mob...

  • Newbie
  • Hello, My Spotify will not let me search/download new songs. I am a premium member. This has been going on for about 2 weeks now. When I go to search for a new song it says “An error occurred” and “T...
  • mradamoff
  • Newbie
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Songs are skipping/sound out of synch

Hi, I've been dealing with an issue on when playing back songs on my iPhone on both wired and wireless headphones. On most of my songs, saved or streamed, they'll start out sounding okay, but will decay into an out of synch/corrupted sound similar to...

  • Casual Listener
  • Hi, I've been dealing with an issue on when playing back songs on my iPhone on both wired and wireless headphones. On most of my songs, saved or streamed, they'll start out sounding okay, but will de...
  • 2402 Views
  • 0 replies
  • 0 likes
  • audio
    iOS
    out-of-synch
    skipping
  • 2402 Views
  • 0 replies
  • 0 likes

How to see time course the whole time?

I want to see the whole time the time course of a music number when playing.Does anyone know?Thankyou very much,Wouter

  • Newbie
  • I want to see the whole time the time course of a music number when playing. Does anyone know? Thankyou very much, Wouter
  • Bethany_Dawn
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

My local files won't appear in the playlist

After adding my local files to PC I created a playlist to move them to my phone named Local. When I open Local on my iphone, it shows it as an empty playlist. I've tried downloading it anyways, as well as checking firewall. All tracks are also mp3. A...

  • Newbie
  • After adding my local files to PC I created a playlist to move them to my phone named Local. When I open Local on my iphone, it shows it as an empty playlist.  I've tried downloading it anyways...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Search: Textbox and Backbutton disappear after filtering

Hi There, im using spotify for IOS (V. 8.4.51.696) and discovered the following bug:After albums are filtered and selected, the search and back button disappears. The only way to get a working search is to restart the app.I also completely uninstalle...

  • Regular
  • Hi There,   im using spotify for IOS (V. 8.4.51.696) and discovered the following bug: After albums are filtered and selected, the search and back button disappears.   The only way to ...
  • 393 Views
  • 0 replies
  • 0 likes
  • 393 Views
  • 0 replies
  • 0 likes

Spotify app on iphone 7 keeps glitching

Every time I plug my headphones into my iphone to listen to spotify, my music will start, stop, skip forward to a different song, then skip backwards and do this multiple times. This is something I have experienced relatively recently. Has anyone els...

  • Newbie
  • Every time I plug my headphones into my iphone to listen to spotify, my music will start, stop, skip forward to a different song, then skip backwards and do this multiple times. This is somethin...
  • 543 Views
  • 0 replies
  • 0 likes
  • 543 Views
  • 0 replies
  • 0 likes

Can't find radio icon on my spotify

I can't find my radion icon on my iphone6s while i can on my laptop. it there any solution ?

  • Casual Listener
  • I can't find my radion icon on my iphone6s while i can on my laptop. it there any solution ?  
  • fallzero1
  • Casual Listener
  • 716 Views
  • 3 replies
  • 0 likes
  • 716 Views
  • 3 replies
  • 0 likes

Local files not working on iPhone.

I’m not sure if I post this here or what. So I’m just gonna post it here. I use local files to get music that isn’t available on Spotify. But recently the local files songs haven’t been downloading. I’ve done the process befor so I don’t know what’s ...

  • Newbie
  • I’m not sure if I post this here or what. So I’m just gonna post it here. I use local files to get music that isn’t  available on Spotify. But recently the local files songs haven’t been downloa...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Solved!! Local Files Not Syncing to my iPhone

Hey, So I've been trying to download some tracks from a few games I play off of youtube. I've been using a youtube-to-mp3 converter to download these tracks to my windows computer, and the download is fine. I've done all the settings properly so that...

  • Casual Listener
  • Hey,   So I've been trying to download some tracks from a few games I play off of youtube. I've been using a youtube-to-mp3 converter to download these tracks to my windows computer, and the d...
  • connormcintyre
  • Casual Listener
  • 603 Views
  • 2 replies
  • 0 likes
  • 603 Views
  • 2 replies
  • 0 likes

not being able to play a song

there is a song that shows up on my muisc and its gray and wont let me play it even and i have premium anyone know why this happend

  • Newbie
  • there is a song that shows up on my muisc and its gray and wont let me play it even and i have premium anyone know why this happend 
  • iemackinnon
  • Newbie
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Spotify on iphone 8 with adapter in car

ProblemSpotify will not play consistently in my car. When a song finishes, the next song will become garbled. If I manipulate the wires, pause and start the song, etc. it will start playing correctly again. Sometimes mid-song when hitting a bump in t...

  • Casual Listener
  • Problem Spotify will not play consistently in my car.  When a song finishes, the next song will become garbled.  If I manipulate the wires, pause and start the song, etc. it will start pla...
  • j5d7
  • Casual Listener
  • 5027 Views
  • 4 replies
  • 0 likes
  • 5027 Views
  • 4 replies
  • 0 likes

Downloads

HiI have around 50 albums downloded to my Apple iPhone. IWhen I try to download an album now I see a message 'You have exceeded your download limit' This is no good to me as I travel and often need access to music where there is no wifi or mobile cov...

  • Newbie
  • Hi I have around 50 albums downloded to my Apple iPhone. IWhen I try to download an album now I see a message 'You have exceeded your download limit' This is no good to me as I travel and often need...
  • Keanu_C
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Solved!! Add song to playlist breaks on IOS when Waze is running/connected

When trying to add a song to a playlist while Waze is running/connected, the modal to confirm the addition doesn't appear & the song isn't added. Instead, the active state for the playlist I clicked is visible (see screenshot attached), but no confir...

  • Newbie
  • When trying to add a song to a playlist while Waze is running/connected, the modal to confirm the addition doesn't appear & the song isn't added. Instead, the active state for the playl...
  • Keanu_C
  • Community Legend
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Picture showing instead of album artwork

I noticed this while listening to maren Morris. Instead of the album artwork showing it’s just a random photo and in the bottom corner it says uploaded by maren Morris. Is there anyway to turn this feature off ?

  • Newbie
  • I noticed this while listening to maren Morris. Instead of the album artwork showing it’s just a random photo and in the bottom corner it says uploaded by maren Morris. Is there anyway to turn this f...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Spotify Playlist on CarPlay Only Showing 200 Tracks

I have a Spotify CarPlay list with 250 tracks but the CarPlay app will only show the first 200.I can access the tracks 201 - 250 by clicikng on the forward track button but I can't physically see them within the app.Is this a bug or has the CarPlay a...

  • Music Fan
  • I have a Spotify CarPlay list with 250 tracks but the CarPlay app will only show the first 200. I can access the tracks 201 - 250 by clicikng on the forward track button but I can't physically see t...
  • LjB2179
  • Casual Listener
  • 13604 Views
  • 50 replies
  • 8 likes
  • 13604 Views
  • 50 replies
  • 8 likes

Has the new update affected the 10,000 song limit?

I noticed that "saving albums" works differently than the old version of spotify, in that they get added to a "favorites" playlist instead of a songs list. What does this mean about the 10,000 song limit? Is it a thing of the past, or still in effect...

  • Regular
  • I noticed that "saving albums" works differently than the old version of spotify, in that they get added to a "favorites" playlist instead of a songs list. What does this mean about the 10,000 song l...
  • AcidGreen
  • Regular
  • 1195 Views
  • 1 replies
  • 0 likes
  • 1195 Views
  • 1 replies
  • 0 likes

Solved!! Crash on iOS 8 - still!!!!

Spotify on my iPhone 5S still crashes on startup!!I've got iOS 8.0.2 and Spotify 1.8.0 (updated Oct. 3rd, newest available version in Norway) I've tried to uninstall and reinstall Spotify on my phone. I have a premium account, and haven't been able t...

  • Casual Listener
  • Spotify on my iPhone 5S still crashes on startup!! I've got iOS 8.0.2 and Spotify 1.8.0 (updated Oct. 3rd, newest available version in Norway)  I've tried to uninstall and reinstall Spotify o...
  • dap123
  • Newbie
  • 31872 Views
  • 107 replies
  • 2 likes
  • 31872 Views
  • 107 replies
  • 2 likes

POP Radio won’t play

I have deleted the app. I logged out. I have tried everything yet POP radio won’t work for my account.

  • Newbie
  • I have deleted the app. I logged out. I have tried everything yet POP radio won’t work for my account. 
  • 519 Views
  • 0 replies
  • 0 likes
  • Ongoing Issues
  • 519 Views
  • 0 replies
  • 0 likes