Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

Dannythyuhh

Casual Listener

138723 Views

503 replies

108 likes

  • 138723 Views
  • 503 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png

Spotify Star

Rastereyes

Casual Listener

97744 Views

19 replies

38 likes

  • 97744 Views
  • 19 replies
  • 38 likes

No aparece lo que estoy reproduciendo

Cuando me encuentro reproduciendo una canción no me aparece nada abajo, ni con la pantalla bloqueada, es como si no estuviese reproduciendo nada, por lo que ni siquiera puedo cambiar lo que estou escuchando, he tenido que reinstalar la app dos veces ...

Casual Listener

Cuando me encuentro reproduciendo una canción no me aparece nada abajo, ni con la pantalla bloqueada, es como si no estuviese reproduciendo nada, por lo que ni siquiera puedo cambiar lo que estou esc...

544 Views

0 replies

0 likes

  • 544 Views
  • 0 replies
  • 0 likes

Lockscreen controls keep disappearing on iOS 11

From time to time the lockscreen controls disappear, the only way to solve it is to restart the phone. Force-quiting spotify or even reinstall won’t help. This did never occur on iOS 10. Probably related to: https://community.spotify.com/t5/Ongoing-I...

Casual Listener

From time to time the lockscreen controls disappear, the only way to solve it is to restart the phone. Force-quiting spotify or even reinstall won’t help. This did never occur on iOS 10.   Pro...

809 Views

0 replies

0 likes

  • 809 Views
  • 0 replies
  • 0 likes

Sharing an album from library is impossible in iOS app

Dear Spotify, I have noticed that it is impossible to directly share an album that is stored in my spotify library when using the iOS application. When I go to 'albums', choose an album, hit the triple dots in the upper-right corner, there is no opti...

Newbie

Dear Spotify,   I have noticed that it is impossible to directly share an album that is stored in my spotify library when using the iOS application. When I go to 'albums', choose an album, hit...

300 Views

0 replies

0 likes

  • 300 Views
  • 0 replies
  • 0 likes

Saving songsa from local file

Please help me,Im using my windows desktop to save songs from a local file. Then when i open the spotify o my iphone i can't see any saved songs that i save on my playlist. Your help will be appreciated.im using premium btw

Newbie

Please help me, Im using my windows desktop to save songs from a local file. Then when i open the spotify o my iphone i can't see any saved songs that i save on my playlist.   Your help will ...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
  • 0 likes

cant locate the home button

Having difficulty browsing music because Im stuck in my library and I cannot switch to home to browse....

Newbie

Having difficulty browsing music because Im stuck in my library and I cannot switch to home to browse....

Gergy

Regular

1000 Views

2 replies

0 likes

  • 1000 Views
  • 2 replies
  • 0 likes

No Chromecast in Spotify Connect

Hi there!I'm currently trying to cast to my chromecast device from the spotify app on my phone, but for some reason the chromecast is not available in the 'connect to a device' list... When I cast from other apps on my phone like youtube it works fin...

Newbie

Hi there! I'm currently trying to cast to my chromecast device from the spotify app on my phone, but for some reason the chromecast is not available in the 'connect to a device' list... When I ...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes

Local files wont play on iOS app

Basically I have downloaded the playlist with local files on the desktop app, and when i go to download the playlist on my phone it doesnt download the local files, they just stay greyed out. Screenshots attached theyre on the same wifi network# than...

Casual Listener

Basically I have downloaded the playlist with local files on the desktop app, and when i go to download the playlist on my phone it doesnt download the local files, they just stay greyed out. Screens...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

Pub malgré mon aboonement

Sur Mon ipad, J'ai spotify avec un abonnement à 5euros/mois Comment se fait-il que j'ai encore des messages publicitaires ... c'est insupportable ! Merci pour votre aide

Newbie

  Sur Mon ipad,    J'ai spotify avec un abonnement à 5euros/mois   Comment se fait-il que j'ai encore des messages publicitaires ... c'est insupportable !   Mer...

elteor

Casual Listener

1707 Views

3 replies

3 likes

  • 1707 Views
  • 3 replies
  • 3 likes

[Running] Spotify "Your Running Mix" track list

Hello, I love the spotify recommended for me running playlist (almost more than the Discover Weekly ones) but I've checked on all my platform (iOS, Linux and the web player) and I can't find the track list or even just the list of past tracks played ...

Newbie

Hello,  I love the spotify recommended for me running playlist (almost more than the Discover Weekly ones) but I've checked on all my platform (iOS, Linux and the web player) and I can't find t...

benriga

Casual Listener

1023 Views

2 replies

2 likes

  • 1023 Views
  • 2 replies
  • 2 likes

Don't receive any Push notifications on iPhone iOS 11

I don't receive any push notifications on my iphone. - All Pushs ar switched on (viewable inapp and online)- Spotify App deinstalled and reinstalled

Casual Listener

I don't receive any push notifications on my iphone.   - All Pushs ar switched on (viewable inapp and online) - Spotify App deinstalled and reinstalled

chrisbchrisb

Casual Listener

790 Views

2 replies

1 likes

  • 790 Views
  • 2 replies
  • 1 likes

My playlists is getting deleted on my iPhone and iPad on its own.

Hi! For a couple of weeks now I have had this trouble. My playlists that I have done (with several artists in it, or playlist with only one artist but songs from different albums) is disappearing from my iPhone and iPad (iPhone 8+ and iPad Air 2) and...

Casual Listener

Hi! For a couple of weeks now I have had this trouble. My playlists that I have done (with several artists in it, or playlist with only one artist but songs from different albums) is disappearing fro...

475 Views

0 replies

0 likes

Deleted playlist bug
iphone
  • 475 Views
  • 0 replies
  • 0 likes

Sound problems ios 11

Hey, for the last two weeks i have had problems with the sound on spotify. Whenever i listen to music i try to turn the sound bar at the highest possible, and it only produce like half of the sound it used to. Ive tried to use youtube and other kind ...

Casual Listener

Hey, for the last two weeks i have had problems with the sound on spotify. Whenever i listen to music i try to turn the sound bar at the highest possible, and it only produce like half of the sound i...

369 Views

0 replies

0 likes

  • 369 Views
  • 0 replies
  • 0 likes

'Previous Track' button skips to 'Next Track' on Porsche PCM 3.0 Car Stereo

In my 2011 Porsche 911, I'm using the iPod interface to stream Spotify through my stereo. One odd issue is that the 'previous track' button advances to the next track. This button behaves normally in Apple apps like Music and Podcasts, so I'm not sur...

Visitor

In my 2011 Porsche 911, I'm using the iPod interface to stream Spotify through my stereo. One odd issue is that the 'previous track' button advances to the next track. This button behaves normally in...

3spooky5me

Newbie

720 Views

1 replies

0 likes

  • 720 Views
  • 1 replies
  • 0 likes

iOS docked in car gets Spotify stuck on "repeat one"

Hi, Tried all possibilities, hope someone can help. I have Spotify on an iPhone 6 and works flawless except when I have it connected to my car, a Nissan Versa 2012 with a proprietary cable to Apple 30 pin and an Apple original connector from 30 pin t...

Newbie

Hi,   Tried all possibilities, hope someone can help. I have Spotify on an iPhone 6 and works flawless except when I have it connected to my car, a Nissan Versa 2012 with a proprietary cable t...

535 Views

0 replies

0 likes

  • 535 Views
  • 0 replies
  • 0 likes

Incorrect song selecting while searching

Appologizes for the subject line, i wasn't sure how to word it, but the last week or so, after an update i keep having issues when i search for a song and click on one that pops up, it just plays a random one that came up in the search, and if i clic...

Newbie

Appologizes for the subject line, i wasn't sure how to word it, but the last week or so, after an update i keep having issues when i search for a song and click on one that pops up, it just plays a r...

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes

Redesign the Android app to fit the Material Design Guidelines

When you go to your playlists and and try to edit them so you can delete an album, it does nothing, Ive tried it on all three devices and none work.

Roadie

When you go to your playlists and and try to edit them so you can delete an album, it does nothing, Ive tried it on all three devices and none work. 

533 Views

0 replies

0 likes

iphone
  • 533 Views
  • 0 replies
  • 0 likes

I phone in New Zealnd on VF

How can I subscribe to Spotify in New Zealnd on VF on a iphone.Thanks

Newbie

How can I subscribe to Spotify in New Zealnd on VF on a iphone. Thanks

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Removing airpod switch from spotify to apple music

When I take out an AirPod it pauses the music from Spotify and when I put it back in it will start playing a song from my music library open though the app isn’t open. When i deleted all songs from apple music, its still switch to apple music without...

Casual Listener

When I take out an AirPod it pauses the music from Spotify and when I put it back in it will start playing a song from my music library open though the app isn’t open.   When i deleted all son...

LeoRager

Community Legend

20086 Views

6 replies

2 likes

  • 20086 Views
  • 6 replies
  • 2 likes

spotify premium

Merhaba Benim Spotify Premium Aile üyeliğim var. Üyeliğimi başlatırken belirttiğim adresi tam olarak hangi ek bilgilerle yazdığımı hataırlamadığım için aile paketime hiç bir üye ekleyemiyorum. Bir üye eklemeye çalıştığımda girdiğim adresi kabul etmiy...

Newbie

Merhaba   Benim Spotify Premium Aile üyeliğim var. Üyeliğimi başlatırken belirttiğim adresi tam olarak hangi ek bilgilerle yazdığımı hataırlamadığım için aile paketime hiç bir üye ekleyemiyoru...

364 Views

0 replies

0 likes

  • 364 Views
  • 0 replies
  • 0 likes

Subfolder in Apple Car Play

Hi all, on my Iphone in the Spotify app or on my Windows app or in the webplayer are my subfolder present but not in my car in apple car play with the same iphone. my music organisation: genre [folder] -> artist [folder] -> playlist have you any idea...

Newbie

Hi all,   on my Iphone in the Spotify app or on my Windows app or in the webplayer are my subfolder present but not in my car in apple car play with the same iphone.   my music organisa...

384 Views

0 replies

2 likes

  • 384 Views
  • 0 replies
  • 2 likes